PROFESSIONAL SUMMARY:

• Accomplished and energetic business professional with a solid history of in Logistics Operations. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include interpersonal communication, critical thinking, customer service, and decision making.
• LE SAP ERP & EWM software.
• Query Management Facility Software (QMF)
• Time Management, and Multitasking skills.
• MS Office suite programs such as Excel,PowerPoint, Word, and Outlook.
• Project Management, Personnel Management, and Leadership.
• Process Creation, Innovation, andDocumentation.
• Inventory Management, Logistics,Warehousing, Reporting, and Analytics.
• Create, Present, and Lead .
• Judgment and Decision Making.
• Complex Problem Solving.
• Customer Service.
• Interpersonal Communication.
• Presentation skills.
• Self - starter.
• Collaboration and teamwork.
• Work autonomously.
• Critical Thinking

PROFESSIONAL EXPERIENCE:

Professional Business Analyst

Confidential - Irving, TX

Responsibilities:

• Manages daily interactions with business clients and reviews production, performance, quality, and service level agreements.
• Coordinates workflows and processes for the team with business clients, other teams, and international resources.
• Creates queries, produces reports, and manipulates spreadsheets for management and client review.
• Resolves escalated issues, including executive escalation service, utilizing various resources. May work directly with client or management, both inside and outside of department, to resolve issues.
• Creates tools for automation.
• Engages in six sigma and leads projects.
• Takes the lead on business problems, to identify and implement solutions.
• Oversee projects for department. Partner with project manager, department management and IT Department for special project testing such as disaster recovery, system upgrades, tax transformation and other UAT. Identify and report issues/concerns that occur during testing. Recommend solutions to identified issues/concerns.
• Document business processes, procedures, standard operating procedures, project status, etc.
• Prepare recommendations for efficiencies for department processes and procedure to include troubleshooting, evaluations, researching alternatives, preparing presentations, testing, approval, etc.
• Act as a subject matter expert. May train team members on process changes.

Fraud Analyst

Confidential - Grand Prairie, TX

Responsibilities:

• Investigate ecommerce orders and identify any fraudulent trends for 8 luxury brands.
• Investigate boutique card not present transactions for 11 luxury brands.
• Assist with issuing credits for clients.
• Assist with maintaining the KPI chargeback rate of .01%.
• Collaborate with victims of fraud and law enforcement as needed.
• Research all chargeback claims and submit factual data to credit card companies.

SAP Regional Key User (Business Analyst)

Confidential - Grand Prairie, TX

Responsibilities:

• Organized and facilitated all SAP LE non-regression, enhancement, and update testing for North America.
• Scheduled, organized, and lead an SAP testing team for North America region.
• Presented all enhancement ideas for North America region.
• Organized and managed multiple projects for North American region.
• Developed and modified all documented processes for North America region.
• Liaised with IT and software developers in multiple countries to enhance SAP system processes.
• Liaised with structural engineers and employees to present physical layout and process changes.
• Reported and resolved SAP, printer, computer, network, and RF device issues as a logistics liaison for local and international IT support teams.
• Analyzed and reported issues both in operations and SAP.
• Assisted in leading a project team for the transition to SAP EWM systems.
• Provided SAP and operations support to over 100 employees.

Transportation Analyst

Confidential - Grand Prairie, TX

Responsibilities:

• Analyzed shipping activities in North America for 12 luxury brands.
• Maintained monthly KPI shipping analysis for freight expense reporting.
• Analyzed armored carrier usage and costs.
• Supported the Transportation Coordinator position as needed.
• Maintained effective housekeeping standards following 5S rules.
• Created presentations and recommendations for the management team concerning freight cost savings.
• Assessed special transportation needs for 12 luxury brands.
• Assumed a leadership role for transportation decision making and operational functions.

Transportation Coordinator

Confidential - Grand Prairie, TX

Responsibilities:

• Tracked all outbound small parcel shipments for North America.
• Coordinated traveling shows and special shipments for 12 luxury brands.
• Administered freight claims and filed insurance documents.
• Investigated and resolved department store chargebacks.
• Supported the Grand Prairie Distribution Center planning department for delivery routing.
• Approved and processed payments for secure carrier invoices.
• Collaborated with accounts payable to track carrier invoice payments.
• Communicated with 12 luxury brands and logistics teams to offer unparalleled customer service.
• Analyzed freight activities for UPS and FedEx contracts.
• Supported hazardous material .