PROFESSIONAL SUMMARY:

• Around 7 years of IT experience that includes experience in various stages of Software development Life Cycle (SDLC) including analysis, development, enhancements, testing, deployment and maintenance of object oriented enterprise applications.
• Extensive working experience on different work environments included Administration, Development, UAT and Production Support of Salesforce CRM application leveraging Force.com platform.
• Extensive experience in Creating Objects, Record types, Assignment rules, Email services, Profiles and implementation of Role Hierarchies for system security design.
• Experience in customizing Page layouts, Search Layouts, Custom links, Custom Buttons etc.
• Experience in developing Validation Rules, Workflows and Approval Processes for Automated alerts, new tasks, field updates, and Email generation according to application requirements.
• Experience in developing Apex classes, Triggers, Visual Force pages, Controllers, Apex Batch Classes, and SOQL.
• Proficient in Data Migration from legacy systems to Sales Force using out of the box Apex Data Loader and Bulk API.
• Involved in integration of Salesforce.com with external applications by using Web Services API, Metadata API, and SOAP.
• Good exposure in App Exchange applications like Apsona, Field Trip, Conga Courier, Round Robin assignment and Managed Packages.
• Experience in Integration between Salesforce and SQL SERVER using DB AMP Linked Server.
• Good Exposure in Integration between Marketo application and Salesforce.
• Experience in implementing Single Sign On application.
• Experience in writing SOQL and SOSL using Force.com Explorer, Developer Console and Force Work bench.
• Proficient in creating/ troubleshooting/ modifying APEX code and visual force pages, Workflow Alerts, Validation Rules, Approval Processes, custom Tabs, custom reports, Snapshots, Dashboards, and Email generation according to application requirements.
• Experience in creating detailed process documentation and deployment process on issues for future Follow ups.
• Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.
• Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena.
• Excellent communication skills, time management skills and problem solving skills.
• Self-sufficient, flexible, self-directed and motivated team player capable of managing multi-tasking and a fast learner by adapting to the conditions.

Technical Skills:

Salesforce: Standard objects, Workflow & Approvals, Apex Language, Batch Apex, Apex Scheduler, Apex Classes/Controllers, Apex Triggers, Visual Force Pages, Data Loader, Migration, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, Eclipse, Force.com Explorer, Apex Data Loader,Force.com Platform (Sandbox and Production).

Databases: SQL Server 2000 / 2005/2008 R2, Oracle.

Technologies: C, C++, Java, Java Script, HTML, DHTML, SSIS, SSRS.

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 /2008.

Microsoft SQL Server: Normalization, T-SQL, Stored Procedures, Views, Indexes

PROFESSIONAL EXPERIENCE:

Confidential : New York, NY

Role : Salesforce Admin and Developer

Responsibilities:

• Provided CRM Level 2 and Level 3 Support in troubleshooting the issues and working closely with the users to ensure that applications meet their needs and keep pace with changes in CRM application.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Cases, Campaigns, Reports and Dashboards.
• Built efficient Client Services Ticketing system using Cases object.
• Implemented Email to case, Web to Case Functionality in the ticketing system.
• Created Record types, Roll up Summary, Workflow rules, Approval process, Auto Response rules and Validation rules to ensure data is validated and automate business logic conditionally.
• Configured and maintained Salesforce.com application user Profiles, Roles, Permissions sets.
• Created user Roles and Profiles, Security controls, Sharing Settings, audit trail setup and also configured Field level security for different profiles.
• Created and used Email templates in HTML.
• Created Queues, Public Groups and Email Templates.
• Developed and configured various Reports and Report Folders for different groups based on the need in the organization.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Built Reports and Dashboards to continuously monitor data quality and integrity and assist users with report design and management.
• Created Sharing Settings on different objects to reflect the business logic.
• Developed Apex Triggers, Visual Force Pages and Controllers and managed to support the business workflows.
• Developed various Batch Apex classes and scheduled those using Apex Scheduler.
• Used eclipse with Force.com IDE plug in for development and deployment.
• Closely monitor deduplication process by Integration of IBM Initiate that involved web service API calls and future methods.
• Troubleshoot the issues with custom merge process and integrations with different applications.
• Developed various Automation Processes.
• Involved in customizing the Salesforce.com application to match the functional needs of the organization.
• Involved in data mapping activities to import data provided by the internal data warehouse into salesforce.
• Extensively worked with Data Loader and Bulk API to import or export the data from Salesforce.com objects in very large volume.
• Built SQL scripts to retrieve data from SQL SERVER databases.
• Built complex reports using SQL Scripts.
• Provided training to Level 1 Support to use the CRM application and to use Client Services Ticketing System.
• Involved in Data Mapping and Data Migration from legacy systems to SalesForce.com objects and fields.
• Customized Page layouts for Opportunity, Contacts and Accounts for different profiles.
• Used Change sets in Deployment.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Customized the Dashboards to track usage for productivity and performance of business centers.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Co-ordinate multiple vendors for data-set processing/ data migration and import-export process.
• Set up integration between Salesforce and MS-SQL using DB-AMP.
• Data Extraction and Validation from SQL SERVER.
• Decisions and Control on AppExchange Applications, Managed/Unmanaged Packages reviews.

