Development AnalystÂ Resume Oklahoma City, OK - Hire IT People

SUMMARY

Provided continuous improvement of business processes by developing, testing, and validating applications for the specific needs of various departments.
Provided internal customer service and technical support for the users of the SAP CRM Interaction Center, including call centers and dispatch services.
Team leader for a company - wide Customer Commitments Challenge in which I facilitated small-group meetings, managed group dynamics, and presented a final presentation to management.
Conducted market analysis on large data sets for the rollout of new digital screens installed at Sonic Drive-In restaurants.
Created weekly revenue and performance reports to be sent to senior management.
Created an Excel workbook that examined the effectiveness of promotional text messaging options in order to compute redemption rate and net profit.

SKILLS

EXPERIENCE

Confidential, Oklahoma City, OK

Development Analyst

Provided continuous improvement of business processes by developing, testing, and validating applications for the specific needs of various departments.
Provided internal customer service and technical support for the users of the SAP CRM Interaction Center, including call centers and dispatch services.
Team leader for a company-wide Customer Commitments Challenge in which I facilitated small-group meetings, managed group dynamics, and presented a final presentation to management.

Confidential, Oklahoma City, OK

Performance Analysis Intern

Conducted market analysis on large data sets for the rollout of new digital screens installed at Sonic Drive-In restaurants.
Created weekly revenue and performance reports to be sent to senior management.
Created an Excel workbook that examined the effectiveness of promotional text messaging options in order to compute redemption rate and net profit.

Confidential, Arkansas City, KS

Environmental Health & Safety Intern

Performed ergonomic and safety assessments on over 60 workstations by observing and interacting with union workforce in a manufacturing facility.
Suggested ergonomic and process improvements with a projected cost avoidance of over $700,000.
Conducted a site-wide audit of over 1,500 chemicals and created a plan to meet OSHA requirements.