PROFFESIONAL SUMMARY

• Currently working as Onsite-Coordinator cum leads in CRM WEBUI on ISU project.
• Over 8 years of experience in IT industry, including 7 years of experience as a SAP CRM technical consultant various technical and functional areas of SAP Customer Relation Management CRM module including WebClient User Interface WEB UI , Internet Pricing Configurator IPC and Variant Configuration involving core java and ABAP. Projects involve implementing of user friendly interface along with reports and other customized tools in Java and ABAP, involving Object Oriented Programming concept. Also, worked on core Java along with java script and JSP using Apache tomcat.
• Worked in more than 5 full life cycle implementation in SAP CRM including WEBUI technology starting from Project Preparation, Blue Print Design, Implementation, Final Preparation and Go Live and Support
• Hands on experience in User Exits, Enhancements, Custom Reports, Interfaces,Enhancements, smartforms RICEF
• Worked in Customer Interaction Center CIC environment
• Hands on experience in walking project through escalated phase to success
• Order Management:- Worked in various areas such as complaint handling, contract management,quotation and equipment loaning based on leasing concept along with business partner relationship maintainence , etc
• Acted as subject matter expert across projects helping in design and giving quick solutions to problems faced during various phases of implementation
• Documented various user manuals and training materials and gave demonstrations and trainings to users
• Provided new, innovative and efficient solutions along with demeonstartion to client
• Building innovative tools to help improve performance and decrease time taken to fulfil a requirement- spontaneousstep taken to improve the efficiency of the project
• Excellent global delivery track record with strong leadership coordination and communication skills.
• Broad Spectrum of Industry experience that ranges from Automation, Food Beverage, Oil and Gas, Utilities / Energy and Healthcare.
• Good Experience in SAP CRM Complaint Handling Business Partner Links
• Some hands on experience in Linking involving CRM middle ware
• Hand on experience in SAP ECC Sales order in relation to enhancements required to replicate CRM enhancements or vice-versa
• Extensive experience in implementing Internet Pricing Configurator including some configurations from scratch
• Extensive Hands on in SAP WEBUI, ABAP , BADI, Function module, reporting, smart forms,etc
• Good experience in preparing technical design and also evaluation functional specifications and interacting with client
• Effective Interpersonal analytical, presentation, organizational, business facing skills and Expertise on computer applications like MS-Office,etc.
• Excellent Communication skills and experience in client interaction, presentations and trainings
• Act as subject matter expert SME across projects
• Proficient with Screen Painter, Menu Painter, Online Programming, Transaction Processing, Report Writer, Data Interfaces, RFC Programming.
• Hands on experience in SAP Scripts, Smart Forms, Dialog Programming and Interface Programming and knowledge of static, dynamic and Interactive Adobe forms.
• Expertise in Integration, ALE, EDI, IDOCS, BDC, BAPI, RFC, BADI, User-Exits.
• ABAP competencies are included in following areas:
• Training taken for ADOBE forms
• Giving technical training to other employees
• Extensive experience in handling performance review across projects
• Worked on Modification free enhancement of source code in ECC 6.0 using Enhancement Spot, Enhancement Point and Enhancement Section.
• Extensive Experience in Object-Oriented ABAP Programming

CRM Module

Confidential, Internet Pricing Configurator IPC These areas include a combination of ABAP and Java technology.The objects involved creation of custom components, enhancing standard components for extensive customization , linking with standard component using component usage and component interface, creation of simple objects and genil classes, using custom models, interaction between views through navigation links, transaction launchers, large amount of bol programing , configurations of links, business partners,etc, dealing with RFC calls, BADI, function modules,enhancement spots, smartforms and reporting .

TECHNICAL SKILL

PROFESSIONAL EXPERIENCE

Confidential

Job Title: Sr. SAP CRM Technical Consultant

RESPONSIBILITIES:

• Involved in the functional requirements gathering and business blue print.
• Involved in understanding the various business processes of the organization.
• Developing objects by providing best solution and design and also resolve issues of the CRM WEBUI module involving component enhancement, working with component usage, linking business partners, transaction launchers, RFCs, dynamic interfaces, etc.
• Resolving issues with very less turn around time
• Demonstrating new techniques involving customized tools developed for quick turn around time
• Suggesting, demonstrating and finally implementing efficient and effective designs for requirement
• Responsible for the performance review before object delivery
• Actively coordinated duties and held status meetings and successfully delivered all deliverables of the team and individual and
• Driving team through the development phase and eventually handling go live phase not only successfully but also received appreciation for the same from client.
• Involved in Integration between the SAP CRM and SAP ISU
• Involved in configuration of links and dynamic UI design
• Involved in preparation of test cases, test scripts and execution of testing.
• Provide client training and demonstration
• Prepare training and presentation of documents
• Demonstrate new technologies
• Perform functional testing
• Prepare documents and demonstrations for future business
• Build tools such as code snippet tools so as to make delivery more time efficient
• Currently going through production phase and successfully covered 2 cut over cycles

