PROFILE

• I am a professional who possess in depth qualifications such as Contracts Administration, Procurement, Sourcing, Invoicing and Billing, Staff Training and Scheduling, Inventory Control, Customer Relations and Cost Tracking.
• I have leadership skills, cost analysis, solving complex performance problem as well as, exceeding internal and external customers' needs and expectations.
• I provided efficient and effective Contract processing support to Johnson and Johnson-JRDUS Oncology Contracts Department, Development Strategic Sourcing DSS Department at Novartis.
• I am experienced with the negotiation, development and execution of Master Agreements, General Service Agreements, Task Orders, Authorship Agreements, Vendor Agreements, Amendments, Change Orders, Clinical Investigator Agreements, Sponsorship Agreements, and Consultancy Agreements.
• My Pharmaceutical experience includes JNJ-JRD, Sanofi, Novartis, Daiichi Sankyo, Novartis Pharmaceuticals and Pfizer, Inc.

SKILLS

ARIBA, SAP-ERP 6.0 ECP-ECC-Production Development , E-Procurement d/b, ICD d/b/, Microsoft Office 2010 Windows XP, SharePoint, Totality d/b/, ECM- Emtoris Contract Database / UNR Database, MAPS, RCS, Computron, Lotus Notes R7, Team Room, PeopleSoft, CompuCom, Concur, HR Connect

PROFESSIONAL HIGHLIGHTS

Confidential

Contract Administrator

• Managed, administer, and edited all the end-to-end development of Contract paperwork and procedures.
• High volume back and forth verbal and written communication with BP Business Partners , JNJ-JRDUS Johnson and Johnson -Jansen Research Development with the KOL Key Opinion Leaders daily.
• Coordinated and facilitated financial reporting to begin the activity of data and document requests approval by HCC Healthcare Compliance Officers .
• Ensured compliance with company policies and procedures including those of Healthcare Compliance HCC as it relates to the support of the business needs for contract request submission.
• Responsible for resolving contract negotiation and contract-processing issues for JNJ-JRDUS Johnson and Johnson -Jansen Research Development .
• Worked with RTP Request to Pay , Outsourcing Managers, Vendors and Finance Department to expedite the Contract processes.
• Drafted, procured and processed partially executed Contracts, Amendments and Agreements.
• Prepared and uploaded all data of completed Contract packages for Authorship Agreements, Consultancy Agreements, Speaker Agreements, Steering Committee Agreements, IDMC Agreements, IAC Agreements, Advisory Board Agreements and some Sponsorship Agreements into the ICD Request d/b, Ariba d/b and Totality d/b.
• QC and processed Contract packages prior to contract signatures and tracked the contract lifecycle to ensure completion of each Contract in a timely and accurate manner.
• I processed all SAM Supplier Account Management -SID Supplier Identity Number for new JNJ-JRDUS Johnson and Johnson -Jansen Research Development vendors and performed the financial due diligence.
• Provided compliance reporting against policy, systems and suppliers.
• Prepared and provided necessary inputs for Agreement discussion content summary level as needed for team meetings, Stakeholder discussions, and Sourcing events.
• I assisted internal and external audits to meet requirements during the audit process.

Confidential

Customer Services Integrity Specialist

• Accurate entry of the HCP Health Care Provider information into SAP.
• Ensure the timely communication and response to all complaints and inquiries.
• Resolved legal and regulatory inquiries.
• Supervised all claim denials and processed the request for appeals.
• Updated and also created changes to Customer Master Data address, payment terms, State Licenses, DEA Drug Enforcement Agency certificates, creation/change to invoice, credit output, etc.
• Perform SOX peer reviews weekly.

