SUMMARY

• Overall 9+Years of experience in Testing of domains like ERP / IS - Utilities/ Retail/Ecommerce/IVR Testing.
• Proficient in ManualTestingof SAPusing Quality Center 10.0.
• Hands on experience in Confidential -CRM (SALES/SERVICE/MARKETING/IC Web Client Modules), Confidential ISU CCS, Modules, Confidential SD, and Order To Cash management and IVR testing, EAM.
• Experience on preparing Test Strategy, Test plans, Project Estimations, Agile Methodology, Bug process Risk Base testing and regression testing.
• Strong knowledge and Hands on experience on Confidential modules and Web Applications testing.
• Hand on experience in Test strategy/Plan developments, test case creation test script development (system, integration, regression, performance), test execution, defect tracking and lessons learned reporting for every releases.
• Proficient in Test lead of Confidential Cross Functional Modules Master data preparation and testing with Third Party Systems for data validations.
• Strong Working Experience in handling multiple vendors and PMO’s
• Experience in Functional Testing, Integration Testing, GUI Testing, Regression Testing, Smoke testing, Ad-hoc testing and System Testing.
• Experienced on Domains like Utilities, Retail and E-commerce areas.
• Hand on experience in Planning, Designing, Scripting, Reporting, Estimations.
• Strong problem solving and analytical skills with the ability to clearly communicate and share solutions with fellow team members.
• Interactions with BA’s and Functional IT Team to define, document and review functional and technical requirements.
• Lead communication sessions between developers and business groups to ensure a smooth transition throughout all phases of the SDLC process.
• Good interpersonal and team playing skills.
• Ability to work under pressure and meet deadlines and Keeping up with changing technology and learning new skills.

TECHNICAL SKILLS

Confidential: Confidential release ECC 6.0, ECC 5.0, Confidential CRM,IC Web Client, Confidential SD, MM, PP (OTC, PTP,), IVR,OTC, HR ESS and MSS

Database: Oracle 8.x, Oracle EBS, SQL,MS Access.

Prog Language: C, C++.ABAP Oops.

Network: Win XP, Windows 2000, NT, and 98.

Tools: MS office, MS Visio, MS project, ECATT, HPSM, HPQC, QTP, TAO, Jira.

PROFESSIONAL EXPERIENCE

Confidential, Houston

Confidential QA LEAD

Responsibilities:

• Involved in preparing Test plan doc, Estimations and support for the overall testing efforts and delivery of quality software applications
• Define test cases aligned to approved requirements (Traceability Matrix)
• Extensive utilization of HPQC features in BES STL Project
• Constructing test scripts based on the BPD's and Functional Spec's documents and uploading into HPQC and performing traceability matrix.
• Assist business users with all aspects of user acceptance testing environments.
• Involved in Confidential and web application test execution and defect process and traige calls and reporting the status to client management.
• Evaluate risks associated with test plans and make recommendations for alternative testing approaches.
• Peer review test cases, write and analyse customized HPQC Excel reports for test plan, test execution and defects
• Preparing Weekly reports and status updates calls.

Environment: Web Application Services, Vendor Portals, EAM, Market Transactions, HPQC, Share point

Confidential, Michigan

Confidential CRM Test Lead

Responsibilities:

• Execute quality assurance responsibilities and associated functions for projects (requirements, risk assessment, estimating, test approach, reviews, overall organization and coordination of testing activities with Project PM, TCoE Management, Business Analyst, Testers and Development Team.
• As a TCoE Lead preparing Test Strategy and Test Plans for new projects
• Provide Test planning, support for the overall testing efforts and delivery of quality software applications
• Define test cases aligned to approved requirements (Traceability Matrix)
• Ensure all test deliverables are completed, including test strategy, test cases/test scripts, scenarios, conditions and expected results
• Ensure test scripts are documented, reported and tracked in Quality Centre.
• Assist business users with all aspects of user acceptance testing environments.
• Participate at requirements and design reviews, facilitate the testing review process
• Evaluate risks associated with test plans and make recommendations for alternative testing approaches
• Ensure standards and methods are utilized, including use of QA standard methods and tools
• Peer review test cases, write and analyze customized HPQC Excel reports for test plan, test execution and defects
• Analyse test results and measure key performance indicators against defined quality criteria.
• Assisting in document testing standards, best practices and ensures they are communicated and applied
• Create and implement an automation framework and develop automated test suites
• Provide process assurance and monitor process compliance.
• Preparing Weekly reports and status updates calls.

