PROFESSIONAL SUMMARY:

• Currently working as a SAP ABAP Technical Lead Consultant with 13 years of experience on CRM, ABAP, ISU Technical and Functional areas with expertise in Design, Development and Support of SAP CRM and ERP systems on various modules like ISU, SD, MM, PP, HR, FI, Case Management and Customer Interaction Center
• 6 years of experience as Technical Lead in Migration, Implementation and Support of ERP Systems and successfully delivered the projects meeting the SLA
• Currently playing a Key Role in the project performing multiple roles supporting Print Work Bench (PWB) issues of Invoice and Account Statement for mass printing, ISU Billing Configuration and CRM ABAP
• Worked as Team Lead in Data Migration Project of SAP ISU for City of Johannesburg and played a key role in successfully delivering meeting SLA
• Worked as Technical Lead for Customer MDM Tool project for Confidential and delivered in short duration
• Proficient in development of Web UI Framework, WEBDYNPRO ABAP, ADOBE Forms, Object oriented ABAP, Reports, SAP scripts, Smart forms, Batch Data Communication (BDC), Function Modules, Dialog Programming, BDT, ALE, IDOC, BAPI, RFC and Work flows
• Underwent in - house on SAP Net weaver XI and also worked on SAP XI for service offering in the chemical Industry
• Expertise in Development of Application forms in Print Work Bench used for mass printing
• Expertise in enhancement of standard transactions using BDT (Business Data Toolset) in ISU
• Expertise in configuration of EMIGALL tool in migration of SAP ISU data for City of Johannesburg
• Design and development of complete extraction and conversion programs for ISU master data from City Power to COJ System & expertise in planning and implementing ETL process
• Took the responsibility of City power (Holds City’s Platinum customers) migration when project was in critical situation and successfully delivered in short period of time
• Excellent knowledge in business process of FMCG, Public Services and Chemical Industry verticals
• Excellent knowledge in business process of CRM Marketing, Sales and Service
• Good Exposure on CRM UI, enhancing the standard UI Components, BOL, GENIL programming, extending the GenIL, Custom Components
• Appreciated and ed by SAP Support Manager, Siemens South Africa for the key role performed for successful delivery of SPRIDON Project
• OO ABAP, BDT, WEB DYNPRO ABAP, ADOBE Forms, Enhancement Spots
• Workflow development, ALE Configuration and IDOC Programming
• Development of Print Work Bench application forms
• Configuration of EMIGALL tool in ISU module for Migration of technical and business master data
• Classical reports, Interactive reports, ALV, ABAP Dictionary, Search Helps, SAP Scripts and Smartforms, Transactions, BDC, LSMW, BAPI’s, BADI’s, User exits
• Expertise in debugging and analysis of SAP Standard Transactions
• Development of reports using the select options (WDR SELECT OPTIONS) and ALV functionality in Web Browser using component reuse of ALV standard component (SALV WD TABLE)
• Use of Context Mapping, Data Binding, structure binding, view controller, Component controller and interface controller for developing components
• Experience in using Roadmap UI Element for display of current status while filling Forms
• Used Window API’s, Message API’s, Context API’s, Dynamic API’s, Cross-Component API’s and Portal Integration API’s in the component development
• Integrated WEBDYNPRO Application into Enterprise Portal using Iviews, Pages, Worksets and Roles
• Experience in dynamic node and select options programming in WEB DYNPRO application
• Experience in development of ADOBE Forms and integrating them into WEBDYNPRO components
• Business Server Pages Development
• CRM Web UI Framework
• EEWB and AET Tool
• Business Process in CRM Marketing, CRM Sales, CRM Service
• BOL, GENIL programming
• Custom Components
• Base Customization
• CRM Middleware
• ISU Integration
• Creation of Rate category, Rate, Facts, Rate determination, variant programs and Billing Schema
• Customization of variant programs like LUMSUM
• Scheduling of Mass Billing Activity, Mass Invoicing
• Trouble shooting of Billing and Invoicing errors in production environment
• Integration Points to IS-U Customer Service, These include:
• Customer Move-In
• Customer Move-Out
• Security Deposits
• Integration points to ISU Device management

PROFESSIONAL EXPERIENCE:

Confidential, Redmond, WA

Technical Lead

Responsibilities:

• Interacting and coordinating with offshore team and responsible for the delivery of developments within project timelines
• Involved in Development activities, Implementing best practices, Code review and performance tuning of VLO 3.0 Interface
• Represent the development team during PST hours, perform development activities and support any technical issues on VLO3.0 interface
• Support of production issues and quarter release in separate parallel landscapes and delivering the fixes and new solution within timelines meeting all milestones
• Documentation of technical specifications for the VLO3.0 Interface based on the functional specifications
• Lead the team in 7 quarter releases till date and successfully deployed the solution with business go live in August 2016, all meeting SLA’s without any issues

