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Sap Crm Functional Consultant Resume

BangalorE

PROFESSIONAL SNAPSHOT

  • A competent and agile professional with 1+years of SAP CRM expertise with focus in Marketing, Sales & Service areas.
  • Adept in all phases of project development, from concept through realization.
  • Able to translate business objectives into clear functional and technical requirements.
  • Excellent communication, interpersonal, and presentation skills.
  • Experience in understanding the core Business Process of Marketing, Sales and Service cycles in SAP CRM 7.0 Web client.

Core Competency

  • SAP Core Competency
  • CRM Web Client UI
  • UI Architecture, Business Role Configuration, Navigation Bar Profile Setup, UI Configuration Tool, Application Enhancement Tool, Easy Enhancement Workbench, Design Layer
  • Marketing Business Scenarios
  • Marketing Plan & Campaign Management, Segmentation, Surveys, Personalized Emails, Product Proposals, Lead Management
  • Sales Business Scenarios
  • Account & Contact Management, Activity Management, Opportunity Management, Quotation Management, Sales Order Management
  • Services Business Scenarios
  • Installed Base Management, Service Agreements and Contracts, Service Order Processing, Complaints & Returns, IT Service Management
  • Baseline Configuration Skills
  • Transaction Types Setup, Copying Control, Date Profile, Text Profile, Action Profile, Status Profile, Organization Determination Profile, Partner Determination profile, Pricing

ACADEMIC CREDENTIALS

Bachelor Of Engineering in Electronics& Instrumentation

Projects Executed

Project: SAP CRM 7.0 Ehp1 –CR700 (CRM Service) TRAINING
Client: Confidential
Tool: SAP CRM 7.0 Ehp1
Location: SAP India for Client Intel, Bangalore
Role: SAP CRM Co-Trainer
Responsibilities:

  • Exercise Preparation
  • Demonstrations
  • Training delivery for selected topics

Project: SAP CRM 7.0 –TCRM10 & TCRM20 TRAINING
Client:Confidential
Tool: SAP CRM 7.0
Location: SAP India for Client TCS, Mumbai
Role: SAP CRM Co-Trainer
Responsibilities:

  • Exercise Preparation
  • Demonstrations
  • Training delivery for selected topics

Project: SAP CRM Implementation
Client:Confidential
Tool: SAP CRM 7.0
Location: iGATE Global Solutions, Bangalore
Role: Core Team Member & Support Consultant.
Responsibilities:

  • Settings for maintaining organizational structure and organizational data Determination
  • Configuration and customization of business Role, work center groups. Customizing of Navigation Bar Profile & Personalization of CRM Web Client UI,Design Layer and AET.
  • Configuration of Business Partners Setting like Roles and Number Ranges
  • Involved in customization of transaction related profiles like organization determination procedure, partner determination procedure, status profile and action profile.
  • Worked for Marketing plans and Campaign management. Worked on Graphic Modeller for business partner segmentation and target group.
  • Creating data Sources & Attribute List For Marketing Attributes
  • Configured Transaction Launcher.
  • Core Team Training
  • Training, Production Preparation

Project: SAP CRM 7.0 IMPLEMENTATION
Client:Confidential
Tool: SAP CRM 7.0
Location: Bangalore
Role: CRM Functional Consultant
Responsibilities:

  • Business Blueprint
  • Realization Activities
  • Sap CRM sales& Marketing
  • User Training
  • User Acceptance Testing

Specification-Configuration:

  • Settings for maintaining organizational structure and organizational data Determination
  • Configuration of Business Partners Setting like Roles and Number Ranges
  • Maintained Business Partner Relationship categories
  • Configured partner determination procedure
  • Configuration related to Sales Management transaction processing
  • Customizing of Product hierarchy, categories, set types and attributes.
  • Configuration of Business Roles and Navigation Bar Profiles.
Professional Experience
  • Working as a SAP CRM Associate Consultantin HorigineConsulting Pvt Ltd, Bangalore from Dec ’10 to till date.
  • Worked as Academician (Sales) in Tutor Vista Global Pvt. Ltd, Bangalore from Aug’10 to Dec ’10

References : REFERENCES SHALL BE FURNISHED WHEN REQUIRED.

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