TECHNICAL SKILLS

SOFTWARE KNOWLEDGE:

• Open Text Livelink 9.5 - 9.6
• Interaction Enterprise CRM 5.5
• Adobe Photoshop CS5
• VMware Workstation 5 Expert
• ERM & Proprietary
• Interwoven Desk Site 8.11 Admin
• Sales Force
• Interwoven Work Site Web 8.2
• WebEx live internet training
• Interface Software 5.5 CRM
• TechSmith Camtasia Studio
• Airline Cargo Solutions Training
• Articulate ’09 Present/Online
• Energy services - Mobile apps
• Interwoven WorkSite 8.1 Engineer
• Adobe Premier Pro CS5
• Mercator Skychain Airline
• LectoraX Pro Suite
• Adobe Captivate 4.0
• Adobe Flash CS5
• Interwoven File Site 8.0 - 8.11
• Crystal Reports
• MS Dynamics AX 2012
• Image capturing/deploying sys prep
• DocX tools 6
• Legal MacPac
• Best Authority 2.01
• MS Office - Advanced Level
• Adobe Sound Booth CS5
• Microsoft LiveMeeting

SUMMARY

• 22 years training for various industries.
• Willing to travel domestically/internationally up to 80%
• Educated in Confidential law and customs
• 20+ years of experience in training large audiences.
• Industries: Mobile Com, Transportation, Legal and banking, Airline, Military, Medical, Automotive
• Excellent written and verbal communication skills.
• Great PC/Network/Software troubleshooting skills.
• Creates and organizes highly effective presentations.
• Instruction with state of the art training equipment.
• Great credible references
• Substantial background and knowledge in the legal industry with advanced software technologies
• Superior skillset of advanced feature sets, including macros, graphics, styles, templates, and tables.

Confidential, IT Training Manager -

United Airlines with Price Waterhouse Coopers and Mercator Global

• Travel worldwide to client locations to deliver various advanced proprietary software courses.
• Provide post training on-site support to employees who completed the course.
• Conducting daily training in an average classroom size of 15 students.

Confidential, Deployment Trainer

Confidential . with Intrepid Learning Solutions N. America

• Travel worldwide to client locations to deliver various advanced proprietary software courses.
• Provide post training on-site support to employees who completed the course.
• Communicate with local managers on training plans and follow up with post training measurements and testing
• Conducting daily training in an average classroom size of 15 students.

Senior Technical Instructor (FT)

Confidential, Chicago, IL

• Travel worldwide to other firm locations to deliver various advanced level legal software courses.
• Provide assistance in developing and customizing content for curricula
• Conducting daily training in an average classroom size of 8 employees.

Confidential, Senior Technical Trainer (SAP Full Time)
Interwoven Legal Software Chicago, IL

• Travel worldwide to client (legal & other) sites and deliver various WorkSite 8.0 & 8.1 ECMS systems training.
• Conduct high level administration & systems engineer courses. Conduct training in an average classroom size of 12 clients focusing on: strategy, architecture, best practices, standards, design, installation, configuration, administration, and support with SQL database administration.
• Use of VMware Workstation and VMWare Player for all classroom systems
• Prepare labs, presentations, quick reference guides and other training materials.
• Develop high-end power point presentations that are course related or customized for a client.

Medical Software Application Trainer - National Trainer (SAP Project)
Confidential

• One year project that involved traveling throughout the United States to provide end user training for proprietary N. America programs that were designed for patient information management and registration initiation.
• Met with other trainers within the company to share strategies on training effectiveness. Consulted and trained facility committee members, patient care technicians, regional directors and other administrative departments.
• Provide assistance to the staff with technical questions as appropriate to training function. Provide support and assistance after training.
• Conduct daily training in an average classroom size of 8 employees.

Legal Software Applications Contract Training Manager

Confidential America

• Managed the training delivery and content of a nationwide computer rollout.
• Responsible for shipment of equipment to and from each office. Coordinated training schedules for each participant as needed.
• Contracted to travel across the United States and teach software programs to employees and attorneys of a law firm based in Chicago, IL. Teach employees how to use various legal software programs and mobile electronics equipment.
• Assisted in upgrading entire firm with new servers and workstations. Consult with computer committee members, attorneys, secretarial supervisors, other administrative departments, and applications groups as appropriate for the development of specific training courses. Assist desktop support with technical escalations as appropriate to training function.
• Deliver end-user training as needed, with a focus on one-on-one training for senior managers and staff, pilot training for new products and advanced/specialized training.
• Provide support and assistance after training. Conduct training in an average classroom size of 10 employees.

Computer Lab Manager and Computer Software & Hardware Instructor

Confidential San Diego, CA

• Managed a team of 3 trainers to teach various software programs, keyboarding, PC maintenance, installs repair of all computer systems on campus, developing course curriculum, conduct training in an average classroom size of 10 students.
• Provide students with post graduation support; resume building, interview skills and mobility/online organization
• Conducted daily train the trainer classes, campus tours, desktop publishing, and plan staff meetings.