SUMMARY

• SAP Consultant with 10 years of experience in Consulting, Operations, Leadership and delivering cost effective solutions as per business requirements.
• Dynamic and accomplished professional with around 10 years of experience in Information Technology and Services industry.
• SAP Certified consultant with wide experience in global implementations, multi-country roll outs and big support engagements.
• 9 years of experience as SAP CRM Senior Functional consultant and Project Manager with proficiency in all implementation phases right from requirements gathering and analysis, to GO-Live/Production implementation till production support
• Areas of expertise include Service, Sales, Marketing, Interaction Center, Middleware, Web UI and Sales Distribution Order to Cash
• SAP experience encompasses system configuration, FIT GAP analysis, AS IS TO BE process design, business consulting, solution implementation, extensive work on enhancements, testing, data migration, cutover and post implementation support.
• Configured Master data and basic functions such as Business partners, Products, Organizational Model, Partner/Text/Date determinations, Actions, Status profiles, Transaction types, Item Categories etc.
• Implemented important service processes like Installed Base Management, Service Contracts, Field Service Processes Reactive and Proactive , Planned Services, Inhouse Repairs and CRM Billing
• Configured and customized the key core processes in Sales like Opportunity management, Activity management, Quotation Management, Order Management and Pricing.
• Experienced in implementing marketing processes including Marketing Planning, Multi Wave Campaign execution, segmentation, and ELM
• Strong experience in Implementing Customer Interaction Center CIC Service request, Problem management, Agent Inbox and Transaction Launcher.
• Involved in Middleware Integrating both ECC and CRM systems to replicate master and transactional data and also mapping existing legacy process into SAP Process.
• Involved in migrating employee master data from ECC to CRM using HR ALE integration
• Worked on all major releases of SAP CRM including 4.0, 5.0, 5.1, 6.0, and 7.0 including EhP1 and EhP2.
• Good configuration and process knowledge of SAP SD Order to Cash processes.
• Excellent communication, interpersonal, presentation, analytical skills. Able to translate business objectives into clear functional and technical requirements.
• An excellent learner of new tools, technologies and processes. Demonstrated record of success in applying standard SAP solutions to client specific requirements.
• Got awards and appreciations from clients for excellent performance shown in various projects.
• Got two articles published in SapExperts.com Implementing BP Cleansing in CRM 5.0 and 7.0 and All about SAP CRM tax configuration
• Experienced in support tools like Remedy, HPQC and Solution Manager.

SAP CRM Functional Skills:

• Base Customization: Business Partners, Organization Management, Product master, Status Profile, Date Profile, Text determination Procedure, Partner Determination, and Action Management.
• Service: Installed Base, Field Service process, Service Contracts, Complaint and Inhouse Repair Processing, Planned services, Service Confirmation, Logistics Integration, Time Sheet Integration, Controlling Integration, SLA determination, Transaction Tax Engine and Multi-Level categorization.
• Sales: Activities Management, Opportunity management, Quotation and Order Management, Contract Management, Variant Configuration, Product Modelling Environment PME , Pricing and Tax related configurations.
• Marketing: Management of Lead, Campaign, External List, Creation of Marketing Plan, and Elements of Marketing Plan, Segmentation and Mail Communication, Campaign Execution, Defining and Determining Surveys.
• Web UI: PFCG Role, Navigation Bar Profile, Business Role, creation of Work centres, assign Logical link ID, Transaction Launcher and Application configuration through AET.
• Interaction Center: Problem Management, Service request, Interaction Record, Agent Inbox, Alert Modeller, Call list Profiles, Transaction launcher CTI Integration.
• Middleware: R/3 Integration, Sound knowledge on Initial Load, Admin console settings. Generating required Customizing objects for Initial Replication, updating tables, Define Release queues, Replication of Master Data from ECC to CRM. Worked on enhancements related to Middleware including defining custom extractor function modules in ECC and defining custom mapping function modules in CRM.
• Sales Distribution: Defining Document Types, Item Categories, Copying Controls, Order Management, Delivery, Billing, copying controls, Credit Management, Availability Check and Rebate rocessing
• Data migration: Experienced in migration Customer Master Data, Product Master Data, Open Opportunities, Open Orders and Open Contracts. Used standard middleware request download processing for migration of business partner master data. Experienced in setting up the HR ALE integration between ECC and CRM for migration Employee master data from ECC HR system to CRM.
• Efficient team Player with excellent communication, interpersonal, presentation, negotiation, problem solving mentoring skills and analytical and leadership capabilities.

Professional Experience

Confidential:

SAP Lead Consultant

Environment: SAP CRM 7.0 ECC 6.0.

Responsibilities:

• Conducting workshops with various teams to elicit requirements related to the implementation of Customer Interaction centre
• Development of process maps
• Identifying gaps between the As-Is and To-Be processes
• Development of Business blueprint
• Designing the solution
• Doing required customization in the areas of
• Organization setup
• Pricing and Tax Configuration
• Variant Configuration, Creation, Generation and downloading Knowledge Bases from ECC to CRM
• Sales Order Management
• Service Issue configuration
• Multi-Level Categorization
• Building Rules using Rule Modeler
• Defining and determining surveys
• CIC configuration
• UI configuration including definition of new roles, navigation bar profiles, function profiles etc..
• Writing functional specifications for identified gaps
• Writing test cases and doing functional testing
• Migrating data from legacy systems to SAP CRM
• Handling cutover activities and post production support
• Price Waterhouse Coopers London, UK Tampa,FL / NY US Aug 2010 Dec 2013

Confidential:

Sales Marketing

Environment: SAP CRM 7.0, ECC 6.0 , BI 7.0, SOLMAN HPQC.

