Summary

• Well experienced in SQA process implementation, Configuration Change Management CCM Release planning, Quality Configuration audits, metrics implementation and manual automated testing of Software products, managing the product development life cycle. I have
• More than 15 years experienced in Quality Aspects, Change Management, Configuration Management CCM , Quality Configuration audits, metrics implementation, Build Release planning and manual automated testing of Software products, managing the product development life cycle both in Waterfall and Agile methodologies.
• As Software Configuration and Release Manager at Vangent inc. used Subversion, TFS, administered SharePoint repositories to maintain version history, security and integration of code and documentation built and released to Test, Field environments and to end client appropriately. Worked on Federal government projects as IHS, VA, VBH, and SSO-CM. Contributed to release processes and to SOPs for different modes of release. Followed mostly Agile development processes.
• Effectively reduced the time lines on build and release process, introduced different environments and implemented Quality metrics and Test Effectiveness as controls.
• As Change Manager for 5 years guided the team through change proposals, defined the base lines, reviewed Change Requirements, maintained Change History, guided the team through their impact studies for Pension Benefit Guarantee Corporation's PBGC , a Federal organization, for our team of about 82 members.
• Participated Actively in the Change Approval Board of PBGC. Actively suggested process improvisation, monitored change status, tracked change history, reviews and approvals to release in HP tool Service Manager : 7.
• Appraised the management with status, progress reports by conducting pre-release and phase wise Configuration Audits and Quality Audits.
• Saved annually 3.5 million in change implementation by guiding the PAMT support team at PBGC to reduce the Mean Time to Resolve an Issue MTRI by 3 person-days through weekly and monthly incident resolution statistical analysis audit reports and creating team awareness to the metrics.
• AS Configuration Manager guided effectively development teams above 80 members for PVCS activities, supported SCM activities, base line identification, change history and controlled user access and guarded leveled security of the configuration Items.
• Performed configuration status accounting activities audits, identified maintained base line integrity of Configuration Items in PVCS VM and was responsible for process and version control.
• Reduced the risk of poor quality release. Provided the management with predictability total vs predicted defects, defects by Severity, defect spread by module cost effective ways to improve the product quality through a Risk Management plan.
• Interacted well with the users, clients and senior management for requirements clarification, documentation review and user acceptance verification.
• Contributed effectively to Software Quality as Systems Administrator for Quality center, PVCS Tracker. Managed the access authorizations, controlled multi roles, conducted defect analysis, and submitted Quality audit reports.
• Conducted technical screening interviews and assisted the Division Manager Project Managers to select recruit employees for QA Analyst positions.
• Managed test effort through several defect statistical measures and identified studied the release process related metrics Planned Vs actual tests, Defect arrival rate, Mean Time to Detect defect MTTD and their inter-relationship.
• Extensive experience in Black box testing methodologies boundary value, equivalent class, Cause effect and intuitive methods through both manual automated test tools WinRunner, Test Director, QARun QA Director for sanity regression testing.
• Designed, Developed, Documented Executed test plans, test procedures test cases. Generated studied bug reports and tracked their status in Clear DDTS, Quality Center Test Director
• Managed, coordinated interacted with the off shore team program test through frequent webinars teleconferencing.
• Managed small businesses of up to 15 people as project manager responsible for profit center.
• Very strong interpersonal, written, communication and management skills interacted well with the product programming groups.

Software Skills

• Automated Test Development: WinRunner, QuickTestPro MercuryInteractive ,
• QARun Compuware
• Change Management Tool: HP Service Manager: 7
• Test Management Software: Test Director, Quality Center Mercury Interactive , QADirector Compuware
• Configuration Management tools: PVCS Version manager, PVCS tracker, Subversion, Test Foundation Server, SharePoint
• Defect Tracking Software: Clear Case, Clear DDTS, ISSU Test Director
• Operating Systems: MS-Windows 2K/03/XP/NT/95, UNIX, Mainframes
• Applications: MS-Word, Excel
• Databases: Oracle, MS-Access
• Program Languages: TSL, C, PL/SQL, QARun
• Project Management Tools: MS Project

PROFESSIONAL EXPERIENCE

Confidential

Configuration and Release Manager

• Applications, some in Java and some others in .net, interacted with multiple federal projects of IHS, VA SSO-CM, EGUI, VBH departments in the medical investigative fields and Patient data locations and Veterans Hand Books. They were both COTS and MOTS with intermediate applications used in their builds.
• Responsible for software configuration and release management. Maintained multiple environments, communicated configuration policy regulations and procedures effectively with the team, conducted configuration audits, worked with the team to resolve the deviations, suggested process improvements, and verified the regulatory compliance.
• Contributed significantly to standardize Release Management Process SOP documentation
• Experienced with Release Management, Change Management and Software Quality Processes well versed with tools as PVCS, Test Foundation Server, Subversion and SharePoint.
• Baseline identification, version control, Release specifications, and assist the team with release and configuration actions were the chief responsibilities.
• As SharePoint Project Administrator - stored, organized, version controlled, securely access controlled project release documentation and guided the team on good naming conventions, processes and releases.
• Improved the Build and Release process, reduced the time lines, increased the Quality gates and introduced the Test, Field environments before final release to the end client.
• Prepared training materials for Continuous Integration and Application Lifecycle Management process orientation.
• Established Quality Metrics, Analyzed project quality data and reported quality statistics.
• Appraised the management with status, progress reports by conducting pre-release and phase wise Software Configuration Audits and Quality Audits.
• Developed documentation and assisted in standardization operation procedures of release process and their implementation.

