• Professional Summary: Confidential has over twenty years of consulting experience in business system analysis, solution architecture, design development and quality assurance. He has extensive experience in delivering enterprise wide applications ERP CRM in Healthcare, Banking, Public Sector, Consumer Goods and Communication sectors. Most recently, he is working as a Solution Advisor/QA lead, where he reviews business requirements, oversees the solution delivery for Wellpoint commercial division and lead TCoe Testing Center of Excellence . Some of his core competencies include: Collaborate with business stakeholders IT solution delivery teams and oversee implementation of solutions as per business needs.
• Deep industry business process knowledge.
• Mentoring junior resources.
• Managing client delivery issue resolution.
• Ensure the quality of the solution built.
• Manage maintain post production activities.
• Adopt effective communication throughout the solution delivery phase.
• Demonstrate accountability strong believer in team work.
• Above all, having positive attitude, with intent to contribute grow.

Roles Responsibilities:

• Senior Solution Engineer Advisor/QA Lead.
• Application Architect/CRM Analyst Developer.
• SIEBEL Consultant.
• SAP Consultant.
• Branch Sales Manager.

Detailed Professional Experience:

Confidential

Senior Solution Engineer - Advisor/ QA Lead

Responsibilities:

• Managing onshore, near shore offshore QA resources, overseeing quality assurance activities, as part of solution delivery.
• Ensuring timely submission of QA LOEs Level of effort for POR/SSCR/LO items to project management.
• Participating in release management meeting and ensuring that change is successfully migrated into production environment.
• Participating in requirements gathering, contributing during JAR/JAD sessions.
• SIT/UAT coordination communicate deployment progress through status reports to business stake holders.

Confidential

Application Architect

Responsibilities:

• Evaluated the technical alternatives and published the approach document on the synergies of merging both call center and CTMS databases.
• Designed and implemented subject visit report SVR user personalization as part of enhanced user experience process.
• Participated in multiple CTMS application releases. Unit tested the Siebel code, worked has point person from development team with testing team maintained the defect list and co ordinate the effort to resolving them
• Coordinating with application DBA's to take care of CTMS system performance issues and optimizing CTMS system response time.
• Participated in business user discussions to decide the data de duplication process for contacts, investigators and accounts.

Confidential

Senior CRM Consultant

Responsibilities:

• Designed the Siebel opportunity, quote and contracts module as part of PACT project initiative.
• Configured and enhanced the Siebel functionality in line with business requirements.
• Assisted the QA team during testing process in terms of defect resolving.
• Authored documents during the various stages of the PACT project.
• Coordinated user acceptance testing UAT and end user training sessions.
• Prepared client specific training modules of clinical trial opportunity, proposal and contract functionality which will come in handy during the end user training sessions.

Confidential

Senior Application Developer

Responsibilities:

• Mentored team members to configure/customize Siebel application using Siebel tools as per the Siebel best practices.
• Conducted solution design workshops to explore various alternatives and designed a best fit solution to bring vendor data from Lawson application into CTMS Cascade application as a part of project global initiative.
• Designed and executed the solution to archive/purge audit trail item data.
• Coordinated multiple releases as part of post production in cascade application.
• Participated in code reviews, peer reviews, system and validation testing.

Confidential

Responsibilities:

• Designed best fit solution to build case management functionality into Siebel.
• Participated in requirement gathering, Prototyping and design sessions to integrate Siebel Case Management Module with Web sphere.
• Guided and worked with team to configure/customize the application as per Siebel recommended best practices.

Confidential

Senior CRM Consultant

Responsibilities:

• Designed and developed a solution to purge/archive existing account hierarchy data.
• Participated in multiple releases by way of designing, building and testing the application.
• Addressed the system performance issues by adhering to Siebel best practices like exploring the declarative alternatives in the place of scripting, analyzing the sort specs, search spec criteria across the application and indexing the non indexed columns where ever possible.
• Designed and built EBC to display activation and entitlement data under opportunity and contact views.

Confidential

Senior Application Developer

Responsibilities:

• Participated in design sessions to figure out best fit solutions for client's BOL, OMS, PSOR, Service First functionalities.
• Participated in multiple point releases to fix the post production issues.
• Designed and developed a solution to generate a list of potential customers and send them across the letters to respond back with information required to process their applications.
• Monitored the post production issues and prioritized them to get build into the application in subsequent releases.

Confidential

Senior CRM Consultant

Responsibilities:

• Fine tuned the application to optimize the system response time and in turn improve the user adoption of the application.
• Configured Siebel accounts, contacts, opportunity and service request modules in accordance with the business requirements.
• Designed and developed Siebel product configurator module to cater to the business requirement for Yahoo search and media products.
• Designed and developed Siebel proposal under quotes screen.
• Involved in client JAD sessions and prototyped the Siebel functionality in accordance with business requirements.

Confidential

Senior CRM Consultant

Responsibilities:

• Extensively involved in designing, configuring and enhancing the Siebel trade promotion, fund and deduction functionality in tune with business requirements.
• Participating and contributing in JAD sessions to work out a strategy to handle clients trade promotion fund TPF and deduction management system DMS .
• Designing and developing business and data layer objects to support the client's plan, promotion, promoted products, deals, account fund, deductions and payments functionality.
• Constructed use case scenarios and test cases to validate the application in accordance with the business requirements.
• In the role of a product configurator involved in discover, design, develop and deploy Siebel Quote functionality from Long Distance product perspective. Extensively worked on Customizable Products, Rule Designer and Product Admin screen to design, prototype, develop and test the client's product models.
• Participated in workshop/prototype sessions designed the solution document and build the application as per the end user expectations.

Confidential

Senior CRM Consultant

Responsibilities:

• Worked extensively on Siebel Tools to configure the application in accordance with business requirements of Sales Force Automation SFA functionality.
• Designed and configured base table extension columns, business component fields and applet controls for the Return Goods Authorization RGA functionality in Siebel Service Request module.
• Designed and built RGA correspondence templates and configured Siebel Literature and Correspondence screens in accordance with client's business requirements to handle the Mail Merger functionality in Siebel.
• Designed and configured base table extension columns, business component fields and applet controls for the primary care functionality in Siebel ePharma for the views of professionals, accounts, activities and samples screens.

Confidential

Senior CRM Consultant

Responsibilities:

• Conducted application testing to validate the functioning of Siebel as per end user expectation
• As a part of Win first project team analyzed, designed and configured siebel data object layer and business object layer in tune with business requirements.
• Monitored the Siebel User interface layer configuration and design setup of positions, responsibilities matrix for visibility.

Confidential

Senior CRM Consultant

Responsibilities:

• As a part of OSS 2000 project team configured Siebel sales force automation and customer care functionality to meet the business requirements.
• Analyzed, designed and built Service order Trouble ticket related screens, views and applets as a part of config effort to implement Siebel communications vertical.
• Monitored postproduction issues landing in Remedy queue as a part of postproduction support.

Confidential

Senior Consultant SAP/SIEBEL

Responsibilities:

• Configured Siebel Call center application screens, views and applets in tune with business requirement.
• Using Siebel Smart scripts designed and developed scripts, pages and questions for customer retention functionality.
• Developed various reports in MM, SD and PM, which enable the top management in decision-making process.

Confidential

SAP Consultant

Responsibilities:

• Generated BDC Programs in FI to upload general ledger transaction data and fixed assets legacy data on to SAP.
• Created various reports in PP and MM in the areas of production schedule, stock transport and inventory management.
• Worked on enhancements spanning across multiple modules, containing conversions/interfaces, dialog programming and reporting.
• Coded, tested and document online reports in SD and MM modules.