Confidential, Redmond, WA

Technical Lead

Responsibilities:

• Extension of SAP standard ORDERS05 IDOC with Z fields supplied by the MSL system
• Development of enhancements for interpretation of incoming idoc for both ORDERS and ORDCHG message types and population of extended idoc segments with Z fields from MSL system
• Developed dynamic Function module which was designed based on a custom config table for mandatory, data type and valid value checks on IDOC values
• Development of ORDRSP idoc to send status of the incoming IDOC ORDERS to source system MSL, once ORDERS/ORDCHG idoc is processed completely in SAP
• SAP standard BDC in ORDERS idoc posting is enhanced to support billing plan items creation in a sales order
• Development of user exit for population of pricing structures with the Z fields received from IDOC which are used in determining the price in SAP sales order
• Pricing requirement routines, alternate condition base value and alternate condition value routines were developed for custom condition types and tax condition types
• Invoice changes are made to fix document flow issue, population of header and item text with Z field information received in ORDERS idoc, population of custom invoice tables used for reporting

Confidential

SAP CRM ABAP Consultant

Responsibilities:

• Implementation of Action based on the status of the Case to create activity as a follow-up transaction automatically and copy the relevant data from case to activity
• Customization of Case business transaction on the Web UI with custom fields as per the business requirement
• Implementation of Action to attach Activity from Child case to Parent case based on the status of the child case
• Implementation of Action to change Parent case status depending on the status of the child case
• Implementation of complex escalation mechanism based on various conditions
• Customization of Business partner to include more fields for Search, Result and Search and Results.

Confidential

SAP Technical Lead Consultant (CRM ABAP and ISU)

Responsibilities:

• Involved in Business partner replication process between CRM and ISU Systems
• Development of Interface between CRM and ISU system for the social grant of the pensioners and economically backward customers.
• Developed ISU CRM Report with an RFC on CRM to extract the complete information of service tickets logged and duration for resolution.
• Enhancement of Web UI using the AET Tool as per the requirement of the business.
• Development of Offline ADOBE form for registration of pensioner customers.
• Implementation of BADI for the escalation mechanism
• Implementation of Factsheet to display Premise, Installations and Invoices related to a customer.
• Development of audit reports without any functional assistance and successfully delivered those reports to business and played a key role in COJ’s success in qualifying for the Audit
• 30 Audit reports were delivered to COJ business in short period of time and thus helped them in identifying the problems in the system and assisting them in timely fixing of those gaps before auditing has started by SA AG
• Development of Landfill Interface between Opto Africa system and SAP system for billing of pikitup waste disposal in the Landfill sites and reflecting the same in the Account statement.
• Re implementation of Print work bench application forms for Invoice and Account statement mass printing.
• Production support of Print Work Bench issues of Invoice and Account statement
• Development of Tariff Calculator custom transaction for posting any manual adjustments to be made for Billing of Property rates and Refuse
• Development of Programs for Installation and move in creations for City cleaning levy
• Development of program changes in the variant function modules
• Debugging of variant programs in trouble shooting of billing errors
• Extension of standard transaction for release of Invoice and Billing outsort report with account balances and number of services
• Development of unbilled revenue report for all services of City of Johannesburg based on the company code
• Development of the Billing and Invoice statistics report per service and per period
• Changes in the IDOC for notification of new connection and disconnection order from City Power

Confidential

Team Lead for Technical Master Data

Responsibilities:

• To conduct workshops with the business for design of Data models for all the Technical master data objects.
• To create the extract specifications for Technical Master Data like Township Average, Device management, Utility Installation, Moveins and FACTS based on the data model given by the functional consultants.
• To create the transformation specifications based on the extract specifications created above.
• Transformation of the extracts using the rules applied to convert it into SAP EMIGALL format and download it for loading.
• Configuring the EMIGALL tool according to the data model and the transformation rules mentioned in the specifications.
• Uploading the transformed data into SAP and reconciliation of the records from extraction stage until loading into SAP.
• Analyzing the errors occurred during transformation or SAP loading and escalating them to the concerned transformation or purification or extraction team.
• Fixing and updating the transformation code whenever necessary if any rule changes or bugs encountered in the run.
• Designing the Functional specifications and the technical specifications for the interfaces to migrate the data which cannot be done using the standard EMIGALL tool.
• Enhancement of the Business partner and contract account screens to customize and accommodate the customer fields as per business requirement using BDT.
• Used SAP area menu CAWM for contract account enhancement and BUPT for business partner and created screens, sections, views and field groups in order to meet the requirements of COJ business.
• Development and maintenance of the Interfaces designed above for migration of the Data in all the MOCK’s and Go live.
• Development and maintenance of the LSMW programs.
• Design and development of the custom programs to load the substructures for Connection object and Premise.
• Development of transformation programs for conversion of extracts into EMIGALL format.
• Lead the team in End to End migration of ISU data from City Power ISU to COJ ISU System.
• Design and development of Extract programs from City Power for all the ISU objects like ACCOUNT, BUSINESS PARTNER, DEVICE, INSTALLATION, MOVE Ins, FACTS, SECURITY DEPOSITS.
• Developed all the transformation rules for all the objects and successfully produced the desired results meeting the SLA.
• Transformation of City power data in SAP and downloading the data in EMIGALL Format for upload into SAP system.
• Configured all the EMIGALL Objects for loading of the transformed City power data.
• Upload of the transformed data in COJ and fixed the errors occurred while loading.

