SUMMARY

• A Skillful professional with over 9 years of experience as SAP CRM ABAP in SAP CRM, WEB UI, BSP, ISA B2B, B2C, CRM Middleware, Web Dynpro and ABAP/4.
• Working Experience on Implementation, Upgrade and Rollout projects.
• Strong SAP business knowledge and maintain good user relationship for solving day to day tickets
• Excellent skills in integrating, testing, document preparation, user training and support. Experience covers manufacturing, pharmaceutical and Oil & Gas Media.
• Internet Sales (ISA), Customer Interaction Center (CIC), CRM Internet Sales (B2B, B2C) and Web Channel
• Expertise in CRM 2007 & 7.0 Web UI enhancements using Component workbench, UI configuration tool, Enhancement sets, Generic Interaction Layer (GENIL) /Business Object Layer (BOL) development and extensions, Navigation bar profile customizing, Dynamic navigation customizing, Business Role customizing, Runtime repository enhancement, Editable Overview pages migration (eOVP) and expertise in new BSP tag library
• Diverse experience on IC web client enhancement & User Interface development, BSP, WebDynpro, ABAP with Workflow.
• Senior developer for applications in SAP NW Webdynpro and Business Server Pages (BSP)
• Performed Business Requirement Collection, Process Analysis, Gap Analysis, Opportunity Management, Activity Management and Workflow Management
• Diverse experience on IC web client enhancement & User Interface development, BSP, WebDynpro, ABAP with Workflow.
• Experienced in BAPIs, BDOCs, ALE/IDOCs, RFCs, EEWB, ABAP Object oriented development, MVC (Model View Controller) architecture and including developing web applications using Business Server Pages (BSPs).
• Experience in teh business process mapping, process design and configuration of E marketing
• Tracked and used Web behavior to target customers, which will help in driving future marketing activities.
• Good knowledge gained in CRM IC web MVC framework mainly in teh BOL and GenIL Layers and enhanced various views/view sets, Business Object Layer (BOL) to meet requirements.
• Experienced in Creating CIC profile, framework, interactive scripts in WinClient and WebClient
• Involved in middleware customization, BDoc modeling, RFC, Replication and Realignment of BDoc and data exchange with R/3
• Good exposure of implementing complaint management, credit management and contact management
• Familiar with ASAP Methodologies and Solution Manager for CRM Interaction Center
• Business Object Builder for defining and analyzing business objects, methods and events.
• Good communication, interpersonal and managerial skills, team player with positive attitude and self - motivated to work independently and in team as well.
• IC Win & Web client development and CRM middleware
• Configuration of master data for different business transaction
• SAP solutions within my SAP CRM and SAP SD modules
• Worked with all functionalities of IC WebClient, integration of CTI with ICI and multi-channel AMC application adaptor, RFC connections and CMS configurations.
• Experience in configuration and set-up of ICWebClient environment. Built Item Category buttons for Sales Orders and functionality to flip teh item category.
• Opportunity Management, Activity Management, Lead Management, Workflow Management, Inbound & Outbound Telesales. WinClient & WebClient
• Enterprise Marketing, Enterprise Sales, Service, Analytics, Campaign Management - Preparation, Planning, Execution, Optimization. Lead Management
• Extensive experience of Campaign Management, Inbound Lead Management, Outbound Lead Management, Opportunity Management, Products, Lead Management, Tele Sales, Order Processing, Business Partners and Activity Management.
• Experience in ASAP, Value and CRM Implementation via Solution Manager. Extensive knowledge of CRM Enterprise, Field applications and E-Commerce. Mapping Clients business process to SAP Business process.
• Experienced in configuration of Business Partner, Product Master, Marketing, Sales, Product catalogue, Customer master and Services.

PROFESSIONAL EXPERIENCE

Confidential

Sr CRM Consultant

Environment: CRM 7.0, ECC 6.0

Responsibilities:

• Enhanced teh BTE events to download teh payment card information from CRM to ECC on teh customer master
• Enhanced teh BTE events to default some required fields on teh customer master during teh customer master replication from CRM to R3
• Analyzed teh pricing procedures to enable pricing procedure download through CRM middleware from ECC to CRM system
• Provided technical and functional design for middleware to accommodate business partner mapping to R3 account group
• Worked on teh issues on sold to party missing on ADR orders
• Enhanced order verification reminder on new accounts.
• Enhanced Email test system for ERMS in CRM
• Developed a report for New segmentation attribute for sponsor
• Worked on teh pricing issues when teh ADRs are overided.
• Worked on teh direct debit card processing isssues.

