SAP Components

R3 4.7, ECC 6.0, DWM, BW 7.3, BWA 7.2, POSDM 1.0, TREX 7.0, BOBJ 4.0, CRM 7, EP 7.0, and PI 7.0/7.3 Solution Manager 7.0/7.1, Wily Introscope 9.1.5, Sapconsole 7.1, GRC 5.3 and GRC 10

Bolt-on

Optio Print Manager, Vertex and Oscar POS

Databases

SQL Server 2000/2005/2008R2 and Oracle 10g/11g

OS Administration

Windows Server 2003/2008R2, RHEL 5 6, SUSE 11 and HP-UX 11i

Virtualisation

ESXi 3.5 and vSphere Hypervisor 4.1

Storage Solutions

RAID levels 0, 1, 6. Open filer.

Programming

Perl, awk, sed, sh, PUPPET, T-SQL, SQL Server Integration and Analysis Services

Software Version Management

PUPPET, GITT and Visual Source Safe

Domain Experience

Retail, UK Public Sector, Pharmaceuticals and Life Sciences

Confidential

Position: Lead SAP Basis

This was a Greenfield SAP implementation project involving functional areas MM, SD, Master Data, MIM, IS-RETAIL, PI, BW and POSDM point of sales data management for business areas Finance, Retail, Fuel, Catering and Hospitality.I worked as part of IT Infrastructure Team in close association with Head of IT, Network administrators, OS Administrators and Data Centre staff. I also closely worked with Roadchef SAP Project team and implementation partners to drive SAP implementation . Remit of the project was also to migrate IT infrastructure to cloud based platform, upgrade Business systems and move finance operations from SAGE ERP to SAP

Responsibilities:-

• Install, manage and maintain the in house SAP systems
• Ensure stability and availability of the in house SAP Solutions
• Tuning, monitoring, performance troubleshooting ABAP and JAVA instances
• Manage Change Requests and execute the related controls
• Implement patches, fixes and upgrade SAP
• Configure interfaces with surrounding systems such as printing, ALE, RFC and PI channels
• Maintain, develop and coordinate processes with the external service provider/offshore team
• Provide support and advisory services to the SAP Consultants as well as Business users
• Migrate servers from Old Data Center to new Data Center running virtual systems

SAP Basis Implementation Activities:-

• Sizing, Installation and configuration of SAP instances ECC, Portal, BW PI comprising Development, Test and Production
• Create Print Devices for all geographic locations using SPAD
• Setting up SSO for Portal
• Design, Implement and Test Disaster recovery strategy to meet RTO RPO
• STMS configuration for system landscape
• Arrange Pre and Post Go-Live checks and provide hyper care support.
• Evaluation and design of interfaces between SAP PI and external systems POS, EDI and ftp to facilitate business processes and data interchange
• Configure File2File scenario and Communication Channels in SAP PI
• Support implementation of Hand Held Terminals Mobile devices and integration with ECC
• Develop and maintain system documentation for all SAP instances and interfaces
• Design and implement SAP routine operations for BAU and change control

SAP Basis Support Activities:-

• Troubleshoot Transport Requests and coordinate with functional consultants and developers
• Database administration of SQL Server 2008R2
• Plan and perform SAP upgrades, Support Packages and patches
• Perform SAP System copies
• Schedule downtimes for maintenance EWA recommendations and Windows updates
• Capacity Planning for SAP systems
• Monitor, Troubleshoot and Tune SAP technical environment on an on-going basis
• Interface monitoring and troubleshooting IDocs, XML messages and Printing issues
• Set up strategy for IT service desk and call center to deal/route SAP support requests.
• Work with end users and SAP implementation partners on Break fix issues
• SQL Server Database Compression

Solution Manager Implementation Activities: -

• Configure Solution Manager Road Maps Basic, System Preparation, Managed system, Technical Monitoring, ChaRM and BPM.
• Install Wily Introscope
• Coordinate development of Interoperability between BMC Remedy and ChaRM
• Set up new ChaRM Process to adapt Roadchef Change Control process
• Creation of logical component and Ibase component for project setup
• Creation of Project and Maintenance cycle for each landscape using SOLAR PROJECT ADMIN
• Review, approve and deploy technical Change Requests to Production as a member of Change Advisory Board
• Facilitate Weekly CAB meetings by presenting Change Requests
• Upgrade Solution Manager from SP10 to SP12
• Configure SAP Alerting and Monitoring in Solution Manager 7.1
• Set up new batch job for QA environment
• Asses Change Request from Audit perspective check test evidence, Create test case document
• Asses High Risk Change Requests

Solution Manager Support Activities: -

• Prepare release calendar for the upcoming years
• Facilitate CAB meeting to approve the Change requests for production
• Post-Release, Create new Maintenance cycle for the Normal project type
• Error handling on the ChaRM document on stand points.
• Check and resolve the dependency on each ChaRM document
• Monitoring and Troubleshooting Background jobs
• Resolving production issues
• Business partner creation for the new users
• Deploying approved transports request into production by daily and monthly release window
• Prepare User guides and manuals

Environment: SAP EP 7.31, PI 7.31, BW 7.31, ECC 6.0 EHP6, SAP POSDM 1.0 SP2, SAP Solution manager 7.1, Basware Alusta EDI , SQL Server 2008R2, Windows server 2008 R2, Kronos payroll/clocking system, ESXi 5.5, Qlikview and OSCAR POS

