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Salesforce Admin And Developer Resume

New York, Ny

PROFESSIONAL SUMMARY:

  • Around 7 years of IT experience that includes experience in various stages of Software development Life Cycle (SDLC) including analysis, development, enhancements, testing, deployment and maintenance of object oriented enterprise applications.
  • Extensive working experience on different work environments included Administration, Development, UAT and Production Support of Salesforce CRM application leveraging Force.com platform.
  • Extensive experience in Creating Objects, Record types, Assignment rules, Email services, Profiles and implementation of Role Hierarchies for system security design.
  • Experience in customizing Page layouts, Search Layouts, Custom links, Custom Buttons etc.
  • Experience in developing Validation Rules, Workflows and Approval Processes for Automated alerts, new tasks, field updates, and Email generation according to application requirements.
  • Experience in developing Apex classes, Triggers, Visual Force pages, Controllers, Apex Batch Classes, and SOQL.
  • Proficient in Data Migration from legacy systems to Sales Force using out of the box Apex Data Loader and Bulk API.
  • Involved in integration of Salesforce.com with external applications by using Web Services API, Metadata API, and SOAP.
  • Good exposure in App Exchange applications like Apsona, Field Trip, Conga Courier, Round Robin assignment and Managed Packages.
  • Experience in Integration between Salesforce and SQL SERVER using DB AMP Linked Server.
  • Good Exposure in Integration between Marketo application and Salesforce.
  • Experience in implementing Single Sign On application.
  • Experience in writing SOQL and SOSL using Force.com Explorer, Developer Console and Force Work bench.
  • Proficient in creating/ troubleshooting/ modifying APEX code and visual force pages, Workflow Alerts, Validation Rules, Approval Processes, custom Tabs, custom reports, Snapshots, Dashboards, and Email generation according to application requirements.
  • Experience in creating detailed process documentation and deployment process on issues for future Follow ups.
  • Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.
  • Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena.
  • Excellent communication skills, time management skills and problem solving skills.
  • Self-sufficient, flexible, self-directed and motivated team player capable of managing multi-tasking and a fast learner by adapting to the conditions.

Technical Skills:

Salesforce: Standard objects, Workflow & Approvals, Apex Language, Batch Apex, Apex Scheduler, Apex Classes/Controllers, Apex Triggers, Visual Force Pages, Data Loader, Migration, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, Eclipse, Force.com Explorer, Apex Data Loader,Force.com Platform (Sandbox and Production).

Databases: SQL Server 2000 / 2005/2008 R2, Oracle.

Technologies: C, C++, Java, Java Script, HTML, DHTML, SSIS, SSRS.

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 /2008.

Microsoft SQL Server: Normalization, T-SQL, Stored Procedures, Views, Indexes

PROFESSIONAL EXPERIENCE:

Confidential : New York, NY

Role : Salesforce Admin and Developer

Responsibilities:

  • Provided CRM Level 2 and Level 3 Support in troubleshooting the issues and working closely with the users to ensure that applications meet their needs and keep pace with changes in CRM application.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Cases, Campaigns, Reports and Dashboards.
  • Built efficient Client Services Ticketing system using Cases object.
  • Implemented Email to case, Web to Case Functionality in the ticketing system.
  • Created Record types, Roll up Summary, Workflow rules, Approval process, Auto Response rules and Validation rules to ensure data is validated and automate business logic conditionally.
  • Configured and maintained Salesforce.com application user Profiles, Roles, Permissions sets.
  • Created user Roles and Profiles, Security controls, Sharing Settings, audit trail setup and also configured Field level security for different profiles.
  • Created and used Email templates in HTML.
  • Created Queues, Public Groups and Email Templates.
  • Developed and configured various Reports and Report Folders for different groups based on the need in the organization.
  • Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
  • Built Reports and Dashboards to continuously monitor data quality and integrity and assist users with report design and management.
  • Created Sharing Settings on different objects to reflect the business logic.
  • Developed Apex Triggers, Visual Force Pages and Controllers and managed to support the business workflows.
  • Developed various Batch Apex classes and scheduled those using Apex Scheduler.
  • Used eclipse with Force.com IDE plug in for development and deployment.
  • Closely monitor deduplication process by Integration of IBM Initiate that involved web service API calls and future methods.
  • Troubleshoot the issues with custom merge process and integrations with different applications.
  • Developed various Automation Processes.
  • Involved in customizing the Salesforce.com application to match the functional needs of the organization.
  • Involved in data mapping activities to import data provided by the internal data warehouse into salesforce.
  • Extensively worked with Data Loader and Bulk API to import or export the data from Salesforce.com objects in very large volume.
  • Built SQL scripts to retrieve data from SQL SERVER databases.
  • Built complex reports using SQL Scripts.
  • Provided training to Level 1 Support to use the CRM application and to use Client Services Ticketing System.
  • Involved in Data Mapping and Data Migration from legacy systems to SalesForce.com objects and fields.
  • Customized Page layouts for Opportunity, Contacts and Accounts for different profiles.
  • Used Change sets in Deployment.
  • Interacted with various business team members to gather the requirements and documented the requirements.
  • Customized the Dashboards to track usage for productivity and performance of business centers.
  • Provided the training to the internal business users to use the application and develop their own custom reports.
  • Co-ordinate multiple vendors for data-set processing/ data migration and import-export process.
  • Set up integration between Salesforce and MS-SQL using DB-AMP.
  • Data Extraction and Validation from SQL SERVER.
  • Decisions and Control on AppExchange Applications, Managed/Unmanaged Packages reviews.

