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Design Thinking/user Experience Architect Resume

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Charlotte, NC

EXECUTIVE SUMMARY:

I am an Enterprise Software (SAP) professional with over 11 years of experience in Pre - Sales, Management, UX Design, Architecture and Development. My vision is to empower organizations through technology that is simple to use, flexible, and scalable. I believe every industry is ripe for disruption and latest advances in technology can smooth out the disruption and help us lead in the Digital age. Difference between successful and unsuccessful businesses boils down to people and their vision for technology. This philosophy has motivated me to relentlessly pursue business transformation through latest technology advances such as Mobile, Social, Cloud and Big Data.

  • Successful Enterprise Software leadership of designing, Strategizing and building digital solutions: Mobile, Analytical, Agentry, Portal, Web, SAP, B2B commerce and Rugged device roll out.
  • Digital/Mobile Strategist, Architect, Developer and Advisor with over 60 cross platform/mobile apps experience built on SUP, Gateway, UI5/Fiori, Appcelarator, Xamarin, Splash/Build, Phone Gap, Agentry Ionic, and SMP.
  • Agentry Apps: Work Manager, Service Manager, Sales Manager, Inventory Manager.
  • Conducted design thinking workshops with end users at plants, quarries, retail stores, corporate offices, warehouses, distribution centers, etc.
  • Designed UX for over 60 Enterprise mobile apps across OTC, P2P, R2R, and CRM.
  • Designed and worked on Smart Life Saver, a 2014 Google SAP Mobile App Challenge Winner .
  • Pre-sales, Proposal, ROI, Evaluation, Discovery and Blue printing experience helping Consulting companies such as NTT Data, Optimal Solutions, Yash technologies, Prosoft Technologies Group, Dickinson Associates, Gyansys, and Confidential .
  • Expert user of Design Thinking principles, Fiori Design Guidelines in UX design and experience working cross functional teams: Business users, Technical Developers, End Users, and Graphic (UI) designers.
  • Designed wireframes (Just in Mind, splash/Build, iRise), Process flow diagrams (Visio, Lucid Charts) for over 60 mobile apps across all business processes: Logistics, OTC, P2P/EWM, Sales, Customer Service/Customer Support.
  • Designed all kinds of apps (on-line, off-line, Native, Hybrid, Analytical, and UI5) using SMP 3.0, SUP, Afaria, Relay Server, Gateway, oData, Xamarin, Fiori/UI5, Lumira, Web IDE, Hybris, Phone gap, Appcelerator and Sencha.
  • Business Process functional configuration experience in SAP SD, MM, PP, PM, QM, SRM, T&E, CRM and FI.
  • Proficient practitioner of Agile/Scrum methodology and Design Thinking Workshops.
  • Experience in developing Presentations and Strategy for Senior Management.
  • Experience working with cross-functional teams like Functional Teams, Management, Basis Teams, and Development Teams, Off-shore Teams.
  • Experience in Analyzing different technologies and their pros and cons.
  • Experience in attending Pre-Sales Conf Calls, Developing Strategy for Clients, and Developing RFPs.
  • Published white papers and Articles in SAP Tips Magazine on Net Weaver and Web Dynpro Topics
  • Carries tools, technologies and frameworks to instantly add value to clients.

EXPERIENCE DETAILS:

Confidential

Charlotte, NC

Design Thinking/User Experience Architect

Responsibilities:

  • Conducted workshops with sales, distributors, warehouse, customer support, marketing, BI end users, plants, quarries.
  • Arranged cross functional team meetings to discover, analyze and refine users’ needs.
  • Interacted from executives, PMO team, Field Sales to plant managers and technicians.
  • Designed Order taking desktop app used by over 80 customer service reps.
  • Helped the team achieve the 1 & Done (<60 second to take an order) goal by designing the apps in such a way that there are no unnecessary data, fields, clicks and navigations.
  • Presented the company on UX strategy, blending Design Thinking into UX and overall solution delivery.
  • Developed best practices for analytical dash board designs.
  • Developed wireframes using SAP Splash/BUILD and iterated the wireframes several times.
  • Business processes designed: re-design of SAP ECC Paper Manufacturing process, Order taking, Customer support dash boards, analytical dashboards for sales executives, Workflow apps.
  • Re-designed SAP Screens for manufacturing process of over 21 screens into a 3 screen custom Fiori App.
  • Worked with functional teams, technical teams and business users to collaborate on application and dashboards design.
  • Designed Sales executive dash boards for SAP Lumira.

