PROFESSIONAL SUMMARY

• Over thirteen (13) years of IT experience including ten (10) years of experience in SAP Basis/Security administration.
• Worked through several complete ASAP lifecycle implementations dat included upgrades, migration, installation, client administration, transports, and application of Support Packs, SAP security, performance tuning and troubleshooting in Netweaver Application Server ABAP and JAVA and HANA installation.
• Technical expertise includes working with SAP ECC, SCM (APO, SPP), SAP Netweaver, JAVA, CRM, BI, PI/XI, SAP Enterprise Portal, SRM, Solution Manager, LiveCache, CUA, SSO, TDMS, TMS, SAP Security, GRC, SAP HANA, Tidal, Vertex and various other SAP and third party tools.
• Expert in various solution manager (7.01 and 7.1) functionality like a Central Monitoring and Alerting, Early Watch Report, Maintenance optimizer etc...
• Work in a varieties of different industries (Automobile, Manufacturing, Aerospace, Banking, Oil & Gas, Logistics)
• Expert in various kind of operating system (Linux, Aix, Window, HPUX) and various database (Oracle, DB2, MAX DB, MS SQL, HANA)
• Technical and functional expertise which allows anticipating problems in the environment and planning for them before they become an issue.
• Strong communication and presentation skills with proven ability to translate executive directives into concrete technical initiatives and achievements.
• Excellent troubleshooting skills, presentation and customer interaction skills.
• Extensive experience in training others in SAP and supporting 24x7 on call/pager support including weekend.

TECHNICAL SKILLS

Databases: Oracle, MS SQL Server, DB2, MaxDB, SAP HANA

Operating system: Windows, Linux, AIX, HP - UX

SAP Versions/Modules: SAP ECC 6.0 with EHP1 to EHP5, SAP R/3 (4.6C/4.7), SAP Netweaver 7.0, 7.01, 7.02, 7.1, 7.20, 7.30 and 7.31, CRM, BI, PI7.30/XI, BW, SCM7.01/APO, SPP, SAP Portal, SRM, BPC, BOBJ, SOLMAN 7.01, 7.1

SAP Related Skills: LiveCache, SSO, CUA, Tidal, Vertex, NWDI, SAP router, SAML, TDMS, Global trade, Biller Direct, DNS server, WINS Server, TCP/IP, DHCP, VPN, RAS, Firewall configuration, WAN, performance tuning, load balancing, Config. Tool, Visual Admin tool, NWA, JSPM, SPAM, SAPehpi, SUM, Software provisioning manager.

PROFESSIONAL EXPERIENCE

Confidential, Peoria, Illinois

SAP BASIS/SECURITY ADMIN

Environment: ECC6.0, SAP Netweaver 700/701/702, SCM 7.01(APO/SPP), BW 7.01, PI7.11, SPP, Solution Manager 7.01 & 7.10, Tidal, CUA.

Responsibilities:

• Provided production support to multiple clients: Land rover, Ford, Harley Davidson, Chrysler, Cargo Tec, AutoZone, New Horizons and GM Breda.
• Managed and supported multiple landscapes and extremely worked with performance tuning, load balancing, trouble shooting, maintenance and administration of entire landscape (ECC, PI, SCM SPP, BW, Tidal, and CUA).
• Extremely supported SCM (APO/SPP) implementation project with Security.
• Installed Managed and monitored SCM 7.01 server and LiveCache on MaxDB database and extremely monitored LiveCache with MaxDB database studio.
• Configured SCM SPP landscape with ECC landscape (CIF configuration, ALE set up, RSA1 setup, background jobs, printers etc.), LiveCache configuration, configured TMS and moved all transports in QA and PROD and extremely work with transport issue. Created complex single & composite role and authorization for SCM users. Extremely worked with SAP on OSS incidents. Became a single point of contact for SCM APO SPP project as a Basis/Security point of view.
• Executed daily, weekly and monthly activities including monitoring, security, high availability, backup/recovery, disaster recovery, software logistics, system maintenance and performance tuning.
• Updated kernel to version 7.20 on Linux, Aix and window platform with DB2 database and installed SAP Host Agent.
• Supported day to day activities/issues and provided solution for background job issue, printer issue, interface issue, ABAP & JAVA transport, system performance etc.
• Installed solution manager 7.1 in new land scape and extremely used SOLMAN & CCMS functionalities (Solution Monitoring, EWA, Maintenance Optimizer, and Alert Management) to configure/monitor SAP systems.
• Extremely work with PI7.11 on day to day interface issues.
• Worked with PI7.11 components: Enterprise Service Builder, Integration Builder, Runtime Workbench, Netweaver Administrator, and System Landscape Directory.
• Extremely worked with JAVA administration and used various tools: Config. Tool, Netweaver Admin tool, JSMON and JSPM.
• Applied support packages in ABAP and JAVA stack.
• Performed system refresh/copy and client refresh/copy.
• Performed all SAP security related activities with CUA: User administration (user creations, deletion, lock/unlock, reset, authorization) and roll administration (Role creation, Role deletion, Role assign/revoke for user etc.).
• Extremely used TIDAL functionality to configured, maintained and monitored SAP background jobs and set up very complex job and group dependency.
• Supported hardware migration from CAT hardware to IBM hardware and performed all pre and post configuration activities for hardware migration with IBM.
• Installed and configured SAS access 4.3 to R3 and upgraded to SAS access 4.4. And worked on SAS to ECC system connectivity issues.
• Worked globally with various global teams: EAME, UK, AP and USA team.
• Provided 24/7 on call/pager production support including weekend.
• Use Remedy and Maximo as a ticketing tool and share point to upload/download project document and to share with the team.

Confidential, Houston, Texas

SAP BASIS ADMIN

Environment: ECC6.0, BW7.01, CRM, Solution Manager 7.01

Responsibilities:

• Successfully finished HANA database training with SAP.
• Worked with SAP team regarding sizing, calculation of hardware requirement such as CPU, disk and memory resources and installation of HANA database server.
• Installed the HANA database studio.
• Migrated data from SAP BW server to HANA database server with Trigger-Based Replication and ETL-Based Replication methods.
• Extremely used HANA database studio to perform administrative task such as to start and stop HANA database and services (Index Server, Name Server, Statistics Server, Preprocessor Server and XS Engine), to manage HANA database license, to monitor the system, to configure the system settings, to monitor memory, CPU and disk usage, to monitor system performance and to manage users and authorizations and for backup and recovery.
• Configured E-mail notification for alerts for HANA database.
• Maintained and monitor ECC6.0, BW, CRM and solution manager system.

Confidential, Franklin, Tennessee

SAP BASIS/SECURITY ADMIN

Environment: ECC 6.0 EHP6 (HA), BI 7.01, SRM 7.01, Solution Manager 7.01, Vertex, Open Text.

Responsibilities:

• Installed, configured, maintained, and supported multiple SAP landscapes and 3rd party tools (Vertex, Open Text).
• Updated SPAM & JSPM tools and implemented OSS notes, Kernel Upgrades, and Support Packages on the Netweaver Application Server ABAP and Java.
• Upgraded ECC landscape from EHP4 to EHP6 ECC 6.0.
• Configured and monitored all SAP systems through Solution Manager.
• Generated EWA report on weekly basis and analyzed the EWA report.
• Run the RCCTOOL in each system and applied required ST-PI and ST-A/PI Add-ons support packages.
• Troubleshoot and performance tuned all SAP systems. Moved the transport request to various SAP systems.
• Performed System refresh in ECC and SRM from production to quality system.
• Supported system monitoring, performance tuning, and troubleshooting of the SAP Netweaver ABAP and J2EE application server and oracle database.
• Client administration: New client creation, local client copy, remote client copy and client deletion.
• Monitored and maintained the background job processes.
• Installed and configured WebDiag Tool on BW JAVA system and created details report for root cause analyses to troubleshoot the SSO.
• Prepared the SAN disc report and backup report every month.
• Performed health check report every day for all systems and performed necessary action for error.
• Performed daily system checks of all logs and kept records to determine system usage growth and file system growth.
• Backed up, restored, and performance tuned the database.
• Performed table reorg, added table space and data file with brtools.
• User Administration: create users, lock/unlock and reset password in ABAP and JAVA
• Roll Administration: Create rolls, assign roll to the user in ABAP and JAVA
• Involved in day to day activities, troubleshoot user daily problem, Attended all RCA meeting and prepared RCA report and attended daily basis meeting with the client and offshore team.

