PROFESSIONAL SUMMARY:

• Total 11 years of experience in SAP CRM projects including more than last 6 years of experience in SAP Hybris Billing (SAP BRIM SOM and CC) for Support and Implementation projects as well.
• Basic ABAP programming skills, worked with business users and captures requirement, as well as provide best of business solutions
• Very Strong communication, presentation & problem - solving skills. Experience in consulting practice with proven skills in preparing functional specifications, business blueprint document, analysing the gaps, performing impact analysis and preparing functional test cases
• Help with project managementactivities from time to time
• Engaging with SAP strategic partners for overseeing budgets, actuals, relationship building
• Help drive customer relationship with SAP client base
• Engage inpre-sales efforts, participate in RFP estimations, assist sales team with technicalrequirement gathering, stakeholder management
• Articulate service offeringsto customers in precise and articulated manner
• Help withmanaged services adoptionacross region, with architectural inputs and customer workshops/discussions
• Deviseservice plansto provide additional value generation for customers and be the keyadvisor for customers
• Drive & program managehighly visible strategic projects, working cross-functionally to structure problems, analyze opportunities, and develop solutions and actionable recommendations and results through a rigorous, data-driven process
• Active involvement inportfolio developmentand execution
• Implementautomation initiatives E2Efrom design to development and implementation with significant cost optimization
• Demonstrate to leverage best practices and offer insight into client business and industry verticals
• Modelling effectivereportsfor management consumption - Pipeline&Delivery Forecast
• Requirement gathering, configuration, prototyping, integration with other applications, Architecture finalisation, assisting in testing, assisting in Data object design and migration, assisting SAP-Basis on functional inputs on security management End to End testing
• Coordinate with Client and Offshore team
• Work through Technical, Verify and Deploy phases. Supervisory role as the functional team will report to this role.
• Budgeting, planning infra sizing help to program manager
• Be actively involved in the preparation, conception, realization and Go Live of Hybris billing customer implementation projects
• Demonstrate the ability to plan, run, and manage blueprint workshops/meetings with internal and external clients
• Assisting in defining the scope of a project/opportunities, estimating efforts and project timelines
• Drive continuous improvements with focus on quality, stability, usability, maintainability and ultimately customer satisfaction
• Develop skill and competency on latest solutions and technologies relevant for Hybris billing processes
• End-to-end configuration and customization knowledge in the area of:
• SAP Convergent Charging (CC) installation & set-up
• Convergent Charging (Charge Plan, Charge, Charging Plan, Billable Item mapping, Consumption item, Allowance, Ref-fill, Pricing Tables, Monitoring Plan, CC Web-services)
• Knowledge of SAP-CC testing & simulation of charge
• CDR specification for online and offline mediation
• Offline charging setup via SAP CC BART
• Integration with Convergent Mediation for online and offline mediation
• Knowledge of integrating SAP-CC with 3rd party Order Management/CRM system (like SAP-SD or SFDC or Seibel etc.)
• Integration with Convergent Invoicing for Billable item and consumption item
• BART monitoring (Acquisition and rating sessions, Scheduling of rating jobs, Handling CDRs), IEC scenarios
• Roll out and support experience on SAP Hybris Billing (SAP CC and its integration with SAP CRM and SAP CI) for USA customer.
• Designing and scoping of Business process in corporation in SAP CC Blueprinting, Designing and Realization
• Configuration of business scenarios with all SAP CC Components
• SAP CI:
• Billable Item Classes, Adding Fields in Customer Includes for Billable Item Classes, Maintain Billable item class, Activating Billable Item Classes, Generate Interface for Billable Item Class, Generating Maintenance Dialogs for Billable Item Classes.
• Consumption Item Classes, Adding Fields in Customer Includes for Consumption Item Classes, Maintain Consumption item class, Activating Consumption Item Classes, Generate Interface for Consumption Item Class, Generating Maintenance Dialogs for Consumption Item Classes.
• Defining Processing Rules and Program Enhancements, Making Settings for Data Storage, Defining subprocesses of Billing, Assigning Subprocesses to Classes, Defining Item Types, Assign Item types to Subprocesses, Defining Exception Reasons for Billable Items, Entering Reasons for Restoration, Billable Item Transfer, Define Account Assignment for Billable Items, Define Main and Sub Transactions, Define Tax Code for Internal Tax Determination, Immediate Billing Config, Define Rating Groups, Assign consumption Item class to the Rating Groups, Define Number range for Rating ID, Define Billing Process, Define Selection Variants, Define Grouping Variants.
• Define Billing Types, Define Billing Item Types, Assign Billing Item Types.

WORK EXPERIENCE:

Confidential

Offshore BRIM Lead

Responsibilities:

• Implement a new item and attribute-based data model in the new platform that creates offering and pricing flexibility.
• Move all single user subscription transactions into the new platform to reduce our dependency on ECC5 as soon as possible.
• Minimize system customization by changing processes and procedures to align with industry standards.
• Order Capture logic consolidation, Business model agility with BRIM / Hybris, Faster offering setup, pricing and deployment reduced from 90 days to ~14 days.

Confidential

Offshore BRIM Lead

Responsibilities:

• Manage Product Catalog
• Onboard & Manage Customers
• Create Order/Subscription
• Manage Order/Subscription
• Generate Invoices
• Manage Incoming Payments/Reconciliations
• Recognize Revenue/COGS
• Calculate Subscriptions Revenue Share

Confidential

CRM SOM Lead

Responsibilities:

• Solution Integration of SOM/CRM
• Subscription Contract
• Relationship Contract
• MAD - Master Anniversary date
• RAD - Relationship Anniversary Date
• Adhoc purchase
• Creation of Subscription Contract
• Date profiles
• Creation of Business partner
• Creation of Relationship Contract
• Creation of Contract Account in SAP/ERP
• Package tracking
• Notification of the eligibility of the threshold
• Adhoc - Purchase from Biller direct
• Creating Master Agreement (mainly migration)
• Creating Discovery Packages
• BTMF Change process

Confidential

CONSULTANT

Responsibilities:

• First time registration of an individual (Primary User)
• Prospect adds payment card details
• One-time Parking Service Booking with payment card on profile
• User initiates cancellation of one-time booking
• Prospect changes default payment card
• List customer transaction history
• Cancellation of user registration
• Dispute & Refund
• CRM- Marketing messages to Prospects and customers
• CRM - Customer support (Determine what else is needed)
• Update payment card details
• System availability check
• Update user details
• Extend parking Service booking
• Addition of new market / country
• Configuration of CRM-Middleware, CRM specific Org Model and Structure, BP, BA, Pricing, TMD (Product), Integration of CRM and ISU: BMD and TMD replication, Contract Replication with customer-specific fields, IS-U MDT (Master Data Template) designs for CRM data replication, Implementing BADIs for Contract Replication. Service Request and Web-UI including creating Business Roles, configuring Navigation Bar Profile, Work Centre, Direct Links.