Environment: SAP Fiori, HANA, BUILD, UI5.

Confidential

Chicago, IL

Product Owner (UI, UX, Strategy, Architecture, Lead)

Responsibilities:
  • Co-founded the company with a vision to help SAP customers Squeeze the last drop out of their SAP investments by offering simple yet transformative mobile solutions.
  • Overseen Sales & Marketing and helped the company win prestigious client projects.
  • As a product owner, runs the product development unit from concept to execution. Led total development of over 15 mobile app products, and over 10 consulting assignments.
  • Empowered company win the 2014 Google SAP mobile app challenge award for the Smart Life Saver app. Leveraged Design thinking principles, Google’s Route Optimization, Maps, latest UX guidelines to achieve an intuitive app.
  • Hired, trained, managed and coached 25 people. Applied Dale Carnegie’s principles in people management.
  • Conducts Design Thinking workshops to discover business requirements, develop strategy and roadmap based on value oriented prioritization.
  • Developed business process flow diagrams for all the apps, developed prototypes using wireframes.
  • Practiced Agile/Scrum project management methodology throughout all projects.
  • Worked with IT executives from the industry to transform their business using Mobile, Web Portals, Cloud, Ecommerce, and IoT.
  • Designed and developed a tool for ABB to reduce call center dependence and connect Field Engineers directly with Customers in Real-Time. This tool has 3 components: 1. Mobile app for Field Engineer (SAP Fiori/UI5) 2. Mobile app for Customers (SAP Fiori/UI5) and a Web based Scheduling tool (SAP Fiori/UI5). Web scheduler tool is based on responsive design and can be accessed from both Tablet and Computer.
  • Designed 4 apps for Hunter Douglas: 2 apps based on NFC technology for Production plant associate and Dealer Associate, 2 other apps for production floor. NFC technology is used to improve the aesthetics of the window shades and rails while leveraging low frequency NFC to tap the tag and offer a superior customer service.
  • Worked with on shore (8 people), off shore (17 people) and customer teams (3-4 people) together and execute projects within time, within budget without compromising quality.
  • Helped Dickinson Associates to setup a Fiori Demo that demonstrates Fiori capabilities around Plat Maintenance apps.
  • Authored Enterprise Mobile Strategy whitepaper that discusses different platforms available, different programming language choices, security, Device Management tools and helps decision makers evaluate their current requirements and formulate a robust enterprise mobile strategy.
  • Authored white paper “10 ways Wholesale Distributors can leverage Mobility and transform Business”.
  • Design, configuration of Business Processes in SAP Finance, SD and MM (IM) modules.
  • Designed two analytical responsive dashboards (Mobile, Tablet and Desktop) using Google Charts API and SAP Lumira. Google Charts API was chosen for Smart Reporting app to connect to Non-SAP data sources and SAP Lumira was chosen for Medtronic’s Sales Dash Boards to run on Desk top and Tablet (Mobile was not in scope).
  • Developed a custom Offline Inventory Manager app using SAP Syclo Agentry Platform (SMP 3.0). This was a custom app developed by squeeze to meet the needs of its customers that has advanced analytics using logging and features such as advanced shipping notification, and EWM integration, customizable end user features.
  • Attends technology events such as SAP TECHED, Salesforce World Tour, ASUG, Hadoop Summits.
  • App Portfolio is available upon request
  • Helped company win the 2014 Google SAP Mobile App Challenge for the SAP Certified Smart Life Saver built using SAP and Google Technologies: Google Maps, Route Optimization and Google Charts SDK.

Environment: SMP 3.0, SUP 2.1.3, Afaria, Relay Server, Appcelerator, Sencha, Phone Gap, MBO, ECC 6.0, iOS (Native Apps), Android (Native app), HWC, UI5, jQuery, HTML5, Data Change Notification, oData (REST), Gateway.

