SUMMARY

• Over 9 years of IT Industry Experience, including over 7 yearsSAP Basis/NetWeaverAdministration/Solution Manager,SME, Extensive exposure in SAP Implementation and support on multiple production servers.
• Extensive co - ordination experience with Functional and Technical SAP development teams with excellent communication,teamworkand interpersonal skills.
• Involved in full life cycle implementation of SAP System Landscapes that include Upgrade, Migrations, Installations, Client Administration, Transports, Appling Support packages, Performance tuning of SAPERPECC6.0,CRM 7.0,SRM 5.0, SCM 7.0, PI/XI, SRM 7.0, APO, BW 7.0, EP 7.0, GTS and Solution Manager 7.0and Net Weaver systems on various platforms likeUNIX(AIX, Sun Solaris, RHEL) and NT (Win 2000/2003) Operating systems with Oracle 9i/10g and MS SQL Server 2000/2005 RDBMS.
• Involved in planning and implementing Upgrade from versionSAP R/3 4.7 EE to version ECC 6.0.
• Experienced in installing EHP4 on ECC 6.0, EHP1 on BW7.0, SolutionManager 7.1and EP 7.0.
• Extensively performed java administration using Java (J2EE) Administration Tools - Visual Administrator and Config tool.
• Disaster Recovery solutions implemented for Oracle database. Setting up of Disaster Recovery Server at Back-up site and checking the Log shipping between the PRD server and DR server.
• Performed various Database Administration activities - Scheduling Backups, Increasing the DB data/ Table spaces and log files accordingly, Disaster Recovery, Restore Strategy, Consistency Check, System copy and Refresh activities with Oracle(BR*Tools) .
• Systemcopy of Homogenous systems(R3load and JLoad).
• Experience in configuring and maintaining the transport management system (TMS) and enhanced CTS (CTS+).
• Experience inSolution ManagerInstallation, change management, Solution Manager Configuration and integration with landscape satellite systems, assigning the server, database, product systems and logical components.
• Automated daily administrative activities like batch jobs, database monitoring, checking database growth and monitoring table spaces and configured the alert notifications usingSAPSolution Manager.
• Applying ABAP/JAVA Support packages, Add-on's, OSS Notes and performing Kernel upgrades onthe SAP systems.
• Configured CTS+, Transport Management System (TMS) - Complete Setup of Correction & Transport System (CTS) using STMS and Import of Transports at the R/3 and OS level.
• Configuration of NWDI for deployment of components in the system landscape in a standardized manner.
• Experience in Solution Manager for configuration of Change Request ManagementCHARM, CCMS and Solution manager diagnostics SMD.
• Worked with Projects, Task lists, Logical components, SMSY, RFC connections and work flow.
• In corporate new projects and landscapes, and engage in Change Management process definition and operations.
• Solveissues with TMS (Transport Management System), background jobs, kernel patch upgrade.
• Setup Work Centers,Solution Manager Administration,Solution Manager Configuration,Incident Management,Technical Monitoring, Technical Administration, System Monitoring, Test Management, Root Cause Analysis and Job Management.
• Integrated HPQC to Solution Manager.
• Design and develop solutions for operational metrics gathering and reporting.
• Experience in configuration of Single Sign-on (SSO) and Secure Network Communications (SNC).
• Performance Tuning (SAP and Database Memory Management), Logon Load balancing and Workload analysis.
• Monitoring the SAP system, perform adjustments, tune and improve performance for the SAP, Database and UNIX.
• Follow processes for the proper management of SAP including Incident, Change and Problem Management.
• Provide 24 hour on call support coverage as needed, Recognized as a strong team player.
• Good documentation policies like record every change in the Landscape.
• Excellent communication skills with ability to translate business requirements to technical tasks.
• Experience in Installation, Creation and Maintenance ofSQLDatabase. ProvidedApplication support, Configuration and User Support. Experience in Backup &Recovery, removing fragmentation by exporting, dropping, importing tables and indexes, Performance Monitoring, Tuning, and Data Migration.
• Experience in Fine Tuning of the SQL statements and Database Performance related issues.
• Experience in Creation ofRoles, Users, Table spaces, Database triggers, Procedures and Functions for the application development team and end users.Experience in Export, Import and SQL Loader (data conversion) and Toad.