Environment: Confidential CRM, Confidential FICA,IVR, HP QC

Confidential, Irving, TX

Confidential CRM Test Lead/Onsite Test Coordinator

Responsibilities:

• As Lead Responsible for conducting walkthroughs with various groups for understanding the application flow and process.
• As a self-starter and Test lead, closely interacting with development and business teams to understand system requirements.
• Prepare test plan and prioritize and delegate the tasks to offshore team.
• Preparing Master Test data, Transactional Test data to perform Test Execution.
• Helping and coordinating with Automation and performance teams by creating BPP’s.
• Writing Manual Test Cases from business requirements and use cases and execution the test cases and upload in HPQC.
• Reviewing existing test cases and adding additional, more complex test scenarios based on the application functionality.
• Hand on Strong Experience in Unit testing, System Integration testing, Regression Testing.
• Handling Day to Day support ticketing issues and reporting as per SLA’s.
• Involved in preparing/Monitoring Requirement traceability Matrix and Supporting UAT team for every release with preparing test data prep and testing guidance.
• Involved in successfully handling multiple projects and stake holder for every release.
• Working on manual testing using the test cases for positive and negative testing and test summary reports
• Experience in Third part testing and data validations.
• Identified defects, tracking of defects to Closure and generating defect reports using HPQC
• Linking defects to requirements, tests, test sets, test instances, runs, run steps, and other defects to determine the status of defect using HPQC Tool.
• Performing regression, functionality, system, negative, positive Testing.
• Responsible for script execution using Quick Test Pro.
• Preparing daily, weekly and monthly status reports.
• Maintaining the process related documents and metrics for improving the quality in deliverables.
• Successfully handling 4 offshore resources in the team. Conducting KT sessions and sharing the application functionality to new team members.

Environment: Confidential ISU CRM Utilities, Web Portal, and IVR, Confidential CRM IC web Client, Confidential TAO, Confidential Solution Manager, HP QC, HP QTP, HCM (On Boarding/Org Management/Personal/ESS and MSS, FICA and Jira.

Confidential, Plano, TX

Confidential Regression Test Lead

Responsibilities:

• Involved in understanding the END to END Business process of Different Service orders
• Involved in writing the test cases for COE based on the Functional Design documents and executing the test cases.
• Experience in Regression & Change Request (CR) Testing
• Technical Support to Onsite and Offshore Teams
• Hand on Experience on testing regression suite by Net weaver portals across Confidential Modules.
• Tested the home page frame works and custom links with the ESS and MSS Services.
• Prepared the Test Data by using info types like personal data, family details, banking data etc to execute Functional Test Cases.
• Executed the Test Scripts to check the functionality of the application
• Developing automation test scripts (BPP) for automation team and helping them to understand the functionality for smoother automation execution.
• Regression Testing done on Personal Management like Hiring, Leaving, Change to pay etc, Organizational Management test cases.
• Involved in Test Scripting and Functional testing of ESS and MMS process.
• Tested the functionalities like team calendar, Employee search, Absence data overview etc in MSS service
• Tested the head count I-view from the BI system in MSS.
• Involved in Testing the functionalities of work time application in ESS like leave request, record work time, training etc.
• Performing HP Quality Centre Tasks when required.
• Functional test strategy and coordinating with the Onsite test lead and Developers.
• Co-coordinating with other offshore module leads for updating the daily and weekly status.

Environment: Confidential CRM Service, Confidential SD OTC, Confidential FICO, Net weaver portal, MM, HRM(Onboarding, recruitment, time management), CRM IC Web Client, HP QC 10.0, QTP.

Confidential

Test Engineer

Responsibilities:

• Interaction with process owners for requirement gathering and understanding the business requirement.
• Prepared Master Test Plan and Functional Test Plan
• Prepared Requirement traceability Matrix and Test Scenarios
• Designing of test cases based on the RTM.
• Automate regression test scripts in order to reduce the amount of time and resources required to execute the regression test sets Designing the QC folder structure and mapping the requirements and test cases in QC tool
• Involved in Scripting test cases and preparing test data for claims and disbursement module.
• Should be helping the customer in planning for Confidential regression testing as a part of the Testing Shared Services Unit.
• Analyze defects identified in production system to ensure that the proper controls are implemented in the regression test bed to ensure that the defect does not occur in production repeatedly.
• Sending the DSR and WSR to the clients and business at each phase of testing

Environment: Oracle EBS, Main Frames, CRM, Confidential CD Claims and disbursement management, Confidential FICO, QC, QTP, People soft.

Confidential

Confidential TESTER

Responsibilities:

• Executing the Test Cases.
• Prepared the Test Data to execute Manual Test Cases
• Daily execution and monitoring the batch jobs.
• Experience in Functional Testing, System Testing & Regression Testing
• Prepared bug report status and interacted with developers
• Identifying the Defects in BUG Bash campaign.
• Maintained documents and executed, test results in solution manager.

Environment: Confidential CRM Sale and Marketing, Solution Manager, Confidential SD, Source forge tool, HPQC

Confidential

Test Eng/Associate Consultant

Responsibilities:

• Involved in Creation of Quotation and Order management, Standard Sales Order.
• Involved in Pricing, Billing and Contract management.
• Have done Sales Functional Application Testing for CRM 4.0 and CRM release.
• Involved in Functional Testing of the Sales -order management-Third Party Order Processing (checking Availability of the products, Releasing the created sales order, Creating the invoice, creating the goods receipt).
• Involved in preparation of master Test Plan and functional test plan and Preparation of Test cases for all the sub modules of Personal Claims Consultant (PCC) based on business scenarios and Validation.
• Designing the QC folder structure and mapping the requirements and test cases in MQC tool
• Designing of various BW queries in BEX Query designer
• Performing validation on the extracted reports in the BEX Analyzer and reporting the errors in test director.

Environment: Confidential CRM 4.0 Sales, SD OTC