Confidential, CA

Sr. CRM Consultant

Environment: CRM 7.0(Upgrade from 5.0 to 7.0), ECC 6.0

Responsibilities:

• Enhanced Service Contract and Service Quotation transaction with pop-up window, which is used to display teh required service processes data for T&M Analysis, using BOL Programming.
• Work on BDocs to transfer teh partner function information from teh service order from CRM to ECC.
• Developed a report to display teh Service Contract details between teh given period.
• Developed a report to display teh attributes of IObjects in CRM.
• Added new field to Service Contract using AET.
• Added new fields to Service Order create transaction in both teh header view and item view and worked on teh logic to transfer teh data from teh header view to Item view in CRM.
• Worked on teh technical issues related to Service module.
• Worked on creating a custom assignment block in service contract item page to replicate thecustom tab in GUI
• Added custom assignment blocks on Account OV page to achieve user requirements for service module
• Worked on Automatic determination of service contracts and SLAs in Service Orders.
• Worked on Warranty validation in Service process for Web UI development.

Confidential, Santa Clara, CA

Sr. CRM Techno Functional Consultant

Environment: CRM 7.0, ECC 6.0

Responsibilities:

• Involved in providing and managing partner management, channel marketing, partner order
• Involved in providing and managing partner management, channel marketing, partner order management channel services for CHM.
• Worked on teh CRM UI configuration Tool and Application Enhancement Tool for custom fields,
• Views development and Toolbar Enhancements.
• Involved in teh Configuration of Business roles in CRM Web UI
• Worked on BOL & GenIL programming.
• Worked on Lead Component Interfaces & Components Usages.
• Developed a program that creates load files, BOM Structure file, and user review file for teh existing BOM load program.
• Enhanced ICCMP BP CP Component to make VIP field as Value help.
• Worked on trouble shooting teh BDocs for teh payer replication issues.
• Enhanced Interaction Center Component to disable OCA buttons in Roles and Responsibilities Assignment Block for specified Business Roles.
• Enhanced BP ROLES and BP DATA components to disable teh edit functionality in some Assignment Blocks.
• Worked on creating custom components, pop ups and navigation links.
• Worked on BOL/GenIL programming to create teh entities using Root Objects & Access Objects
• Added new Date fields in teh Header level of Sales order in ICWeb, which are binded to teh backed fields.
• Developed a report to display teh attributes of IObjects in CRM.
• Added new field to Service Contract using AET.
• Added new fields to Service Order create transaction in both teh header view and item view and worked on teh logic to transfer teh data from teh header view to Item view in CRM.
• Enhanced account search screen with account type attribute and implemented teh code for dis attribute.
• Enhanced teh account screen with new buttons for creating ship-to from teh corresponding sold-to.
• Material master extension for different views, using BSP application and teh same was Integrated in Enterprise Portal
• Modified Standard IC Web Framework by replacing Controller, Views and by creating custom BOLs for Identify Account.
• Development in Business Partners functionality. Enhanced additional fields in Opportunity and Business Partners using EEWB (Easy Enhancement Workbench).
• Worked on ALERT Modeler and SAP CRM Scripting and modified teh Frame work layout in order to refresh and to display teh note pad to teh agent.
• Specified, enabled Text usage from Customer, Sales, Delivery, Billing Documents.
• Developed RFC to display all teh sold-to for logged in customer in Market Associate Portal application.
• Developed RFC with an ability to create and maintain Portal IDs for a customer organization as well as create and maintain teh associated SAP customer contact records in CRM.

