SUMMARY:

• Over 19 years of comprehensive experience in all aspects of managing large IT projects that includes software development, testing and implementation with special emphasis on Cutover and ITSM Release Management (ITIL Process), setting up testing framework (manual, automated, and performance); expert in ERP (SAP, QAD), COTS, web applications (eDiscovery, Scrittura), server management, mainframe and AS400 applications.
• Highly experienced in setting up end to end SAP Test Management processes. Areas of application have included automotive, finance, healthcare, manufacturing, government, insurance, mining, utilities, and technology.
• Extensive experience managing cross functional teams of developers and testers to reach software implementation goals within budget.Certified in SAP Solution Manager have provided necessary leadership & guidance to implement various SAP Solution Manager functional and processes to various customers.
• Experience working with onsite and offshore teams, developing training programs, training the team and execution of multi - tier testing and delivery.

TECHNICAL SKILLS:

SAP Business Processes (BP)

Customer Facing Processes: Order to Cash, Demand to Settle, Record to Report, Market to Customer (MTC), Opportunity to Sale (OTS), Contract to Cash (CTC) - CRM, Integrated Supply Chain - Inventory Management, Demand to Supply (Make, Planning, Quality), Source to Pay (Procurement)

Product Innovation: Idea to Retire (ITR)

Integrated Core Solutions: Finance to Manage (FICO), Source to Separate (HCM), FS-RI, LRM

Solution Manager Value Chain: Portfolio to Project (P2P), Portfolio to Project (P2P), Detect to Correct (D2C), Request to Fulfill (R2F)

Current Project: Record to Report (RTR), Order to Cash (OTC), Requisition to Pay (RTP), Plan to Make (PTM)

Utilities: Enterprise Asset Management, Meter to Cash (MTC), Record to Report (RTR), Procure to Pay (PTP)

Functional: Accelerated SAP, Activate SAP, Rational Unified Solution Delivery Methodology (SDM), Classic SDM, Agile Product Lifecycle Management (Agile™ PLM), Test Process Improvement (TPI) Modeling, Project Management, Leadership Excellence, Sarbanes-Oxley Controls, Digital Communication, Unified Modeling Language, Customer Communication Skills, Capability Maturity Modeling (CMM), Iterative development process, Confidential Testing.

Languages & Tools: HP ALM, Mercury’s WinRunner® LoadRunner ®, & Quality Center®, Expert Level WinRunner®6.0 - 7.6, Test Director®6.0- 8.0, Test Director Administration, Business Process Testing, Dashboard, LoadRunner® 7.2-8.0, Site Scope, Mercury-Quick Test Pro 9.1, Service Oriented Architecture (SOA), Mozilla Firefox, Rational Robot, Compuware QARun, Segue Silk Test, Empirix e-Test Suite, C, Basic, C, C++, COBOL, Delphi, PL/SQL, SQL, Visual Basic, Visual C++, Java, JavaScript, HTML, CGI, VB Script, XML, PRO C, SQA Robot, Developer 2000, Designer 2000, ASP, SQL Forms, SQL Net, COM, MS Excel, MS Office, MS PowerPoint, MS Project, MS Word, Java Servlets, JavaScript, JSP, MS Personal Web Server, IIS, Primavera, Lotus Notes, ACT, Visio, SAP BW, ABAP/4, SD

Systems & Databases: IBM/PC Compatible, AS400, Windows NT/95/98, MS DOS, SCO UNIX, Sun Solaris, Citrix, Novell, TCP/IP, X.25, ODBC, Oracle, DB2, MS Access, MS SQL Serve

Confidential

SAP Test Manager

Responsibilities:

• Setting up SAP Testing processes for Carve Out Project for US and EMEA using HP ALM 12.53

• Managing Test Strategy, Test Planning & all Testing Deliverable (work products) using Agile Methodology / Iterative processes
• Conducted and coordinating UAT Workshop with Business Users in identifying cross functional integrated scenario
• Coordinating and identifying Test Data Sets for ITC1, ITC2 and UAT
• Maintain dashboard - Requirement Traceability Matrix (RTM), Test Readiness Review (TRR), Defect Triage log for all testing effort every iteration that feed into cutover / release strategy
• Conducted meeting with different workstream teams to answers testing questions
• Conducted and communicated Daily Defect Triage Meetings for critical, high and medium defects
• Maintaining pre -cutover plan “checklist” with respect to quarterly releases and doing “roll call” of transports with BASIS team at Munich and making sure backlog items are qualitatively covered ending in an audit report. Closely working with release manager / IT Manager on “Go”, “No-Go” meeting before the quarterly release
• Maintaining Testing Risk & Mitigation Log
• Overseeing the resource weekly status and mentoring testing resources
• Keeping all stake holders (10+) informed on Testing activities through a structured dashboard process and need to know basis
• Installed HP Quality Center (ALM) in windows cloud system
• Conceived and maintained various testing job aids / works instruction documents
• Conducted test training to technical and business users

