OBJECTIVE

Dedicated, responsible, and detailed oriented professional with direct internal and consulting experiences supporting customers in Manufacturing, Semiconductor, High - tech, Internet, and Pharmaceutical industries while administering/designing SAP Security solutions and managing/resolving compliance and audit issues, Separation of Duties (SOD), Sarbanes Oxley (SOX) and utilizing such knowledge to ensure organizational activities, business processes, and guidelines are followed and executed properly.

SUMMARY

• Demonstrated ability to lead, to mentor, to follow directives, and to be responsible and proactive in a team environment and on an individual basis
• Excellent written, communication, administrative, and organizational skills
• Proficient with the use of Microsoft Office products: MS Word, MS Excel, MS Access, MS PowerPoint, MS Visio
• Experienced in Microsoft SharePoint 2007, 2010, and 2013 and SharePoint Designer
• Experienced in SAP Security Design and Administration (modules: SD, PP, MM, FI, CO, BI, HR, Solution Manager, etc.)
• Experienced in Profile Generator (PFCG), GRC 10 Access Controls, GRC - Risk Identification and Remediation, Compliance Calibrator v4.0, SU24, Central User Administration (CUA), SAP System Measurement Process in License Administration Workbench (USMM/SLAW), Microsoft Exchange - Active Directory, Workday
• Experienced in SAP System Releases R/3, 3.1H, 4.6c, 4.7, ECC 6.0, SAP Business Information Warehouse, Solution Manager, SAP Advanced Planning and Optimization Systems (APO), Supply Chain Management, Supplier Relationship Management (SRM)
• Knowledgeable in AIX, Lotus Notes, Lotus Pro products, CA Ticketing System, Remedy and IBM ManageNow Problem Ticket System, ENOVIA Synchronicity (Syncnote-80) Ticketing System, IBM UA Web Tool, Microsoft SharePoint 2007/2010, Windows Outlook
• Experienced managing various SAP user bases
• Familiar with regulations such as Sarbanes Oxley Act (SOX), Segregation of Duties (SOD), SSAE 16/ISAE 3402 Report Summary, various internal corporate audit standards related to Basis/Security support of internal and external accounts

PROFESSIONAL EXPERIENCE

SAP Security and SharePoint Administration/Business Analyst

Confidential

Responsibilities:

• Supported various accounts functioning as a SharePoint and SAP Security Administrator with duties that included but were not limited to: develop, design, and administer SAP Security solutions, provides project support to support key initiatives and production support to various business groups within.
• Further experience include SAP Security administration in both a non and CUA environment, managing SAP transports, updates to cost center approval workflows, employee terminations and separations reconciliation between Workday and internal Active Directory, support SOX internal and external audit preparation and readiness performing and gathering data for quarterly SAP Security health checks, work together with SAP System owners and SOX Project office to correct any discrepancies, log all related documentation, and complete SOX related items, assist in completing SSAE 16/ISAE 3402 related audit report analyzing report provided by host service organization, provides support to maintenance outages for all systems within SAP landscapes, provides on-call support, utilize Synchronicity and SharePoint ticketing systems to document approvals, log issues and resolutions for SAP and SharePoint support issues, developing and executing Test Plans and identifying Issues between staged legacy and proposed sites in preparation for MS 2013 SharePoint upgrade, prepare business process documentation for SharePoint and SAP related processes using Visio/MS Word and PowerPoint, supported Integration initiatives via SAP, etc.

SAP Security Consultant

Confidential

Responsibilities:

• GRC 10 Implementation Project experiences - Attends weekly GRC technical team meetings involving Project plan to address open issues to meet deadlines, business requirements, technical design, project hand over meetings provides input to any related Security issues, performed/completed UAT for different test case scenarios of GRC 10 Access Control components - CEA (Central emergency Access (SUPM), Design and Manage role (DMR), Analyze &Risk Manage Access Risk (AMR), mitigating risks for Security user access violations, worked with various individuals - end users, business units, and third party vendors for Role re-design efforts - obtaining requirements, updating/reviewing requirement documents, obtaining sign offs for such documents, building roles, involvement with UAT of these roles - to troubleshoot/fix access issues in a timely manner, and support cutover and post-go live issues, works with Role owners/end users in support of access issues, Created Firefighter Roles/Firefighter ids and performed various tests and UAT as part of CEA process, involved in streamlining Provisioning process as part of the PMU component, some configuration and rule set experience, experience with Net Weaver Business Client, troubleshooting LDAP issues, created test scripts, works with Role owners to mitigate and remediate SOD violations, run role and user simulations for access update requests, etc.
• SRM Project related - involved in manually supporting Security administration for the SRM Global Solution - testing and creation of SRM roles, maintaining user ids in ABAP and Enterprise Portal systems, completing related security requests, providing input on issues that affect Spending approvals and user provisioning, etc. while driving at a solution of using IDM to provision accounts automatically, UAT, etc.
• Performs daily SAP Security administration in support of 1500+ users relative to all security needs for Development, Test and Production environments in accordance with Confidential ’s SAP policies and procedures
• Monitors and manages a shared queue for CAT, Remedy, and SharePoint SAP Security requests
• Monitors and reviews for SOD issues, approved, and processed of CAT, Remedy, and SharePoint tickets in accordance with SLAs and supplying sensitive transactions for emergency situations, performing system traces for troubleshooting purposes, and segregation of duties analysis as well as mitigating controls. As a result, interfaces with various stakeholders (users) (Directors, Sr. Managers, Managers, end users, etc.)
• Manages and assists projects for SAP Security related issues: role creation and updating, UAT, unit and regression testing, SOD issues, etc.

