SUMMARY:

• A proven professional over 12 years of project experience.
• Experience in managing SAP projects ~ 25 Million in all phases of SDLC.
• Business process reengineering within Implementation as well as post Go Live.
• A proven professional in defining systems strategy, developing systems requirements, and implementing practical business solutions under multiple deadlines.
• Experience with leading complex project environments including multiple vendors, high degree custom development and onsite - offshore delivery model.
• Experience representing SAP customer and overseeing the execution and control of SAP project delivery with the systems integrator.
• Excellent negotiation skills with the ability to influence without authority.
• Experience managing and coordinating all phases of project utilizing ASAP methodology, Project Preparation, Blueprinting, Realization configuration and testing, Final Preparation and Go-Live and Support
• Manage major project escalations, risks, and scope changes impacting the future environment
• Experience in Pre Sales of SAP & Non SAP Solutions
• ITIL and PMI methodology implementation, strategic project management
• A team player that can work with colleagues, excellent communication skills. Excellent.
• Strong intercultural business and team skills, with proven ability to effectively manage virtual, multi-location/ cross-functional teams.
• SAP CRM/ ISU/ ECC/ SCM/SD/ MM/ HCM/ XI/ FI/CO/ Hybris/ C4C.
• SaaS / Cloud Solutions
• Hybris
• Siebel
• Service Delivery
• Program Oversight
• Pre-Sales (Proposals/Contracts/SOW/ Demo)
• Agile
• Web Integration
• Ecommerce
• Utilities/ Banking/ Public Sector/ Retail
• Large Scale Public Sector Implementations
• Agile Methodologies
• SAP Change Management
• Complete Project Lifecycle Implementation
• Mergers & Acquisitions.
• Expertise in business process modeling, specifically with SAP implementation.
• SAP Integration Expertise

PROFESSIONAL EXPERIENCE:

Confidential

SAP CIS Solution Architect

Responsibilities:

• Responsible for SAP CIS transformation
• Ensure project is aligned with SOW and completeness of solution
• Manage vendor with solution, timelines and budget.
• Lead internal SAP team through project roadmap and provide insight to steering committee
• Report regularly to project sponsors and stakeholder
• Plan post go-live stabilization planning

Confidential, CA

Sr. SAP Project Manager

Responsibilities:

• Manage incidents or changes related to the SAP S/4 and integrations
• Serve as IT liaison for all lines of business
• Experience guiding clients on key concepts and strategies for M&A engagements
• Manage SAP operational and strategic planning, including business requirements, project/change planning, organizing and negotiating the allocation of resources.
• Define and communicate project milestones, service level agreements, and resource allocation to CIO, department leads, support staff, and end users.
• Ensures appropriate processes and governance within the application systems area

Confidential

SAP Project Manager

Responsibilities:

• Serve as lead SAP point of contact on internal control matters for the enterprise with stakeholders.
• Successfully deliver global SAP rollout within budget and
• Managing a global team as part of roll out, including managing 3rd part vendors.
• Maintain an effective and comprehensive understanding of risks and controls in consideration of strategic initiatives.
• Responsible for scope and budget aligning of project and overall SAP program.
• Recommend the roadmap for procuring / developing and deploying application solutions consistent with strategic priorities and IT dependencies. Make recommendations jointly with select business/function leadership.
• Lead the organization to define, design & develop, support and test the solution through the system development lifecycle.

Confidential

Sr. SAP Delivery Manager

Responsibilities:

• Responsible for application delivery risks and issues, assist with SAP.
• Ensuring team compliance to Enterprise Architectural Patterns / Standards. Also ensuring best practice methodology.
• Serve as an advisor and problem solver to client to assist them in optimizing their use of the Hybris product suite, especially integration with Hybris commerce.
• Work closely with client partners and stakeholders to develop process specific portfolios and take the prime responsibility for the delivery of agreed scope, deliverables and enhancements
• Conducted workshops that help customers understand the functionality of Hybris and the migration to cloud based services
• Managing global virtual team as part of project delivery and overall budget of ($25m+) including driving IT and business teams to common goal.
• Responsible for Hybris Implementation scoping and estimating along with client relationships and value propositions with stake holders.

