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Sap Certified Consultant Resume

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SUMMARY

  • SAP Certified Consultant with nearly 10 Years of experience in SAP Cloud for Sales, Cloud for Service, Marketing Cloud, CPQ, Hybris Ecommerce and CRM
  • Experiences include Quality expertise on SAP activities which include driving workshops, understanding of business processes, analyzing requirements, finalizing the business scenario, mapping the processes to applications, completing the realization and solving the Issues.
  • Expertise in analysis of the current business processes; preparing AS - IS and TO-BE documentation based on the information collected from the workshops. Skilled in preparing business blue print documents and functional specifications from the requirements gathered from proponents.
  • Significant experience of developing and working with systems geared towards optimizing Customer Service Operations and Service deliveries. Skilled in understanding business need, its strategic direction, and identifying initiatives that allows a business to meet those strategic goals.
  • Expertise in Mapping Requirements to SAP applications and configuring the system as per the business needs. Expertise in working with the complex system landscapes which includes both SAP and Non-SAP systems.
  • Executed the projects of SAP On premise and Cloud applications under the business domain of Healthcare, Logistics, Security Systems, Retail, Manufacturing, Fleet, Automobiles and Industrial Automation
  • Quality experience in assisting SAP CX Pre-Sales Team with Discovery sessions, Functionality scoping, Estimates and system demos to the prospective clients
  • Served as a member of Center of excellence team in the SAP Cloud practice and build competence in several latest CX cloud solutions. Helped in developing CX team’s skillset by doing several knowledge sharing sessions.
  • International experience in providing SAP Consulting Solutions. Have travelled globally to many countries in the world for various SAP CX implementations, Rollouts and End User Trainings.
  • Expertise in implementing SAP CRM/C4C and its Integration with SAP SD, SAP MM, SAP PS, SAP FICO, SAP HR, SAP MRS Modules.
  • Good Hands-on in implementing SAP C4C Marketing, Sales and Service and its Integration with SAP ECC/S4 through SAP Cloud platform Integration.
  • Experienced with four SAP C4C End to End Implementation projects. Proficient in understanding and providing solutions to complex requirements in Sales, Service and Marketing business processes. Handled multiple SAP C4C changes requests and Support projects with various clients
  • Well versed in SAP C4C design and solution architecting with End to End Functional Configurations, Adaptations, Extensibility and Integration setup.
  • Experience with SAP CRM On-premise Implementations and One support project, Experience in S/4 Conversion projects that have integrated SAP CRM On-premise solutions
  • Experience with SAP Hybris Ecommerce End to End Implementation project with integration with SAP and Non-SAP systems. Good exposure in using Callidus CPQ and SAP Marketing Cloud Products.
  • Experience working on Hybris Administration console, Hybris Management Console, Back office tools, Cockpits, Hybris Solution Integration Setup with SAP ECC/S4
  • Functional Analyst/Quality Analyst experience includes in Hybris E-Commerce B2B, B2C, Product Cockpit, WCMS, CS Cockpit, HMC. Lead the upgrade projects of CRM/Hybris projects, manage resources and fix cross functional issues for successful upgradation.
  • Experience in Leading Tier 1 and Tier2 Production support for the modules of CRM, C4C and Solution Manager.
  • Leading the monthly SAP CRM/C4C Key User Forum meetings with users across the globe to ensure continues operation of system with no risk and impacts in business revenue
  • Skilled in efficient Coordination of business requirements by ensuring a transparent and smooth flow of communication between Business users, stakeholders, senior management and development teams
  • Exceptional analytical, professional and communication skills, and bring to the table a mix of innovative IT Strategies, Application Development, Enterprise Application Integration, Team Building and Leadership qualities.

TECHNICAL SKILLS

SAP CRM: Service, Sales, Marketing, Interaction Center, Industry Specific Utilities CRM

SAP CX Cloud: SAP C4C Sales, C4C Service, Marketing Cloud, Hybris Ecommerce B2B, B2C, Callidus CPQ

Hybris Cockpits: Product Cockpit, Web Content Management, HMC, HAC, Customer Service Cockpit, Back office

SAP WPB: Workforce Performance Builder

SAP Solution Manager: SAP SOLMAN 7.1

SAP ECC: SAP SD, MM

User Interfaces: SAP Fiori, HTML5, Web UI, Silver light

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