SUMMARY:

• More than 20 years SAP experience, 12 of those years working for SAP America as an SAP NetWeaver Administrator (Basis) Consultant.
• More than a decade of public sector experience at the City, State, and Federal levels, including Department of Defense and a nonprofit Federally Funded Research and Development Center.
• Experience leading multiple technical implementations with demonstrated ability to manage resources, time and budget. Proven ability to enable smooth Go - Lives with a staff fully prepared to support the system post Go-Live.
• Experience managing large groups of direct technical reports, project team members from multiple organizations/technical specializations, and leading Enterprise level initiatives, crossing organizational boundaries. Experience leading post-action root cause analysis and process improvement initiatives. Experience leading de-escalation of major production-down outages.
• Strong communication and presentation skills with proven ability to translate executive directives into concrete technical initiatives.
• Expert at translating business goals and requirements to technical solutions via project management, planning, installation, configuration and testing. Strong emphasis on knowledge transfer and utilization of industry best practices.
• Strong emphasis on knowledge transfer and utilization of industry best practices. Extensive experience evaluating processes and procedures, suggesting improvements, implementing changes, and documenting procedures, metrics, and results.
• Extensive experience and s with multiple project management methodologies including Accelerated SAP, Agile, Kanban, and Activate (among others). Extensive experience and in IT Service Management (ITIL).
• Familiar and experienced with a wide variety of Project Management techniques to measure project performance including Earned Value Management.
• Extensive hands-on experience with a wide range of SAP products ranging from ramp-up to stable mature products.
• Extensive hands-on experience with a wide range of projects ranging from custom development to ramp-up products to stable mature products implementation. winning blogger on SAP Community Network website.
• Active Top Secret clearance.

PROFESSIONAL EXPERIENCE:

Scrummaster/ DEVOPS specialist

Confidential, Washington D.C

Responsibilities:

• Designed metrics and suggested process improvements which were well received.
• Redesigned testing and acceptance criteria documentation.

SAP Basis Architect and Lead

Confidential, Washington D.C

Responsibilities:

• Brought down costs while simultaneously raising the level of service.
• Coordinated cross-organizational effort to come to a common understanding on interfaces, including functional, technical, and organizational aspects
• Rebuilt morale and established unified, motivated, cohesive team

SAP Basis Architect and Lead

Confidential

Responsibilities:

• Completely revamped System Landscape Directory landscape to comply with SAP Best Practices/Recommendations. Remodeled landscape in SAP Solution Manager LMDB and brought landscape back into synchronization.
• Advised on SAP Licensing matters and provided roadmap for necessary future technical infrastructure.
• Identified license redundancies and unused licenses which resulted in large cost saving for the Municipality
• Established roadmap for long term support, including Hardware, Operating System, Database, and SAP application upgrades, patching and maintenance with emphasis on continuous uptime and long term continuous business improvement.

SAP Basis Administrator

Confidential, Alexandria, VA

Responsibilities:

• Completed difficult PI upgrade despite defects in the SAP delivered tools Identified flaws in Solution Manager models which prevented forward progression for the entire team.
• Augmented team management during Basis Manager transition.

SAP Basis Subject Matter Expert/Architect

Confidential, Alexandria, VA

Responsibilities:

• Saved government $300,000 by taking over hands on duties for the project landscape. Architected RESTful access of SAP SRM system from internet service using Oauth 2.0 and OpenID.
• Designed strategy for accelerating SAP implementation using Solution Manager and Accelerated SAP methodology
• Served as government expert for SAP technical design and implementation issues program - wide.
• Designed, created and maintained SharePoint site for project.
• Designed solution strategy roadmaps for customer to reflect SAP Best Practice and customer requirements with special emphasis on Return on Investment.
• Acted as primary liaison between project and outsourced technical support.
• Created/maintained technical documentation and facilitated upkeep of overall project documentation.
• Served as representative for the Sensitive Activities project on the overall GFEBS Change Management board.
• Coordinated with the Systems Integrator s Technical team, the Hosting team, and the overall GFEBS project to identify, prioritize, develop, and implement the most appropriate and cost effective SAP or non-SAP technology to meet the project requirements.

SAP NetWeaver Basis Specialist

Confidential, Chantilly, VA

Responsibilities:

• Architect/Design work - Solution Manager Monitoring Infrastructure with integrated End-to-End monitoring utilizing Wily Introscope and SAP CCMS. Infrastructure augmentation including phased (N+1) landscape and high availability. Complete redesign of software logistics/change management. Hands-on daily SAP NetWeaver Technical Basis work- transports, monitoring, troubleshooting. Performed critical crisis management role during system wide outage to identify and correct the root cause of Production down Portal issue.