Confidential, Boston, MA

Sr. SAP CRM ABAP Consultant

Environment: CRM 7.0, ECC 6.0

Responsibilities:

• Involved in developing Technical design documents including business process flows, mapping documents and design specifications
• Got Hands on experience on CRM Middleware
• Developed an outbound interface program to transfer G/L transaction totals from ECC to BPC, Where teh inter company eliminations and legal consolidations are performed.
• Involved in product configuration (pc) from Variant configuration (VC) into CRM through IPC tool.
• Implemented complex solutions in teh framework, involving teh UI framework and teh Business Object Layer
• Developed Different BADIs to enhance teh functionality
• Involved in configuration of customer interaction center(CIC)
• Involved in configuration and customization of Agent Inbox, Interaction Record, CIC Web client
• Intensively worked on IC WebClient, created IC WebClient profiles worked on WebClient functionalities, created BSP Application by working on creating packages, Views, Controllers, adding and removing of fields and replacement views, integration of customized views with teh standard views.
• Customized IC Web UI, Using HTMLB tags (BSP Extension) like Drop down, list BOX, Radio button, Table view etc.
• Extensive working experience on UI Configuration Tool of CRM 2007
• Developed initial load program to load Business Transactions Activities and Sales Contracts into CRM from Legacy System
• Involved in CRM MW configuration and MW User-Exits to replicate Customers (CUSTOMER MAIN), Products (MATERIAL) and Sales orders between CRM and ECC
• Developed a batch program (RFC) to replicate data from R/3 into CRM custom tables
• Developed Outbound IDoc interface using Macros and Logical database, which sends Employee absence data to teh staging server. For dis created custom segments and custom IDoc type.
• Worked with End users to obtain teh requirements & coordinated testing.
• Develop custom BSP report to display price requests using MVC concept. Drill-down and excel download functionalities are built in teh BSP.
• Worked with all functionalities of IC WebClient, integration of CTI with ICI and multi-channel AMC application adaptor, RFC connections and CMS configurations.
• Developed business case for high volume email execution and marketing solutions integration with SAP CRM 7.0 Marketing & Campaign Management. Communicated benefits, risks and constraints to business (Senior Directors and Vice Presidents and IT stakeholders for integration vendor evaluation and selection.
• Conducted detailed deep-dive sessions to review replacement of existing Lyris system with Exact Target’s email solution.
• Documented Process Definition Documents for various scenarios providing system mapping and integration to teh overall SAP CRM Architecture involving end-to-end business/system mapping for Interaction Center, Marketing and Campaign Management, ECC and BI integration.
• Configured Marketing Attributes External List Management (ELM) for server and client pc uploads by setting up mapping formats and .csv file format contents for upload of data.
• Provided guidance for system build and configured Marketing & Campaign Management tool for segmentation, high volume email execution, integration with home grown enterprise data warehouse and integration with Interaction Center, Master Data, and BI.
• Developed Lead Email Notification for manual and ELM

Confidential, Wilmington, DE

CRM ABAP Consultant

Environment: R/3 4.7, CRM 5.0 Implementation and support

Responsibilities:

• Designed teh procedure for developing new ABAP objects / customizing existing objects.
• Detailed analysis of requirements and solution formulation. Interacting with users in resolving queries and open ends. Technical design of teh solution.
• Designing test cases for quality testing. Perform quality testing.
• Worked in My SAP CRM PCUI (People-centric User interface) to customize as per clients requirements.
• Developed a custom BSP component for search & result for displaying service organization structure employees under a given ship to party’s location based on positions. dis development is to gather teh information for employees of given positions based on teh Postal Code or direct assignment maintained on teh Ship-to-Party Partner function within Service Request.
• Enhancements to teh CRM quotation web user interface, (Component BT115H SLSO, BT115IT SLSO, BT131I SLS) these include:
• New view for teh Quotation component for Validation, having fields from BTCUSTOMERH.
• Configured B2C Web-shop assistance scenarios for IC Agent and Customer to work on Web-Shop related errors & resolutions.
• Developed RFC to display teh sold to customers for internal customers, who are assigned to territory.
• Worked on defaulting Roles for new members.
• Enhanced GS TEXT Component to pick up teh customizing text management for Notes Assignment Block for new members.
• Enhanced BP Component with Barcode button for printing teh bar code with relevant customer details when teh Barcode is clicked.
• Added two new fields to BP Component and included teh logic to disable or enable teh Member role based on teh member type.
• Developed RFC to display all teh promotional data for teh selected sold to customers against all teh sold to customers for marketing associate.
• Enhancements to create multiple tasks (one task for each ship-to) for a quotation if it contains one or more ship-to partners. Teh enhancement will be called by an action functionality that processes teh BADI EXEC METHODCALL PPF.
• Enhancement logic for contract start date rule. Added a custom function module to teh Date Rules and assigned to teh Date Profile.
• Enhanced BSP component ICCMP IOBJECT, to add custom fields: location and product group in search and result view.
• Worked on creating value help for Market Attribute in Opportunity.
• Worked on Sales Area Call Center IC to disable all teh Edit functionalities for ECC Accounts and allow changing for CRM Accounts.
• Worked on Accounts to restrict only teh Account’s Distribution Channel to be displayed on teh pop up when teh new Lead or Opportunity is created from teh Account.
• Setup and configured middleware for customer master, material, equipment and IBASE for data exchange between CRM and ECC.
• Developed an enhancement to default plant and company code in Consumers replicated from CRM to ECC.
• Enhanced middleware using BADI CRM EQUI LOAD to assign serial number field into identification field of IBASE component.
• Enhanced middleware to replicate ECC Equipment status to IBASE in CRM.

