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Sap Sd Technical Resume Profile

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ChicagO

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SUMMARY

A results - oriented individual with IT Help Desk Application Support SAP Sales Distribution Support Healthcare Information Technology Analyst experience: Epic EMR All scripts EEHR experience Active Directory Provisioning Work At Home Remote Call Center Support ACD Inbound Call Center Representative Business and Client Advocacy, experience. Additionally, I can offer network computer operations and trouble-shooting support as well as database support. I am client centric, motivated, and have a professional work ethic. I am also open to discussing short-midterm projects and 'Work at Home' opportunities. Possesses excellent integrity, and an aptitude for learning the latest technology and acquiring new skills, as a part of successful cross-functional teams as well as independently.

TECHNICAL SKILLS

Hardware Operating Systems Applications: Windows 2008/2007/XP/Vista/2000/NT, Client/Server, Oracle Database, Microsoft SQL Server, Microsoft Office Microsoft Exchange Outlook OWA, OpenOffice.org, Active Directory Domain Services Active Directory RMS Active Directory Objects Rights Management, MAC, SCCM, VMware Workstation, Ghost, Citrix XenApp, Wireless configurations, Home Office Router configurations, LAN, Infrastructure, SAP, Cable Data, Epic 2014, Electronic Health Records EHR, Open EMR 4.1, Kronos time entry trouble-shooting, TCP/IP, DNS, DHCP, VPN Client, Remedy, Zen desk, HP Service Manager 7.0, Salesforce.com, Service Now, End-User Documentation. The above listing is not inclusive.

Experience

Confidential

Contractor: SAP SD Technical

Supporting client internal sales staff and 3rd party vendors with product research, and defilement via, inbound calls, e-mail, and et cetera.

Confidential

Support Service Desk Analyst

  • Medical application multi-module support provided to physician population general staff population via: telephone, e-mail, and et cetera.
  • Ancillary My Chart patient portal access assistance.
  • Epic User account password resets, blocked locked account resolutions.
  • Epic Hyperspace
  • Oracle LMS used for: verification of requisite Epic 2014 learning path course completion and user access assistance.
  • Ancillary Windows 7, Citrix XenApp, VPN Client, OWA, MS Product-line, productivity-ware support.
  • Windows 2008 Server: Active Directory RMS, MAC - Multi-Site User Account Provisioning used to: create new user accounts, unlock accounts, and execute AD basic rights management services.
  • Completed Epic 2014: Ambulatory Providers Training.
  • Completed Epic 2014: Overview of Changes Training.
  • Completed Epic 2014: View Only Training.
  • Service Now CRM platform used for reporting, tracking, and incident management.
  • Post 'Go Live' HIT application support provided to hospital and practice end-user population via: telephone, e-mail.
  • Remedy ARS v8.0, used for incident management and tracking.
  • Ancillary Patient Portal Access assistance e.g.: Epic My Chart .
  • Created an MS Excel worksheet to assist client's tracking of data.
  • Ancillary end user support provided for Windows 7, Cisco VPN Client, user productivity-ware, e.g., MS Product line.
  • Micro-Contractual work for businesses, organizations, e.g.: Windows XP to 7 Windows 7 to 8, Excel.
  • Performed project-based web research for client funding Microsoft Excel data entry, to assist in building a Master Index.

Associate Technical Consultant

  • EEHR HIT Help Desk Technical Support for: Practice Management end-user population's on Enterprise Electronic Health Records Application. Support delivered via: telephone, e-mail, secure remote desktop protocol RDP sessions, IM Chat,
  • A general routine involved: supporting Practice staff with daily Work-flows, CPT Codes, ICD 9 10 Codes, Orderable Items Dictionaries, error analysis and resolution, office software and hardware configurations.
  • Executed Transact-SQL statements within Microsoft SQL Server 2005 and 2008 environments.
  • Created SQL user log-in access and configured requested or appropriate User Mapping to databases.
  • HIPAA Compliance training.
  • Medical Terminology.

Training Track Program Participant

  • Engaged in Oracle Database/SQL Developer classroom training and hands-on business-based learning.
  • Created and managed user accounts via Windows 2003 Server Active Directory User Management: Moves Adds Changes RMS.
  • Created SAP R/3 User Accounts, et cetera, and managed incident tracking via Remedy and HP Service Manager 7.0.
  • Created and managed user accounts via Windows 2003 Server Active Directory User Management: Moves Adds Changes RMS.
  • Generated additional value to client by performing ancillary Domino Administrator support and maintaining organizational Notes Storage Facilities, facilitating cost reductions.
  • Microsoft SQL Server 2005 User Account provisioning.

SAP Help Desk

  • Help Desk Analyst on-site and virtual support for SAP R/3 modules.
  • Engaged in LAN support activities, including diagnosing client connectivity failures, provided Remote Desktop support, diagnosed Cisco VPN client connectivity issues.

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