QUALIFICATIONS SUMMARY

A proven Instructional Design professional, with 20 years of experience in Navy Leadership and Training, who possesses a profound understanding of instructional systems design principles, human performance interventions and adult learning theory. Significant experience developing Instructor-led Courses and instructional writing, including design documents, storyboards, scripts, job aids and all types of classroom/web-based instructional materials. Demonstrated expertise selecting media, materials and equipment to meet learning objectives. Extensive experience in project and budget management, combined with strong organizational skills and attention to detail.

PROFESSIONAL EXPERIENCE

Confidential

Learning and Development Consultant

• I was hired as the initial manager of newly formed Realty University within the Wal-Mart corporate organization, which encompassed 450 job-specific learning paths. My expertise ensured the development and standardization of training materials for all the areas and systems of the construction division of Walmart. I incorporated the corporate mission, vision and values into the work flows, organizational structure, and implementation methodology. I established and managed the personnel, budget, policies, guidance, and procedures for the new university. My high levels of professional and technical expertise were instrumental in creating the system required to design, develop and maintain the training materials of the new university.
• I guided the implementation of a Learning Management System LMS for delivering content to over 2,000,000 learners for the online Wal-Mart Realty University. I was responsible for purchasing third party content for classroom/online use. I created planned, executed, coordinated, and evaluated learning content and learning technology requirements as well as occupational and professional training programs. I was the guiding force behind evaluating content authoring tools, distance learning technologies and various Interactive Multimedia Instruction IMI techniques.
• I oversaw a staff of training developers, instructors, and training managers. My in-depth experience with the NAVEDTRA 130, 134 and 135 series documents allowed rapid and thorough development of standard procedures and processes. I educated the team on establishing new and modifying existing internal work processes to ensure continually improving product delivery and customer service. I developed job requirements, evaluation goals, and developmental plans of newly hired training/development staff. Under my guidance, the training development and management staff became recognized leaders in providing world class support, consultative service and content delivery. The staff earned a well deserved reputation as experts in determining the appropriate use of IMI.
• I became respected as a corporate expert on all phases of learning as well as a recognized leader on all facets of learning technology. I was the resident expert on choosing the appropriate media and method of delivery for all training content. My knowledge of Adult Learning techniques, combined with my knowledge of learning technology ensured the correct delivery modes for every objective and type of content. I was sought out by other learning leaders for my ability to provide guidance and direction on strategy and was frequently requested as speaker for department meetings to discuss strategic role of training on business. I provided guidance to peers, subordinates and business leaders on effective use of learning and development concepts. I was responsible for the development of curriculum, including storyboard and multimedia development for Instructor-led, eLearning, blended learning, job aids, and other emerging instructional technologies. I developed ROI measurement strategies for decision-making by senior leadership.
• I established and maintained a superb working relationship with subject matter experts SMEs , clients, technical writers, media specialists, and programmers for the courseware development tasks. I worked closely with Construction Managers, Safety experts, financial leaders and third-party content providers to ensure every objective was addressed at the appropriate level of detail for the varying audiences. I demonstrated excellent interpersonal communication, consulting/client management, negotiation and collaboration skills. I worked with stakeholders at all levels of the organization.
• I was recognized as source of profound knowledge on process improvement and provided guidance to numerous green-belt applicants on measurement techniques and process improvement efforts. I empowered our entire staff to continually look for new and better ways to accomplish work. Through dedicated process improvement efforts, I was able to gain two Full Time Equivalents FTEs . I worked with numerous third-party content providers to obtain lowest possible price. I served as primary liaison with contracted vendors to ensure deliverables met requirements. I created unparalleled trust and satisfaction with all customers. I quickly became the source of guidance and direction for contract management, developing superb contract capture processes.

