SUMMARY:

• Expertise in data analysis, data management, data manipulation, data gathering, all to identify issues and trends and develop tools/models to organize data and track results.
• Explains difficult or sensitive information; works to build consensus
• Review and understand internal metrics/KPIs and how daily tasks impact these metrics
• Follow and adhere to established business processes. Align operational process with Outsourced Logistics Operations providers and internal organizations. Identify opportunities for process improvements which result in increased service level performance and/or minimize costs
• Support compliance and control to Quality standards by adhering to documented work instructions and QMS operating procedures. Identify and participate in continuous improvement programs and initiatives
• Execute to wide range of inventory responsibilities to include cycle count, and inventory reporting
• Explains complex information to others in straightforward situations

TECHNICAL SKILLS:

Programming Language/Software: Microsoft Office - Word, Microsoft Excel (Vlook-up, pivot tables, macros, VBA), Outlook, Access, PowerPoint, Microsoft Teams, SharePoint, Microsoft SQLQuick books, Skype, Lotus Notes, Adobe products,.SAP(IBP, S4/HANNA,GUI,ERP,ECC, ARIBA), Winshuttle, Oracle 11i and R12, AS400, Transportation or Logistics, OS X Platform (IEX, Total View, iDesk, iLog) CMT, IES EDI, ERP systems, Meditech, EPIC, MDG, WebTop/Documentum, Avetta, Winshuttle,Power BI.

Other Skills: Customer Relationship, Results-oriented, Natural leader, Crisis Management, Organizational Leadership, C, Multi-Site Operations, Consensus Building & Teaming, Decision-Making, Best Practices & Benchmarking, Leadership, Data Analysis, Advanced, troubleshooting, Problem Solving, Attention to Detail, Risk Management, Stress Tolerance.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Operations Research Analyst - Data Analytics

Responsibilities:

• Activate an SAP Cloud Platform (SAP ARIBA) and (S/4 HANA Portal) for In-Flight Services Capital (Project Revolution).
• Connect it to SAP ECC (SAP Enterprise Central Component) and enable via the SAP Gateway (middleware via Data services).
• Design SQL queries to extract data from Microsoft SQL Server databases in response to user requests
• Prepare Data for IBP application to assist with planning and forecasting of inventory needed for Onboard Services.
• Collects and analyzes data to evaluate operational difficulties and makes recommendations to solve problems.
• Follows established modeling and evaluation processes to determine the effectiveness of current operational activities.
• Activate an SAP Cloud Platform (S/4 HANA Portal) Execute changes to SAP master data (e.g. customer, vendor, materials etc.) as approved by the business
• Perform regular business related activities e.g. price and contracts updates, approval scheme. System monitoring and user management related activities
• Perform mass updates as required
• Ensure data quality, compliance and consistency of master data across business systems
• Ensure timely entry of invoices, and follow up on collections.
• Enter accounts payable, cut checks and handle vendor inquiries
• Process weekly payroll for drivers, admins, operation staff and mechanics
• Prepare documents necessary for quarterly and annual tax return
• Manage credit card purchases and review credit statements for error
• Work with Purchaser and maintenance department on the accuracy of orders

Confidential

Operations Support Analyst

Responsibilities:

• Assisted designers with C-spec creation, EC creation, creation of materials, purchasing parts in MDG and the creation of Bill of Materials (BOM) in SAP
• Coordinated product changes and releases with the engineering team as well as bill of materials BOM, drawings, procedures, specifications, etc. to ensure completeness and appropriateness prior to data entry and release
• Conducted revision control and engineering change management in addition to inputting change control of BOM and part number data in SAP and MDG
• Ran reports and analyzed data using SharePoint, SAP and Excel.
• Assist with material planning reports for engineers and designers to help with production and procurement (SAP ERP tools- MM, MRP)
• Maintaining and validating item and supplier data using SAP supplier and Item set up tools

Confidential

Registration specialist

Responsibilities:

• Responsible for timely and accurate patient registration, complete data transfer paperwork and other relevant hospital forms as well as maintaining patient confidentiality.
• Entered and verify patient demographic, employment and billing information accurately.
• Performed several administrative functions including verifying insurance to executing admissions, collects and process co-pays and estimated deposits for admissions.
• Explained financial requirements to the patient or responsible party and collects deposits or deductibles as required.
• Prepared pre-admission and admitting forms, facilitates room transfers, prepared admitting and discharge reports using Meditech and EPIC systems.

Confidential, Atlanta, GA (Contractor)

Procure-to-pay Operations Analyst

Responsibilities:

• Monitor the health of National Grid’s ERP system as it relates to Procure to Pay. Such as reconciling General Ledger accounts, preparing accruals and forecasting.
• Support managers, analysts and buyers on the new ways of working within the Service Delivery Center with ongoing regular engagement to sustain the journey to delivering performance excellence and achieving lasting behavioral change.
• Address and track requisition and PO-related requests, support PO-related invoice resolution.
• Tracking and reporting current and aging invoices of 3rd party and bottler client groups.
• Collaboration and support of the source to contract process to maximize savings and minimize risk.
• Review and validate purchase requests align with procurement strategies (e.g., preferred suppliers) and negotiated terms (e.g., pricing).
• Validate and report on adherence to procurement policies and procedures. Data storage & retrieval and miscellaneous efforts where light/medium level coordination efforts are required, such as preparing reports and developing presentations.
• Database Management (e.g., SAP Procurement Contract Database, Excel spreadsheets, SRM, SharePoint, etc.). Routine data analysis (e.g. determination of data entry progress). Create, and close open Purchase Orders (ME22N, ME22).