Confidential

ABAP Developer

Responsibilities:

• Development of Interfaces for the extraction of ACM contracts data and downloading it in the flat file of LSMW format.
• Development of Customer and Vendor Exception reports to find out the unmapped customer and vendors.
• Development of valid vendors report for the migration of valid vendors with open PO’s.
• Development of BDC for Update of Assignment in FI document.
• Development of Interface for complete takeover of the GL Balances and Open items from the legacy systems and downloading it in the LSMW format in the flat files.
• Development of an Interface for posting of incoming invoice for all the open purchase orders.
• Development of Customer MDM (Master Data Maintenance) Tool for maintenance of The Coca-Cola Company customers used in its legacy systems.
• Maintenance of SAP R/3 4.6B for TCCC across the globe in various Modules like SD, MM, PP, FI and HR.
• Implementation of SD, MM, FI modules of SAP R/3 of version 4.6B for TCCC ( Confidential ) North America.
• CIDX-iCUPS a Service Offering in chemical Industry using SAP XI.

Confidential

Team Lead (Workflow and IDOC’s)

Responsibilities:

• Configuration of the ALE scenario right from the Logical system, distribution model to the partner profile.
• Design of the IDOC flow which includes, preparing the technical specifications for the IDOC extension, populating the extended segments using the user exits and handling the extended segments during posting of the IDOC
• Assigning object to the team members and coordinating with the team members during the development of the objects.
• Involved in design and Development of work flow.
• Involved in Code walk through and testing of the objects developed by team members.
• Delivering the completed objects to the onsite
• Design and development of the IDOC with ALE Configuration for the customer master.
• Involved in development of extended IDOC to cater the custom fields from legacy system.
• Activated user exit and developed code to handle the extended segments.
• Development and maintenance of Custom table for Agents to execute the steps in workflow.
• Developments of Tasks, custom business object of customer and extension of methods in that business object.
• Developed and maintained the custom table to store the agents based on hierarchy.
• Linking of events to trigger Workflow.
• Development of rule to determine the agents based on the hierarchy stored in the custom table.
• Testing of the workflow in Development and Quality environments.
• Coordinating with the team members in delivering the objects successfully before the dead lines.

Confidential

ABAP Developer

Responsibilities:

• Taking the ownership of the object from the onsite
• Analyzing the object for the issue given and sending it to the onsite based on the priority.
• Identifying whether the issue comes under defect or new functionality and proceeding further for coding if it is a defect.
• Responsible for testing the object after coding and delivering it to the onsite.
• Proficient in debugging of SAP standard transactions like VL01N, VA01, XD03, CS11 and VF01.
• Debugged a Standard transaction XD03 to find the logic for the development of requirement for condition type MWST.
• Debugged a standard transaction CS11 to find the logic for Assembly indicator population in CS11 useful for fixing the bugs in Schedule for Ingredients Report.
• Debugged a standard transaction VL01N to find the inconsistent behavior of the Delivery transaction and fixed the problems in it.
• Involved in performance tuning of the MRP Extract Report.
• Debugged a workflow for Invoice verification with PO and fixed the problems occurred in it.

Confidential

ABAP Developer

Responsibilities:

• Interacting with Onsite Coordinators to understand the Technical specifications and doing the Technical specifications review.
• Preparing the Test cases.
• Coding according to the Technical specifications as per the project standards
• Responsible for doing the Unit testing for the Object developed.
• Assigning it to the Testing team for testing and delivering it to the onsite once the testing has been completed.
• Involved in doing the Code Walk through for the objects developed by the other team members
• Involved in development of objects like Reports, Scripts, IDOC’s, Transactions, Interfaces and Function Modules.
• Developed an Output type in both Print and EDI medium and made the necessary Configurations required for the EDI in a week because of business priority.
• Converted a Jet form into Script and developed a new output type in both Print and EDI medium using a output type in short span of time because of business priority.
• Involved in design and development of FI Tax Audit report for the taxes paid by the TCCC to the Vendors for the materials supplied.
• Report was developed to find out the creditors of the company for whom the goods receipt has taken place but invoice is pending on the lines of transaction FBL3.
• Developed a transaction, which is used to reprocess the error data uploaded from the CIMPRO system to SAP through interfaces.