SUMMARY

• Over 16 years of ERP application experience in diversified businesses including Aerospace and defense, pharmaceutical/life sciences, chemical and private/ public sector
• Extensive experience working with challenging client situations such as heavily customized systems, no formalized system standards, multiple vendors/customers, and onsite - offshore delivery
• Leading and managing delivery/budget of 70-150 SAP projects/enhancements/tickets involving team size of 90+ at a given time with budget up to $30M+
• Connecting and getting right parties involved at the right time to satisfy client needs
• Proposes potential business arrangements by contacting business owners, service owners, managers and executives; discovering and exploring opportunities
• Screening potential business contracts by analyzing market strategies, contractual requirements, prospective, and financials; evaluating options; resolving internal TCS priorities-while keeping client needs and urgencies as the highest priority; recommending investments where and when needed
• Developing/negotiating strategies and situations by studying combination of new endeavor with TCS strategies and operations; examining risks and potentials; all while valuing client needs and goals
• Ability to ensure solutions are competitive, compelling and differentiated for the market vertical
• Ability to work closely with assigned Client Executives, understand client expectations and tailor solutions based on client feedback
• Successful sales experience from differentiated value proposition development
• Proven ability to negotiate and close
• Hands-on successful experience with transitions from pre-sale to delivery in an AMS environment
• Driving scientific and operational excellence and enabling efficient information analysis
• Using life science research and professional experience to develop innovative thought leadership and points of view and to contribute relevant industry insights to project teams and clients
• Work on client needs by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations/SLA’s
• Streamlining client/stakeholder on latest industry trends by staying up to date on technology knowledge-participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Leveraging from different teams with in client organization and TCS
• Presenting leadership team with possible issues/risks/solutions and best approach
• Ensure continuous delivery of technical services through oversight of service level agreements with end users and monitoring of systems, programs, and performance

TECHNICAL SKILLS:

Project Management: Clarity, Open Workbench, MS Project, HPQC, SAP Solution Manger and ChaRM, Agile - Scrum, Waterfall, and ITILS

Databases: SQL Server 2005, ORACLE, MS Access, BW

Tools: BusinessObjects, SAP BW, Crystal Reports, Brio, Toad, ReportSmith, ADP HRizon, PeopleSoft, Lawson, VANTIVE, Sharepoint, Maximo MS Office and MS Visio.

Languages: SQRW, SQL, SQL Plus

Operating Systems: Windows XP/2000/NT/98/95/3.1

PROFESSIONAL EXPERIENCE

Confidential, Edison, NJ

SAP Service Delivery Manager

Responsibilities:

• Leading four very unique work steams for a ITAR compliant client
• Managing team of four senior members
• Budgeting, forecasting, planning and roll out of each of the work stream
• Managing meeting with key stakeholder of program about status and risks
• Leading multiple medium to large-scale IT programs/projects involving SAP reporting BW/BOBJ, Oracle, legacy and outside vendor systems.
• Resourcing throughout the SAP area with in account
• Support tickets triage
• Production release readiness
• Conducting meeting with key stakeholder of programs/projects about status, risks, resourcing, forecasting and budgeting
• Drive escalated situations demonstrating strong business judgment, risk management skills, and effective use of resources
• Building business through creating brand recognition
• Work with CIO leadership team to carry out vision and goals across enterprise reporting
• Capacity planning, budgeting of programs
• Managing BW HANA migration projects (N+1 environment, dual synch, cut over activity)
• Accountable to ensure realization of desired business outcomes
• Creative problem solving, able to quickly assess issues and implement solutions
• Ensure customer satisfaction through outstanding customer service and high quality technical responses.
• Lead cross-functional collaboration between teams to effectively setup checkpoint to review business and operations specifications as well as the event rollout strategy to ensure high performance
• Deep and balanced knowledge of both business process and technical architecture to help guide team to successful outcomes
• Demonstrated ability to effectively lead and manage a team of 40 + technical resources in SAP BW, SAP BOBJ, and SAP Business analysis
• Set up checkpoints during implementation to review performance specifications for projects
• Manage both Offshore/Onsite resources along with client expectations
• Effectively resourcing for SAP BW, Business Object, Business Analysis and other SAP areas, by setting clear objectives, coaching and mentoring, addressing performance, facilitating resolution of issues
• Continuously improving delivery of SAP reporting services, achieve SAP Operations and Support performance targets while maintaining adherence to defined SLA’s, processes, workflow, methodology and technology standards
• Ensuring that the team delivers agreed upon work products/projects within the timeframes and quality characteristics specified by the client
• Delivery and support of SAP reporting system functionality which supports key business functions
• Responsible for coordination of all SAP reporting related development for client who has exceed 100 billion dollar in revenue
• Work closely with the Support team to ensure changes deployed into production environments goes through our change management process
• Work closely with Q/A and Deployment teams to create a repository of product configuration baselines and develop configuration change management tools to ensure that deployments are controlled in a repeatable manner
• Interact with the business leaders assisting in the defining of requirements, priorities, and budgets for all development
• Practical business experience in SD, the combination of knowledge of the SAP system and a good background in business process design necessary to ensure requirements for the business units are well defined
• Define and communicating enterprise procedures, policies and standards for the client when acquiring, implementing andoverseeing SAP reporting
• Lead strategicserviceplanning to achieve business goals by prioritizing technology initiatives and coordinating the evaluation, deployment, and management of current and future technologies
• Providesupportconsulting expertise, direction, and assistance to the business units to provide cost effective technical solutions
• Develop, track and control the SAP reporting BWBO support annual operating and capital budgets

Confidential, NY, New York

Lead IT Liaison

Responsibilities:

• Focused on relationship building within team and other leaders and peers across the organization
• Technology lead working as the primary liaison and voice of the SAP business analyst team
• Responsible for working with virtual, geographically diverse team across multiple time zones
• Support Month End, Quarter End, Production issues and upcoming releases to Production
• Clearly and timely communicate technical roadblocks, risks, resource constraints and system issues
• Business process consultant responsible for providing business process, design, and analysis support for developing solutions for interfacing business and SAP application systems
• Develop/modify procedures to solve complex business problems considering client needs
• Leverage process analysis, design, simulation, application capabilities and industry requirements competent to perform as a technical manager
• Help develop standard templates for future deployments based on historic precedence in the SAP workplace
• Ensuring proper Enterprise projects standard are adhered to
• Support Project/technical execution leads
• Working in a rapidly transforming client environment
• Leading multiple projects and IT initiatives at a given time
• Working with delivery expectations across organization
• Critically evaluate information gathered from multiple sources, reconcile conflicts, distribute high-level concepts into details, distinguish true needs from amongst the collection of requirements, and create logical and innovative solutions to complex problems
• Presenting/modeling to represent requirements in a graphical manner by converting technical matter to a natural language
• Liaison extensively with multiple teams and internal stakeholders to help negotiate priorities, resolve conflicts among project stakeholders, and establish deadlines

Environment: BusinessObjects, Oracle 10g, Crystal Reports, BW 7.1, Windows XP, Microsoft Outlook 2003, MS Office 2003.

Confidential, Jacksonville, FL

SAP Global Reporting Lead

Responsibilities:

• Involved in gathering, analyzing, and documenting business requirements, functional requirements and data specifications for HR reporting requirements.
• Design enhancements and functionality to help meet user requirements.
• Manage and overlook eight reporting analyst and three BI developers.
• Accountable for staffing, task assignments, resource balancing and resource loading the assigned solution teams within the project with the appropriate resources for the defined tasks within their span of control.
• Provide functional process ownership of multiple business process areas. Organize and facilitate problem-solving discussions with the Client, internal operations team, and project managers to resolve issues requiring a focused approach to maintain project continuity and requirements.
• Manage functional integration for multiple process areas.
• Prepare Functionality Specifications Documentations and delivers to ABAP developers and BI developers.
• Responsible for creating Function Design Documents based on the Business Requirements Narrative Documents created by the Business Analysts.
• Responsible for reviewing the developer’s Technical Design Document to ensure all requirements have been met.
• Responsible for supporting the developer and ensuring the developer remains on target and meet specified Timelines.
• Collaborate with the ABAP developers, BI Developers and the quality assurance team to develop and test significant new functionality and enhancements.
• Performed integration testing work as necessary to insure that new functionality or enhancements do not adversely affect existing functionality.
• Work with management on effective change management methods (handling all SAP reporting RFC’s). Predict impact of client report change requests on project, project plan, cost and deliverables.
• Management of North America reporting QA defect process and reassignment.
• Test SAP system and reports using HP Mercury tools.
• Write QA test scripts to ensure that client’s vision is met for reports.
• Work with all modules of SAP HR 6.0, BI 7.0, ECC and Crystal reporting tools.

Environment: SAP ECC 6.0, BI 7.0, SQL Server 2005, SQL, TOAD, Crystal Reports, BusinessObjects XI3.1, Windows XP, and Lotus Notes.

Confidential, Garden City,NY

Human Resources Technology Solutions Programmer/Analyst

Responsibilities:

• Coordinated requirements review sessions, incorporated feedback, and obtained needed approvals.
• Support the internal and external customers by designing, producing and delivering customized reports from the HRMS.
• Responsible for preparation and distribution of metrics and documentation for the reporting team.
• Modified existing reports and developed analytical, complex and dynamic custom reporting solutions to satisfy business requests for internal and external clients.
• Received, responded to, and prioritized requests to ensure reports were scheduled and delivered in support of client programs according to established SLA’s.
• Gather information from authorized business users to determine best way of creating and delivering reports based on their needs.
• Interface with technical support teams to ensure that reporting needs are met in most efficient and accurate manner.
• Work with users and HR staff on reporting requirements and use of reporting tools and produced extensive metric reports.
• Develop, review and update Standard Operation Procedure (SOP's) and other documentation for Reporting team.
• Audit outgoing reports to ensure consistent adherence to global standards for reporting formats and definitions, and compliance with quality assurance measures.
• Ensure compliance with all regulatory requirements for data protection in respect to content, security and access of information contained within reports and reporting databases.
• Participate in process improvement projects representing the reporting function within the HR.
• Follow and support standard processes/procedures established for function. Participate in various special projects within the HR and created ad hoc reports on demand.
• Manage all phase of enterprise reporting, presenting problems facing HR enterprise reporting.
• Created user manuals and developing specifications for programmers.
• File annual companywide EEO1 report, developed new reporting strategies and reports using Lawson v7.3.3 with Oracle, Crystal reports, Brio, SQL, SQRW reporting tools.
• Use ADP CSS HRizon with Oracle Database in NT environment
• Responsible for functional and technical End-User support.
• Generate reports by programming in SQR and SQL.
• Create management reports using Crystal reports, ReportSmith and Brio reporting tools.
• Run weekly and biweekly ADP payrolls.
• Assigned categories and properties for all new daily, weekly and monthly reports.
• Serve as technical liaison to End-Users, created and ran production reports according to processing schedules.

Environment: Lawson v7.3.3, Crystal reports, ReportSmith, Brio, ADP HRizon, PeopleSoft, Oracle 9.2, SQL, TOAD 9.0.1.8,HRMS, SQRW, Windows NT, Windows XP, Lotus Notes.

Confidential, Garden City, NY

College Intern

Responsibilities:

• Worked with IPS to process schedule increases, preparing confidential documents that reflect salary and performance appraisal details.
• Worked with IMS/Infopac, creating PCN’s that reflect employee file changes.
• Accessed CSS HRizon for research purposes.

Environment: CSS HRizon,IMS/Infopac, Windows 98,Windows NT.

Confidential, Brentwood, NY

Internship- HR Department

Responsibilities:

• Student Worker at the Human Resources Office.
• Managed incoming and outgoing reports, and files. Telecommunication. Data Entry