Confidential, Marietta, GA (Permanent)

Logistics Operations Analyst

Responsibilities:

• Coordinated with shippers, truckers and steamship lines for the export of shipments.
• Completed process of ocean/air shipment bookings (arranging for pick-up or inland transportation, booking, document preparation (bill of lading, billing invoice, of origin and/or AES if applicable), forwarding, follow up with tracking and tracing to final destination, data quality requirements, FSL, problem identification/resolution where capable/authorized)
• Maintained Standard Operating Procedures (SOP) that included special requirements of the client such as preferred routings/carriers, key contacts, and contract rates.
• New account acquisition and build customer relationships and providing excellent customer service
• Reviewed all motor carrier invoices for accuracy and approves for payment.
• Accurately invoiced customers and payment to truckers in a timely fashion using QuickBooks.
• Navigated Interstate’s transportation management system (TMS) to ensure accurate payment and invoicing records.
• Maintained, organized, and navigated electronic files on internal servers.
• Assisted in monthly closings and monthly financial analysis

Confidential, Atlanta, GA (Contractor)

Help Desk Support Analyst

Responsibilities:

• Maintained database integrity by ensuring verification of customer information and file maintenance (i.e. contact information, customer account changes, address, phone #, equipment ID#) using oracle 11i and R12
• Analyzes all data to ensure that performance standards are maintained and customer requirements (contracted service levels) are consistently met
• Supports the Account Manager (Operations Team) in accounts where managed document services is one of the provided service offerings by assisting in the management and reporting of business document input/output devices.
• Work independently or collaborates with account team members to rationalize the Customer fleet.
• Engage internal and external resources to provide proactive maintenance, as well as ongoing maintenance to ensure Service Level Agreements (SLA) are met.
• Analyze services and fleet utilization to ensure that each capability matches the requirements of its actual use.
• Recommend ongoing optimization through proper deployment, replacement, user .
• Report progress and performance to customer and Ricoh via a Monthly Management Report (MMR) to Service Level Agreement (SLA) performance and any customer specific reporting requirements.

Confidential, Atlanta, GA

Delivery Execution Coordinator

Responsibilities:

• Provided high quality, timely, excellent customer service to Confidential store associates on direct customer issues, concerns.
• Developed solutions that helped leverage the Company' s volumes, systems and partnerships while providing consistently high levels of customer service in a cost-effective manner.
• Provided data and recommendations on product tracking, route analysis, rerouting, and pricing and usage alternatives.
• Advised IS and system users in the development and implementation of logistics systems improvements and changes. Responded to Requests for Information (RFI) from potential software vendors.
• Tested vendor software packages to identify potential shortcomings; ascertains vendors' ability to customize products to Confidential specifications

Confidential, Atlanta, GA (Contractor)

Help Desk Support Analyst

Responsibilities:

• Maintained database integrity by ensuring verification of customer information and file maintenance (i.e. contact information, customer account changes, address, phone #, equipment ID#) using oracle 11i and R12
• Analyzes all data to ensure that performance standards are maintained and customer requirements (contracted service levels) are consistently met
• Supports the Account Manager (Operations Team) in accounts where managed document services is one of the provided service offerings by assisting in the management and reporting of business document input/output devices.
• Work independently or collaborates with account team members to rationalize the Customer fleet.
• Engage internal and external resources to provide proactive maintenance, as well as ongoing maintenance to ensure Service Level Agreements (SLA) are met.
• Analyze services and fleet utilization to ensure that each capability matches the requirements of its actual use.
• Recommend ongoing optimization through proper deployment, replacement, user .
• Report progress and performance to customer and Ricoh via a Monthly Management Report (MMR) to Service Level Agreement (SLA) performance and any customer specific reporting requirements.

Confidential, Atlanta, GA

Technical Support Specialist

Responsibilities:

• Assisted new and current customers troubleshoot their devices (IOS, iPad)
• Assisted in making online purchases while answering any technical questions regarding the product being purchased. (MacBook’s, IOS devices and iPad)
• Processed returns and replacements for devices accordingly.
• Escalated any issues in a polite manner always making the customer feel important.

Confidential, Atlanta, GA

Retail Marketing Analyst

Responsibilities:

• Responsible for weekly dealer and regional staff updates; heavy reporting in multiple areas; delivery app dealer support; tracking and analysis of multiple forms of data
• Conducted weekly sales division analysis and reporting in addition to preparing ad-hoc projects as requested by the regional management
• Audited special incentive programs, processed claims, monitored payments, enforced policies and procedures with dealers through SAP and AS400
• Assisted Regional Marketer Manager with the coordination of all advertised programs and activities. Prepared regional reports to monitor sales, marketed, and trained activities and administered regional promotions and auto-shows and prepared Ad-hoc projects as requested by regional management.