Environment: SAP CRM WEBUI and Middleware along with ISU involving ABAP programing, onshore off shore coordination

Some of the object areas

Here worked in customer interaction center environment where agents take up calls for setting up/ managing various requests and I have worked in the following areas :

• BPLinks ahich is based on business partner relations,
• HSP Home Service Plan enrollment and service order which involves interaction with ISU and smart systems.
• Reconnection objects which involves ISU system linking
• Replication of Move-in and Move out process of ISU on CRM end
• Creation of connection object and premise with transaction launcher
• Creation of connection object and premise using RFC calls instead of transaction launcher

Confidential

RESPONSIBILITIES:

• Involved in the functional requirements gathering and business blue print.
• Involved in understanding the various business processes of the organization.
• Took part in Configuring Business Roles in Web UI and worked on Roles Authorizations and Profiles.
• Involved in Integration between the SAP CRM and SAP ECC
• Worked on Internet Pricing Configuration IPC both on the ECC and CRM part involving ABAP and Java respectively. I am working on setting up the IPC from the scratch including configurations. Started from design phase went through implementation and also support
• Involved CRM and CRM Web UI based objects.
• Responsibile of developing objects starting from design to implementation and maintenance. Also actively lead other team members to ensure various deliverables .
• Responsible for the performance review before object delivery
• Involved in troubleshooting CRM Middleware related issues.
• Actively coordinated duties and held status meetings and successfully delivered all deliverables of the team and individual and drove team through the development phase successfully.
• Involved in production support and end user training.

Environment:SAP WEB UI, Middleware related to order management involving ABAPand Java programing

Some of the object areas

Main highlight of this project was Internet pricing which involved core java as well as ABAP for creating the formulas and also configuration of those formaulas to keep in sink on both CRM and R/3 side

Confidential

Job Title: SAP CRM Technical Consultant

RESPONSIBILITIES:

Senior Developer and Lead

• Worked extensively in Complaint Handling
• Involved in leading and guiding for developing CRM and CRM Web UI based objects which involved extensive customization of standard User interface and functionalties, working with business partners, creating detailed FDP reports, dealing with the equipment lending based on leasing concept.
• Involved in configuring and designing and providing dynamic authorizations
• Involved in the blue print phase for designing of objects as well as implementation and support phase.
• Handling dynamic roles such that in case of functionality change is required minimum coding will be involved only data change in tables will be sufficient
• Responsibile of developing objects starting from design to implementation and maintenance.
• Extensively worked with Security team in identifying the business roles and set up the respective authorizations to the users.
• Managed more 4 than go live phases leading team efficiently and received acclaim from client
• Also actively lead other team members to ensure various deliverables .
• Actively took part in the design and also in client presentation as and when required.
• Responsible for the performance review before object delivery
• Actively coordinated duties and held status meetings and successfully delivered all deliverables of the team and individual and drove team through the development phase successfully.
• Client presentation and training

Environment:SAP CRM WEBUI, related to complaint handling involving ABAP programing,Functional testing,

Some of the object areas

• The highlight of this project was the creation was:
• This project involved work on complaint handling and involved working with staging records, product event. Regulatory reports,Regulatory inquiries,Assets, partners,etc.
• Creation of dynamic module for different regulatory reports so that validations, data population and configurations can be changed by only maintaining data at table level and not changing code
• FDA report creation which had to based on the laws
• Extensive customization

Confidential

RESPONSIBILITIES:

• Project involves CRM and CRM Web UI based objects.
• Full responsibility of developing objects starting from design to implementation and maintenance. Also actively lead other team members to ensure various deliverables .
• Actively took part in the design and also in client presentation as and when required. Worked on defects as well during Implementation phase and implemented new and latest technologies such as Mashups,etc.
• Actively coordinated duties and held status meetings and successfully delivered all deliverables of the team and individual and drove team through the development phase successfully.
• Worked in improving performance
• Entered project during escalation phase and lead team successfully through phase improving turn around time and design

Environment ::SAP CRM WEBUI related to crop order management involving ABAP programing, Functional testing

Some of the object areas

• The highlight of this project was using new technologies such as mash ups and also the performance levels.
• I entered this project during an escalated phase and walked it through with my team to success with appreciation from client as well as renewal of contract

Confidential

Job Title: SAP CRM Technical Consultant

RESPONSIBILITIES:

• This project involves ABAP and CRM objects. ABAP I have worked in Reports interactive and classical ,Enhancements Function Exits, Screen exits and BADI,modulepools,etc
• Responsible for the analysis, design, coding and testing of ABAP custom reports using ALV ABAP List Viewer code, providing detailed, versatile output in a minimum time frame.
• Understanding functional specifications FS and design the System Design Document SDD , Unit Test Plans UTP and Code Review Document CRD for developing application programs.
• Worked on integration with Sales force to SAP CRM for creating Service locations, BP's and opportunities.
• Documented Custom fields added in CRM side and sales force side.
• Debug and Resolve system integration related issues in Sales force to SAP CRM Integration.
• Created RFC function module to show Invoice details, previous balance, payments received, open items, credits details of business partner in given date range.
• Prepared technical specifications which document the whole coding procedure and testing steps with scenarios.
• Particiapated in several reviews of peers and guided juniors in many of their developments and guided them
• Environment: Siebel CRM, involving ABAP programing, Functional testing

Confidential

Job Title: SAP CRM Technical Consultant

RESPONSIBILITIES:

• Worked in both Java and SAP-ABAP , CRM and WEB UI
• Leading the Variant Configuration involved core java and also developed much solution which automated many processes and made work faster and easier. An example of such automation is removing garbage values added to the files while uploading and downloading from the server.
• Worked on both the Java and SAP-ABAP part of Pricing which involved writing pricing routines in Java and enhancements in BADI involving ABAP
• Worked on a few portal objects in which I have done validations and string formatting with java and java script.
• Worked on web dynpro objects whereinvolving Java coding part after the design was built
• Customized in CRM and worked on various automations.
• ABAP Reports interactive and classical ,Enhancements Function Exits, Screen exits and BADI
• Performed demonstartions to client
• Prepared technical specifications which document the whole coding procedure and testing steps with scenarios. I have also done several reviews of peers and guided juniors in many of their developments.

Environment: SAP CRM 5.0 and 7.0 involving ABAP

Some of the object areas

This project involved various modules like CRM WEBUI, variant configuration and internet pricing which all had to be implemented from the scratch. . I have worked in CIC environment and worked with ICCMP BT BUTTON and CRM CMP IC FRAME components for handling the end call and clear call sections

Confidential

Job Title: Sr.Java Developer

RESPONSIBILITIES:

• Participated in designing software
• Partcipated in functional testing
• Participated in implementation and support phase
• Extensive experience in Employee work hour management policy
• Particiapated in client demonstration

Environment: Java along with JSP and java script using Apache Tomcat and DB2 in the back end

Confidential

Job Title: SAP ABAP developer

RESPONSIBILITIES:

• Understanding functional specifications and design the Technical Specifications TS and Unit Test Plans UTP for developing application programs.
• RICEF Analysis estimation.
• Participated in designing and implementation phase
• Bug fixing, enhancement implementation and documentation of developed programs.
• Performance Tuning of the objects developed using tools like Run Time analysis SE30 and SQL Trace ST05 .
• Created Time dependent table and modified objects as per the client's requirement
• Worked on Function modules and interactive reporting and also did some Java debugging
• Working in sink with MII functionality
• Partcipated in functional testing
• Particiapated in client demonstration

Environment: SAP ABAP

Some of the object areas

This was a project which had to be integrated with MI

Confidential

Job Title: SAP ABAP developer

RESPONSIBILITIES:

• Participated in designing and implementation phase
• Worked on smartforms and function modules.
• Partcipated in functional testing

Environment: SAP ABAP

Confidential

RESPONSIBILITIES:

• Participated in designing software
• Partcipated in functional testing
• Participated in implementation, testing and support phase
• Extensive experience in Employee work hour management policy
• Particiapated in client demonstration and team presentation
• Lead team
• Trained users

Environment: Java along with JSP and java script, XML formatting using Apache Tomcat and Oracle in the back end

Java Programmer

RESPONSIBILITIES:

• Participated in designing software
• Partcipated in functional testing
• Participated in implementation, testing and support phase
• Extensive experience in ticket handling policy for railways and clreation of Broad Alert
• Particiapated in client demonstration and team presentation
• Lead team
• Trained users

Environment: Java along with JSP and java script, XML formatting using JDBC technology ,Apache Tomcat and Oracle in the back end

RESPONSIBILITIES:

• Participated in designing software
• Partcipated in functional testing
• Participated in implementation, testing and support phase
• Extensive experience in handling google maps and GIS concept
• Particiapated in client demonstration and team presentation
• Lead team
• Trained users

Environment: Google maps, Java along with JSP and java script, PHP , XML formatting using JDBC technology ,Apache Tomcat and Oracle in the back end