Confidential

SAP Agentry/Work Manager Lead

Responsibilities:
  • Led the SAP Work Manager implementation from Pre-sales to Go-Live.
  • Did the Agentry configuration panel changes such as changing filters.
  • Customized the front-end UI and business rules in Agentry Editor/Eclipse Studio.
  • Troubleshooting and testing of the app.
  • Supported the app for 2 weeks after go-live.
  • Handled administration of the Work Manager app in SMP Admin Cockpit.
  • Evaluated SAP WS&O and has knowledge but did not implement it.

Environment: SAP Work Manager 6.2, SMP 3.0, SAP ECC, PM.

Confidential

Minneapolis

SAP Mobility Agentry Developer & Lead.

Responsibilities:
  • Conducted workshops with sales, customer support and service teams to gather business requirements for Pilot, Phase 1 and Phase 2 of the Patterson’s New Generation Systems (NGS) implementation.
  • Analyze requirements, do a gap analysis, estimate effort, and coordinate with offshore developers.
  • Led the overall implementation of OnCourse (Sales Manager) app with the help of 4 offshore developers.
  • Worked on Agentry Framework Customizing SAP Sales Manager Agentry app with changes such as - adding custom catalog, filtering based on user profile, adding promotions, removing labels, etc.
  • Worked with ABAP Developers to develop BADIs required for Agentry application.
  • Agentry Eclipse Changes: Customizing the UI, Built few new screens, Business Rules changes.
  • Helping Client’s different lines of businesses to understand SAP Fiori Mobile apps, Fiori UX guidelines and their implications to LOBs.
  • Installed Fiori apps, demoed how customizations are done in Fiori using SAP UI5, worked with the director to put together a strategy road map for the 1st phase of the SAP implementation starting from Mar 2016.
  • Wrote FUT (15) scripts to help QAs test the app.
  • Worked with Android and iOS developers to achieve Patterson’s branding requirements.
  • Helped Air watch administrators configure policies and profiles to push the app onto devices.
  • Developed Proof of Concept UI applications using web IDE and Hana Cloud platform to demonstrate the advantages of UI5, Fiori, and How Patterson can leverage Fiori/UI5 to develop next generation applications. Presented the POC apps, methodology, enterprise Fiori UI/UX strategy to Patterson IT CIO, Cap Gemini Project sponsors and Managers.
  • Attended the May 25 th, 2015 Advanced SAP UI5 development on Hana Cloud Platform for SAP’s co-innovation partners in Downers Grove, IL.
  • Attended the SAP Hybris e-commerce 2 day Pre-Sales training for Partners in Chicago.

Environment: SMP 3.0 SP06, Agentry 7.0, SAP Sales Manager 2.5.7, Air Watch.

Confidential

Houston, TX

Enterprise Mobility (UX/UI) Architect.

Responsibilities:

  • Presented Best Practices on Mobile app development (Fiori UI/UX), SAP ABAP and Resposive/Adaptive UX guidelines for Mobile, Tablet, and Desktop app Development.
  • Reviewed each line of code with the help of a UI5 developer, ABAP Developer, and functional resources to understand and optimize the business objective of the apps, different functional modules, ABAP tables, Configuration design etc.
  • Provided a detailed analysis on what has to be changed (UI5 changes, oData Changes, Config Changes, UI changes) to achieve high performance, reliability and usability.
  • Leveraged Fiori UX guidelines and improved the user experience of all the apps by eliminating un-necessary screens, UI fields, # of clicks, changing position of UI elements, colors, re-designing the UI.
  • Collaborated with UI Designer, Functional consultants, ABAP developers, and Fiori/UI5 developers, Sr. IT management and executives.

Confidential, Ohio

SAP Mobile Strategist, Architect, and Lead

Mobile Apps:

  • Co-Pilot Mobile app for 6500 Service reps (SSR),
  • SAP Service Manager app for 400 Deep Clean Service technicians,
  • Route Book App for 6500 Service reps,
  • Customer Maintenance app for over 800 Market Development reps,
  • Customer Management app for 2000 Sales Development Reps,
  • Inventory Manager app for 80 warehouse employees my Cintas mobile app for all employees.