Confidential

SAP IT Solution Manager

Responsibilities:

• Leading Testing effort for Multi-plants, Multi-location for new implementation of SAP S/4 HANA implementation using Activate Methodology (UNIT, Functional, Integrations, Regression and UAT)

• Responsible for coordinating end to end testing effort for SAP S/4 HANA 1611 on premises implementation using Solution Manager 7.2 and HP ALM 12.53
• Conceived and implemented test strategy for corporate wise testing for various IT products including SAP and Non-SAP technology
• Advised on keeping separate system landscape and the benefit of having development, quality, staging and production system. Advised on software code (transports) movement from dev to production. Advised on writing quality test case that is easy to understand across teams.
• Advised on leveraging test automation for regression testing for future testing and software releases
• Advised and participated in Setting up Change Request Management (ChaRM) for Normal, Urgent & Administrative changes for both SAP and Non-SAP Project
• Audited and spot check on test cases, test execution and advised necessary improvements
• Managing Test Strategy, Test Planning of all Workstream & all Testing Deliverable (work products) using Activate Methodology processes
• Assisted with HP ALM and SAP Solution Manager Configuration
• Setting up UNIT testing process for WRICEF Team in HP ALM
• Managed 21 MES Interface Testing with SAP for both positive and negative scenarios
• Setting up testing process for Honeywell MES Workstream that was following different delivery process of software, finally integrating with SAP
• Identifying critical integration test scenarios that would leverage approximately 700 test cases already given by 1610 SAP Best Practices
• Vetting through Best Practice test cases and scripts, modify each test case along with test data to suite Confidential Testing
• Identifying functional and business test resources integration and user acceptance testing
• Managing & advising on testing across work-stream
• Maintain Test Dashboard -Requirement Traceability Matrix (RTM), Test Readiness Review (TRR), Defect Triage log for all sprint testing effort every iteration that feed into cutover / release strategy
• Maintaining Testing Risk & Mitigation Log
• Identifying performance testing scenarios from gathering non-functional requirements from business and technology team
• Installed ALM Quality Center and Configured Add-in/ QC Adapter with SAP Solution Manager for retrieving Business Blueprint object
• Created training material and training videos for HP ALM and Solution Manager 7.2 S/4 HANA best practice
• Conducted HP ALM and SAP Solution Manager Training
• Set up complete workflow for SAP Solution Documentation with SAP Functional Workstream & MES team
• Keeping testing procedures consistent for each sprint and communicating with any major and minor procedural or operational changes to the team

Confidential

Project Manager

Responsibilities:

• Provided important leadership to “drive” IL280 Compliance Project to a successful completion that is fetching American Water with additional revenue of $35.2 million.

