SUMMARY:

• IT professional having 6 years of experience in Information Technology holding Master’s in Soil and Water Engineering(GIS). Certified Google Cloud Associate and Microsoft Azure Fundamentals. Looking for Public Cloud Administrator position in Cloud technology where I can enhance and prove my skills and abilities that offers professional growth, while being resourceful and innovative.
• Good time management skills: strong ability to self - manage; sense of teamwork.
• Excellent interpersonal and virtual communication skills
• Strong problem-solving skills, with ability to work autonomously on issues.
• Good knowledge of ITSM processes and tool.
• Set up a cloud solution environment.
• Plan and configure a cloud solution.
• Deploy and implement a cloud solution.
• Ensure successful operation of a cloud solution.
• Configure access and security.
• Implementation of core Azure services.
• Implementing core solutions and management tools on Azure.
• Implementation of general security and network security features.
• Identity, governance, privacy, and compliance features.
• Knowledge of Azure cost management and Service Level Agreements

TECHNICAL SKILLS:

OS: Windows

Cloud: Google Cloud, Azure.

Tool: /Software: Service Now, Bomgar, Citrix, Splunk, DRA, MFA, Global Protect,Genesis, Cisco Jabber Platform, BMC Remedy-8.0, SAP Client 500

Other: Selenium IDE, QTP (9.2), Bugzilla, QC and Test Link

Application: Tibco Spotfire, JMP, Safetrak, Solid works PDM, SDMS, MATLAB

PROFESSIONAL EXPERIENCE

Application Admin

Confidential

Responsibilities:

• L2/L3 support for IT operations, installation/administration of scientific software used in lab computers & instruments with visual interfaces.
• Support on lab instruments and application/software linked to the instruments
• Incident resolution (trouble shooting, physical check of instrument, network issue, licenses configuration, data flow and data storage issues.
• User Administration (User creation, access, check on validity of user accounts.
• Installation (coordination with vendor, interaction with network team, configuration of the instrument with the different applications.
• Reviews and maintenance (support client instrument owner, ensure maintenance plan is in place and followed, support firmware updates.
• Run CSV scripts on Instrument for QA check.
• L2 support of Spotfire (data analytics) platform.
• Reports Access management on application.
• Run SQL scripts to pull the reports in Microsoft SQL Server Management Studio.
• Provide Users to Application Roles.
• Install CrowdStrike and McAfee epo and whitelisted software as the vendor requirement.
• Monitoring Windows services keep running.
• Pull data from application for reports based on the requirement.
• Data Backup, archive and migrate for application servers.
• Install SSL on the web Host for Tibco.
• User Licenses management on JMP Application.
• Update Licenses on server and update application.
• Perform IQ/OQ execution on CBPA.
• Create users account on Tibco Spotfire Application.
• Set Automatic Schedule data back on SDMS (Scientific Data Management System)
• User Data Archive on SDMS.
• Vendor Coordination for Licenses and other activities.
• Active Directory-update and maintain of user profile.
• Troubleshoot Application LIMS and CDS basics access issue.

Team Member

Confidential

Responsibilities:

• Windows AD Password reset and change, unlock accounts.
• Active Directory-updating of user profile and reset of password.
• Generate Bitlocker recovery Key in DRA.
• Add user in the groups using DRA.
• Check VPN connections and Troubleshoot for Global Protect.
• Experience in application support i.e. web or client-based applications.
• Experience in troubleshooting messaging technologies i.e. Outlook related issue.
• Experienced to work on Citrix issue.
• Experience in troubleshooting Internet Explorer.
• User profile configuration in outlook and handling outlook related issue.
• Experience in Troubleshooting of Cisco Jabber hard Phone.
• Troubleshooting for Cisco Jabber soft phone.
• Troubleshooting for QXNT, salesforce, Clinical Care Advance, Case Trakker, Finesse.
• Help user to install and configure Hardware.
• Assist Molina Members and provider for creating accounts.
• Helping Molina Members and Provider for accounts related issues.
• Install software as per the request.
• Taking inbound calls through Genesys and Cisco Jabber Platform.
• Monitoring all reports in Splunk.
• Check all Hardware connections of new hire employees.
• Check employee mobile devices in IRON MobileIron.
• Run windows scripts GP update, java flush, internet cashes.
• Troubleshooting for Office 365.
• Help user to setup Meraki router.
• Assist and help to setup workstation for new hire user.
• Help user to setup Multi Factor Authenticator on their system.
• Assist Citix User for connections and reset password.
• Check Network connection in Meraki Dashboard.
• Experience in remote desktop support by BOMGAR.
• Troubleshooting and issue resolution with detail documentation in ServiceNow.
• Strong experienced of the client interaction.

Confidential

Responsibilities:

• Level 1 trouble shooting done for EDD intranet application.
• Reset rmation by using BPO tool.
• Update claimant claims on SCDB database.
• Fix all pending claims issue using CURB application.
• Troubleshooting and issue resolution with detail documentation.
• Troubleshooting with Internet issue and login issue by taking Remote.
• Work as a first level support Engineer in troubleshooting desktop software related issues.
• User profile configuration in outlook and handling outlook related issue.
• Troubleshooting of First Level web related issues.
• Work as a first level support Engineer in trouble-shooting desktop software related issues.

Confidential

 Systems Engineer.

Responsibilities:

• Windows AD Password and RSA Secure ID Management.
• Active Directory-updating of user profile and reset of password.
• Experience in application support i.e. web or client-based applications.
• Experience in troubleshooting messaging technologies i.e. Outlook related issue.
• Experienced to work on MS Exchange, BMC Remedy and Lotus notes.
• Experience in troubleshooting Microsoft Applications i.e. MS Office, Internet Explorer
• Local and network printer configuration.
• User profile configuration in outlook and handling outlook related issue.
• Installation of all standard software.
• Experience in remote desktop support.
• Troubleshooting and issue resolution with detail documentation.
• Taking follow up with support team till resolution of issues withinSLA.
• Preparing daily, weekly, and Monthly reports.
• Installing software in client machines through SCCM tool.
• Strong experienced of the client interaction.
• Incident management, Sending SMS to Stakeholders in the time of Major outages.
• Level 1 trouble shooting done for TML intranet application.
• SAP request form scanning & saving to central repository file server.
• Creating users SAP HR Portal ID which is used by users to view their profile.
• SAP request form scanning & saving to central repository file server.
• SAP ID unlocking and resetting in SAP 400/500/600 client.
• Maintain User SAP HR data in SAP application and inform to user, respectively.