Summary

• A Skillful professional with over 9 years of experience as SAP CRM ABAP in SAP CRM, WEB UI, BSP, ISA B2B, B2C, CRM Middleware, Web Dynpro and ABAP/4.
• Working Experience on Implementation, Upgrade and Rollout projects.
• Strong SAP business knowledge and maintain good user relationship for solving day to day tickets
• Excellent skills in integrating, testing, document preparation, user training and support. Experience covers manufacturing, pharmaceutical and Oil Gas Media.
• Expertise in SAP CRM: Internet Sales ISA , Customer Interaction Center CIC , CRM Internet Sales B2B, B2C and Web Channel
• Expertise in CRM 2007 7.0 Web UI enhancements using Component workbench, UI configuration tool, Enhancement sets, Generic Interaction Layer GENIL /Business Object Layer BOL development and extensions, Navigation bar profile customizing, Dynamic navigation customizing, Business Role customizing, Runtime repository enhancement, Editable Overview pages migration eOVP and expertise in new BSP tag library

Professional Summary:

• Diverse experience on IC web client enhancement User Interface development, BSP, WebDynpro, ABAP with Workflow.
• Senior developer for applications in SAP NW Webdynpro and Business Server Pages BSP
• Performed Business Requirement Collection, Process Analysis, Gap Analysis, Opportunity Management, Activity Management and Workflow Management
• Diverse experience on IC web client enhancement User Interface development, BSP, WebDynpro, ABAP with Workflow.
• Experienced in BAPIs, BDOCs, ALE/IDOCs, RFCs, EEWB, ABAP Object oriented development, MVC Model View Controller architecture and including developing web applications using Business Server Pages BSPs .
• Experience in the business process mapping, process design and configuration of E marketing
• Tracked and used Web behavior to target customers, which will help in driving future marketing activities.
• Good knowledge gained in CRM IC web MVC framework mainly in the BOL and GenIL Layers and enhanced various views/view sets, Business Object Layer BOL to meet requirements.
• Experienced in Creating CIC profile, framework, interactive scripts in WinClient and WebClient
• Involved in middleware customization, BDoc modeling, RFC, Replication and Realignment of BDoc and data exchange with R/3
• Good exposure of implementing complaint management, credit management and contact management
• Familiar with ASAP Methodologies and Solution Manager for CRM Interaction Center
• Business Object Builder for defining and analyzing business objects, methods and events.
• Good communication, interpersonal and managerial skills, team player with positive attitude and self-motivated to work independently and in team as well.

SAP CRM Expertise:

• IC Win Web client development and CRM middleware
• Configuration of master data for different business transaction
• SAP solutions within my SAP CRM and SAP SD modules
• Worked with all functionalities of IC WebClient, integration of CTI with ICI and multi-channel AMC application adaptor, RFC connections and CMS configurations.
• Experience in configuration and set-up of ICWebClient environment. Built Item Category buttons for Sales Orders and functionality to flip the item category.
• Customer Interaction Center CIC Telesales: Opportunity Management, Activity Management, Lead Management, Workflow Management, Inbound Outbound Telesales. WinClient WebClient
• CRM Enterprise: Enterprise Marketing, Enterprise Sales, Service, Analytics, Campaign Management Preparation, Planning, Execution, Optimization. Lead Management
• Extensive experience of Campaign Management, Inbound Lead Management, Outbound Lead Management, Opportunity Management, Products, Lead Management, Tele Sales, Order Processing, Business Partners and Activity Management.
• Experience in ASAP, Value and CRM Implementation via Solution Manager. Extensive knowledge of CRM Enterprise, Field applications and E-Commerce. Mapping Clients business process to SAP Business process.
• Experienced in configuration of Business Partner, Product Master, Marketing, Sales, Product catalogue, Customer master and Services.

Project Experience:

Confidential

Role: Sr. CRM Consultant

Environment: CRM 7.0, ECC 6.0

Responsibilities:

• Enhanced the BTE events to download the payment card information from CRM to ECC on the customer master
• Enhanced the BTE events to default some required fields on the customer master during the customer master replication from CRM to R3
• Analyzed the pricing procedures to enable pricing procedure download through CRM middleware from ECC to CRM system
• Provided technical and functional design for middleware to accommodate business partner mapping to R3 account group
• Worked on the issues on sold to party missing on ADR orders
• Enhanced order verification reminder on new accounts.
• Enhanced Email test system for ERMS in CRM
• Developed a report for New segmentation attribute for sponsor
• Worked on the pricing issues when the ADRs are overided.
• Worked on the direct debit card processing isssues.

Confidential

Role: Sr. CRM Consultant

Environment: CRM 7.0 Upgrade from 5.0 to 7.0 , ECC 6.0

Responsibilities:

• Enhanced Service Contract and Service Quotation transaction with pop-up window, which is used to display the required service processes data for T M Analysis, using BOL Programming.
• Work on BDocs to transfer the partner function information from the service order from CRM to ECC.
• Developed a report to display the Service Contract details between the given period.
• Developed a report to display the attributes of IObjects in CRM.
• Added new field to Service Contract using AET.
• Added new fields to Service Order create transaction in both the header view and item view and worked on the logic to transfer the data from the header view to Item view in CRM.
• Worked on the technical issues related to Service module.
• Worked on creating a custom assignment block in service contract item page to replicate the custom tab in GUI
• Added custom assignment blocks on Account OV page to achieve user requirements for service module
• Worked on Automatic determination of service contracts and SLAs in Service Orders.
• Worked on Warranty validation in Service process for Web UI development.

Confidential

Role: Sr. CRM Techno Functional Consultant

Environment: CRM 7.0, ECC 6.0

Responsibilities:

• Involved in providing and managing partner management, channel marketing, partner order
• Involved in providing and managing partner management, channel marketing, partner order management channel services for CHM.
• Worked on the CRM UI configuration Tool and Application Enhancement Tool for custom fields,
• Views development and Toolbar Enhancements.
• Involved in the Configuration of Business roles in CRM Web UI
• Worked on BOL GenIL programming.

Confidential

Role: Sr. SAP Consultant

Environment: CRM 7.0, ECC 6.0

Responsibilities:

• Involved in developing Technical design documents including business process flows, mapping documents and design specifications
• Got Hands on experience on CRM Middleware
• Developed an outbound interface program to transfer G/L transaction totals from ECC to BPC, Where the inter company eliminations and legal consolidations are performed.
• Involved in product configuration pc from Variant configuration VC into CRM through IPC tool.
• Implemented complex solutions in the framework, involving the UI framework and the Business Object Layer
• Developed Different BADIs to enhance the functionality
• Involved in configuration of customer interaction center CIC
• Involved in configuration and customization of Agent Inbox, Interaction Record, CIC Web client

n details.