SAP Components

R3 4.7, ECC 6.0, DWM, BW 7.3, BWA 7.2, POSDM 1.0, TREX 7.0, BOBJ 4.0, CRM 7, EP 7.0, and PI 7.0/7.3 Solution Manager 7.0/7.1, Wily Introscope 9.1.5, Sapconsole 7.1, GRC 5.3 and GRC 10

Bolt-on

Optio, Vertex and Oscar POS

Databases

SQL Server 2000/2005/2008R2 and Oracle 10g/11g

OS Administration

Windows Server 2003/2008R2, RHEL 5 6, SUSE 11 and HP-UX 11i

Virtualisation

ESXi 3.5 and vSphere Hypervisor 4.1

Storage Solutions

RAID levels 0, 1, 6. Open filer.

Programming

Perl, awk, sed, sh, PUPPET, T-SQL, SQL Server Integration and Analysis Services

Software Version Management

PUPPET, GITT and Visual Source Safe

Domain Experience

Retail, UK Public sector, Pharmaceuticals and Life Sciences

Confidential

Position: Lead SAP Basis and Solution Manager Analyst

Responsibilities:-

• Install, manage and maintain the in house SAP systems,
• Ensure stability and high availability of the in house SAP Solutions.
• Tuning, monitoring, performance troubleshooting
• Manage Change Requests and execute the related controls
• Implement patches, fixes and upgrade SAP
• Configure, monitor interfaces with surrounding systems such as printing, ALE, RFC and PI channels
• Maintain, develop and coordinate processes with the external service provider/offshore team
• Provide support and advisory services to the SAP Consultants as well as Business users.

Solution Manager Implementation Activities: -

• Configure Solution Manager Road Maps Basic, System Preparation, Managed system, Technical Monitoring, ChaRM and BPM.
• Install Wily Introscope
• Set up new ChaRM Process to adapt Roadchef Change Control process
• Coordinate Interoperability of BMC Remedy and ChaRM for Change Control
• Creation of Project and Maintenance cycle for each landscape
• Set up new batch job for QA environment
• Creation of logical component and Ibase component for project setup.
• STMS configuration for system landscape
• Configure SAP Alerting and Monitoring in Solution Manager 7.1
• Upgrade Solution Manager from SP10 to SP12

Solution Manager Support Activities: -

• Prepare release calendar for the upcoming years
• Facilitate CAB meeting to approve the Change requests for production
• Post-Release, Create new maintenance cycle for the normal project type
• Error handling on the ChaRM document on stand points.
• Check and resolve the dependency on each ChaRM document
• Monitoring and Troubleshooting Background jobs
• Resolving production issues
• Business partner creation for the new users
• Deploying approved transports request into production by daily and monthly release window
• Prepare User guides and manuals

SAP Basis Implementation Activities:-

• Sizing, Installation and configuration of SAP instances ECC, Portal, BW PI that comprise the SAP environment Development, Test and Production
• Design and implement and test Disaster recovery strategy for SAP and database servers
• Arrange Pre and Post Go-Live checks and provide hyper care support.
• Evaluation and design of interfaces between SAP and external systems to facilitate business processes
• Work with 3rd parties to design and implement interfaces for data interchange.
• Configure File2File scenario and Communication Channels in SAP PI.
• Develop and maintain system documentation for all SAP instances and interfaces
• Work with end users and SAP implementation partners on Break fix issues
• Design and implement SAP routine operations for BAU and change control

SAP Basis Support Activities:-

• Set up strategy for IT service desk/Call center to deal with support requests.
• Capacity Planning for SAP systems
• Test Disaster recovery for SAP and database servers
• Schedule downtimes for maintenance EWA reccomendations and Windows updates
• Perform SAP System copies
• Plan and perform SAP upgrades, Support Packages and patches
• Database administration of SAP SQL Server 2008R2
• Monitoring, tuning, and troubleshooting the SAP technical environment on an on-going basis

Software environment: SAP EP 7.31, PI 7.31, BW 7.31, ECC 6.0 EHP6, SAP POSDM 1.0 SP2, SAP Solution manager 7.1, Basware Alusta EDI , SQL Server 2008R2, Windows server 2008 R2, Kronos payroll/clocking system, ESXi 5.5, Qlikview Reporting and OSCAR POS

Confidential

Position: Senior Consultant , SAP Solution Manager and Basis

Implementation Activities: -

• Sizing, Installation, and support pack upgrade of Solution Manager 7.1
• Execution of Solution Manager Roadmaps
• Configure Technical Monitoring and MAI
• Configure EWA for Production systems
• Configure Incident Management

