SUMMARY

• Professional experience of 11+ years and 8 years in functional Analyst in SAP SD (ECC 6.0) and CRM 7.0 modules involving full life cycle implementations, customization, integration, and post implementation support.
• Experience in Pharmaceutical, AFS, Manufacturing, Retail,Logistic, Automobile, and Consumer industries.
• Excellent knowledge in ASAP methodology and RICEF development.
• Experience in using different applications / solutions interfacing with SAP for various business functions.
• Excellent understanding ofall phases of the ASAPmethodology - Scoping Project Preparation, Blue Printing, Realization, Final Preparation, Testing Phases, Go-Live and Support.
• Experience in the configuration of basic functions including partner determination, text determination, account determination, material substitution, Incompletion Log, Copy Control, Number Ranges and free goods determination.
• Experienced in using iSupport, HEAT, and Solution Manager (SOLMAN) Systems.
• SAP Pricing skills include defining condition types, condition tables, access sequence, and condition records; defining pricing scales (absolute and percentage scaling)
• Experience in the configuration of basic functions including partner determination, text determination, account determination, material substitution, Incompletion Log, Copy Control, Number Ranges and free goods determination.
• Expertise inCRM Service Managementwhich includes Installed Agreements, Service Contracts, Repair Order, Complaints andWork Order
• Widespread functional experience in CRM sales such as activity management, opportunity management; configuring organizational model; actions profiles and status profiles.
• Experience with ITSM Processes (Incident Management, Change Management, Problem Management), implementing best practices / processes for the IT operations
• Provided high level Citrix support to ensure high application availability to users
• Experience in Publishing Applications to users in Citrix
• Experience with Business Objects XI 3.0/ XI R2 / 6.5 with hands on experience in Designer, Web Intelligence InfoView, CMC, CCM, Deski Reporter, BW /BI.
• Extensively worked in Windows Active Directory to create users & groups, delegating control / permissions
• Knowledge of SQL, Unix shell scripting (Korne shell), Power Shell scripting
• Resourceful in the completion of projects, effective at multi-tasking
• Good communication and interpersonal skills, strong team player
• Certified in IT Service Management (ITSM) based on the ITIL (v2) framework

TECHNICAL SKILLS

Operating Systems: Windows 98/2000/7 and Linux

ERP Packages: SAP-CRM Versions 6.0 and 7.0, SAP ECC 6.0 SD

Tools: Microsoft Office Suite, HTML, TEMS GSM Investigation, Net Vault Backup

User Interfaces: SAP GUI/CRM 7.0 WEB UI

Protocols: TCP/IP, DHCP and Static IP addressing, Wireless Networking

Databases: SQL Server 2000/2005/2008 , Oracle 10g, Oracle 11g

Programming Languages: C, UNIX shell scripting, PowerShell scripting

PROFESSIONAL EXPERIENCE

Confidential, Lexington Park, MD

SAP SD-EDI Business Analyst

Responsibilities:

• Configured Text Determinations, worked in FICO ( AP,GL), Date Profiles, and User Statuses in accordance with the project requirements.
• Set up document types, item categories, and schedule line categories in accordance with the requirements document.
• Designed and configured output determination procedures.
• Configured master data for customer, material, and Customer material info records (CMIR).
• Created various sales documents like inquiries, quotations, sales orders, scheduling agreements, and contracts.
• Configured special business processes like consignment stock processing, and third party order processing.
• Created new sales organizations, distribution channels and assigned the distribution channels to the sales organizations.
• DefinePricing Proceduresfor service transactions, and service determination of pricing procedures.\\
• Involved in data mapping, transformation, and configuration for new plants.
• EDI: mapping idocs, setting partner profiles, output processing via fax and mail.
• Gaps were documented as additional RICEF objects, and pertinent functional and technical specs were created to design and develop these requirements.
• Support on various interfaces and workflow related issues.

Confidential, Columbia, MD

SAP SD/CRM/LE Functional Analyst

Responsibilities:

• Involved in a CRMImplementationusingASAP requirements, defined organizational model and refined project goals by mapping the business process to the standard SAP functionalities.
• Develop and documented thefunctional specificationsfor the project requirements in the Blue printing phase.
• Develop and customized the IC profilesbased on client's business process and assign them to the position holders andorganization units.
• Customize the screen layout of the IC Web Client,configure the component profiles, Tool Bar, Scratch Pad and Transaction Launcher
• Extensively involvedand coordinated testing phaseof the project andperform unit testingto ensure high precision.
• Configure Sales documents in SD such asRush Order, Cash Sales, and Consignmentdocuments.
• Configure various attributes related toBusiness Partnermaster data like roles relationships screen settings.
• Prepare documentation for the implementation process and worked with ABAP programmers to enhance the functionality usingBADI's.
• Work onCRM/FI interfacefor account postings andCRM/BI interfacefor generating customized reports.
• Participate in preparation of test cases forunit & integration testingandUser acceptancetesting and defect tracking in Quality Center.
• Provide Production Support.