• Project and Release Manager for IL280 Compliance Project
• Responsible for all phases of successful completion of project Detailed Design Planning, Build and Implementation and Release Closure
• Managing the formal gathering detailed requirement with proper versioning of functional design document and business approval process.
• Managed and coordinated Technical Team for Build, QA and Testing of software releases
• Manage and coordinated new roles changes for application change via Change management and SAP security policy and optimizations process
• Managed and coordinated the Upgrade & Implementation of Power Plan - Fixed Asset (Add/ Create Asset, Adjust Assets, Depreciate Assets, Deposable Assets and integration with SAP PS and EAM Module). Main assets for utilities were Sewers, Pressure Pipework, Pumps, Valves - Hydrants, Motor, Electrical, Control, Building Assets, Land, etc.
• Managed and coordinated testing of Upgrade & Implementation of Sabrix Transaction Tax with SAP Financials Module
• Managed and coordinated the data migration of IL Bolingbrook legacy “TPI” billing system to SAP System (SAP ECC, SAP CRM, Click)
• Reviewing requirement functional documentation & approval Process for “As is” - “To Be” model
• Manage Risk, Assumption, Issues and Dependencies (RAID) Chart regularly
• Manage the release estimates & create a release calendar for off-cycle (minor) and monthly, and major releases
• Provided KPI and analytics reports for all minor releases to CAB from Transport Express and Solution Manager
• Brought transparency in conducting various meeting using MS One Notes and Share Point as single point of meeting minutes
• Responsible for Release Planning for DevOps (Build, QA and Testing, UAT, Gate1 and Gate 2 Approvals) & Complete documentations
• Finalized and Managed handoff from Business to Technical Team & QA Team for each approved Functional Documentation
• Release Planning: readiness for GATE1 & GATE2 & CAB approvals - Provide Build, Test and UAT estimates, Provide & completed IT Impact and conflict analysis & resolutions, Project Dependencies, agreed upon business communications, agreed upon user training, agreed upon UAT test scenarios, etc.
• Conduct Regular Technical Project and Release Meetings with onsite and offshore team
• Conduct Regular Project Leads meetings for providing updates on upcoming release and status
• Conduct workshop if needed to resolved conflict with Business and Technical Team to get consensus
• Managed and Coordinated Dress Rehearsals & Cutover planning for Bolingbrook - IL280 project
• Managed and Planned Onsite Operational Readiness Testing (ORT) for IL280 Project
• Responsible for managing release with Operation Team - Handoff to Operations Team, Transport Remediation’s, Managing Issues and Resolutions, Conducting Technical and Business Validation, Final Communication and Release Closure
• Participated in CAB meeting on complex releases specially those were marked as Critical Change or had issues with the release
• Got IT Director on Duty Approval for release during release black out calendar - during Freeze Period
• Managed Releases for SAP HANA Upgrade & Processes from Change Request (CRQ), IT Approvals, QA Testing, UAT, SAP Transport Reconciliation, Deployment, Technical Validation to Business Validation
• Managed Phase 1 over 400 hardware system infrastructure upgrade as part of SAP HANA upgrade readiness
• Managed SAP HANA Release from code merge, code remediation (Smart shift), regression testing and Final GO LIVE
• Coordinated Hyper Care Defect Activities - with Business, Development & Project Team
• Provide weekly and monthly project and release status to PMO, Business and IT Directors
• Principal guide to setup SAP Solution Manager for RBPD - Business Blue Print (POC) - Impact Analyzer Business Process Chance Analyzer (BPCA), SAP Adaptor to ALM, & Incident Management Process
• Provided architecture support in setting up End to End Test Automation Framework Using SAP Solution Manager 7.1, SAP HP Quality Center, TAO 3.0, HP UFT
• Created Business Blue print using RBPD method & provided support in Business Process Management (BPM) Documentation Procedure for MTC and EAM Tower in Solution Manager
• Conducted multiple sessions for MTC and EAM team to build Scenarios, Processes and Process steps in Business Blueprint (Business Process Management)
• Lead Test Automation Effort to setup Test Automation framework SAP Solution Manager, SAP TAO, UFT, System Landscape
• Lead Regression Test Automation Effort for EAM, MTC & PTP
• Drafted Test Strategy & Detailed Test Plan for SAP HANA Upgrade & IL280 project
• Maintained RTM Dashboard by Test Design Readiness Review from HP ALM Report
• Conducted Defect Tracking Meeting and communicated to stake holders with daily updates
• Maintaining Testing Risk & Mitigation Log
• Managing testing across multiple tower / Teams
• Manage & led the critical UAT followed by Operational Readiness Testing (ORT) using Block Testing Approach
• Managed Functional and Cross Functional End to End Test Scope in HP ALM
• Managed Test Cycles execution with SOX Approval processes
• Conducted Lessons Learned, Audit and Signoff approvals for process document

Environment: SAP HANA, ECC, CRM, SRM, BW, Power Plan (Fixed Asset), Sabrix (tax), Hardware Upgrade / Phase out, SAP Solution Manager 7.1, HP ALM, Business Process Impacted: Meter to Cash (ECC/CRM/Click), Record to Report (ECC/ CRM), Procure to Pay (SRM), Reports (BW)

Confidential

SAP Test Manager/ Lead

Responsibilities:

• Leading Testing effort for Multi-year, Multi location new implementation of SAP FS-RI, RML project for MARC life USA