Support Activities:-

• Close and Open Project Cycles using SOLAR PROJECT ADMIN
• Facilitate Weekly CAB meetings by presenting Change Requests
• Review, approve and deploy technical Change Requests to Production as a member of Change Advisory Board
• Asses Change Request from Audit perspective check test evidence, Create test case document
• Asses High Risk Change Requests
• Execute approved Change requests using ChaRM for clients Airwave and AA
• Execute approved Change requests for client Estee Lauder Companies
• Troubleshoot Transport Requests and coordinate with functional consultants and developers
• Delegate duties to SAP offshore team and act as a single point of contact for onsite customer.
• SQL Server Database Compression

Software environment: SAP Solution Manager 7.1, Remedy, Salesforce, HPQC, Oracle 11i, HP-UX 11, Windows Server 2008 R2, ECC6 EHP6, PI 7.0, BW 7.3, BWA 7.2, EP 7.0, CRM 7 and Solution Manager 7.1. Bolt-ons Optio print manager and Vertex

Confidential

Role: SAP Basis Specialist

• This was a short contract where i was responsible for EHP5 upgrade, write Disaster Recovery scripts using PERL and sh, Integrate SAP servers running Linux into PUPPET controlled environment
• - Version Upgrade from Solution Manager 7.0 to Solution Manager 7.1
• - Perform EHP4 to EHP5 upgrade for ECC6.0 system
• - Design and implement Disaster recovery using PERL and sh Scripting

Software Environment: ECC 6, BW 7, EP 7.0 and Solution Manager 7.0, RHEL5 and Maxdb

Confidential

Role: SAP Basis Lead and Security Analyst

Responsibilities:

• Install and administer ECC, BW, EP and PI systems
• Perform post-installation activities
• Configuring Transport management system and manage transports
• Building new systems with System Copy concept.
• Applying Java Support packs and installing Add-on ESS/MSS
• Applying ABAP support pack stacks and kernel upgrades
• Adjust Profiles with required parameters as per Go-Live tests
• Proactive System Monitoring
• Creating and monitoring Background jobs
• Configuring CCMS monitor sets
• Administer spool and solve end-user Printer issues.
• Daily Transport and monitoring Production Systems
• Monitor all SAP systems work processes, users, system logs, short dumps, locks, developer traces, system traces, disk space, etc.
• Track performance issues and carry out Root cause analysis using solution manager
• Perform Client Copy across systems in the System Landscape.
• Working with the T-code SUIM for solving authorisation issues
• Creating RFCs, logical systems, creating and releasing change requests
• Oracle database administration to resolve space and performance problems
• Defining Roles using PFCG according to specification
• Java stack administration using NWA and other Netweaver tools
• Design and implement SAP security to comply with SOX and SOD Role design and user assignment strategy.
• Setting Up the System Landscape Directory and SLD Bridge.
• Contribute to documentation for the various tasks for the client.
• Keep systems and applications in a validated state according to legal and corporate requirements with respect to Audit

Environment: RHEL5, BI 7.0, Solution Manager 7.0, EP, BI, PI 7.0, Oracle 10g

Confidential

Position: Informatics support and Development

Responsibilities:

• Support multidiscipline systems and application activities.
• Install, configure and maintain systems hardware, software and components.
• Evaluate software and hardware to ensure compatibility with computing system.
• Ensure system conforms with architectural objectives and system's production readiness and supportability.
• Perform incident management and resolves hardware, software and configuration problems with systems.
• Database Administration: Backup using online, offline, partial, differential and incremental methods. Oracle was administered using brtools, sqlplus and DBA cockpit.
• Perl Programming: Automate running of programs in Linux, collect and query data from SAP servers and transfer data to Banks using secure protocol.
• OS administration: Integrate SAP servers into PUPPET controlled environment, automated installations, compile and install software. Configure NFS, NIS and DHCP. Install and administer Sun Grid Engine. Windows administration experience is in installation, network configuration, user administration, maintaining shares and services. Deal with Icinga alerts.
• Hardware Storage Solutions: Configure IBM system x as diagonal Raid Level 6 , install configure open filer and manage shares. Configure RAID level 0 and 1 for a blade array to provide bigger hard drive space and help recovery from hardware failure.
• Soft skills: Write Reference manuals for end users and first level support. Build effective numerical models using Excel spread sheets.
• Data modelling: Developing data models using ER modelling, star schema and snowflake schema. Design dimensions, fact tables and create measures in SQL Server Analysis services. Develop ETL pipeline using SQL Server Integration services to update OLAP cubes. Deploy SSIS packages on SQL Server.

Programming: Develop GUI applications in JAVA and VB.NET using SQL Server and MySQL as back end databases. PERL was used for automating running of applications at OS level.