Confidential, Savannah, GA

SAP Basis Admin

Environment: SAP ECC 6.0 EHP5, CRM 7.01, Global Trade Service, Business Planning and Consolidation, BOBJ, PI 7.3, Biller Direct, GRC, BW 7.3, Enterprise Portal, Solution manager 7.1.

Responsibilities:

• Extremely worked on large distributed, heterogeneous environment.
• Worked with PAM, Quick Sizer, and third party vendors to decide the hardware and software requirements.
• Installed the Solution Manager 7.1, ECC 6.0 EHP5, CRM 7.0, Global Trade Service, Enterprise Portal 7.31, BI, and PI 7.3.
• Created OSS messages and worked with SAP team on installation issues.
• Performed all pre-installation and post installation steps.
• Applied the latest Support Packages, Add-ons, and Kernel Upgrades after the installation.
• Performed client copy and system copy after the installation.
• Configured all SAP systems in Solution Manager and configured early watch alert and root cause analysis for all SAP system.
• Configured the Transport Management System and Changed profile parameters according to the requirement.
• Performed the system copy with export/import method.
• Worked with the database administration team to archive Data from the production server (ECC 5.0 non Unicode) to the archive server.
• Performed the preparation step for Unicode conversion with SPUMG on the archive server.
• Completed the export step from the archive server along with the Unicode conversion.
• Installed the new SAP system ECC5.0 Unicode and import the database from the archive server.
• Used maintenance optimizer in Solution Manager 7.1 to download all required media for upgrade to ECC 6.0 EHP5.
• Followed up the eight road map step during the upgrade from the ECC 5.0 Unicode to ECC 6.0 EHP5.
• Performed all post upgrade steps on the ECC 6.0 EHP5 system.
• Worked with the developer team in SPDD, SPAU, and UCCHECK phase.
• Closely monitored the system after the Go-Live phase and changed the system parameters to improve system performance.
• Implemented, configured, and managed solution manager functionality like system monitoring, EWA and etc.
• Created security role from SAP standard roles. Handled daily meetings with the offshore team and project manager about daily activities.

Confidential . Toronto, ON

SAP Basis Admin

Technical environment: SAP ECC 6.0 EHP5, CRM 7.0, BI, Enterprise Portal, SOLMAN

Responsibilities:

• Applied the support packages, OSS notes, and kernel upgrade in ABAP and JAVA system.
• Performed the system refresh form production to quality.
• Monitored all system with Solution manager and worked on RCA report and EWA report.
• Transported the request across the landscape as per requirements.
• Supported system monitoring, performance tuning, and troubleshooting of the SAP Netweaver ABAP and J2EE Application Server.
• Client Administration: Create new Clients, local client copy, Remote Client Copy, and Client Transport.
• Monitored and maintained the background job processes.
• Performed daily system checks of all logs and kept records to determine system usage growth and file system growth.
• Performed health check report every day and solved the issue.
• Backed up, restored, and performance tuned the database.
• Changed the system profile parameters as per requirement with RZ10.
• Maintained a multi-landscape environment through client copies, system copy, system refreshes, and transport management system.
• Applied Support Packages on the ABAP and Java stack, and performed a Kernel Upgrade in all SAP systems.
• Analyzed system performance, database performance, system health checks, and implemented tuning improvements.
• Installed and configured the TDMS server on separate systems and setup the non-production system, for training purposes, with TDMS on MD and C and Time base scenario from production system.
• Monitored and tuned ABAP and Java stack performance.
• Maintained background processes and system profile parameters as per requirements.
• Extensively used User Maintenance (SU01 and SU10) and Profile Generator (PFCG) to create Users, Single Roles, Derived Roles, Composite Roles, and Groups/Profiles for various modules.
• Assisted Users with access problems using SUIM, ST01, and SU53.
• Improved security at authorization object level based on the Internal-External Audit report.
• Installed and upgraded SAP GUI on User computers and troubleshot the issues related to SAP GUI and logon.
• Created/maintained RFC connections and other integration points between SAP systems.