Confidential

ARIBA Financial Administrator

• Set-up and maintain contract information, service coverage records, customer master information, and equipment master information, including notification to field service for installation in systems.
• Responsible for resolving A/P issues, as needed, working with global suppliers and internal regional contacts to close out A/P issues.
• Assisted with internal and external audits to meet requirements during the audit process.
• Ensured the data integrity and synchronization between the HP d/b systems.
• Received, examined and processed the purchasing of all requisitions for new servers, PCs, Macs, accessories, mobile devices, software licenses, IT hardware and software for the Company, etc.
• Generated all Purchase Orders PO's in both finance systems SAP and ARIBA and submit for approval.
• Immediate point of contact for resolving purchasing questions from requestors, vendors and internal clients.
• Investigated and resolved billing discrepancies. I matched all incoming invoices with generated Purchase Orders PO's and following up with potential differences.
• Prepared all contract volume reconciliation information for customer contracts regularly throughout the life cycle of customer contracts or upon request.
• Provided ad-hoc financial analyses around capital expenses, costs, and remaining budgets.
• Participate and provided support in several 2 special projects as they aroused.
• Proactively prepared rebates HP devices for approval and processing according to defined schedule.

Confidential

Procurement Analyst-Coordinator, IT

• Process all IT purchasing requests through E-Procurement system.
• Create all SAP requisitions for Procurement requests with appropriate budget coding in SAP.
• I work with a variety of vendors to secure equipment and software quotes and created the documentation surrounding the clients' deliverables.
• Maintain/ Updates and administers Enterprise Compliance Management d/b Asset databases for tracking life cycle of all assets .
• Work one to one with Help Desk to reconcile discrepancies.
• Provide customer service function to IT requestors and Finance department to meet requests for information.
• Liaison between Accounts Payable and Requisitioners for Purchase Order needs and requests.
• Confirm goods receipt in SAP.
• Administers IT purchase and inventory system.
• Verify all financial data and Ad hoc reporting.
• Confirm all Contract Id 's and data in the Contract Lifecycle Management CLM System.

Confidential

Contracts Coordinator

• Cross Trained in several Roles and Responsibilities within Novartis Pharmaceutical Corporation.
• Provide efficient and effective Contract processing support to Development Strategic Sourcing DSS , primarily the Clinical Contracting Excellence Group, and having strong follow-up to ensure all deliverables are received in timely manner.
• Knowledge and expertise with databases such as SAP, ARIBA, MS Suites 2007/2008/ and 2010, Share Point, Outlook, Lotus Notes, PEOPLESOFT, EMTORIS ECM Contract d/b , MAPS, RCS, GCE Expense System , as well as PCTS II, and COMPUTRON.
• Worked on Sourcing Agreement Templates.
• Assisted with the Contract negotiation and confirmed that the language and budget were in alignment with existing Master.
• Resolved and supported requests and inquiries from other Therapeutic Areas and departments such as CVM, Oncology, Contracts, Distribution, Finance, Marketing, Quality, Sales, and Clinical Payments.
• Processing Contracts with CROs, IVR Vendors, Central Labs, etc., and routing them for signatures approval.
• Created, entered, maintained, and updated data files into both an Emtoris ECM Database and Lotus Notes Contract Database.
• Scanning multiple documents and uploading specific components OCR process of the contracts to a shared workspace for Purchase Order creation in ARIBA or SAP.
• Processing SAP inquiries for Vendor look up.
• Sending executed contracts back to vendors.
• Heavy calendar maintenance management , scheduling meetings, reserving regular and videoconference rooms, and requesting catering services. On- Boarding of Contractor/ Consultant, Posting positions, assisting with candidate selections, coordinates interviews raise new hire requisitions PO in ARIBA.
• Interact and overseas with other Administrative Asst. to ensure meetings run smoothly - assist with all special requests.
• Manage travel International Domestic and all associated details hotel, limos, meetings agendas, prepare travel folder .
• Understanding and tracking travel expenses for the CCE Clinical Contracting Category Management Group and preparation of Expense Reports. Request Office Set- Up and preparation ordering of supplies .
• Knowledge of Entry Point on-line visitor registration system . Greet visitors, ensure needs are met get badges, shuttles, taxis, printing needs, refreshments, etc. .