TECHNICAL SKILLS

SAP Applications: SAP R/3(4.0 to ECC 6.0 EHP4), BW 3.0 to BI7 EHP1, APO 4.0, SRM 5.0 to 7.0, CRM 7.0, SCM 4.0, EP6.0 SP2 to EP 7 .0 EHP1, XI 3.0 to PI 7.1.1,TREX 6.1 to 7.0,Solution Manager 3.1 to 7.1.Database Oracle 10.X/9.X/ 8.X/7.X and SQL Server, DB2 UDB, Max DB

Operating Systems: AIX, Solaris, HP, Linux and Windows 2000/NT/XP.

PROFESSIONAL EXPERIENCE

Confidential, Richmond, VA

SAP Basis Administrator/Solution Manager Consultant

Environment: -Solution Manager 7.1 (SP11)

Responsibilities:

• Worked with Projects, Task lists, Logical components, SMSY, RFC connections and work flow.
• In corporate new projects and landscapes, and engage in Change Management process definition and operations.
• Solve issues with TMS (Transport Management System), background jobs, kernel patch upgrade.
• Design and develop solutions for operational metrics gathering and reporting.
• Performed System Landscape Management (SMSY) to monitor landscapecomponents such as systems, products, logical components, project assignment, and solution assignment.
• Setup Work Centers,Solution Manager Administration,,Solution Manager Configuration,Incident Management,Technical Monitoring, Technical Administration, System Monitoring, Test Management, Root Cause Analysis and Job Management.
• Implemented ChaRM, established workflow with Email notifications and alerts, set up charm with dual clients,
• Established retrofit functionality.

SAP Basis Administrator/Solution Manager Consultant

Environment: -Solution Manager 7.1

Responsibilities:

• Involved in the upgrade of all SAP systems to the latest SAP releases, based on SAPNetWeaver7.0 and ECC6.
• Performed project management, assisted in designing and Planning Projects, Built analytical dashboards and reports to support on-going business decisions. Automated and manually generated reports by extracting and compiling large data sets into a logical and easy to understand format
• Setup Service Desk including action profiles, subject profiles, category modification, and workflow / organizational model build out for workflow integration.
• Designed Business process integration between ARIS Process model and Sap solution manager
• Set up CHaRM including technical configuration of all necessarySolmanand Remote System components.
• Performed System Landscape Management (SMSY) to monitor landscape components such as systems, products, logical components, project assignment, and solution assignment.
• Assisted in Business Partner Management (DSWP/BP) including general setup, mass setup, and iBase component assignment for Service Desk issues.
• Performed Maintenance Optimizer Setup/Operation,Project Administration including creation project and changing types within Solution Manager (Template, Implementation, Maintenance, and Upgrade), as well as the administration of them (templates, document types, standards, team member).

Confidential, NYC, NY

SAP Basis Administrator

Environment: -SAP NetWeaver 7.3, SAP ECC6 (EHP1/EHP3/EHP4), SCM 2007, BI NetWeaver 2007, Solution Manager 4.0 EHP1,SAP Business Connector 4.8, SAP Content Server 640 on Apache 2.0.3/AIX, TREX 7.0,Oracle 10G, MaxDB 7.6, LiveCache on MaxDB 7.7,AIX 4.3.3, W2K3

Responsibilities:

• Involved in the upgrade of all SAP systems to the latest SAP releases, based on SAP NetWeaver 7.0 and ECC6.
• In addition to technically performing the SAP upgrades, migrations and system builds needed, designed the technical integration methodology to be used during the SAP upgrade life-cycle (parallelizing old and new components where possible and ensuring systems cross-communicate only at the correct levels) and built and integrated the cutover and maintenance landscapes used. Also leveraged the new processes and technologies available in the newer SAP releases to suggest and perform product simplification and server consolidation, reducing costs by eliminating licensable third-party products and unnecessary hardware where possible.
• Performed the full range of upgrade activities during this project - Oracle upgrade/patching, SAP upgrade/patching, SAP add-on installation, SAP enhancement pack installation, SAP support package stack application (SPAM/SAINT/JSPM/SDM) as well as configuration of J2EE components (ADS etc.) and J2EE stack integration. Additionally I built and integrated a number of third-party products.
• Left project during the testing phase after successfully delivering Sandbox, Development, Test, Maintenance and Cutover landscapes ahead of schedule andwith no technical issues. Remainder of project to be delivered by outsourced supplier.
• Primary responsibility is to dig through an old SAP system to identify issues and document/report them.
• Provided technical support for existing SAP systems and bolt-on applications including: patching (SAP Transport management, SPAU/SAINT, SAP kernel, SQL Server, Windows Server SAP system and bolt-on application trouble shooting and researching, performance analysis, tracing and debugging where applicable.
• Perform incident management and analysis for the SAP Systems and bolt-on applications, investigations of problems by using standard and custom problem management tools and processes.
• Project management for IT-discretionary projects (including server builds, and application of Security patches)
• Communicated technical problems in a non-technical manner and Work independently within established guidelines and procedures and Extended coverage support outside of normal work hours.
• Responsible for ensuring each reported problems are resolved in a timely manner, tracked according to standards, and escalated problems are resolved as appropriate.
• Solving high complexity issues, and communicating problem resolution and additional information to management, executive leadership, customer groups, project teams and other IT support groups.
• In addition to technically performing the SAP upgrades, migrations and system builds needed, designed the technical integration methodology to be used during the SAP upgrade life-cycle (parallelizing old and new components where possible and ensuring systems cross-communicate only at the correct levels) and built and integrated the cutover and maintenance landscapes used. Also leveraged the new processes and technologies available in the newer SAP releases to suggest and perform product simplification and server consolidation, reducing costs by eliminating licensable third-party products and unnecessary hardware where possible.
• Performed the full range of upgrade activities during this project - Oracle upgrade/patching, SAP upgrade/patching, SAP add-on installation, SAP enhancement pack installation, SAP support package stack application (SPAM/SAINT/JSPM/SDM) as well as configuration of J2EE components (ADS etc.) and J2EE stack integration. Additionally I built and integrated a number of third-party products.
• Left project during the testing phase after successfully delivering Sandbox, Development, Test, Maintenance and Cutover landscapes ahead of schedule and with no technical issues. Remainder of project to be delivered by outsourced supplier.
• Primary responsibility is to dig through an old SAP system to identify issues and document/report them.
• Provided technical support for existing SAP systems and bolt-on applications including: patching (SAP Transport management, SPAU/SAINT, SAP kernel, SQL Server, Windows Server SAP system and bolt-on application trouble shooting and researching, performance analysis, tracing and debugging where applicable.
• Perform incident management and analysis for the SAP Systems and bolt-on applications, investigations of problems by using standard and custom problem management tools and processes.
• Project management for IT-discretionary projects (including server builds, and application of Security patches)
• Communicated technical problems in a non-technical manner and Work independently within established guidelines and procedures and Extended coverage support outside of normal work hours.
• Responsible for ensuring each reported problems are resolved in a timely manner, tracked according to standards, and escalated problems are resolved as appropriate.
• Solving high complexity issues, and communicating problem resolution and additional information to management, executive leadership, customer groups, project teams and other IT support groups.

