OBJECTIVE

• To be in a position that calls for handling entire responsibility of a multi - national Organization with major responsibilities that will effectively utilize my communication, leadership, and organizational skills to its growth and development through smart work and dedication in the field of SAP as CRM FUNCTIONAL CONSULTANT where I can share and enrich my knowledge.

SUMMARY

• SAP CRM consultant with above 5.8 years of experience in implementation and support of SAP CRM (Real Estate) and SAP CRM in that 1 implementations and 2 production support.
• SAP certified CRM functional with Open SAP Certified C4C Functional.
• Having sound knowledge in customizing and configuring the Basic functions like Organizational data determination, Partner processing, Transaction Processing text determination, Activity management, Territory management, status profiles and Action profiles.
• Proficient in configuring and customizing the key concepts of Marketing which includes Marketing planning and campaign management, Trade Promotion Management, Personalized mail forms, Marketing calendar, Segmentation and Lead management.
• Successfully completed various projects in SAP upgrade, SAP support SAP quality Assurance in SAP CRM Real Estate and CRM
• Experience in SAP CRM Real Estate, SAP CRM, in term of upgrade, support.
• In depth experience in CRM business process and mapping the process in correct dimension.
• Solid management skills, capable of leading and motivating individuals to maximize level of productivity: a customer-centric professional for exceeding customer expectation in delivery for committed services.
• Excels in mapping clients’ business requirements, translating them into functional specification and designing custom solutions by implementing SAP solution in different Business scenario like Marketing, Sales, and Services.
• An effective communicator with strong leadership, decision making, analytical and problem solving skill.

Areas of Expertise

• SAP CRM-7.0 EHP-2 Certified Associate
• SAP C4C (Cloud For Customer) Certified from Open SAP

PROFESSIONAL EXPERIENCE

Confidential

Sr. Software Engineer

Responsibilities:

• Maintains a thorough knowledge of the organization and adheres to all organizational standards
• Responsible for design, build, test and deployment efforts for SAP CRM technology solutions
• Responsible to provide hands on functional and technical knowledge as well as manage client relationships within the context of the role.
• To write development specifications and interface with customers to test modifications and resolve any issues that arise.
• Execute assigned tasks within a structured project environment and lead consultants in various project work stream.
• Analyze customer needs and participate in the design and architecture of business process solutions.
• Understand the Clients Business Process
• Mapping the Business Process with SAP CRM Process
• Collecting the requirements of the client
• Analyzing the requirements with respect to SAP CRM
• Responsible for completeness and quality of functional design
• Translate business requirements into SAP functional and configuration requirements
• Configuring the SAP CRM system according to clients’ requirement.
• Coordinating with technical team members to reach the technical requirements.
• Responsible for testing and documenting the SAP software configuration

Confidential

Asst. Manager CRM

Responsibilities:

• Provide hands on functional and technical knowledge as well as manage client relationships within the context of the role.
• Responsible for design, build, test and deployment efforts for SAP CRM technology solutions.
• Write development specifications and interface with customers to test modifications and resolve any issues that arise.
• Execute assigned tasks within a structured project environment and lead consultants in various project work streams.
• Analyze customer needs and participate in the design and architecture of business process solutions.
• Responsible for completeness and quality of functional design.
• Translate business requirements into SAP functional and configuration requirements.
• Responsible for testing and documenting the SAP software configuration
• Serving as a liaison between the Customer and offshore development team.
• Responsible for gathering business requirements and preparing FSDs, communicate with development, QA.
• Communicating process changes, enhancements, and modifications to the team.
• Work on production issues as incidents.
• Serving as a liaison between the programmers and internal business entities in designing and implementing functionalities.
• Responsible for implementation process to new clients, by setting up to go live.
• Performing research on implementing new enhancements, competitor and market analysis for higher management.
• Providing support to different clients for the daily issues.
• Performing competitor and market analysis for higher management.
• Training the new joiners by giving functional and technical knowledge related to the project

Confidential

Management Trainee

Responsibilities:

• Handling Booking process and operations, updating in ERP System.
• Preparing and maintaining record of Allotment Letters, Agreements and other documents and sent them on time to Clients & Brokers.
• Handling Demand notes / Reminders, follow up for payment with client and brokers.
• Preparing MIS reports of Daily Bookings & Payment on Daily, Monthly basis & send the MIS to all concerned person.
• Dealing with Walk in customers, customers on phone and emails to solve their queries regarding various issues
• Project/construction status and associated timelines, refund and transfer of units along with payment related queries.
• Maintenance and security of client database, agreement documents and files.
• Responsible for strategy formulation and implementation to increase collection.
• Reconcile the software with accounts department regarding payment.
• Updating the data in software on daily basis & generating MIS as per the demand of seniors.
• Dealing with software developers regarding software development & amendments.