Confidential, Edmonton, AB

SAP Basis Admin

Environment: ECC, CRM, BW, Solution manager.

Responsibilities:

• Gathered requirements, analyzed and mapped business processes.
• Finalized the system landscape for the upgrade.
• During the preparation phase of the upgrade, checked dat the available free space supported the OS version and other environment settings were also checked.
• Check the database free space and made partitions in hard drives on the target system, as per requirements.
• Used SAP QuickSizer to determine hardware and software requirements.
• Applied the latest Support Pack, Kernel Upgrade, and add-ons to all systems before the upgrade.
• Followed up all upgrade roadmap steps during the upgrade. Modified the Data dictionary table in the SPDD phase during the upgrade. Modified Repository Objects in the SPAU phase after the upgrade.
• Reviewed all the transports which were ready to move to Quality and Production.
• Worked with the go-Live and support phases in production.
• Led the MDMP Unicode conversion. Conducted a pre-conversion system study, setup SPUMG, and performed tuning for optimal performance.
• Use R3load and R3ldctrl to export and import databases in flat files, and convert back to RDBMS. Prepared strategies for table splitting and created individual packages for huge tables during the export/import phase via a distribution monitor.
• Performed the go-live Unicode conversion in record time of 18 hrs.
• Improved overall system performance by adjusting buffer size and re-configuring profile parameters. Closely monitored the SAP system after the upgrade and performed tuning as needed.
• Conducted meetings to review the plan and keep the consultants and customer on the same page and same level of confidence for the complete activity schedule.
• Finalized the system landscape for implementation. In the preparation phase, checked the OS level, database space, and partitioned the hard drive as per requirement. Used quicksizer to determine software and hardware requirements.
• Downloaded all required software and installed media before implementation.
• Installed the SAP system with SAPinst tool and installed the database software.
• Performed the all post installation steps after installation.
• Applied the latest Support Packages, Kernel Upgrades, and Add-ons.
• Configured Central User Administration (CUA) and Transport Management System (TMS) for the system as per the predefined procedure.
• Performed a high level of support during the go-live phase.
• Designed and implemented training materials for End Users highlighting upgrade enhancements and new functionality.
• Closely watched the performance of a new SAP system and tuned the system.
• Coordinated with SAP to perform an early watch session.
• Performed client administration activities including local client copies, remote client copy, client export and client import.
• Setup and maintained user account, created and maintained SAP security roles and profiles.
• Installed support packages, kernel upgrade and add-Ons update.
• Maintained and monitored background processes and printers.

Confidential . Toronto, ON

System Administration

Responsibilities:

• Installed and configured Windows servers.
• Configured, troubleshot, and maintained DHCP and NSation.
• Handled the system administration part of the local LAN environment.
• Configured and troubleshot TCP/IP protocols.
• Installed, configured, and maintained hardware.
• Executed Windows Server and MS SQL Server administrations tasks.
• Troubleshot hardware and software issues related to IBM servers (Tower Server, Blade Servers, and Rack Servers).
• Assisted IBM clients with the installation, troubleshooting, maintenance, and support of IBM Server hardware and software.
• Troubleshot OS level issues on different platforms (Window Server 2000, AIX UNIX and Lunar).
• Created tickets to dispatch technicians and send replacements for defective parts. Talked customers through the installation of hardware and software as needed.
• Helped field technicians in problem determination and troubleshooting. Provided feedback to the product development and product management team.
• Tested computer systems to determine criticality of component loss.
• Worked as a team lead in assembling computer hardware components.
• Repaired and modified electronic assemblies. Repaired the equipment which was related to assembling the computer parts.
• Designed the layout for the team, worked and trained the employees how to work to maximize production. Carried out various types of assembly operation.
• Used different hand and power tools to create assembly.
• Helped co-workers to solve the assembly related problem.