Confidential

AS Change Manager

• Helped the team of about 82 members with Change proposals, Change Requirements, their defense through Change Approval Board and controlled role based access authorizations
• Participated Actively in the Change Approval Board of PBGC. Used HP tool Service Manager: 7 to track change history, reviews and approvals to release. Monitored Change Status.
• Earned client appreciation letters for effective contributions to PBGC Change Approval policies and procedures and their implementation strategies.
• Saved annually 3.5 million in change implementation by guiding the support team to reduce the Mean Time to Resolve an Issue MTRI by 3 person-days through weekly and monthly incident resolution statistical analysis audit reports and creating awareness to the metrics.
• Participated in Change request process implementation in PAMT of PBGC Applications mentioned below:
• PACS -Payment Adjustment Calculation System PACS algorithms to calculate pensions their scheduling of Recoupment or back payment for over under payment conditions.
• PRISM Participant Record Information System management suite with 15 apps
• INTEGRATOR It facilitates exchange of transaction files acknowledgements between the information database and the paying agency bank software and also validates data postings rejections.FORMS VAL-IDL that updates the customer pension plans information and CRM applications.

As Configuration Manager

• Helped the team up to 82 members to perform Change/Release/Build efficiently and accurately.
• Maintained baselines, managed, administered and secured their role based access and well organized the configuration Items, files and components, in PVC-CM tool.
• Guided the team to effectively the version control functions check-in/check-out etc. and the revisions with correct labeling procedures, troubleshoot and other duties as required by the PBGC regulations.
• Assisted in Release and Deployment duties as needed by the PBGC release manager and change manager.
• Interacted well with client managers, the project managers and guided effectively some other Configuration Leads for PBGC CMP regulatory compliance and other functions.
• Mentored and trained the staff members as needed with in the application groups
• Facilitated the resolution of any PVCS, QC problems and kept the appropriate staff members informed of progress.
• Identified, analyzed and resolved problems and communicated to the team in time
• Administered Users, privilege sets, access groups, promotion groups, versioned files and generated reports.
• Appraised the management with status, progress reports by conducting pre-release and phase wise Software Configuration Audits and Quality Audits.
• Promoted and maintained a high quality, professional, service-oriented image among the users, PBGC change approval board and configuration management teams

Managerial Experience with both the above projects

• Project/Product/Test life cycle Managements, all have 3 common constraints and a single important end goal. The constraints are Scheduling, Budgeting and Scope Management while the singular objective being Quality Deliverance. Here it is the source code - workable as expected in all scenarios, both envisioned and otherwise . So processed documentation, which some times is a huge lacunae of our Agile processes but a very strong asset of Water Fall methodologies, along with effective communication are essential ingredients for Quality Deliverance. I followed both - designed, developed the appropriate documentation, communicated well to all the stake holders - PDLC groups and the client and got them executed by the usually limited resources/personnel. Prepared or obtained the risk reports from QA, recommended the release status if appropriately timed or not and yet the decision point was always viewed as a management prerogative.
• Scope - I divided sufficiently and implemented adequately to over come the initial inertia. This is the essence of Change Management -chew as much as possible before swallowing. If some parts stay lumpy, swallow any way mixed with the chewed part has been done all along the PLC. Plan, strategije, allocate and execute. All with in the dead lines, some flexible internally but end date, normally, is as a stone wall. We delivered every piece of code, to at least 3 environments- test, preprod and prod sevral times in 5 different projects since 2005. Managed to complete testing in some and releasing in others in every sprint cycle of Agile projects. Scheduling - I have scheduled allocated, strategize prioritized and executed every test case correlatable to every core requirement. Again we delivered every piece of code, at the least to 3 environments- test, preprod and prod, several times. Budgeting - This is one area that I had no control except appeal/ask and wait for some one else to dispose or provide - largely a piece of hardware or a piece of COTS software but very seldom.

