SUMMARY

• Having 8+ years of professional experience as SAP CRM Techno Functional Consultant.
• Strong expertise in Sales and Service Management verticals of SAP CRM.
• Overview of Master data and basic functions such as Business partners, Products, Organizational Model Partner/Text/Date determinations Actions Status Profiles Transaction types, Item categories etc.
• Configured Service Master Data, Service Products, maintained categories for Service Contracts, Service Orders and Confirmations.
• Configured Service Contract Management.
• Configured Service Quotation, Service Order Processing and Service Confirmation, warranty, returns.
• SAP CRM/ ECC Master Data Creation & Maintenance - Business Partner/ Customer Master Data, Marketing Attributes, Product Master Data,Pricing Conditions, Organizational Master and Territory Management.
• Familiarity withMiddlewaresettings, integrating both CRM & ECC for master and transactional data processing.
• Worked on Billing Integration and Logistics integration with ECC.
• Worked on CRM Usage Based Billing.
• Worked on defining the billing item categories for usage-based billing, and assigned them to the relevant transaction types and item categories.
• Worked on Controlling Integration setting for CRM Service.
• Involved in Functional specification documents and project documentation.
• Web UI configuration such as creating role configuration keys, creating navigation bar profile and relevant navigation bar settings, Work centre management, creating logical links and direct links business roles.
• Extensive working knowledge with enhancing standard components and functionalities such as adding new fields, buttons changing field labels, dropdown and F4 value helps.
• Have extensive working experience on CRM Web Client UI, GENIL and BOL programming and one order framework in CRM 7.0.
• Have good experience in CRM Middleware data exchange, trouble shooting error BDocs, monitoring queues, replications, background jobs etc.
• Worked on CRM Pricing (IPC), Interaction Centre, Field Service and ERMS.
• Worked on SAP OData Services, ABAP, Web services, Work flow, Adobe forms, Interfaces, BADIs.
• Strong development experience withABAP/4 Reports, interactive Report programming,SAPScripts, Smart forms,ABAPQuery, User exits, ALV, Debugging, OOPs Programming, IDOC, BAPI.
• Ability to interact with Business Heads / Owners / Corporate Leaders at all levels and in understanding their strategic business / operational requirements.
• Good communication and interpersonal skills while working in a diversely distributed team and possess excellent people management skills.
• Worked as a Key team player in a 24*7 dynamic Support Project.

TECHNICAL SKILLS

CRM UI Technologies: Languages CRM WebUI, IC, PCUISAP-ABAP, OO-ABAP, HTML, SQLBOL, JavaScript, Adobe Forms, XML and BSP

Development Tools: Easy Enhancement WB, AET, Rapid Applications.

Testing tool: Database HP Quality Center. DB2, Oracle

Service Management tools: Methodologies HP Service Desk (HPSD and HPSM)ASAP (AcceleratedSAP), Agile (Extreme programming)

PROFESSIONAL EXPERIENCE

Confidential, TX

SAP CRM Consultant

Responsibilities:

• ConfiguredCRMOrganizational Structure, Org Model Rules, Responsibility rules, General Attributes for Org model rules, Assignment of Business partners to Position, Assignment of Business Roles to the Positions. Mapping of SD org structure with theCRMOrg structure.
• Configured Transaction and Item Category relevant Base customizing like Action Profile Determination, Status profile, Text determination procedure, Partner determination procedure, Date Profile, Org Determination profile etc.
• Configured Sales Order Processing inCRMincluding creation of Request for Quotation, Orders, Contracts, Quotations and replication of Orders toCRM, back end R/3 system.
• Worked on defining the billing item categories for usage-based billing, and assigned them to the relevant transaction types and item categories.
• Wrote FDD, tested program for updating transaction history and billing document in BRI for certain missing billing documents. Program primarily reprocesses Bdoc for billing document.
• Configured Prebilling, Released Billing requests and generated billing due list items.
• Maintained the price lists for the products and configured the condition types and maintained the access sequences as per the business requirements.
• ConfiguredCRMto do the Credit Check and availability for relevant Transaction types with integration to ECC Credit Management.
• Extensively involved in configuration and customization of CIC frame work, navigation bar, search functionality, transaction launcher on CIC Web UI screen and also Customized Alert profile in such a way that it triggers events for special operations performed in the CIC Web UI transactions.
• Worked on replicating master data like Business Partner, Products and Business transactions between ECC and SAP CRM.
• Creating functional specs for new requirements and upload in SOLMAN. Creating and follow CR/TR process to move new changes across all land scape.
• Raise incident calls for highest priority issues and leading the team throughout resolution
• Worked extensively on trouble shooting issues involvingCRMMiddleware: Business scenarios involved the monitoring of Inbound and Outbound queues during the flow of orders betweenCRMand R/3 systems and vice versa

Confidential

SAP CRM Consultant

Responsibilities:

• Coordinated with Business teams to gather requirements and performed Gap analysis to identify custom requirements and prepared the list of custom objects for the Development team.
• Worked on setting up transaction types, Item Categories, Status Profiles, Date Profiles, Partner Determination, Actions, Pricing, Billing, Organization Determination for Service Orders
• Worked on data flow betweenCRMto R/3 and sent the contract start date and end date, item

  number and contract number fromCRMto R/3.