Workshops:

  • Conducted workshops with different business units and documented the business requirements.
  • Prioritized the mobile app road map by calculating the Return on Investment for the Mobile apps.
  • Studied business value, technical feasibility, and business readiness for each of the features of the mobile apps.

Strategy:

  • Developed Mobile Platform strategy, Mobile applications Strategy, and Mobile Device Strategy.
  • Played a key role in the Center of Excellence and presented ideas to the PMO and the Steering committee of Cintas and SAP.
  • Estimated resources and budget (People, Time and Cost) required for the mobile projects and presented to the Steering committee.
  • Contacted and facilitated meetings with over 12 mobility rugged device vendors.
  • Developed criteria to evaluate different mobile devices and developed a scoring criteria for Directors, CIO, Business Analysts, and Process Owners to get an objective evaluation of the devices.
  • Evaluated different mobile app development platforms such as Phone Gap, enoSix, Neptune, Appcelerator, Sencha, SAP’s SMP, SAP UI5, Verivo, and Innowera.

Architecture:

  • Designed mobile apps using SMP (SAP Mobile Platform 3.0), Agentry/Service Manager, Netweaver Gateway, oData and iOS/Appcelerator, and SAP Fiori/UI5.
  • Documented Business requirements (Agile/Scrum) and designed wireframes using JustInMind prototyping tool.
  • Developed Process flow documents and Technical Architecture diagrams in Lucid Chart.
  • Worked with Air Watch administrator for the App distribution and life cycle management and security.

Development (Scrum Master):

  • Led Development of POC mobile features such as Offline mode, Route Optimization, oData synchronization, Huge volumes of data handling and several other important features.
  • Led Development of POC apps on SAP Fiori, UI5 and Agentry Platform.
  • Evaluated SAP Syclo Inventory Manager for the warehouse. Estimated development efforts and did POC changes.

User Experience:

  • Applied design thinking principles to all aspects of the work especially workshops and Designing the user experience for the wireframes/mockups.
  • Coordinated with UI designers and helped them understand the business requirements from an end user perspective.
  • Evaluated Fiori apps and their compatibility to Cintas Mobility business requirements.

Confidential

Saginaw, MI.

SAP Netweaver Application Architect & Developer

Responsibilities:
  • Worked on Dow NEA Milestone 2, 3, 4 and 5 in the Finance Team’s Project Authorization project that enables Dow Chemical to streamline the project authorization approval process.
  • Designed wireframes, flow charts and simulations for UI screens.
  • Implemented Authorization approval process using BPM, Web Dynpro, UWL and Portal that allows multiple stakeholders receive authorization requests, review and make a decision.
  • Re-designed and re-developed the Authorization approval process that initially was built using Web Dynpro Java using SAP UI5, jQuery, HTML5, for Web and Mobile Web Interfaces.
  • Developed the Request for Project Authorization project using Web Dynpro Java, Portal, MDM and SAP Project Systems.
  • Identified performance bottle necks and developed strategy to improve performance.
  • Helped Finance team during 3 go-lives (AT, PT, Hyper Care and Post production).
  • Used NWDI and CMS for the transportation management.
  • Proposed and Architected the Project Authorization Approval process on iPads for executive team.
  • Used Web Services, CAF, MDM Java APIs, UWL APIs to develop the solutions.

Environment: CE 7.1, ECC 6, MDM, BPM, SAP PS, Adobe Forms, PI, Web Dynpro .

Confidential

Washington, DC

SAP Netweaver Portals/MDM Architect and Lead

Responsibilities:
  • Developed Blue print documents for portals integration with CRM, MDM and BI systems.
  • Led a team of 20 technical ABAP developers and worked on project management.
  • Designed a Portal strategy for CRM Application involving the BI reports, CRM Business Packages.