SAP Security Consultant

Confidential

Responsibilities:

• Performed SAP Security administration in support of 1000+ users relative to all security needs for Development, Test and Production environments in accordance with Confidential ’s SAP policies and procedures
• Managed a shared queue for CAT, Remedy, and SharePoint SAP Security requests
• Monitored and reviewed for SOD issues, approved, and processed of CAT, Remedy, and SharePoint tickets in accordance with SLAs and supplying sensitive transactions for emergency situations, performing system traces for troubleshooting purposes, and segregation of duties analysis as well as mitigating controls. As a result, interfaced with various users (Directors, Sr. Managers, Managers, end users, etc.)
• Managed and assisted projects for SAP Security related issues: role creation and updating, UAT, testing, SOD issues, etc.
• Executed monthly cleanup and reports of SAP user ids across all SAP Systems
• Assisted with SAP Upgrade, FI Transformation project tasks in accordance with project scope and project plans
• Developed departmental processes and procedures accordingly where changes to customer and corporate policies and audit recommendations occur

SAP Basis and Security Administrator Consultant

Confidential

Responsibilities:

• Provided steady state support such as daily administration of 500+ users, troubleshooting, and problem solving for all security needs for Development, Test, and Production environments while adhering to Kubota Tractor Corporation’s policies and procedures
• SAP User Access Management - Processed SAP R/3, APO, BW, SCM, and Solution Manager access requests including: New User Access Requests, Modifications of Existing User Accounts, Deactivating/Deleting User Records, Password Reset and User Account Unlocks
• SAP Access Management - Processed SAP R/3, APO, BW, SCM, and Solution Manager access requests including: Created new Roles and profiles to assign to existing user ids in various SAP environments and Modified by deletion or deactivating existing roles no longer in use.
• Provided feedback on SAP related SOX Remediation items—working closely with Kubota IS Director, Kubota Audit, external auditors, and account teams
• Processed IBM Managenow problem tickets in accordance with service level agreements supplied sensitive transactions and fire call assignment, aided in SAP GUI configuration and troubleshooting, and segregation of duties analysis as well as mitigated controls. With ticket issues, worked directly with help desk, multiple teams, and end users to troubleshoot and resolved issues via phone, email, or in person, when applicable. Documented all work and responses within the ticket and via email with follow-up phone calls indicating issues resolved.
• Managed a shared inbox with other team members dealing with any Basis issue, mainly responsible for security related issues
• Provided customer Steady State support for Kubota SAP User ID requests, SAP Profile Access Requests and UAT, Operation Requests for all Transports across all SAP systems includes system controls and security analysis simultaneously with transports for all systems.
• Project experiences included: Led the initial and continually support ongoing Sarbanes Oxley (SOX) Audit Removal projects traveling to customer site, developing, advising, and discussing with Kubota IS customer and auditors on remedial strategies, conduct and attend meetings. In addition, interfaced with business unit management and end users, Kubota Internal Audit and IS directors, and actual Auditors ( Confidential and Confidential ) assigned to complete Kubota’s official Audit included: gathered data and evidence, provided feedback and signed off on assigned items
• Assisted on Security Role Based Project
• Managed and executed monthly cleanup of SAP user ids across all SAP Production Systems according to Kubota’s SAP Logon policies—included reporting monthly user measurement data, distributing licensing types appropriately, etc. Frequently updated processes when customer and corporate policies and audit recommendations occurred
• Worked with configurators, developers, and other team members to determine the security requirements for various projects that required any new authorizations for new functionality as a result of business process changes. Once completed, designed and built new roles and coordinated user acceptance testing, handled of related requests and transports across all SAP Systems.
• Participated in Basis on-call duty rotation that provided first and second level support during normal hours of operation and during the off-shift.
• Performed routine maintenance and off line backups for SAP APO Systems, changing system settings as needed
• Assigned OSS User ID to requestors, opens up SAP system and secure network connection for SAP to troubleshoot related problems and assigns developer keys
• Executed non-security SAP transports across all system clients as requested

Confidential

SAP Security

Responsibilities:

• Provided assistance to SAP Security projects doing mass security changes to existing roles, user ids, user mapping, and Sarbanes Oxley audit removal cleanup project
• Processed Security requests through Remedy Ticketing system documenting all responses and all work completed related to troubleshooting, reassigning ticket to another team, resolving issue, and completion of the ticket.
• Project lasted approximately six months with daily travel to customer site to provide weekly onsite coverage

Confidential

SAP Security

Responsibilities:

• Daily SAP Security administration in support of 2000+ users; SAP for all security needs for Development, QA and Production environments while adhering to Hitachi GST Corporation’s policies and procedures; monitored and processed problem tickets in accordance with service level agreements, supplying sensitive transactions, performed system traces for troubleshooting purposes, and segregation of duties analysis as well as mitigated controls.
• Attended customer team meetings, presented SAP Security measurement reports at weekly and monthly departmental meetings, interfaced with end users, managers, etc.
• Managed and executed monthly cleanup of SAP user ids across all SAP Production and Test Systems according to Hitachi Global Storage Technology Inc. SAP logon policies
• Updated and maintained departmental processes and procedures accordingly where changes to customer and corporate policies and audit recommendations occurred.
• Involved in joint venture separation and transition of the IBM disk drive unit that resulted in simultaneously supporting both new joint venture—Hitachi GST and Confidential SAP Security steady state support.
• Trained and transferred knowledge to offshore support personnel from Thailand and India by creating support and training materials and documentation based on SAP Security processes and procedures
• Led, trained, mentored, and transferred knowledge to other SAP Basis Security team members on any SAP security support issues, projects, steady state support, customer expectations, etc. involving cross training and individual education goals.
• Managed and executed quarterly SAP Security health checks for customer and for internal IBM team for corporate audit purposes. Tasks consisted of: gathered and compiled other responses from other support teams to complete the health checks in a timely manner. As s result, worked with internal auditor prior to providing results to customer.
• Managed and executed monthly measurements for R/3 Production SAP User ID requests—Creations, Modifications, and Deletions and for SAP Role Requests for all Systems—Creations, Modifications, Deletions.
• Participated in customer’s Self Assessments of SAP Role requests and executed related SAP security fixes to user ids and roles.
• Utilized CATT Scripts for manual updates to SAP user id information
• Assisted on SAP role conversion project from 3.1H to 4.6c
• Worked with developer to streamline part of SAP Basis Security Health Check by automating in SAP manual tasks
• Participated in on-call duties first and second level support during normal hours of operation and during off-shift, troubleshoot and resolved SAP Batch issues utilizing Batch Lotus Notes Database, AIX. Other duties included but not limited to Batch monitoring and on-call, Lotus Notes Batch Database Administrator, and AIX Administration for batch job directories, end to end batch job recovery, etc.
• Worked with helpdesk to assist end users and with team members in setup of SAP GUI logon

Confidential

SAP Security

Responsibilities:

• Daily administration of 3000+ users located in various in various US and non-U.S geographies
• Provided steady state support of SAP User ID and SAP Role Requests
• Remedied situations through problem solving and troubleshooting for all security needs for Development, QA/Test and Production environments while adhering policies and procedures
• Processed ManageNow problem tickets in accordance with service level agreements and issues sent to customer’s shared SAP Security group inbox
• Performed steady state support for customer’s business in both Basis area and in Security. When doing so, access was limited to either area due to Separation of duties issues
• Led, mentored, and trained/transferred knowledge to other team members as part of SAP Security team.
• Authored and maintained department process documentation related to Basis-Security steady state support
• Led, maintained data, and executed client’s SAP User ID Quarterly Revalidation process manually and through use of an internal automated tool
• Mitigated Separation of Duties (SOD) Conflicts Basis team SAP Roles as a Security Focal Point for Basis team--gathered data and evidence, provided feedback and signed off on related items
• Attended customer team and department meetings and created and presented weekly measurements and status reports
• Involved in joint venture separation and transition of the IBM disk drive unit—Hitachi GST and IBM STD—involved in supporting both businesses as a Security support team member and as a Security focal point.
• Managed and executed procedural creation and updating, utilized SAP to generate system performance reports—weekly/monthly/quarterly basis, work request assessments, security assistance for module related areas, and transported data from one SAP system to another, utilized AIX, Lotus Notes, communication skills, people skills, project management, and team concepts.
• Provided and received cross-training and classes related to Basis and Security as part of departmental directives towards SAP education
• Provided first and second level support during normal hours of operation and during off-shift for on-call duty rotation
• Worked with helpdesk to assist end users and with team members in setup of SAP GUI logon

Intern

Confidential, San Jose, CA

Responsibilities:

• Interned with several SAP Basis teams and gained experience in several areas such as Project management, Infrastructure, ad hoc reporting, administrative duties - Xeroxing/creating reports via excel and power point presentations, Batch administration, Transports, some System Admin., and SAP Security team - worked directly with Customer's internal team on production support and projects.

Administrative Student Assistant

Confidential

Responsibilities:

• Supported the Confidential 's Confidential Admission's office with related duties such as answering phones, replying to student inquiries surrounding the Confidential admission process via phone, email, or in person (front desk), other duties related to the Confidential admissions process - creating/sending admissions packets, labels, Xeroxing bulk related materials, preparing/updating folders for perspective students, collecting application monies, running errands (picking up/dropping off mail in a state operated vehicle on/off campus, dropping off first tier resumes to law firms, locking rooms within the Confidential areas, proctoring Confidential exams, setting up equipment for related events - socials/graduation, etc.