Quality Assurance

Confidential, Washington D.C

Responsibilities:

• Review software logistics/change management and provide recommendations for phased landscape implementation

SAP NetWeaver Technical Specialist

Confidential, El Segundo, Ca

Responsibilities:

• Recommended and implemented solution for auditing transaction usage.
• Troubleshot memory configuration problem.
• Implemented year end HR Support Packages.

SAP NetWeaver Technical Specialist

Confidential, El Segundo, Ca

Responsibilities:

• Redesigned/reimplemented NetWeaver Development Infrastructure to support more development, Managed project scope, schedule, and resources
• Completely redesigned & reimplemented NetWeaver Development Infrastructure to conform to SAP Best Practices which resulted in increased efficiency, reliability, and speed.
• Managed the implementation of time entry and approval functionality.

SAP NetWeaver Technical Specialist

Confidential, Alexandria, VA

Responsibilities:

• Completely redesigned Change Management procedures to conform to SAP Best Practices which resulted in increased efficiency, reliability, and speed. Increased ability to track requirements from inception down to individual change.
• Designed and implemented program for functional, development, and security team members regarding change management.
• Served as technical liaison between the project and SAP development, expediting problem resolution.

Technical Lead and Systems Lead

Confidential, Houston, Tx

Responsibilities:

• Designed architecture, established infrastructure and development standards, train basis team, conduct hands - on basis activities, manage basis team, Coordinate all technical activities (Basis, Security, and Development) as part of the project management team.
• Managed technical implementation for two parallel but slightly staggered projects (FI/MM/CO, HR (Payroll, Time Management, Org Management, Personnel administration, and Employee Self Service).
• Directed team of twenty infrastructure and development members.
• Utilized Solution Manager and Accelerated SAP Roadmap to track and manage deliverables.
• Directly supervised the basis team in addition to overall responsibilities.
• Saved the City over $300K by recommending appropriate licensing options.
• Managed the OS/DB/hardware selection process.
• Wide ranging responsibilities varied from hands on installation to technical project management.

Technical Lead/Architect

Confidential, Morgantown, WV

Responsibilities:

• Provided the overall management of technology-driven aspects of the implementation project together with the project managers. Defined all relevant aspects of the technical architecture and operation of the solution. Managed and mitigated technical project risk, provided guidance and advice for all technical aspects of the system implementation project, and provided the technical day-to-day direction for the project, including detecting project deviations.
• Established standards and infrastructure for three parallel but slightly staggered projects (HR, EAM, and Core: FI, SD, MM, PP, and QM).
• Directed team of ten infrastructure and development members.
• Utilized Solution Manager and Accelerated SAP Roadmap to track and keep project on target.
• Defined technical project plan, SAP system landscape design, solution landscape deployment plan and plan.
• Ensured adequate sizing, coordinated remote connection establishment.
• Established implementation and long term strategies for security, software logistics, printing, frontend maintenance, system maintenance, high availability, backup/recover, disaster recovery, development, and upgrade.

SAP NetWeaver Technical Specialist

Confidential, Cranbury, NJ

Responsibilities:

• Provided the hands - on management of technology-driven aspects of the implementation. Defined all relevant aspects of the technical architecture and operation of the solution. Developed project plan for all technical activities, directed, monitored, and performed day to day activities as well as reporting against the plan.
• Established project plan, maintained and monitored plan for on time delivery. Established procedures, trained personnel, directed software installs, troubleshot and resolved problems.
• Managed on time installation of 18 systems in five months.
• Defined technical project plan, SAP system landscape design, solution landscape deployment plan and plan.
• Established implementation and long term strategies for security, high availability, backup/recover, disaster recovery, and upgrade.
• Established procedures and protocols to support systems post go-live.
• Implemented Central User Administration and Single Sign-On (via SAP logon tickets).

SAP NetWeaver Technical Specialist

Confidential, San Jose, CA

Responsibilities:

• Technical lead for Web Application server, DI46C2, DI - WI 3.0, Internet Pricing Configurator 3.0, and SAP Enterprise Portal 5.0 SP5.
• For web based systems, developed project plan, SAP system landscape design, high availability strategy, security strategy, backup/recovery strategy, and participated in overall solution landscape deployment plan.
• Installed and configured Web Application Server 6.20 (ABAP + J2EE) and SAP J2EE standalone 6.20, Internet Pricing and Configurator 3.0, Enterprise Portal 5 SP4. Upgraded to Enterprise Portal 5 EP5.
• Ensured adequate sizing, implemented high availability (via MSCS cluster), Novell eDirectory LDAP, SSL, and single sign-on (via X5.09 s).
• Supported R/3 team members in all aspects of basis system responsibility: transports, performance testing, job scheduling, R3-email enablement, desktop rollout, and system copies.
• Facilitated problem resolution via OSS messages and personal contacts.