Responsibilities:

• Conducting workshops with UK and US business teams and eliciting requirements
• Development of process maps
• Identifying gaps between the As-Is and To-Be processes
• Development of Business blueprint
• Designing the solution
• Doing required customization in the areas of
• Master Data like Business Partners, Products, Organization model setup and employee master data migration
• Defining new transaction types, item categories, copying controls
• Basic functions like Status Profile, Date Profile, Text determination Procedure, Partner Determination, and Action Management
• Opportunity Management, Order management, Quotation management.
• Pricing and tax related settings
• Segmentation, marketing planning, campaign management, ELM and personalized mails
• Writing functional specifications for identified gaps
• Writing test cases and doing functional testing
• Migrating data from legacy systems to SAP CRM
• Handling cutover activities and post production support

Responsibilities as a Project Manager:

• Defining and publishing the project plan
• Adjusting the resources with timely on boarding and off boarding
• Conduct internal team meetings to know the status on daily basis
• Establish proper communication between offshore and onsite team with weekly connects.
• Update the project progress, achievements, issues and risks to the stakeholders in Key Stake Holders meeting every week.
• Motivate and help the team to meet deadlines without any slippage

Confidential:

SAP CRM SD Functional Consultant

Environment: SAP CRM 7.0, ECC 6.0, BI, SOLMAN HPQC.

Responsibilities:

• Studied the business processes and AI-IS, TO-BE analysis by conducting workshops
• Developed Blue prints and took the signoff for the same
• Conducted FRICE sessions to understand the reporting and form requirements
• Designed and configured Organization structure
• Developed new Org determination rules with the help of Z attributes
• Defined various transaction types, Item Categories, Item category determinations
• Worked on copy controls
• Configured Pricing, Partner determination, Status Management, and Action Management
• Did Tax related settings in both SD and CRM.
• Created, generated and downloaded knowledge bases Variant Configuration from ECC to CRM.
• Triggered initial download of various objects like Prices, taxes, plant, SCE and Basis Objects
• Did settings for Master Data replication for BP and Product
• Gave functional specifications for developing various smart forms
• Worked on various BADI implementation of which below are some
• COM PARTNER BADI for Plant determination in Quotation and Order
• EXEC METHODCALL PPF implementation for automatic creation of order on action Execution
• CRM DATAEXCAHNGE BADI to allow replication of documents only after attaining certain status
• CRM ORDERADM I BADI
• CRM COPY BADI to suppress transfer of pricing date from quotation to Order
• CRM ORDER AUTH CHECK to restrict authorizations of transactions to various users based on sales area data
• ORDER SAVE and PARTNER UPDATE BADI's
• CRM UPLOAD CO for Profit Centre Determination

Confidential:

SAP CRM Lead Consultant - Service

Environment: SAP CRM 6.0, ECC 6.0 Remedy.

Responsibilities:

• Master Data Configurations for BP, Product and Installed Base
• Organization Model for Sales and Service
• Setting up of Transaction types, Item categories and Copy Controls.
• Pricing configurations
• Settings for service transactions
• Logistics, HR and Controlling integration
• Planned Services
• Complaints and Returns Management
• Inhouse Repair
• Creation of subject profiles, code groups and defect codes
• Warranty Management
• Action profiles and action profile determination
• SLA and SLA determination
• Status management, Text determination and Partner determination
• WebUI related settings
• Worked on the middleware setup including setting up of sites, subscriptions, publications and replication objects. Maintenance of middleware specific system tables, registering queues, Initial and Delta Data Load of various objects, monitoring of various Queues and BDocs

Confidential:

SAP CRM Module Lead

Environment : SAP CRM 5.0, ECC 4.7 BW3.0

Responsibilities:

• Created Regional customer input templates based on global templates
• Studied regional business processes and developed delta blue prints
• Conducted FRICE sessions and took signoff for Delta Blue prints
• Designed and configured service and sales processes.
• Worked on Org Data Determination profile and rules
• Triggered initial download of various object like Price, taxes and plant
• Configured Tax Transaction Engine TTE according to Tax requirements of the countries
• Did advanced Billing item category determination, Enhanced Revenue account determination, Tax related settings, and Official billing document number ranging
• Configured action profiles for quotation, and invoices.
• Gave functional specifications for developing various smart forms and BADI Implementations
• Worked on CRM UPLOAD CO, CRM ORDER AUTH CHECK and ORDER SAVE BADIs for various desired functionalities
• Added Alternate Business Partner Tax Group field to service transactions through Easy Enhancement Workbench EEWB
• Gave post implementation support for various countries

Confidential:

SAP CRM Consultant

Environment : SAP CRM 5.0, ECC 4.7 BW3.0

Responsibilities:

• Worked on CRM on Demand, a web hosted solution of CRM 5.0 CRM 5.1
• Solving the issues raised by various users on the web front-end
• Doing necessary customization in the back end to reflect the requirements on web front-end
• Co-ordinate with application development team for new developments and unidentified bugs
• Worked on various replication errors and issues

Confidential:

SAP CRM Consultant

Environment : SAP CRM 4.0

Responsibilities:

• Implemented Mobile Sales module
• Actively involved in design of Business Objects, Business Queries, establishing relationship between various business objects
• Design of various tiles and tile sets
• Development of new Business components and Mobile sales Applications
• Generation of User interface layer and Business object layers
• Establishing anchors and hyperlinks
• Involved in Event handling related coding
• Configuring sites for various mobile clients
• Defining of various publications and subscriptions
• Unit and integration testing
• Master Data Migration BP and Product Master
• Extend support to DuPont solving various issues related to CRM General customizing, Mobile Sales, and Middleware.