Confidential, Los Angeles, CA

SAP ABAP Consultant

Environment: CRM 5.0, ECC 4.6c and BW

Responsibilities:

• Implemented RFC to fetch all teh matching records of teh BP for teh given window key.
• Implemented BADI to filter all teh Direct and Indirect BP for teh Quarterly Batch program.
• Implemented BADI to populate teh fields Name1, Org account Number, category and address usage type into IDOC segment.
• Implemented BADI to generate teh IDOC's based on teh create and change user of teh BP.
• Experience in configuration and set-up of ICWebClient environment. Built Item Category buttons for Sales Orders and functionality to flip teh item category.
• Good experience in all functionalities of IC Web Client including BSPs, development of custom Views, custom fields and buttons attaching functionality to it.
• Implemented EQUI LOAD BADI, while replicating Individual Objects from ECC to CRM, to assign teh Individual Objects to teh correct Ibases based on teh Sold to Party partner function.
• Worked on Complaints and Warrantee discounts in Web IC. Teh scenario required building Custom table and using BADI.
• Report generation to sync up organization and agent data in CRM. It also used to pull all BP ID’s and organization Numbers from CRM.
• Developed a program to release teh IDOC's based on teh message type and count.
• Implemented a BADI to explode teh Target Group and capture BP details in a custom table when an Address List is created in External List Management (ELM). Extended teh standard ELM address list fields to capture customer specific fields.
• Development in Business Partners functionality. Enhanced additional fields in Opportunity and Business Partners using EEWB (Easy Enhancement Workbench).
• Modified BAPI SALESORDER CREATEFROMDAT structure BAPIPARTNR to include partner function details.
• Experience gained in IS Utilities functionalities in SAP CRM IC WebClient environment.
• CRM WebIC Front Office for IS-Utilities is used for processing move-in/out, budget billing, Payment Plan creation, Billing correction and Product Proposal.
• Exposer to Replication of Business Objects and Connection Objects between ISU-ERP and CRM
• Worked on user experience in creation of Business Partner, Contract, Contract Account (business agreement on CRM), Contacts and Install Base (connection object).
• Good knowledge and understanding of Connection Objects in ISU to specify while creating Customer Account, Billing Account, Service Account and others.
• Well versed with teh Object names and terminologies between SAP CRM and ISU for mapping purpose.

Confidential

SAP ABAP Consultant

Environment: SAP R/3 4.7, ABAP, SD, MM, SM, HR, PS, CRM and FICO.

Responsibilities:

• Interacting with functional team to resolve teh issues in teh given objects.
• As a team member to give technical support by developing SAP R/3 objects as per teh functional specification.
• Identifying, highlighting and addressing teh issues related to Enhancement developments.
• Responsible for peer reviews and code reviews.
• Involved in data migration for master data in SD module using LSMW, BDC programs and BAPI.
• Developed SAP scripts for multi languages.
• Developed RFC function modules.
• Created SMART FORMS according to client requirement.
• Created a new SMARTFORM, which will be used to print Packing List after teh completion of teh transaction VT02N (Goods Issue/Close shipment).
• Developed a SMARTFORM that will be used to print Delivery Note after teh completion of teh transaction VL10D and VL02N.
• Prepared an APO SNP Technical Specification to generate teh resource over/under utilization report.
• Modified teh print program and SAP script form that prints teh Inspection plans for approval, to include teh images of materials, vendor details and operation details.