Confidential, Washington DC

SAP SD-EDI consultant

Responsibilities:

• Mapped business requirements into SAP to identify gaps between relevant RICEF objects as part of the full life cycle implementation.
• Major focus on integration of CRM.
• Participated in setting up 3rd party processes / output processes in SD.
• Configured return processing, credit & debit note processing, and schedule line agreements.
• Customized customer master data screen layouts and account groups along with the partner functions such as sold-to, ship-to, bill-to, and payer.
• Set up BP roles in CRM and configured field attributes for these roles, according to the client requirements.
• Worked alongside team lead to design an enhancement to create the dynamic Ship-To's for the EDI orders and replace the old Ship-To on the order created.
• This allowed the flexibility to ship the products to the new Ship-To address.
• Involved in the configuration and creation of custom CRM transaction types, item categories, assignment of these item categories to the custom transaction types, defining of copy control configuration for custom transaction types, and item categories.
• Maintained partner functions using partner function procedure, partner function determination procedure, and assignment of these partner function procedures to the required sales transaction type.
• Integrated billing in CRM with AR, revenue control account determination procedures, assignments, determination types, billing document types & number ranges, item categories, item category determinations, and account keys in pricing procedures, which are all present in FI.
• Heavily participated in product enhancements such as maintenance of attributes, attribute sets, assignments of attributes to the attribute sets, maintenance of categories & hierarchies, assignments of attribute sets to categories.
• Configured condition techniques including pricing procedures, condition types, access sequences, condition records, pricing procedure determinations, and condition maintenances.
• Involved in setting up condition exclusions and variant conditions for configured products, & group conditions for scale values along with hierarchical accesses for price optimization.
• Designed and Tested Interfaces with legacy systems like Kewill, 3PL locations via custom interfaces and EDI.
• Created status reasons, status profiles, catalogues & codes for opportunity management.
• Set up organizational models, and defined sales organizations, sales offices, sales groups in these organizational models. Also mapped organization units in the R/3 system.
• Developed designs (functional & configuration), test scripts, and user manuals for the production support team.
• Developed SMARTFORM for SD billing documents used for the transaction VL02N using the standard print program RLB INVOICE
• Worked with Dynpro teams regularly for creation of front-end screens for business users.
• Hosted demos with business users and SAP teams as part of an ongoing feedback program, which ensured an extremely smooth execution of the project.
• Created functional/configuration designs, system test plan documents, and wrote test scripts in Confidential Quality Center accordingly.
• Used SOLMAN regularly for moving transports for various configurations between clients.
• Played the role of Project Coordinator and ensured a stable communication between offshore / business / SAP teams.
• Wrote end-user manuals for the business team, to assist with the go-live phase of the project.

Confidential, Bridgewater, NJ

SAP SD/LE Consultant

Responsibilities:

• Involved in testing for various scenarios such as Invoice (810), Purchase Order (850), POA (855), and Transportation carrier shipment status (214).
• Used X12 beyond compare to compare and analyse the mapping spreadsheets for invoice and ASN in R3 ECC 6.0.
• Created and tested sales orders, deliveries, and invoices for external partners using the clients’ middleware.
• Heavily involved in the preparation and documentation of test scenarios, along with the conductance of testing (unit testing, UAT, integration / regression testing) with the use of HPQC.
• Supported the production system and day to day EDI transactions for both inbound and outbound messages, including intercompany communications.
• Interacted with the clients for AS2 connections, and ensured proper connectivity and accurate transmission of messages before and after the middleware upgrade.
• Analyzed mapping issues for X12, EDIFACT, and IDOC messages for various partners.
• Integrated SAP with EDI for Invoices, Advanced Shipping Notifications, and Purchase Order Acknowledgements.
• Properly identified test conditions in SD, created test scenarios for EDI test scripts, and eventually conducted testing.
• Output determination using EDI for sales order confirmation, shipping confirmations and billing documents.
• Analyzed and tested PO (Purchase Order), ASN (Advance Shipping Notice), and Invoice transactions.
• Involved in the testing of Inbound and Outbound maps.
• Processed EDI transactions utilizing various protocols (FTP, SFTP, HTTP/S, VAN & AS2) and communication channels.
• Configured and Tested EDI messages, including EDIFACT, ANSI X12.
• Provided extensive production support for EDI communications.
• Provided SAP SD/EDI technical and non-technical support to team members and end-users on various EDI transactions and IDoc error resolution techniques during partner testing, go-live and hyper-care phases.
• Involved in setting up various inbound and outbound EDI IDOCs including setting up the partner profiles, process codes etc.
• Also involved in creating custom function modules for outputs with no existing standard SAP function modules.