SAP NetWeaver Technical Specialist

Confidential, Glendale, CA

Responsibilities:

• Brought in two weeks prior to Go - Live to evaluate the readiness of the post go-live support team and to manage the system refresh project.
• System refresh entailed a complete copy of all systems from Production to Pre-production. At the start of this engagement, backups were not working.
• Overcame political and technical obstacles, refresh was successful and post support recommendations were well received.

SAP NetWeaver Technical Specialist

Confidential, Philadelphia, PA

Responsibilities:

• Directed the effort to design internal knowledge management portal.
• Designed internal knowledge management portal to facilitate knowledge sharing between consultants in the field who typically have very little direct, in person contact.
• The portal also acts as a knowledge repository to capture best practices and implementation experience to better enable SAP to retain and capitalize on its knowledge capital.
• Features of the design included newsgroups with access via web, email, or newsreader software, email notification of messages in subscribed groups, and document repository.

Technical Consulting Manager

Confidential, Irvine, CA

Responsibilities:

• Managed 20 consultants. Worked with customers early in the implementation to design the best overall solution to address their issues and determine the proper consultants to ensure project success. Utilized solid understanding of SAP product offering and its interoperability with other components as well as high level understanding of interface technology to address customer s pain points. Supported the account manager in the technical evaluation process and designed SAP - centered, customer-specific solutions that lead to customer success. Served as quality control for customers in my region whether they were using SAP consultants or not.
• Designed a broad range of solutions for more than one hundred customers.
• Ensured the right match between consultant expertise and customer problems, delivering solutions with efficiency and cost effectiveness.
• Maintained regular contact with customers during projects to monitor progress of implementations and maintain highest quality standards.

SAP NetWeaver Technical Liaison

Confidential, Walldorf, DE

Responsibilities:

• Subject matter expert for Web Application server, DI46C2, DI - WI 3.0, Internet Pricing Configurator 3.0, and SAP Enterprise Portal 5.0 SP4.
• Responsible to know who knows what in Walldorf.
• Arranged meetings between developers and visiting customers.
• Directed consultants questions to appropriate developers.

Technical Consulting Manager

Confidential, Irvine, CA

Responsibilities:

• Managed 20 consultants. Worked with customers early in the implementation to design the best overall solution to address their issues and determine the proper consultants to ensure project success. Utilized solid understanding of SAP product offering and its interoperability with other components as well as high level understanding of interface technology to address customer s pain points. Supported the account manager in the technical evaluation process and designed SAP - centered, customer-specific solutions that lead to customer success. Served as quality control for customers in my region whether they were using SAP consultants or not.
• Designed a broad range of solutions for more than one hundred customers.
• Ensured the right match between consultant expertise and customer problems, delivering solutions with efficiency and cost effectiveness.
• Maintained regular contact with customers during projects to monitor progress of implementations and maintain highest quality standards.

SAP NetWeaver Technical Specialist

Confidential, Phoenix, AZ

Responsibilities:

• Provided the day to day implementation of technology - driven aspects of the implementation project together with the project managers and with remote support from a Senior Technical Consultant. Assumed responsibility of existing technical design and project plan when previous technical lead could not continue the project. Managed and mitigated technical project risk, provided the technical day-to-day direction and implementation for the project.
• Executed project plan, maintained and monitored plan for on time delivery. Established procedures, trained personnel, installed software, troubleshot and resolved problems.
• Executed and trained customer in the execution of daily, weekly, and monthly activities including monitoring, security, high availability, backup/recovery, disaster recovery, software logistics, system maintenance, and performance tuning.
• Established procedures and protocols to support systems post go-live.

SAP NetWeaver Technical Specialist

Confidential, Santa Monica, CA

Responsibilities:

• Transports, daily monitoring and troubleshooting. Assisted with landscape planning under a Senior Consultant.
• Executed project plan, maintained and monitored plan for on time delivery. Established procedures, trained personnel, installed software, troubleshot and resolved problems.
• Executed and trained customer in the execution of daily, weekly, and monthly activities including monitoring, security, high availability, backup/recovery, disaster recovery, software logistics, system maintenance, and performance tuning.
• Established procedures and protocols to support systems post go - live.