Confidential

SAP Portfolio Manager

Responsibilities:

• Manage day-to-day activities for offshore/onsite teams (~ 5 to 30 member)
• Partner with stakeholders in improving the structure and alignment of the programs.
• Coordinate with project team and administer all processes and procedures and ensure compliance to all quality goals and manage all projects.
• Responsible for Hybris transformation and migration for e-commerce. Used for Loblaw Click & Collect along with Joe Fresh.
• Implemented Analytics tools using HANA for customer specific targets.
• Prepare reports for all project statistics on monthly basis and analyze all project metric data
• Manage all communication with business partners and senior management to achieve all project objectives and perform tests on the same and manage multiple functional areas.
• Manage and streamline the programs implementation of SDLC as part of ongoing program delivery management processes, ensure solution is technically sound and seamless.

Confidential

SAP Project Manager

Responsibilities:

• Discussing, understanding and making decisions regarding a wide array of complex project issues.
• Create all required project management documentation including Project Definition Documents, Timelines/Project Plans for Project related work (Replication, No Bill, M&A)
• Introduced new CRM functionalities, usage based, price based and flat service billing.
• Responsible for delivering Cloud for Customer solution for customer dashboard.
• Identify GAP’s in the Integration business raise and provide solution.
• Discussing, understanding and making decisions regarding a wide array of complex project application issues.
• Performed assessment of readiness for a release designed a status/resolution plan for critical issues and communication to proper stakeholders.
• Responsible for overall solution delivery, to ensure all business processes are aligned and met as per expectation.
• Involved in many projects during and post stabilization, including, No Bill, Data Replication, Complaints, BDEX and SWAT teams.

Confidential

Functional Project Lead

Responsibilities:

• Lead CRM functional design solutions for customers, including full life-cycle implementation.
• Served as POC for business from an IT perspective.
• Lead the Billing project with smart meters to define collection strategies for “state assistance”
• Provideprogram managementand project oversight to deliver high quality blueprint that streamlined business processes and leverage maximum SAP standard functionality.
• Worked with Stakeholder on project environment with defining processes, procedures and tools. Engaged stakeholders in project decisions and execution.
• Delivery of SAP SD rolls out with CRM integration to include Customer assessment, pricing and orders.
• Lead and delivered Billing initiatives to introduce Rate Change and Billing functionalities.
• Lead MM integration with Meter materials through procurement process.
• Executed RFP analysis, contract presentation/negotiation & vendor supply management.Communicated directly with C-level and board of director personnel administering updates, execution and results for every project

• Responsible for SAP Core deliverables, with implementation SAP SD & MM. This project was a part of the early adoption of SAP.
• Responsible for SAP CRM deliverables, involved in business requirement discussions. In addition, responsible for system analysis for future end user needs.
• Responsible for SAP Customer Data Projects - involved data mining, analyzing and correcting across dual databases.
• Responsible for providing business case for specific enhancements, supporting Billing and Collection Projects.
• In charge of all business impacted enhancements, responsible for delivering business cases affecting CR&B.
• Responsible for all end user trainer documentation and onsite being delivered on onsite.
• Involved in all CRM and Customer Service processes; CRM contract management, CRM middleware integration, CRM conversion initial-load, functional analysis and blueprint workshops, configuration, master data mapping, CRM CIC (Customer Interaction Center) configuration, enhancements, and development.
• Responsible for end user with SAP CRM on time unit testing, business requirements that achieved overall efficiency within the Contact Center. Increased average call times and amount of calls per IC Agent.

Confidential

Business Development Manager

Responsibilities:

• Developed IT strategies for small & large business accounts. Responsible for account strategies that increased profits and help in cultivating the long-term relationships with proper clients. Involved in expanding business territory with North America
• Expanded vendor discount programs through creative financing to entice new business and increase overall vendor sales. Extended vendor relationships to include CRM software as well is IT contracting to small businesses increased customer base by 40%.
• Responsible for online product developments, including marketing and sales strategies for clients. Responsible for CRM development and configuration for large accounts.