Confidential, Minneapolis, MN

SAP SD Consultant

Responsibilities:

• Identified all the RICEF objects related to the processes of the client, and created the RICEF’s along with functional designs.
• Assigned new customer account groups to the partner functions as per the requirements of the client.
• Customized sales order processing for different sales scenarios: inquiry to quotation to sales order, and delivery to billing.
• Participated with the business/SAP teams to set up sales areas (sales organizations, distribution channels, and divisions).
• Configured custom sales document types for the client’s rush orders, cash orders, scheduling agreements, free of charge deliveries along with configuring the respective item categories, and schedule line categories.
• Assigned item categories to sales order types, and assigned schedule line categories to item categories.
• Configured Order Reasons, Billing Reasons, & Billing Blocks.
• Set up Copy Control Functions for the client’s custom Sales Order Types.
• Configured various Pricing Procedure Determinations using the condition technique: Pricing procedures, condition types, access sequences, condition tables, and related assignments.
• Extensively worked on setting up output determinations for the custom order types, through setting up output determination procedures, output types, access sequences, and condition tables along with their respective assignments.
• Worked on outbound delivery document structure, including delivery, delivery types, and delivery item categories. This was done in LE.
• Helped set up an output delivery process for sales order processing along with deliveries & delivery packing locations.
• Maintained down payment terms, payment terms, & instalment payment terms for different customers.
• Configured reconciliation G/L accounts for various customer account groups.
• Configured interest calculation & payment terms tailored to the customer’s specific needs, along with configuring dunning processes and payment advices.
• Also involved in the creation of customer master data.
• Configured number ranges for different customer account groups.
• Implemented archiving functionalities for deleting iDocs, and for archiving other SD objects from R/3.
• Worked on the development of an ALV report to display open customer items on the report, involving the name of the customer, Store ID, posting date, requested delivery date, billing document, packing slip, purchase order, payer number, amount, and document type.
• Developed custom IDocs to send customer/material/pricelist/invoice details to a third party system.
• Used HPQC for testing/validation of the processes throughout the project.
• Assisted end users during training and helped during the post go-live production support phase.

Confidential, Portland, OR

SAP SD Consultant

Responsibilities:

• Responsible for several project phases such asCollecting Business Developing Business process Procedures & Design Specifications,Configurations and Project Planning.
• ConfiguredOrder-to-cash Business ProcesseswithNew Sales Document Types, New Item Categories,Delivery Document Types and Billing Document Types including the Copy Controls and Routines to take care of Requirements and Data Transfer Routines.
• Worked in Complex Pricing Procedures:Use of Special Functions within pricing(User Exits, Condition Table’s Maintenance, and Alternative Condition Types etc).
• Involved in Order Management: Contracts,Schedule Agreements, andConsignment Process, Returns(Credit Memo Request & Debit Memo Request)
• Worked with ABAP programmers in giving functional specifications forpreparing Reports and developing Enhancements,User Exits to meet the Business Requirements of the client.
• Billing: Configured SD Billing function such as collective billing,periodic billing, and billing according to customer schedule, and delivery related billing, contract billing.
• Create Customer master data, Material master data, Customer - Material Information record and Customer group.
• Documented the entire configuration done and involved in the end user training andKnowledge Transfer sessions and Production
• Configure the links with item category groups and item categories.
• Resolved change requests from business owners.
• Developed transaction aids for business users.
• Coordinate user training and knowledge transfer to users as well to super-users.

Confidential, Fairfax, VA

Operations Engineer

Responsibilities:

• Provided prompt, accurate and respectful support to the users employing high degree of customer-service skill and technical expertise while ensuring customer satisfaction in a 24 * 7 production environment
• Performed administration activities including installs, upgrades, configuration of TEOCO applications and third party products (Citrix, Business Objects etc)
• Worked with various divisional teams and helped with the configuration of the Active Directory Infrastructure solutions, including planning for organizational unit (OU) structure and security group hierarchy based on delegation requirements, business continuity of operations master roles (FSMO) and group policy objects (GPO)
• Worked with Active Directory Configurations in domain including +3500 users
• Developed, created and automated Active Directory module to pull user data into Oracle using PowerShell scripts saving 20 man hours per month
• Participated in change meetings from a production support perspective, requirement analysis and determining efficient monitoring solutions that are required
• Daily monitoring of database backups and managing secure offsite storage of backup tapes
• Monitor server and workstation logs and network to verify and check for error conditions
• Developed various technical documents including CITRIX Client Receiver Installation, internal products administration guide(s)
• Identified and implemented improvements in the support processes
• Conducted technical activities for user acceptance testing
• Ensured all activities adhere to corporate standards and procedures
• Comply with SSAE16 (SAS70) control requirements
• Managed and trained other team members to ensure strong customer service and organizational skills

Confidential, Silver Spring, Maryland

Tax Specialist

Responsibilities:

• Developed the corporate website to assist customers to check refund statuses, providing information on state tax offices and other tax related issues
• Performed server and workstation upgrades with latest tax software, antivirus
• Prepared tax returns for individuals, small businesses and corporations
• Assisted clients with all phases of bookkeeping and accounting for their businesses
• Prepared and analyzed profit and loss statements
• Coordination of the audit processes
• Administration of accounts payable and accounts receivable functions
• Prepared and submitted payroll returns quarterly and annually