Environment: Salesforce, Luminate Online, IBM Initiate, Greater Giving, SQL SERVER, Apex Data Loader, Force.com IDE, SOQL Explorer, Chatter, DB Amp, Marketo, CRM Pledgemaker.

Confidential

Alpharetta, GA
Salesforce.com Admin and Developer

Responsibilities:

  • Created Custom Objects, Tabs and Sharing Settings on different objects to reflect the business logic.
  • Responsible for maintaining functional areas of data management.
  • Used Record types, Workflow rules, Approval process, Validation rules on some of the business functionalities.
  • Experience in Agile methodology in software development.
  • Involved in Salesforce.com application set up activities and customized the apps to meet the functional needs of the organization.
  • Maintained data cleanliness and accuracy by adding custom validation rules.
  • Configured and maintained Salesforce.com application user profiles, roles, permissions sets.
  • Developed custom Reports using custom report types on salesforce.com platform.
  • Created several reports and dashboards to ensure the data quality.
  • Implemented Chatter collaboration to communicate with the users in the organization.
  • Developed Apex Triggers, Visual force pages, Controllers and managed to support the business workflows.
  • Involved in customizing the Salesforce.com application to match the functional needs of the organization.
  • Involved in data mapping activities to import data provided by the internal data warehouse into salesforce.
  • Created and used Email templates in HTML and Visual force.
  • Created Reports, Dashboards, Queues, Public Groups and Email Templates
  • Used Data Loader to import or export of data from Salesforce.com objects using CSV files.
  • Developed various Batch Apex classes and scheduled those using Apex Scheduler.
  • Used eclipse with Force.com IDE plug in for development and deployment.
  • Implemented Salesforce Inbound Email Handler service to process incoming emails.
  • Provided basic training to internal business users to use the application and develop their custom reports.

Environment: Salesforce.com, Force.com IDE, Developer Console, SOQL, Apex, Visual Force, Force.com Data Loader, Page Layouts, Visual Force Controllers, Extensions, HTML, CSS

Confidential

NJ
Role: Salesforce Administrator

Responsibilities:

  • Interacted with various business team members to gather the requirements and documented the requirements.
  • Worked with Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
  • Established relationships between various objects using Master Detail relationship, Look up relationships and created the Junction objects.
  • Developed and configured Custom Reports and Report Folders for different user groups and also configured the Analytic Snapshots for the sales performance and lead generation statistics.
  • Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
  • Created user Roles and Profiles, Security controls, Sharing Settings, audit trail setup and also configured Field level security for different profiles.
  • Created the Validation Rules, Workflows for automated lead routing, lead escalation and email alerts.
  • Created Queues, Public Groups and Email Templates.
  • Created and customized Page layouts for standard and custom objects.
  • Involved in Data migration, Data Imports using Data loader and Bulk API.
  • Implemented Web to Lead, Web to Case functionality.
  • Maintenance of data entry standards & data integrity process.
  • Build& monitor standard analysis and reporting for marketing campaigns.
  • Performed mass imports and exports of data.
  • Communicated with users in the organization using chatter, shared files and feeds.

Environment: Salesforce.com, Force.com IDE, Developer Console, SOQL, Apex, Visual Force, Force.com Data Loader, Page Layouts, Visual Force Controllers, Extensions, HTML, CSS

Confidential

India
Role: System Engineer

Responsibilities:

  • Extensively worked on the UI using HTML, JSP, CSS, and Java Script.
  • Used Hibernate to map java classes to corresponding data in database.
  • Wrote SQL queries to retrieve information from database.
  • Designed AJAX based solution to refresh the drop downs on the webpage depending on user choice.
  • Developed the project in spring framework, used hibernate to access backend (SQL), used AJAX to display dynamic data on web pages.
  • Created unit test plans, integration test plans and executed them.
  • Creation of user interface for each screen of the application.
  • Used JSP for the front-end development and Java script for validation.
  • Worked both as a part of the team and also independently in designing and coding of the application and involved writing functionality's in all the classes for specific purpose.
  • Involved in fixing the bugs if anything that is required.
  • Provided support in maintaining the application.

Environment: JAVA, J2EE, Eclipse, SQL, spring framework, JSP, Servlets, JavaBeans, XHTML/DHTML, Java Script.

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