Confidential, Roseland, New Jersey

SAP BASIS Administrator

Environment: Red-Hat Linux, Windows Server, ECC 6.0, SRM, DB2, SQL Server, Oracle 9i/10g, BW/BI 7.0, Solution Manager 7.0 and Enterprise Portal 7.0

Responsibilities:

• Appliedsupport packagesforABAPandJAVA Stackand update the database and system statistics for better performance.
• Involved in the Installation ofSCM 7.0.
• Performed the set up ofSCM/APO live cache,SCM/APO Optimizer.
• Configuration ofearly watchsession activities and re-organizeonline/offlineandredo log backupsfor production and non-production.
• Responsible for the database administration likebackup, restore and recoveryalso collect and analyze all system monitoring data for recommendations andproblem analysis.
• Responsible for schedulingclient copies, scheduled outages of SAP servers, user management (Roles and Profiles) and Logon groups.
• Responsible for performing system copy andsystem refreshand Upgrades.
• Defined and tested recovery scenarios, planned and executeddatabase exports/importsand database copies to create new instances.
• Performed the post installation activities in DEV, QAS and PRD Systems in the System Landscape.
• Configured SAP applications forRFC communicationsusing sm59 and while integrating the managed systems inSolution Manager within the SMSY transaction.
• Responsible for thebackground jobmanagement, operation modes,SAP profile management, buffer management and transport management in SAP landscape and other areas in SAP basis administration.
• Monitoring the user ticket queue for production issues related to SAPsecurityanduserauthorization problemsusingSU53and system trace (ST01).
• Assign authorization groups to users.
• Analyze the user problems by using SU53, SUIM.
• Creating roles and assign roles to theusers
• Experience inSPOOL administration such as printer configuration,solving printer errors, cleaning the old spool requests by running appropriate reports (RSPO1041, 1043).
• Set up the transport management system (TMS) and assist in troubleshooting anytechnical issues with transports andCCMSmonitoring for preventive check / maintenance of the production development and mirror system.
• Responsible forperformance tuningsuch asworkload monitor, performingworkload analysisandapplication monitor anduser profiles, load per SAP application module and SAP buffers.
• Applied support packages/add-ons/OSS notes at application level and kernel upgrades on quarterly basis and keep the SAP system updated.
• Automated daily administrative activities include batchjobs, database monitoring, checking database growth and monitoring table spaces with alert notifications usingSolution Manager.
• Involved inbackground jobmaintenance, finding the reasons of failure and finding the appropriate solution to solve them.
• Experience inclient administration like creating client, client copies (Local, Remote, Export/Import).
• Responsible for managing database instance, backing up and restoring database and system statistics for better performance.

Confidential

SQL DBA

Environment: Windows 2003/2000, MS-SQL Server 2005/2000, SSIS, SSRS, Clustering, DTS, .NET Framework, ASP .NET, Erwin Tool, OLTP, DW Visual Studio .NET, HTML, XML, Testing, ETL, IIS 6.0, Integration Services

Responsibilities:

• Install and configured new SQL servers as per the specifications given
• Supported on an average of 100 Database Servers to protect critical data.
• Migrate all databases to the new servers along with DTS packages, Jobs and Maintenance plans also trouble shoot and resolve post migration issues
• Develop action plan and backup (Disaster Recovery) plans for server migration
• Data modeling and database design
• Set up Backup & Recovery strategies and configuring replication as per Client's requirements
• Rebuilt the indexes at regular intervals for better performance
• Successfully implement Database Mirroring in SQL Server 2005
• Migrated SQL Server 2000 databasesinto SQL Server 2005.
• Create Database Backup Plans for Full, Differential and Transactional Database
• Monitored and maintained Server uptime to ensure the least possible unavailability of the databases to avoid downtime to the clients
• Monitored and modified Performance using execution plans and Index tuning.
• Monitoring SQL server performance using profiler to find performance and dead locks.
• Involved in trouble shooting and fine-tuning of databases for its performance and concurrency
• Fixed SQL related issues in client Servers.
• Install Active/Active, Active/Passive 2-node, 3-node, 4-node Clusters & Setting up Replication
• Configure Database Mail for SQL Servers for the Positive Mail Notification
• Develop, deploy and monitor SSIS Packages including upgrading DTSto SSIS
• Configure and monitor SQL jobs and long running queries
• Manage devices and databases, administered security, scheduled tasks, monitored server and database performance
• Successfully maintain peak performance of all primary databases by providing advanced tuning methods, customized scripts