Confidential

Sr Analyst

• Participated in requirement gathering, analysis and interacted well with the users in the automobile seller, finance industry.
• Guided and Interacted well with the developers and the test team and appraised the Project Manager of performance issues, defect metrics and requirement coverage statistics.
• Reviewed the Design and Development documents based on the requirements and helped develop and design test case, test plan and test scenarios templates.
• Participated in reviewing the test ware and submitted defect detection efficiency statistics prioritized test case strategies for end-to-end testing.
• Recommended requirements prioritization methodology for test coverage prioritized testing effort.
• Tracked requirements and defects in Quality Center and monitored end to end traceability for each application.
• Managed test effort through several defect statistical measures and identified studied the release process related metrics Planned Vs actual tests, Defect arrival rate, Mean Time to Detect defect MTTD and their inter-relationship.
• Contributed to the Test Effort Estimation process with a Template Process for E0, E1 E2 estimates
• Improved system testing Defect Resolution Efficiency Ratio DRER to 97 by suggesting Test metrics methodology by DRER across the modules, testing groups others.
• Participated in QA reviews with module requirements, testing documentation.
• Guided and Interacted well with the team and appraised the Project Manager of performance issues, defect metrics and requirement coverage statistics.
• Coordinated interacted with the off shore team program test through webinars teleconferencing.

Confidential

Sr Consultant SAP Analyst

• Responsible for customization requirements and Quality assurance testing of the software revisions tested manually with automatic test tool Quick Test Pro.
• Managed the QA operations and appraised the Business Operations Manager with Quality related process product assessment.
• Analyzed the business processes, requirements tested the application for SAP 4.7 upgrade project and tested the customization requirements.
• Interviewed screened the Quality Assurance Analysts, evaluated and helped the Management in selection process.
• Helped to Design, develop system test plans suitable test case matrices to test the visa encryption CC encryption masking
• The modules involved Sales Distribution, Finance, Materials Management, Logistics, Human Resource and some other systems
• Planned prepared to track defect resolution in Quality Center and helped plan the proposal to generate analyze the requirements coverage metrics from Quality Center.
• Managed the operations and appraised the Business Operations Manager with Quality related processes product assessment.

Confidential

Sr Consultant System Testing

• System test plans suitable test case matrices were designed, developed from the real time MVR data, Conducted regression system testing to verify functional requirements content verification in all appropriate screens Policy, Driver, Asset basic screens for New Policies, Endorsements Renewals.
• Managed the testing criteria and test cases to test the Rater, Territory, Agent interaction, MVR updates, Driver, Vehicle Insured AUS Auto Updating System and Analyzed reviewed requirements for their testability. Tested the disk using the rater for business specs for each state.
• Managed defect statistics reviewed the defect reports and analyzed against the system test release criteria.
• Logged tracked defects to Test Director, maintained their resolution through out the testing cycle
• Generated analyzed the defect reports coverage metrics from Test Director

Confidential

Chief Associate

• Analyzed the application, documentation proposed a testing project plan.
• Developed test effort test case estimation for major modules of TNM application web based sale of news items, pictures video clips to media.
• Participated in proposal to out source information with Exevo India, generated studied related reports cost estimations.
• Planned for automated Regression testing tool suits WinRunner, Test Director or QARun, QADirector effective defect tracking system.

Confidential

QA Engineer

• Responsible for QA processes Testing the release enhancements of custom applications
• Designed, developed and executed user interface test plans, procedures and test cases and Implemented Software Quality processes and managed QA procedures throughout SDLC
• Actively led a team for Black box testing methodologies automated regression testing with WinRunner for 6 modules over the enhancements additions for every release
• Increased defect detection rate by about 70 by pro-active test planning effective regression test automation strategy with WinRunner
• Participated in requirement reviews, release change management meetings, quality definition appraisals
• Appraised the management about risks, Release management
• Increased effective test coverage per week from 20 to 100 by designing and initiating the migration of several test procedures from manual to automated tests.
• Managed defects through Clear DDTS and worked closely with engineering PVCS on their resolution and closure to adhere to the scheduled release dates
• Project Management Tasks, Links, scheduling constraints were analyzed with MSProject Tool.

Confidential

QA Analyst User Acceptance testing

• Automated more than 150 GUI Character Based Functionality manual testing procedures into QARun automated scripts for Alfa Adds, Brand Conversions and Letters Paragraphs and testing functionalities like Balcon, Promo
• Introduced automated test tool QARun into test plans of sub-urban project testing cycles
• Developed test plans test cases and batched the test cases using QA Director for financial applications. Verified functionality, content enhancements Test Plan for IBS2020, 2000.400 Release. Regression Tested the Customer Service Global Elements Application in IBS2020 Project 2001.04 Release with QARun Automated test tool . Test Results Reports Generated
• Eliminated testing risks of collection test group by infusing 500 accounts through ALFAADD into IBS system testing functionality
• Responsible for functional, integration, regression and system testing
• Logged Tracked defects through a local defect tracker called ISSU Resolved issues by interacting actively with the developers.

Confidential

SW Analyst

• Conducted extensive manual testing for Regression, Integration and System test phases
• Automated functionality GUI testing using the automated tool WinRunner Test Director
• Worked closely with developers to resolve technical issues identified during testing

Confidential

SW Analyst

• Prepared test plans and test cases and executed extensively the manual automated testing of the financial statistical analysis oriented applications and those that updated customer accounts, ledger folios and cashbooks
• Performed detailed functional regression testing using WinRunner QA Run.
• Organized the tests results in Test and QA Director
• Performed requirement analysis and specification study
• Written several test plans for scientific accounting soft ware testing for about 5 years.