OBJECTIVE

• Skilled documentation control specialist with more than five year of progressive experience in change request administration, configuration control concepts, providing technical support to project teams, maintain documentation database, and enforcing adherence to written documentation policies and procedures.

SUMMARY

• I offer over 5 years of experience as a documentation control specialist; she is experienced in change request administration, configuration control concepts, documentation database maintenance as well as adherence to written documentation policies and procedures.
• I has 7 years of experience working with in the Mortgage Industry. During her time at Confidential, she was responsible for writing on line letters as well as maintaining their online letter library.
• I worked with MSP, MSP Passport, LPS and MS Excel. As for documentation systems, I have worked with SAP, Assurex CAT web system, and Windchill.
• More than 5 years’ experience with self - Motivation, self -sufficient, accurate, and detail oriented.
• SAP documentation system, Assurex, Catsweb system, Windchill Common PDM system
• Highly qualified in the delivery of time-sensitive data/ financial statements at any given time upon request.
• Proficient in the resolution of franchise and Co-Op Site accounts.
• Proven ability to identify and implement improvements in order to streamline, process, and increase efficiency and productivity.
• Assure effective change order administration
• Maintain accurate configuration control
• Assure effective documentation control administration
• Audit proper documentation, i.e., revision control, in various manufacturing and other functional areas

TECHNICAL SKILLS

• Microsoft Word
• Catsweb
• Team Center
• CATD
• Windchill
• Microsoft Excel
• SAP
• Vistex
• Oracle
• ISM
• Clarify
• AS400
• LAFA
• SRM
• AUD
• MSP
• LADI
• Home saver
• Portal Services Equator
• Sale Force
• LPS
• Evictions/cash for key processing
• Six Sigma
• SharePoint
• LAMP
• HDT Tool
• Experienced in Data Entry (Alpha/Numeric)
• Account Reconciliation
• Employee Training
• Process Improvement and Customer Relations.

PROFESSIONAL EXPERIENCE

Confidential, Garland, TX

Document Control Administrator

Responsibilities:

• Managed the management system’s documentation life cycle (creation, distribution, retrieval and disposal) and ensured disaster recovery
• Enforced Control of Documents and Retention Policy procedures
• Responsible for procedure writing and modifications
• Responsible for Document Master List and Database Administration
• Provided support for Audits, e.g. ISO 9001 and 2008
• Analyzed and reported systems and performance data (electronic and manual databases)
• Created proposals for the continual improvement of the Document Management System
• Distributed notifications and updated documents to applicable areas
• Revised documents for accuracy and provided adherence to policies as necessary
• Provided technical support, guidance, and training to engineers
• Wrote ISO procedures
• Ensured that all change requests were complied with procedure requirements
• Coordinated and controlled processing of change requests, procedures and appropriate documentation
• Coordinated implementation and ensured appropriate revisions of documentation via audits of change
• Prioritized and scheduled completion of approved change orders

Confidential, Plano, TX

Document Control Specialist

Responsibilities:

• Involved on special task team to assure effective change order administration to address FDA warning letter.
• Distributed notifications and updated documents to applicable areas.
• Proofed documents for accuracy and adherence to policies as necessary.
• Provided technical support, guidance, and training to engineers writing ECNs
• Ensured that all change requests complied with procedure requirements.
• Coordinated and controlled the processing of change requests, procedures, and appropriate documentation.
• Coordinated implementation, and ensured appropriate revisions of documentation via audits, of change.
• Requests with all affected areas and facilities.
• Prioritized and scheduled completion of approved change orders.
• Worked with remote facilities in New Jersey and Oregon to assist in changes impacting multiple locations.
• Maintained appropriate logs and records.
• Provided assistance to change requestors in updated documents, creating or updating Bills of Materials, submitting change requests, etc.
• Maintained product configurations by ensuring accuracy of Bills of Materials.
• Maintained item master accuracy by updating additions, deletions, and other changes as required.
• Maintained accurate configuration control for 4 major product lines, each with multiple variants within Controlled part numbers and revision level assignments.
• Assured effective documentation control administration
• Monitored and prioritized routine documentation activities and requests to ensure customer satisfaction.
• Supported custom requests to ensure accurate documentation as necessary.
• Historical archival and retrieval of documentation
• Supported customer requests such as retrieval of old history including down-rev documents and device history provide copies of past procedures find and update old distribution lists, etc.

