Summary

• Over 9 years of solid IT experience encompassing a wide range of skill set, roles and Industry verticals in SAP which includes SAP CRM SAP R/3 technologies.
• Extensive experience with analysis, design, development, debugging, customizations, configurations and implementation of SAP CRM All modules Marketing, Sales, and Services and SAP CRM Middleware.
• Expertise in CRM Web UI CRM 7.0 , SAP CRM Access Control Engine ACE , CRM 7.0 EHP 1, EHP 2 and EHP3 and CRM Middleware.
• Extensively Worked on SAP ABAP Workbench objects like Classical Reports and ALV Reports, Function Modules, Interfaces, BAdI's, Enhancement Spots, User Exits, ABAP Webdynpro Components, Smart Forms and SAP Adobe Interactive forms.
• As an Onsite Lead/Coordinator, managed a team of 5 members to deliver objects on time with excellent quality.
• Worked as a senior SAP CRM technical consultant and specialized in SAP CRM Middleware: Analysis, Design, Development, Enhancement, Customization, Configurations.
• Equally conversant in working with SAP Cross Application Components - ALE, IDOC, LSMW, BAPI, RFC Enhancements OO ABAP Programming.
• Involved in support and test phases of a project end-end life cycle of applications in SAP CRM 5.0/6.0 to 7.0 EHP1 and SAP R/3 4.6B, 4.7 to ECC 6.0.
• Proficient in designing the Technical Specification by analyzing/reviewing the Functional specification.
• Imparted many Fast Track trainings in SAP CRM Middleware for juniors/laterals and mentored Entry Level Trainee Programmers in IBM Global Services.
• Knowledge on SAP CRM Utilities and FI-CA.
• Excellent communication skills, client-facing skills, interpersonal skills, self-motivated, quick learner, good team player.
• Knowledge on SAP CRM to RNT technologies integration using Web Methods.
• Trained on SAP TPM module.

PROFESSIONAL EXPERIENCE

Confidential

Role: CRM Technical Lead

Environment: SAP ECC 6.0, SAP CRM 7.0 EHP2, SAP BW 7.3 and SAP PI.

Integration Tools: Web Methods

• Extensively worked on all kinds of SAP CRM Web UI Developments involving Sales and Service Modules.
• Worked on Custom GenIL and BOL Objects.
• Worked on Web Dynpro Components.
• Worked on Developing SAP Interactive forms.
• Worked on Account Management, Contract Management and I-Base Management.
• Worked on SAP CRM ECC Integrations and Web Service Enhancements.
• Worked on Enhancement Spots, User Exits and BAdis.
• Worked on IDoc enhancements.
• Worked on SAP ABAP Workbench objects like Classical Reports and ALV Reports, Interfaces, BAdI's, Enhancement Spots, User Exits, ABAP Webdynpro Components, Smart Forms and SAP Interactive forms.
• Worked on ABAP data dictionary objects like Views, Tables, Lock Objects and Search Helps
• Interacting with SAP to get fixes to SAP product bugs.
• Lead a team of 5 and continuously guiding them in delivering the tasks with high performance and excellence.
• Interacting with the client directly to understand the business requirements, and providing them, the best solutions.

Confidential

Role: Senior SAP CRM technical consultant with Web UI expertise

Environment: SAP ECC 6.0, SAP CRM 7.0

• Extensively worked on CRM Web UI and CRM IC developments involving all kinds of development objects and acted as SME for Web UI Developments.
• Worked on Sales Orders, Complaints, Returns, Activities and Case Management.
• Worked on Target Groups, Marketing Plans and Campaign Management.
• Responsible for doing Peer review, mentoring juniors in the project, Interviewing laterals to the Project, Imparting required trainings in the team for knowledge sharing among each other in the team.
• Analyzed, Designed, Configured, Developed an SAP CRM ACE Enhancement to retrieve all the Contact Persons of the End Customers related to the APR Distributor of the User logged in to the WebUI and also through Portal screen.
• Worked on SAP ABAP Workbench objects like Classical Reports and ALV Reports, Interfaces, BAdI's, Enhancement Spots, User Exits, ABAP Webdynpro Components, Smart Forms and SAP Interactive forms.
• Worked on ABAP data dictionary objects like Views, Tables, Lock Objects and Search Helps
• Developed an ALV summary Report in which it gets all the Open Repair orders from the SAP CRM system and gives the user an overall brief idea about the Repair order complete status.
• Involved in a custom development in CRM Middleware which extracts all the characteristic values from R/3 for Z custom Set types in CRM and update the BAPI Structures and BDOC structures to generate an mBDOC in CRM side, in which this was not supported in the standard SAP process.
• Developed a challenging custom development in CRM Middleware, in which all the R/3 product attributes in material master will be captured and updates the Product Master transaction in CRM COMMPR01 , which is not supported in the standard SAP behavior.
• Extensively worked on BTEs, User Exits, BADIs Enhancement Spots in CRM and involved in the Technical upgrade of CRM 4.0 to CRM 5.0 CRM 5.0 to CRM 7.0 versions.
• Expertise in Debugging Queues and worked on BDOCs and Adapter Service Function Modules.

Confidential

Role: Senior SAP CRM Developer

Environment: SAP ECC 4.7, SAP CRM 2007

• Extensively worked on CRM Web UI and CRM IC developments involving all kind of development objects and acted as SME for Web UI Developments.
• Worked on SAP ABAP Workbench objects like Classical Reports and ALV Reports, Interfaces, BAdI's, Enhancement Spots, User Exits, ABAP Webdynpro Components, Smart Forms and SAP Interactive forms.
• Worked on ABAP data dictionary objects like Views, Tables, Lock Objects and Search Helps
• Worked on Middleware enhancements.
• Worked on Organization Management and territory management.
• Worked on Leads, Opportunities and Quotations.
• Worked on Service Tickets , Service Orders and Account identification in CIC.
• Worked on Webdynpro component developments.
• Worked on Business Role Configurations and Transaction Launchers.

Confidential

Role: SAP CRM Developer

Environment: SAP ECC 5.0, SAP CRM 5.0

• Worked on SAP Workbench objects like Classical Reports and ALV Reports, Interfaces, BAdI's, Enhancement Spots, User Exits, ABAP Webdynpro Components, Smart Forms and SAP Interactive forms.
• Worked on ABAP data dictionary objects like Views, Tables, Lock Objects and Search Helps
• Worked on Sales Orders, Opportunities, Usage Based contracts and Counters.
• Worked on I-Base Management.
• Worked on Organization Management and territory management.
• Worked on CRM Billing Engine Enhancements.
• Worked on Middleware enhancements.

Confidential

Role: SAP CRM Web UI Developer Product Development

Environment: SAP CRM 5.1

• Web UI Component Creation.
• Integrating SAP ECC Sales Order Component to SAP CRM Interaction Center.
• Created Marketing Components.