Confidential

SAP Training Developer and Consultant

• I was a contract trainer and curriculum developer for a custom SAP software solution for State of Florida Department of Revenue's DOR Child Support Enforcement project. I was responsible for developing the skills and knowledge of newly hired trainers. I was the data lead, responsible for creating and maintaining the database for use in highly flexible training environment. During the project, I quickly became proficient with the SAP-based application to successfully provide knowledgeable and experienced training to the new users.
• I used AuthorIT and PowerPoint software to develop and prepare training materials for multi-phase training plan, including eight web-based training courses, eight distance-learning courses, 13 classroom instruction courses, and six self-study courses. I also created and edited the Level-2 assessments for over 2,000 state employees with wide range of computer expertise.
• I oversaw trainers in leading distance learning courses using Centra as the distance learning environment to provide hundreds of classes around state. He traveled to multiple State of Florida DOR locations to provide classroom instruction/remedial guidance to ensure DOR employees understood use of custom-made, Internet-based SAP software solution.

Confidential

Co-Owner

• I was a crucial part of creating this entrepreneurial construction repair business. I used my in-depth knowledge of running a successful business and my knowledge of construction techniques and engineering to repair and build new docks and seawalls after Hurricane Ivan. My superb, open communication style generated sales and intense customer satisfaction.
• My rapid assimilation of Department of Environmental Protection DEP requirements helped set a new standard of clarity and expediency during this critical time. My original project plans, quality estimates and job-specific work schedules ensured on-time performance for all subcontractors and enhanced the companies unparalleled customer satisfaction.
• I became adept at operating numerous pieces of construction equipment and ensured the right equipment was on-hand at the right time. My ability to provide value-engineering services was also utilized by other construction trades.

Confidential

Senior Associate

• I coordinated seminars, workshops, coaching sessions, and strategic planning events for clients around the world. I led the planning, direction, administration, coordination, supervision, delivery, and evaluation of workshops. I worked directly with associates as well as clients to analyze, design, develop, and evaluate training/education solutions. I created web-based training courses using multiple software applications as well as transferred existing material to web-based training. I used iLinc distance learning environment to determine capabilities and uses for companies. I developed numerous project plans, including small process improvement teams, construction plans, and strategic planning deployment schedules.
• I planned, promoted, and developed educational design programs, events, and products by leading teams and providing clear direction. I designed instructional strategies and assessment tools/techniques to ensure comprehension of training material and aligned strategic goals with customer desires. I developed strategic planning workshops focused on aligning client company initiatives with strategic goals. I led workshops globally, guiding businesses with diverse work forces to collaborate.
• I designed and conducted train-the-trainer workshops with emphasis on teaching adults, active learning techniques, and assessment. I taught multiple subjects, including simple statistical analysis, human relations, and leadership. I acted as the facilitator for top-level management meetings as well as liaison of choice for multiple shop-floor-level teams. I championed process improvement teams and provided guidance/leadership to team leaders and executives. I coached green belt/black belt quality improvement technicians on use of knowledge in non-manufacturing areas.
• Master Training Specialist, Mission Commander, Instructor Pilot P-3, T-34 , Department Head
• During my career in the U.S. Navy, I earned my Master Training Specialist designation, earned my Education and Training Management subspecialty and spent over 10 years designing and delivering Navy training of all types. I was a leader in the development of the Total Quality Leadership TQL training. I was part of the review process for NAVEDTRA 130, 134 and 135 series.
• My superb attention to detail and customer focus was demonstrated while maintaining officer and enlisted pay records, preparing advancement records, gathering and submitting annual evaluations, and creating official correspondence. I demonstrated strong written and verbal communication skills while assigned to major warfare commander staff. I designed and managed air operations in support of warfare commander.
• My ability to work with tight deadlines and fluctuating priorities was demonstrated while I was the Schedules Officer for Navy primary flight training squadron. I designed and implemented an entirely new scheduling method that allowed highly accurate tracking of student progress and instructor desires. I created an annual flight training plan that set a new standard for effectiveness and ease of use.