SAP/HR OM PA Analyst Resume Profile Raleigh, NC - Hire IT People

Objective:

Highly qualified HR professional seeking a challenging leadership position that requires an effective communicator, creative problem solving, high skill set in SAP, and experience in policy making, training, identifying selecting, recruiting and managing personnel.

Professional Experience:

Confidential

SAP/HR OM PA Analyst

SAP/BEACON Tier III master data expert responsible for troubleshooting and analyzing specialized and complex human resource transactions related questions for a large agency. Strong work ethics with attention to detail and exercise sound judgment in gathering and evaluating all issues.
Professional level of understanding of personnel administration, organizational management, query manager, workflow/PCR, payroll, benefits and time/leave issues.
Consulting, mentoring and training all agency HR field representatives on all matters related to HR transactions processing within the BEACON system.
Develop procedures and job aids for reviewing and resolving complex human resource issues and errors associated with a HR Master Data.
Contribute in continuous testing and implementing changes to improve the OM and PA SAP/BEACON system.
Experienced with salary administration, FLSA status, classification compensation, career banding, recruitment BI reporting, and ESS/MSS issues.
Capability to analyze OSHR policies and procedures with carefulness for a wide range of actions new hires orientation, transfers, retirement, LOA's, promotion, reallocations, salary adjustments, appointment changes, bi-weekly monthly payroll and dual employment.

Confidential

Human Resource Associate/Customer Service Supervisor

Recruited and hired the most qualified applicants to meet the needs of the front end and the company. Assisted in new hire orientation and on-going employee training. Prepared 90 day and yearly employee reviews. Supervised eight or more employees per shift and scheduled cashiers and ensure compliance with payroll budgets.
Continuous training, mentoring and manage all cashiers in all front-end policies and procedures, including new cashiers and cross training of other associates, one-on-one or in a group.
Resolved customer escalations that affect the service, efficiency, and productivity of the front end to each member receive outstanding customer service.

Confidential

HR Administrator/Benefits Specialist

Skilled in classification actions, recruitment and selection compensation as well as salary administration, merit based hiring, salary equity, in-range adjustment, reallocations, special minimum rates SMR , legislative increase, employee relations, career banding, payroll, law enforcement benefit LEO , screening applications, posting positions in the automated recruitment management system ARMS . Department coordinator for all employee life event and benefits.

HR Benefits Specialist

Main HR point of contact for new hire orientation, mentoring, agency wellness benefits, LOA's, transfer and promotion packages as well as retirement and separation exit interviews. Personnel action forms, employment records, service awards, spreadsheet tracking, timekeeping and processing the twice a year audit for DSB.

HR Benefits Contact Center Supervisor/ Representative

Main point of contact for group insurance and defined benefits and daily supervision, planning, directing, mentoring and coordination of work schedules for a high volume call center.
Counseled on new hire enrollment, medical, dental, medicare and retirement. Educated on all benefit/payroll related deductions. New hire training as well as refresher and cross training of employees in my department.
Effective problem solving and timely closure of all escalated issues and employee conflicts on my team. Phone testing and evaluation of new employees, monitor daily phone calls and provided feedback to the call center associates, in a group setting or one-on-one.
Monitor productivity to ensure every call meets or exceeded service and quality standards. Implemented policies and procedures for the call center. Active involvement in personnel and technical administration and development of policies for day to day operations of the call center.
Vendor liaison between employees, vendors and medical carriers. Implementation of new companies to the call center. Well-informed on COBRA, FMLA, FSA, HIPAA, and LOA policies and procedures.

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Sap/hr Om Pa Analyst Resume Profile

Raleigh, NC

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