Environment: Salesforce, Luminate Online, IBM Initiate, Greater Giving, SQL SERVER, Apex Data Loader, Force.com IDE, SOQL Explorer, Chatter, DB Amp, Marketo, CRM Pledgemaker.

Alpharetta, GA
Salesforce.com Admin and Developer

Responsibilities:

• Created Custom Objects, Tabs and Sharing Settings on different objects to reflect the business logic.
• Responsible for maintaining functional areas of data management.
• Used Record types, Workflow rules, Approval process, Validation rules on some of the business functionalities.
• Experience in Agile methodology in software development.
• Involved in Salesforce.com application set up activities and customized the apps to meet the functional needs of the organization.
• Maintained data cleanliness and accuracy by adding custom validation rules.
• Configured and maintained Salesforce.com application user profiles, roles, permissions sets.
• Developed custom Reports using custom report types on salesforce.com platform.
• Created several reports and dashboards to ensure the data quality.
• Implemented Chatter collaboration to communicate with the users in the organization.
• Developed Apex Triggers, Visual force pages, Controllers and managed to support the business workflows.
• Involved in customizing the Salesforce.com application to match the functional needs of the organization.
• Involved in data mapping activities to import data provided by the internal data warehouse into salesforce.
• Created and used Email templates in HTML and Visual force.
• Created Reports, Dashboards, Queues, Public Groups and Email Templates
• Used Data Loader to import or export of data from Salesforce.com objects using CSV files.
• Developed various Batch Apex classes and scheduled those using Apex Scheduler.
• Used eclipse with Force.com IDE plug in for development and deployment.
• Implemented Salesforce Inbound Email Handler service to process incoming emails.
• Provided basic training to internal business users to use the application and develop their custom reports.

Environment: Salesforce.com, Force.com IDE, Developer Console, SOQL, Apex, Visual Force, Force.com Data Loader, Page Layouts, Visual Force Controllers, Extensions, HTML, CSS

NJ
Role: Salesforce Administrator

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Worked with Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
• Established relationships between various objects using Master Detail relationship, Look up relationships and created the Junction objects.
• Developed and configured Custom Reports and Report Folders for different user groups and also configured the Analytic Snapshots for the sales performance and lead generation statistics.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Created user Roles and Profiles, Security controls, Sharing Settings, audit trail setup and also configured Field level security for different profiles.
• Created the Validation Rules, Workflows for automated lead routing, lead escalation and email alerts.
• Created Queues, Public Groups and Email Templates.
• Created and customized Page layouts for standard and custom objects.
• Involved in Data migration, Data Imports using Data loader and Bulk API.
• Implemented Web to Lead, Web to Case functionality.
• Maintenance of data entry standards & data integrity process.
• Build& monitor standard analysis and reporting for marketing campaigns.
• Performed mass imports and exports of data.
• Communicated with users in the organization using chatter, shared files and feeds.

Environment: Salesforce.com, Force.com IDE, Developer Console, SOQL, Apex, Visual Force, Force.com Data Loader, Page Layouts, Visual Force Controllers, Extensions, HTML, CSS

Confidential

India
Role: System Engineer

Responsibilities:

• Extensively worked on the UI using HTML, JSP, CSS, and Java Script.
• Used Hibernate to map java classes to corresponding data in database.
• Wrote SQL queries to retrieve information from database.
• Designed AJAX based solution to refresh the drop downs on the webpage depending on user choice.
• Developed the project in spring framework, used hibernate to access backend (SQL), used AJAX to display dynamic data on web pages.
• Created unit test plans, integration test plans and executed them.
• Creation of user interface for each screen of the application.
• Used JSP for the front-end development and Java script for validation.
• Worked both as a part of the team and also independently in designing and coding of the application and involved writing functionality's in all the classes for specific purpose.
• Involved in fixing the bugs if anything that is required.
• Provided support in maintaining the application.

Environment: JAVA, J2EE, Eclipse, SQL, spring framework, JSP, Servlets, JavaBeans, XHTML/DHTML, Java Script.