• Worked on CRM IPC, Interaction Centre.
• Expertise and extensive knowledge on Installed Base Management.
• Worked on NetWeaver gateway Services (SEGW).
• Provided additional support to the testing team through execution of test cases.
• BADI implementation for status changes inCRMService Contract.
• Configure the Actions and assigned the smart forms.
• Worked on Adobe Forms.
• Worked with issues related to Usage based billing. For example billing plan not updated as per meter readings, billing plan not correct, colored printing counters not updated, wrong consolidation of billing line items etc.
• Worked with developer in modifying billing output. Changes were related to bill to party and printing accessories at line item.
• Worked on defining the billing item categories for usage-based billing, and assigned them to the relevant transaction types and item categories.
• Worked on Warranty, Equipments.
• Created workflow for status change.
• Created a plan for Integration testing, User Acceptance testing, Security / Compliance (SOX) Testing, Performance testing, etc. Also created Functional Unit Test scripts for Configuration and Development Objects in HP Quality Center. Creating various templates for tracking the Issues arising out of Functional Unit Testing
• Provided end-user, knowledge transfer, documentation and participated in preparing manuals
• Have working experience on Partner Channel Management
• Worked on conversion of data
• Integrated ECC and CRM systems for Master Data Replication and as a part of the process handled -Transactional Replication from ECC and CRM, Customized settings for Initial and delta load between ECC and CRM, Enhanced objects - Products & Business Partners to download new fields & tables, Mapped Business partner data, identified relevant ECC account Groups, Created ECC customers, monitored inbound & outbound queues, handled errors and debugged BDOCS.
• Coordinated the RICEFW Status Tracking with Onshore Lead with a 100% rate of object delivery on time.
• Have extensive working experience on CRM Web Client UI, GENIL and BOL programming and one order framework in CRM 7.0.
• Have good experience in CRM Middleware data exchange, trouble shooting error BDocs, monitoring queues, replications, background jobs etc.

Confidential

SAP CRM Techno Functional Consultant

Responsibilities:

• Co-ordinate with the business users to understand and gather the requirements.
• Configured the Web UI framework which includes, Business Roles, Navigation Bar, Work Centers, navigation bar profile in Web UI.
• Configured master data like business partner, organization model and products.
• Configured basic functions like Partner Determination Procedure, Organization Data Determination, Date Profile, Status Profile, Text Determination Procedure and Action Profile.
• Worked on replicating master data like Business Partner, Products and Business transactions between ECC and SAP CRM.
• Maintained Copy Controls between the Transaction Types and Item Categories.
• Configured Service Master Data, Service Products, maintained categories for Service Contracts, Service Orders and Confirmations.
• Configured Service Contract Management.
• Configured Service Quotation, Service Order Processing and Service Confirmation.
• Worked on Billing Integration with ECC like Mapping Transaction Types and Item categories and setting Purchasing Document Types for CRM Logistics Integration.
• Worked on Controlling Integration setting for CRM Service.
• Involved in Functional specification documents and project documentation.
• Configured CRM Service for Objects and IBASE, Returns.
• Configured Billing processes for the orders generated from the Web Shop through CRM.
• Worked on integration between ECC and CRM, and configured replication of Master Data and Transactional data.
• Billing.
• Worked on development fix, Change Request, and Projects.
• Developed workflow for Approvals.
• Developed a new application which includes Search and Result views.
• Development and maintenance of objects in CRM One order framework
• Created Custom pop ups and search helps for various fields.
• Worked on web services.
• Worked on pricing (IPC).
• Worked on screen enhancements like adding new buttons to navigate from one view to another view, creating views and view sets using component workbench.
• Created a completely custom component.
• Involved in Technical specification documentation.
• Maintain Partner Profiles, Ports and Message Codes for IDOC processing.
• Used BAPI MATERIAL SAVEDATA to copy the material from one plant to other plant, also to change the material master views
• Worked on User Exits for restricting user from confirmation of PO through CO11N in back date
• Worked withABAPobjects using lock objects, ALV grid (Controls Technologies), function modules, and authorization objects the Custom Table Maintenance
• Involved in Customization and configuration in ABAP Data Dictionary (Tables Structures Data Elements Internal tables).
• Created one click actions on assignment blocks.

Confidential

SAP CRM and ABAP consultant

Responsibilities:

• Providing support for CRM 7.0 Sales and Service modules & Incidents/problems resolution within the agreed SLA
• Handling tickets in various degree of severity assigned by Help desk.
• Client interaction, understanding the requirements and working on client's requirements.
• Created documents such as Functional and Technical Specifications, test cases.
• Interaction with the end users wherever required.
• Monitoring the team with System monitoring like Job monitoring, Job log analysis, Queue monitoring like SMQ1 and SMQ2 & resolve the queue errors.
• Worked on Authorization related issues also.
• Completing the change request on schedule and within the budget.
• Involved in creating different type of views, fields, dropdowns, F4 help, pop ups.
• Creation of custom and component controllers, Navigation links Inbound and Outbound plugs for data transfer between components and views.
• Extensive working knowledge on One Order Framework.
• Created Transaction Launcher to call external URLs.
• Extensive debugging for finding the root cause for the issues.
• Worked on AET to create fields.
• Implemented BADI ORDER SAVE for restricting the user from saving the transaction with errors.
• Created a Sales Order Status Report. An interactive report that displays Sales Orders list, according to selected line it displays the Sales Order delivery details, Sales Order Status and Sales Document flow.
• Designed and Coded a BDC program for Open Sales Order that updates records in the sales order screen or will creates new sales order depending on the source data file from external system using transactions.
• Developed a BDC program to extend the customer under account group Sold-to- party from one Sales area to new sales area.