Confidential

Production Planning Coordinator

• Cross Trained in several Roles and Responsibilities within Pfizer, Inc.
• Reconciliation of Computron System, Monthly Project Cost Tracking, SOX Audits/ End of Year Closings-Accruals, Audited inventory spreadsheets, Identified and analyzed new operational opportunities that minimized cost and improved quality.
• Created and processed requisitions into Purchase Orders ARIBA , Import requisitions to existing Purchase Orders ARIBA ,
• Provide Administrative support to Directors of Global Contract Manufacturing, PGE, PGMIT their colleagues and consultants.
• Download the Match Queue error report from NASS and take the corrective action on the invoices using MAPS and Computron Match Queue Error Invoices . Saved and Incomplete Invoices Work Flow dispatch of invoices to NASS Manual Purchase Orders , and attending monthly meetings with NASS.
• Entered receipts into the MAPS system and announcing and maintaining lots in the RSC system.
• Change prices on existing Purchase Orders and route them for approval Purchase Order price Changes .
• Run the excess quantity report from MAPS Excess Quantity approval .
• Sending new vendor information to NASS to be created in Computron Vendor Maintenance .
• Get the price list for the period SAP-BW Price Book maintenance .
• Analyze daily reports to compute correct measurement of productivity to present upper management in weekly site performance meetings.
• High volume Outlook Calendar management maintenance , responding to time sensitive emails.
• Duties included maintenance of Contract resources in PGM-IT Systems- GIDM, MSP, Security, and onboarding of PMOS Staff.
• Knowledge and expertise with data bases such as SAP, ARIBA, MS Suites 2003/ 2007, Share Point, Outlook, Lotus Notes, PEOPLESOFT, EMTORIS ECM Contract d/b , MAPS, RCS, GCE Expense System , as well as PCTS II, and COMPUTRON.
• Created and updated Microsoft Office PowerPoint 97-2003 Presentations.
• Arranged Domestic and International travel for colleagues' and reporting their expenses in GCE.
• Reviewed monthly Cost Center Activity Reports and resolving any discrepancies with outside vendors.
• Ordered, maintained and kept track of all the supplies and other items needed by the department.
• Filling, photocopying, scanning documents, and collaborating with other Administrative Assistants.
• Reserved, processed, and scheduled board meetings by using the PGRD system.

Confidential

CSR Internal Support Manager/Supervisor

• Managed and evaluated employees on performance in accordance to business metrics.
• Acted as a liaison between client operational groups and internal departments such as Distribution, Finance, Marketing, Contracts, Quality and Sales to ensure ongoing customer satisfaction.
• Continuously modified performance through monthly evaluation with a focus on performance plans for employees meeting less than satisfactory review measurements.
• Documented systems functions and business process flows to comply with business needs, which increased bottom line revenue.
• Conducted meeting with peers to reevaluate and streamline processes, which would increase productivity within specific areas of the business.
• Assumed total site responsibilities of employees including counseling, vacation policy and man hour accumulation through daily and weekly reports.
• Analyze daily reports to compute correct measurement of productivity to present to upper management in weekly site performance meetings. Create Excel documents to post performance out puts, mark ups and product cuts.
• Expert in job building, coaching and leading orientations for employees as well as, examining reports and documents for completeness and accuracy.

Confidential

Customer Relations Analyst/ Helpdesk Level III

• Conferred with other management personnel and customer reps to clarify problems and resolve complaints.
• Maintained files and special contracts for vendors to ensure correct data.
• Identified process improvements in all areas of the division to maintain superior customer service while handling issues with increased complexity and sustaining a high volume workload.
• Interfaces with clients to resolve operational issues.
• Tracked lost and delayed equipment shipments.
• Translated and simplified customer orders for the shipping department.
• Organized conference calls with vendors to ensure customer satisfaction through improved operations.
• Documented escalated concerns and negotiated resolutions between customers and service.
• Excellent Customer and Dealer Support Service.
• Demonstrating expertise in diagnosing, resolving, software, hardware, and small network problems with the NEXTEL Cellular Units.
• Specializing in the ability to understand and assist non-technical users in a one- on- one-telephone support situation.
• Maintaining and updating my skills on all current technological information and issues in regards to cellular phones and companies.
• Identified potential challenges, risks and/or opportunities and provides recommendations at Monthly Team Meetings.