SUMMARY

An organized, detail-oriented IT Professional with over 21 years of experience in the information systems and business application services environment. Major strengths in strong focus on customer support, evaluation of the software functional requirements, configuration, implementation, installation, tuning and troubleshooting. Has proven ability to combine broad based technology, business and financial expertise in developing and corporate-wide short and long term technology solutions. At ease with responsibility for major production environments and database design best practices for Change Management Release Management and System Development Life Cycle SDLC .. An accomplished manager with hands on experience in technical, architectural, implementation areas with strong interpersonal skills.

SKILL

Packages: SAP Solution Manager 7.1 Business Process Monitoring/Project Implementation Tools/Change Management-CHARM , XI, PI, Security, HR/Payroll, PPM, CRM, GRC, FI, REMEDY ARS Problem and Change MGT , ARIS Business Process Modeling , TESSERACT HR/Payroll, including BDL, VP, table customization , INTEGRAL Payroll, MSA Payroll A/P, brokerage in-house

Office tools: MS Word, Excel, MS PowerPoint, MS Project, MS Visio

Software:: ABAP Workbench, Data Dictionary Smart Forms, SAP Script, ALE, Interactive Reports, BDC, User Exits and Report Writer/Painter, SAP Portal, BSP , ORACLE, SAS UNIX, MVS, Windows , SQL Navigator, MQ Series, PGP encryption, FIWARE/WESTCORP check printing, SYNCSORT Expert Level , SQL, TCP/IP, HTML, CA11 Scheduler, Unicenter, CRYSTAL reports,

Training Software: RWD uPerform Training Development Kit , SAP Learning Maps

Operating systems: HP-UNIX, Windows 95/NT/XP and M-MVS.

PROFESSIONAL EXPERIENCE

Confidential

Consultant

• Working on configuring CHARM after upgrade of Solution Manager to version 7.1 SP 3 :
• --Basic CHARM Configuration
• --Master Data Maintenance
• --Background Job Scheduling
• --Training Materials preparation
• --Security Strategy Definition

Confidential

Consultant

• As a Subject Matter Expert guided client in Configuration activities and Best Practices in Solution Manager utilization after SM 7.1 Upgrade , including:
• --Root Cause Analysis
• --Implementation and Project Management Tools
• --Technical Monitoring
• --Change Request Management CHARM

Confidential

Global Governance Project Management

Primary responsibilities included

• Collect, review and assess customer usage and feedback of systems on a regular basis and incorporate learning's into future developments
• Define business requirements for new system developments
• Proactively recommend and prepare business cases for evaluation of potential IT benefits
• Lead and manage the business case development and ROI analysis
• Provide continuous communication to the business on initiatives and changes
• Conduct formal post audit project assessments
• Prepare ROI analysis for all projects
• Develop and maintain key project templates e.g. project plans, risk and budget templates
• Facilitate team meetings and ensure clear and timely communication
• Act as a point of contact for key stakeholders
• Enable effective use of IT technologies
• Identify training opportunities to enable better use of IT technologies
• Develop training programs and materials
• Organize and conduct frequent training through a variety of methods to include on-site and webinars
• Collect, review and assess customer usage and feedback of systems on a regular basis and incorporate learning's into future developments
• ---Implementation of Business Process Monitoring to improve Performance and Reliability for various applications at Colgate Palmolive. Following monitors were implemented up to date
• ---Develop and distribute Training Bundles on Solution Manager Functionality, conduct Training sessions in-person and remotely for EASSO Ireland , GSSO India , AMSSO Topeka and Global development
• ---Upgrade of Solution Manager to version 7.1 SP1
• Projects supported but not limited to are
• XI File system monitoring
• PI Messages Monitoring
• ESC Open Clients
• E2E Root Cause Analysis for System Performance Issues
• HR Benefits Utilization Web Site
• Bank Statements not Posted
• CBP Performance Monitors
• APSSO Production Orders
• RFC Connections availability
• Sales Orders management
• Ecommerce
• XML Messages Monitors
• Various Performance Monitors for critical Business Transactions across 46 Production Systems
• ---Support of the following Projects at Colgate in regards to Solution Manager Utilization
• ---Responsible for the Security Strategy in Solution Manager
• ----On-going daily CHARM Support
• CRM Mobile Sales Hills Pet Nutrition
• PLM Implementation Colgate Products
• 5 Steps SAP Methodology rewrite runSAP approach
• GRC Implementation
• HR Upgrade
• MDM Implementation
• ISM In Store Management System Implementation
• Brazil Manufacturing and Distribution
• CBP Projects by multiple regions
• Hills US SAP CRM Interaction Center implementation

Confidential

SAP Manager

• Was leading vendor management activities for the Technical Support Services. Responsible for SAP HR deliverables, monthly cost estimation, budgeting and monitoring of the functional and technical support activities outsourced to IBM , management of various projects including:
• Projects budget/progress tracking using Solution Manager
• Writing technical specs for IBM personnel
• Responsible for the Change Management Procedures and SOX compliance
• Debugging/troubleshooting daily support issues
• Making coding changes based on the requirements
• Daily configuration support activities
• RMA, CMS and Marlin acquisitions bringing employees to NCO SAP HR/Payroll/Benefits System
• Building Interfaces to CyberShift RMA Time collection and evaluation system and loading Time Data into SAP
• Canadian Payroll implementation and support
• Redesign of the Customer Support model within NCO SAP Services
• Project s/Issues were tracked using SAP solution manager

Confidential

Consultant

• On-going support of the IRS/state tax authorities and internal audits.
• Participated in SAP implementation project HR bms .
• TESSERACT to SAP data conversion.
• SAP HR BW interface Payroll Results Extract to Business Warehouse
• Various tasks supporting SOX Compliance Project
• TimeLink Interface support Time Evaluation System
• Led IT side of the ADP tax interface implementation :
• Implemented and automated cycle feed to ADP via NT server.
• Installed quarterly filing process, utilizing legacy system quarter-end files, and enhanced FICA reporting for in-house balancing.
• Created and tuned W2 balancing process Legacy System vs. ADP print image file .
• Monthly Savings bonds feed to Federal Reserve Bank
• Annual Merit Increase Process support
• Supported various projects for International and Domestic Compensation Departments
• CENDANT Interface Relocation Gross Up Process using custom ABAP programs
• NACHA electronic fund transfer feed to Chase bank via EDI.
• Established the process for e mailing of the pay stubs to the expats via Intranet.
• Payroll/GL FI interfaces monthly and cycle feeds .
• Matrix divestiture HR /Payroll Master Data extract passed to LOREAL, prevention of the automatic W2 generation for Matrix employees at the year end .
• Clairol divestiture YTD accumulators for taxes/earnings/deductions converted and transferred to P G system, year end activities .
• Zimmer spin off Segregation of the Zimmer HR/Payroll/Benefits processing from rest of the BMS divisions .
• Participated in DuPont Pharm Acquisition project Conversion and loading of the Payroll YTD accumulators into BMS legacy system, monitoring and auditing of the W2 related activities for DuPont employees .
• Remote check printing in Puerto Rico via WESTCORP software.
• Interface to National Bond Trust Co.