Summary:

• 8 years of IT experience involving 6 years of Techno-Functional experience in SAP CRM and 2 years in SAP Workflow / ABAP.
• Extensively Worked on Data Migration in CRM.
• Extensively worked on SAP Workflows in CRM, MM, SD and FI Modules.
• Experience in Web UI, Web Dynpro, ABAP, Data Dictionary Objects, Function Modules, BADI's and Enhancements.
• Good Understanding of Business Object Layer BOL and the Generic Integration Layer GENIL .
• Handled End to End Project Delivery Responsibility.
• Extensively carried out Unit testing, Integration testing, Developed Test Scenarios, and Testing of ABAP developments and documented the Test Results.
• Prepared End User Manual's and Customizing Document's.
• Excellent communication, interpersonal skills and interacting with multiple teams.
• Experience in CRM Base Customization Business partner, Organization management, Territory Management, Product Master, Org Model determination, Activity Management, Partner Processing and Action Profile.
• Experience in CRM Marketing Marketing Planning Campaign Trade promotion, Management, Lead management, Questionnaire Determination and Market Development Funds MDF .
• Experience in CRM Sales Maintenance of Transactional Processing, Copy controls, Lead, Opportunity Management, sales order quote transactions, Sales cycle and Follow-up Transactions.
• Experience in CRM Service - Installed Base, Quotation, Order, Contract, Complaint, Repair, Resource Planning and Categorization Schemas.
• Interaction Centre Web Client Web client profile, Navigation Bar Profile Account Identification, Maintaining account , Agent Inbox profile, Interactive Scripting and ERMS for inbound and outbound emails setup.
• Middleware R/3 Integration - Good hands on initial load, RFC Destination between Systems. Involve in Replication of Customizing objects as Sales structure, Material, Customers Functional Locations.
• Web UI - Web Client User Interface, Configuration Key, Navigation Bar Profile, and Including Transactions in Navigation Bar Profile and Functional profile.

Professional Experience:

Confidential

Sr. SAP CRM Consultant

• Creation of 'Sales Prospects' by CRM via E-mail Web Service.
• Feasibility Analysis of legacy system data migration to SAP CRM.
• Mapping of legacy data to CRM Table-Field level.

Confidential

Sr. Analyst - SAP CRM

• Studied and Evaluated the AS-IS Business Processes and Gathered the Requirements.
• Prepared Functional Specification FS , Technical Specification TS , End User Manual and Test Script for ERMS.
• Configured ERMS: Inbound Outbound E-mails, Service manager Profile, Rule Policy, Mail form, E-mail Profile, Agent Inbox.
• Custom Development and Configuration of Interaction Center IC and ERMS with Auto Acknowledgement e-mail and creation of Service Request, handling out of office and delivery failure e-mails.
• Custom Development for Restriction of Master Data and Transaction Data Search in Web UI based on Org Structure.
• Configured Web UI Business Roles, Navigation Bar, Work Center, Logical Links.
• Design and Implementation of Mobile Sales Functionality iPhone and iPad integrated with 3rd Party Middleware for Field Sales Employees.
• Migration of Master and Transactional Data between SAP CRM Systems.

Confidential

Sr. SAP CRM Consultant

• Lead for the Migration Team and Cutover Activities.
• Involved in Functional Configuration of Initiatives, Budget Reservations, Budget Postings, Claims and Expirations.
• Configured Action's to Expire Claims, Reservations and Initiatives after 90 day Rule.
• Developed Workflow for Initiatives and Claims in CRM 7.0 for Funds Management 7.0 Implementation using Status Management BSVW .
• Custom Development for the Migration of One-Order Objects from CRM 5.0 to Initiatives, Reservations and Claims in CRM 7.0 System.
• Design and Implementation of Funds Splitting on Budget Reservations when Multiple Funds are available on a Budget Reservation which is not supported by Standard.
• BADI Development to determine Fund ID during the Reservation and Claim Creation.
• Developed Enhancement for Negative Fund Posting on 'Expiration' of One-Order Objects.

Confidential

Sr. SAP Consultant

• Worked on ORDER SAVE BADI which in turn trigger the workflow's to send notifications to Partner Functions Opportunity Owner/Customer/BP
• 30, 60 and 90 days before the Contract Expiration date.
• About the Contract Start Date and End Date when the Contract is created.
• Order Save BADI to restrict the Saving of Transactional Data based on business requirements.
• Copy Control BADI to convert Lead to Opportunity based on specific status.
• Enabled Hyperlinks to display the Partner Related details in UI.
• Configured the Hide Search / Show Search Fields enabling based on the Business Role Profile.

Confidential

SAP Consultant

• Worked with Transaction Launcher to setup T-Codes accessible from Web UI.
• Worked on Lead Management and Opportunity Management.
• Middleware settings in CRM and R/3 for Data Exchange.
• Impact Analysis of Change Requests.
• Configured new accesses, access sequences, partner functions and partner determination procedures for different transaction types.

Confidential

SAP Consultant

• Involved in Requirement gathering, Gap Analysis and Develop Functional Specification.
• Worked on Personalized Mail Forms and Marketing Attributes.
• Configured Alerts to be sent to Partner Functions based on specific User Statuses.
• Worked on Segment builder - Attribute list, data sources, profile set and target group creation.
• Developed Utility Programs for User / System Status Update, Partner Functions Update.
• Configuration of Partner determination procedure, Date Profile and Status Profiles.
• Extensively involved in Unit and Integration Testing.

Confidential

SAP ABAP/Workflow Analyst

• Global Business Integration Project GBIP Offshore Module Lead for Eli Lilly's SAP Workflow process.
• Developed Custom Inbox-Substitution Program which allows authorized users to create substitution on behalf of other users.
• Developed Journal Voucher JV , Parked Document Non-PO Invoice Workflow's for the FI Module - Shopping Cart Workflow's for the EBP SRM Module and 'Employee Anniversary Notifications' for the HR Module.
• Enhanced Purchase Order, Purchase Requisition, Web Disbursement Requisition and Invoice Workflows for the MM Module.
• Developed custom 'Shopping Cart Information' Report which helps Procurement to answer questions regarding the status of users' shopping carts along with Workflow Status.
• Developed a report which lists the approvals of the Purchase Orders and Purchase Requisitions based on the input selection criteria.