Confidential, Farmers Branch, TX

Master Data Management

Responsibilities:

• Reconcile and analyze specified general ledger accounts; research general ledger variances (as needed).
• Review month end Journal Entries to ensure accuracy and compliance with controls.
• Assist with internal control (IT and financial) risk assessments(s) and control walkthroughs as assigned.
• Review processes in order to identify weaknesses and strengthen the control environment.
• Perform analysis and review of transactions with a strict adherence to GAAP, Company, SOX compliance, and /or department policies.
• Perform daily review of Promo Billing invoicing documents to ensure accuracy.
• Perform and prepare reports on unclaimed property semi-annually.
• Liaison with external auditors on both annual bank audits and ad-hoc supplier audits.
• Perform department audits.
• Update SOX narratives and perform semi-annual self-assessment testing.
• Ensure the audit objectives are accomplished, appropriate documentation is provided, and timelines are achievable.
• Assist in the compliance monitoring of outsourcer transactions to clear customer’s accounts.
• Data Entry in Resolution Database
• Created and maintain collateral files in SAP and Excel
• Analyze, create and maintain enterprise master data supporting quote to cash process.
• Communicate with internal & external customers to address issues and provide support on data quality and integrity improvements
• Complete large database cleanup projects to insure data integrity.

Confidential, Plano, TX

Quality Assurance/Quality Control

Responsibilities:

• Performed periodic validation of processes monitored and recommend necessary changes and/or process improvements proactively communicated any findings to Manager to initiate required investigations through Excel, Equator, SAP, Sales force and Home Saver
• Sent monthly results communication to Sr. Managers/customers/process owners in Operations. Own any disputes (investigate and reach agreement)
• Cross Trained to perform file reviews
• Kept abreast of regulatory, statutory and/or legislative requirements for processes partnered with business managers to identify root cause of defects; assist in resolution
• Understand business responses for previous results and in corporate into monitoring
• Reported and/or Historical Trending Analysis on findings
• Participated in quarterly/annual Compliance sprints and/or attestations logged all files that are received by the Resolution Team
• Prioritize outstanding loans based on investor deadlines & duration of outstanding items
• Verify that errors and/or discrepancies identified by Post Closer are accurate
• Identify contacts that will be responsible for correcting errors
• Data Entry in Resolution Database
• Created and maintain collateral files in SAP and Excel
• Conducted follow-up correspondence
• Review documentation requested for accuracy and compliance with the loan requirements
• Filed completed Resolution collateral files provided necessary documentation to Loan Servicing Department
• Logged and track critical errors that occur frequently
• Maintained current and thorough knowledge closing and Post Closing Procedures in SAP and Excel, Sale force and Equator
• IR2 and Home Affordable Foreclosure Alternatives (HAFA) Short Sale document discovery, Manager's Exception Report for QA/QC, training of new contract associates
• Team Lead for team of contractors; assist managers with production tracking and team projects; trained new associates
• Conducted Quality Assurance and Quality Control checks to compare data with source documents, or re-enter data in verification format to detect errors on spreadsheets from to SAP to Excel
• Maintained logs of activities and completed work in SAP, Excel, LPS, Sales force and Equator
• Reviewed documents and input specific information into a database
• Awareness of issues with incorrect documents and ensure they do not input the wrong information
• Attention to detail, proficient in compiling and editing spreadsheets in Excel consistently achieved high accuracy scores
• Reported and Business Controls - Detailed oriented. Tracking and reporting results with a focus on policy adherence and QA/QC audits in Equator, Sales force, Equator and
• Documented retrieval and analysis for the HAFA IR2 Project and QA/QC validation
• Captured lost revenue of $250 mm from 47,800 loans
• Increased QA/QC audits from 85% to 99.4% for Business Control
• Subject Matter Expert for HAFA
• Expertise in Excel, SAP, Sales force Equator, AS400, Iportal, LAMP and LPS

Confidential, Plano, TX

Research/Zero Coupons Specialist

Responsibilities:

• consistently provided exceptional quality service
• Assisted homeowners with account management
• Assisted credit challenged customers by providing alternative payment methods
• Assisted customers with products that best suited their needs
• Assisted homeowners with payment reversal on their account provided excellent customer service
• Helped find missing and misapplied funds on accounts successfully handled difficult customers while providing excellent customer service

Confidential, Plano, TX

Customer Service Specialist

Responsibilities:

• Responsible for providing excellent customer service
• Resolved customer inquiries related to billing and account maintenance
• Trained new associates joining the company

Confidential, Los Colinas, TX

Online Business Billing Specialist

Responsibilities:

• Provided outstanding customer service utilized various computer programs to complete daily transactions
• Educated customers about different alternatives when addressing account issues provided resolutions to customers with billing inquiries
• Maintained accurate and detailed records of incoming and outgoing data performed on-line trouble-shooting; identified problems, provided technical advice, filed and followed up on service requests

Confidential, Houston, TX

Account Analyst II

Responsibilities:

• Maintained a one-half million dollar portfolio.
• Compiled data based on research techniques and statistical compilations involving an understanding of operating programs, policies, and procedures.
• Researched payments in SAP and other systems and batched and posted credit card payments for vendors
• Assisted BP and Amoco sites with credit card related inquiries
• Completed daily, monthly, quarterly and annual processing of transactions as assigned while providing exceptional turnaround time
• Performed variance analysis between budgeted and actual results and reviewed results with budget managers
• Responsible for training new associates joining the company