Confidential

San Antonio, TX

SAP Netweaver ESS, Web Dynpro ABAP & Java Consultant

Responsibilities:
  • Customized SAP Standard delivered ESS screens according to Confidential requirements using Web Dynpro Java, NWDS and NWDI.
  • Developed PTO Acknowledgement, Employee Acknowledgment applications using Web Dynpro ABAP.
  • Configured Home Page Framework settings and Portals iviews/pages/roles.
  • Developed a dynamic navigation application using Web Dynpro ABAP, Home Page Framework Proxies.
  • For Personal applications, Implemented Effective Date BADIs to change the effective date to Payroll Date plus one.
  • Configured views to customize fields on overview screens.

Confidential

Saginaw, MI.

SAP Net weaver CE 7.1 BPM Developer/Architect.

Responsibilities:
  • Developed CE 7.1 based Web Dynpro Applications for (SPAMS) Strategic Planning team in Dow Chemicals. These screens allow users to enter new data and modify data that was retrieved from MDM repositories.
  • Developed BPM Processes that allow users at Dow to request for Project Authorizations such as new plant construction and new systems implementation .
  • Coordinated development with off shore Accenture RICEF team in developing ABAP objects and ECC tasks.
  • Developed and architected Approval Routing workflow for 14 approvers using BPM, PI, ECC (PS), BRM, and MDM.
  • Configured Finance/Project System’s Business Rules and consumed in the Investment Approval BPM Process.
  • Performed System configuration, Web Service Destination Configuration, User Creation, BPM and MDM configurations.
  • Designed/Architected Adobe Forms for users to view the final submitted requests (projects) in a PDF form. Data was retrieved from MDM, PS, and LDAP.
  • Extensively used Web Services, CAF Applications, MDM APIs, NWDS and NWDI.

Environment: SAP ECC 6.0, MDM 7.1 EHP4, CE 7.1, BPM, PS, Adobe Forms, Web Dynpro.

Confidential

New York, NY

Sr. SAP Net weaver/ESS/MSS/Architect

Achievements:

  • Developed strategy on ESS, MSS, and Adobe Forms implementation in ECC6.0 environment.
  • Working heavily on the Home Page Framework to design Portal using Page Patterns and Designs.
  • Worked on Working Time and Travel Managment in ESS.
  • Installed and configured NWDI for EP Content Development, KM API Programming by creating tracks.
  • Worked on Portal Design for ESS, MSS, HR Processes and UWL (Universal Work List) Applications.
  • Worked on UWL APIs to build custom Portal Applications using JSP Dyn Page and HTMLB.
  • Developed Web Dynpro Java Applications for ESS MSS Apps.
  • Worked on Adobe Forms for HCM Processes and integrating Portals.
  • Validated Designs developed by Designers and did feasibility analysis.
  • Developed a Portal Personalization iView using Web Dynpro Java and UME APIs. (UserMaint API).
  • Developed Proof-Of-Concept for BI Reports integration onto Portals.
  • Delivered a Presentation on Visual Composer, to prove VC is the Sap’s Strategy for BI reports and VC can meet all the requirements of BI reports.
  • Worked on Visual Composer to Develop Dash Boards for BI Sales Queries.
  • Working on Web Dynpro Java using BI Java SDK to develop BI Sales Reports using MDX Queries.
  • Consumed Google web services to create maps for customer locations using Visual Composer.

Environment: ECC 6.0, ESS ERP 1.0, MSS ERP1.0, Portals 7.0, Net weaver 7.0, WAS 7.0, BI 7.0, Visual Composer, NWDS 7.0.

Confidential

Chicago, IL

SAP Net Weaver Architect

Achievements:

  • Development of Custom RFCs and generated Web Services using Web service Wizard and configured settings in WSADMIN in ECC.
  • Testing of Web services in WAS Java engine.
  • Implemented Google Enterprise Search Applications with web services, communicating to ECC systems.
  • Developed rich clients to retrieve data from backend systems using GWT, AJAX, Web Services, and NWDS.

Environment: ECC 6.0, GWT, SOAP, XML, WSDL, WAS 7.0.

