SUMMARY

• Over 8 years of experience as SAP Techno Functional consultant.
• Working experience at Quadrantfour (Q4) as a Consultant.
• Exposure to multiple modules, chiefly CRM, MM, PP, SD, PS, SRM,HR,BI,BO.
• Extensively worked on CRM Web UI, Web Dynpro (ABAP), BSP & OOPs concepts, Reports, ALV, Dialog Programming, Functions,, BAPI’s, BADI, User Exits, Business Transaction Events, Web services, BDC, Transactions, Idoc,.
• Proficient in ABAP Tools like SCAT, Smart Forms, Adobe Forms.
• Provide CRM Technical design solutions for customers, including full life - cycle implementation.
• Configure and implement CRM/ECC functional modules.
• Collaborate with technical, production, and design teams to create Web solutions.
• Define technical designs for client requirement.
• Identify and administer CRM best business practices per business standards for functional processes.
• Extensively worked on Ibase configuration, FSM/Confirmation, Qualification, Interaction Center, Activity config., Variant configuration.
• Data Conversion (Data migration from Legacy to SAP) Consultant.
• Extensively worked on Equipment flow from ECC, BOM management, sales management, and Material and inventory management design.
• Exposure to BW 3.5 & BI 7.0.
• Worked in a large project with multiple responsibilities.
• Qualified Computer Engineer from reputed University.

TECHNICAL SKILLS

ERP Package: SAP R/3 Release 4.7E.

Web Technologies: HTML

Languages: ABAP/4, C.

Oop’s: ABAP/4, C++, JAVA.

RDBMS: ORACLE 8i.

Data Warehouse: SAP BW 3.5, BI 7.0.

SAP Version: 4.7 & ECC 6.0

PROFESSIONAL EXPERIENCE

Confidential

SAP Techno Functional Consultant

Responsibilities:

• Worked on Full Lifecycle of CRM Implementation. Involved in Managing the project through Design, Build and Test Cycles for the CRM Service Scenarios, Field service Management, Credits, Debits and returns.
• Working in Interaction center related Config and Issues.
• Have worked on documenting business requirements, processes and functional specification documents as per SAP Best Practices.
• Have been working with SAP for addressing the performance related issues for the
• SAP CRM implementation release for the client.
• Worked on various critical production support Issues for the client.
• Enhanced Billing Plan to change scheduling date
• Enhanced Contract line item’s object list to include Identification (Mainframe) field from Ibase-Component using BOL programming.
• Created settype in web UI to display equipment installation date and start/end date in the Iobject.
• Created several fields using AET tool

Confidential

SAP Techno Functional Consultant

Responsibilities:

• Worked on Full Lifecycle of CRM Implementation. Involved in Managing the project through Design, Build and Test Cycles for the CRM Service Scenarios, Field service Management, Credits, Debits and returns.
• Have worked on documenting business requirements, processes and functional specification documents as per SAP Best Practices.
• Have been working with SAP for addressing the performance related issues for the
• SAP CRM global rollout release for the client.
• Worked on various critical production support Issues for the client.
• Worked in Master Data (Products, Material Master, Customer Master, Bill of Material, Classifications, Ibase), Service/Warranty Contract, Service Confirmations, Warranty Claims, Activity Management, business partners, Inventory.
• Enhanced Contract line item’s object list to include Identification (Mainframe) field from Ibase-Component using BOL programming.
• Created settype in web UI to display equipment installation date and start/end date in the Iobject.
• Created several fields using AET tool
• Configured Action to assign the iobject to customer ibase, when confirmation is confirmed
• Implemented BADI to create initial entitlement, when equipment is shipped to customer.
• Filter the data replication based on sales org and sales order type can’t process through CRM Bdoc filters, so implemented the business transaction event(Process interface CRM 200) to validate the equipment/iobject before sending the data in to SAP CRM.
• Implemented BADI ORDER SAVE to update the warranty claim description and validate external reference number’s length in the header should not exceed the value 10.
• SAP CRM creates new Ibase for each iobject (replicated from SAP ECC), Custom requirement to create one ibase per customer. Implemented standard BADI to restrict the multiple Ibase per customer and attach the iobject to existing ibase, if exists and assign warranty start and end date in the Iobject.
• Implemented BADI to update ship to address in the Ibase - Component, when customer address is modified at the sales order level in ECC.
• Configured and developed several tasks to inform business user, when there is a data or process issue
• Created conversion programs to load Ibase, Component, iobject, Contracts from legacy system.
• Created Interface programs to replicate contracts and iobjects from legacy system in daily bases with mail and error handling process.
• Developed conversion program to load counters legacy data in to SAP iobject
• Created mapping documents for legacy data in to SAP
• Implemented SAP custom program as per SAP note to resolve the inconsistence in the ibase’s date issue (two valid ibase records will exist, due to update failure).
• Developed RFC modules to pull data from ECC and CRM (to and from) like sales order data
• Configured several text management
• Coordinating with SAP to resolve the issue using marketplace tool.
• BOL programming for UI validations.
• Involved in Ibase, Iobjects, products, Service contract/Confirmations/Warranty claims.
• Configured Text Management for different requirement.
• Developed web screen and functionality for FSM in ECC using Web dyn pro.
• Developed BSP application toProvideCustomerA/R
• AndCreditdatatoSalesRepresentatives.
• Developed BSP application for PerformanceManagementSummaryReport
• Designed and developed the legacy data conversion (Ibase, contract data, Counters, Material Master, classifications).
• Developed Multiple ALV reports in ECC.
• Exposure to CRM Middleware tool.
• Created Info Cube, ODS, Info Source and Data Source according to functional requirements
• Created transformation for Info Providers
• Worked on Data Warehousing workbench. Customized Info Objects, Info Sources and Info Cubes
• Activating the Business Content according to the functional requirements
• Replicated and maintained data source from source system into SAP-BI
• Monitored data loads with full update and delta mechanisms for both master and transaction data
• Performance tuning using Aggregates and Compression.
• Created and maintained Process chain.
• Created and maintained queries in BEx analyzer.
• BO tools like IDT, Dashboard, webI, BO Explorer