Confidential

Position: Senior Consultant , SAP Solution Manager and Basis

I worked as Senior SAP BASIS consultant providing production support. In addition to the normal support of ECC, PI , EP, BW, SCM, APO, CRM, BOBJ, MDM and Bolt-on, I was also involved with project activities like GRC 10 implementation, SAP Upgrades, APP Servers implementation and Performance improvement measures. In a nutshell I was involved with both Support and Project related activities

Production Support Activities:-

• Normal day to day SAP BASIS/Netweaver Support activities, monitoring and troubleshooting Level 2/3 problems
• Production support and attending P1/P2 calls
• Performance tuning
• Oracle database administration to resolve space and performance problems

Project Activities:-

• PI Version Upgrade for 7.1 to 7.3
• Implementation of GRC10 ARA, ARM, and EAM
• System copy of ABAP and Portal systems
• ECC EHP6 upgrade
• CRM 7.0 Upgrade EHP1 to EHP2

Environment: ECC 6.0, HP-UX 11, PI 7.0/7.1, SCM 7.0, BW 7.0/7.3, BWA 7.2, EP 7.0, CRM 7, Solution Manager 7.1, GRC 10, Oracle 11i, SQL Server 2008R2, Bolt-ons Optio print manager and Vertex, Remedy, Salesforce, HPQC, HP-UX 11, Windows Server 2008 R2, Bolt-ons Optio print manager and Vertex

Role: SAP Basis Specialist

• This was a short contract where i was responsible for EHP5 upgrade, write Disaster Recovery scripts using PERL and sh, Integrate SAP servers running Linux into PUPPET controlled environment
• - Version Upgrade from Solution Manager 7.0 to Solution Manager 7.1
• - Perform EHP4 to EHP5 upgrade for ECC6.0 system
• - Design and implement Disaster recovery using PERL and sh Scripting
• Environment: ECC 6, BW 7, EP 7.0 and Solution Manager 7.0, RHEL5 and Maxdb

Role: SAP Basis and Security Analyst

My role was to support the implementation projects, move from project to go-live and BAU whilst also focusing on knowledge transfer to a couple of IT professionals with the objective of leaving them in a fit state to work with an offsite BASIS and Security professionals to maintain the SAP landscape. I was also responsible for the management of technical components surrounding SAP, databases and the various associated environments. There was plenty of hands on SAP project and BAU work.

Responsibilities:

• Install and administer ECC, BW, EP and PI systems
• Perform post-installation activities
• Configuring Transport management system and manage transports
• Building new systems with System Copy concept.
• Applying Java Support packs and installing Add-on ESS/MSS
• Applying ABAP support pack stacks and kernel upgrades
• Adjust Profiles with required parameters as per Go-Live tests
• Proactive System Monitoring
• Creating and monitoring Background jobs
• Configuring CCMS monitor sets
• Administer spool and solve end-user Printer issues.
• Daily Transport and monitoring Production Systems
• Monitor all SAP systems work processes, users, system logs, short dumps, locks, developer traces, system traces, disk space,
• Track performance issues and carry out Root cause analysis using solution manager
• Perform Client Copy across systems in the System Landscape.
• Working with the T-code SUIM for solving authorisation issues
• Creating RFCs, logical systems, creating and releasing change requests
• Oracle database administration to resolve space and performance problems
• Defining Roles using PFCG according to specification
• Java stack administration using NWA and other Netweaver tools
• Design and implement SAP security to comply with SOX and SOD Role design and user assignment strategy.
• Setting Up the System Landscape Directory and SLD Bridge.
• Contribute to documentation for the various tasks for the client.
• Keep systems and applications in a validated state according to legal and corporate requirements with respect to Audit

Environment: RHEL5, Windows Server 2003, BI 7.0, Solution Manager 7.0, EP, BI, PI 7.0, Oracle 10g, SQL Server 2000, SQL Server 2005, SQL Server 2008 R2

Position: Informatics support and Development

This was multipurpose role in IT infrastructure team to provide System and Database administration support in order to maintain Linux infrastructure and also develop Laboratory information management systems.

Responsibilities:

• Support multidiscipline systems and application activities.
• Install, configure and maintain systems hardware, software and components.
• Evaluate software and hardware to ensure compatibility with computing system.
• Ensure system conforms with architectural objectives and system's production readiness and supportability.
• Perform incident management and resolves hardware, software and configuration problems with systems.
• Database Administration: Backup using online, offline, partial, differential and incremental methods. Oracle was administered using brtools, sqlplus and DBA cockpit.
• Perl Programming: Automate running of programs in Linux, collect and query data from SAP servers and transfer data to Banks using secure protocol.
• OS administration: Integrate SAP servers into PUPPET controlled environment, automated installations, compile and install software. Configure NFS, NIS and DHCP. Install and administer Sun Grid Engine. Windows administration experience is in installation, network configuration, user administration, maintaining shares and services. Deal with Icinga alerts.
• Hardware Storage Solutions: Configure IBM system x as diagonal Raid Level 6 , install configure open filer and manage shares. Configure RAID level 0 and 1 for a blade array to provide bigger hard drive space and help recovery from hardware failure.
• Soft skills: Write Reference manuals for end users and first level support. Build effective numerical models using Excel spread sheets.
• Data modelling: Developing data models using ER modelling, star schema and snowflake schema. Design dimensions, fact tables and create measures in SQL Server Analysis services. Develop ETL pipeline using SQL Server Integration services to update OLAP cubes. Deploy SSIS packages on SQL Server.

Programming: Develop GUI applications in JAVA and VB.NET using SQL Server and MySQL as back end databases. PERL was used for automating running of applications at OS level.