Confidential

Chicago, IL

Net weaver Architect/Team Lead

Achievements:

  • Lead a team of 5 offshore consultants in India.
  • Responsible for leading the team with meetings, project management, setting dead lines, assigning tasks, and conducting meetings.
  • Developed Functional Specification and Technical Specification for the Web Shop.
  • Installed and configured NWDI for Web Dynpro Java Development to enable team members to work paralelly.
  • Designed the Web shop and applications using Web Dynpro ABAP.
  • Worked on Dynamic Programming of Web Dynpro to display the Product Catalog from ECC6.0 SD system.
  • Configured R/3 ISA with Product and Variant Configuration and XCM Configuration.
  • Evaluated and configured IPC by working on User Exits in NWDI using Java and user interfaces using JSP.
  • Helped Developers understanding Web Dynpro ABAP and Product Catalog in SD system.
  • Worked on identifying, testing and customizing BAPIs.
  • Supported Linde Gas’s Biller Direct Portals.

Environment:: ECC 6.0 SD, Portals 7.0, Netweaver 2004s.

Confidential

Dearborn, MI

SAP Netweaver Portals/HCM Consultant

Achievements:

  • Configured ESS and MSS business packages to HR with user mapping and developed with Web dynpro.
  • Developed Web Dynpro iViews in Netweaver Developer Studio, Integrated into portals.
  • Configured JCo settings in Content Administrator and configures the DTR, CBS, and CMS of JDI and worked on SLD (System Landscape Directory).
  • Developed, Modified HR BAPIs for ESS and MSS using ABAP.
  • Designing and creation of iViews, and Roles for ESS and MSS.
  • Integration of HR Systems to BW for Reporting.
  • Implemented SingleSign0n using SAP Logon ticket and user mapping to R/3 system.
  • Developed BSP iViews and website for SD, HR and CRM systems in Enterprise Portal using MVC architecture and BSP extensions in Web Application Server.
  • Configured the Knowledge Management with SAP BW Report iViews and company Documents.
  • Configured Collaboration to enable both asynchronous collaboration and Groupware services (calendar, appointments, availability, email).

Environment: Enterprise Portal 6.0, SAP R/3 4.7, BW, SAP Netweaver Developer Studio, J2EE.

Confidential

SAP ABAP Consultant

Responsibilities:

  • Created inbound and outbound interfaces using RFC, IDocs, BAPI and ALE technologies.
  • Created real time and batch interfaces for Interfaces to reflect material master creation and maintenance using ALE / IDocs will be distributed to various plants when a material is created or changed.
  • Involved in ALE / IDocs configuration for partner profile setup, Port definition, message control, condition record, process code, and segment definition.
  • Used Application List Viewer (ALV) to develop classical reports
  • Developed BDC programs for uploading Customer Master Data and Material Master Data from flat file/Legacy system and creating similar SAP material records.
  • Designed and developed a BDC program for Sales Orders that updated records in the sales order screen or will create new sales orders depending on the source data file from external systems using VA01 and VA02 transactions.
  • Created SAP script layout sets and print programs for SD Claims letters.
  • Created classical reports in SD to list open contracts, contract status, and payment information.
  • Created reports in MM to reflect open purchase orders and open purchase requisitions
  • Environment: SAP R/3 Version 4.6, MM, SD, ALE, BAPI, Oracle 8.0, Windows NT.

Confidential

Java J2EE Programmer

Responsibilities:

  • Developed the main Opening an Account Functionality for New Customers
  • Created Content Management module that helps the site in providing the useful news and FAQ’s
  • Provided third party integration with other stock related sites like bondtrac.com, sandp.
  • Developed the FTP and Email programs for daily file transfers and mailing functionality.
  • Created the Blotter functionality, for share maintenance and transfer.
  • Developed the Watch List Functionality for the users so that they can see the only interested Shares trend in the market.

Environment: JAVA 1.2, Java Servlets, EJB, JSP, JDBC, Web logic 5.1, SqlServer 7, Win NT, Sun Solaris.

Confidential

Java J2EE Programmer

Responsibilities:

  • Developed the Admin functionality in handling user fees.
  • Created the Help Module that informs about the latest updates.
  • Provided the search capabilities that can track potential websites about the search criteria.

Environment: JAVA 1.2, Java Servlet, EJB, JSP, JDBC, Web logic 5.1, SQL Server 7, Win NT, Sun Solaris.

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