• Managing Test Strategy, Test Planning & all Testing Deliverable (work products) using Agile Methodology / Iterative processes
• Managing a team of onsite and offshore testing resources
• Managing testing across multiple Work Streams / Teams
• Maintain dashboard - Requirement Traceability Matrix (RTM), Test Readiness Review (TRR), Defect Triage log for all testing effort every iteration that feed into cutover / release strategy
• Maintaining pre -cutover plan “checklist” with respect to quarterly releases and doing “roll call” of transports with BASIS team at Munich and making sure backlog items are qualitatively covered ending in an audit report. Closely working with release manager / IT Manager on “Go”, “No-Go” meeting before the quarterly release
• Maintaining Testing Risk & Mitigation Log
• Managing Performance Testing from gathering non-functional requirements from business to test execution with IT support in Germany for Enhancement Pack7 and HANA upgrade
• Managing end to end scenario testing (day in a life) and UAT
• Managing DATA Conversion / DATA Migration Testing by checking “consistency”, “Correctness” & Completeness of about 5 Million records
• Managing Test Data Management provisioning to various Work Stream
• Overseeing the resource weekly status and mentoring testing resources
• Keeping all stake holders (20+) informed on Testing activities through a structured dashboard process and need to know basis

SAP System: msg.PM, FS-RI, FS-BP, FS-CD, FI-CO, FI-GL, TR-CM, FAM, msg.RLM

Confidential

SAP Test Lead

Responsibilities:

• Was accountable for testing ECC 6.0, CRM, HCM, Net Weaver & Enterprise Portal and SAP BW/BI.

• Created SAP Test Automation Framework and Strategy using SAP TAO, HP QC, SAP Solution Manager.
• Created Test Strategy and Test Plan specifying the system’s inputs, outputs, limitations, entry and exit criteria etc. for Manual, Automation and Performance Testing
• Developed different processes to identify and report risks, issues, escalation process, defect management process, communication plan mentored new employees/resources on the project
• Was Accountable for Test Readiness Review (TRR), Defect Triage, RTM and generating test matrix and scorecard for all test cycles
• Collaborated with EDM team for Data Readiness Review meetings
• Conducted test kickoff to process team and setting expectations for each test cycle
• Provided time & resource estimation for Automation and Performance Testing
• Collaborated for process walk-thru with SME for manual test case, data preparation, converted manual test script to automated test case (development), peer review and validation (QA), formal approvals (regulated vs. non regulated)
• Managed and maintained automated regression test suite using automation frame work with offshore and onsite resources for all SAP’s mega processes, ensuring the process coverage and fitness of use.
• Prioritized the test scripts based on Complexity and Severity, Identified and mitigated risks
• Analyzed impact to regression test scripts using Solution Manager Business Process Change Analyzer (BPCA) and fixing automated test scripts for changes request - ChaRM
• Identified performance test scope, created performance test plan using work load distribution model for customer facing business processes
• Coordinated and guided performance tools setup with centralized Tools team
• Conducted and managed performance tests with offshore resources

Confidential

SAP Test Manager / Test Architect

Responsibilities:

• Implemented Hybrid testing processes - partial manual and partial automated

• Led the team to implement E2E SAP Testing Processes, comprising of SAP Solution Manager, ALM Quality Center 11, SAP TAO, UFT (QTP+ST), and SAP System Landscape
• Advised to “Steering Committee” on SAP Testing Processes, Industry Standards, and how to blend in Carestream Business Process
• Estimated the Cost for SAP Testing Model and provided a presentation to the “Steering Committee” for approval of budget
• Installed ALM Quality Center and Configured Add-in/ QC Adapter with SAP Solution Manager for retrieving Business Blueprint objects
• Configured SAP TAO and UFT (QTP+ST) with SAP Solution Manager. Configured BPCA
• Reverse Business Process Documentations (RBPD) for SAP R/3 to get the BPM - Business Blue Print Structure in SAP Soliman. This reduced the cost of creating initial Business Blueprint from scratch.
• Conducted sessions to qualify Solution Manager BPM - Business Blueprint with different functional Team Managers to enhance Scenario, Processes, Process Step
• Developed and conducted test training session using the SAP Solution Manager and HP QC for approximately 100 employees.
• Supported SOX compliance for ALM 11 QC for regulatory compliance
• Created customized Defect Management Process and integrating the hot fixes with change management hot fixes
• Established Virtual Lab for Test Automation using SAP TAO 2.7 provided training to 10 SME’s on test automation approach -using SAP TAO 2.7 on Order to Cash Scenario. Developed Regression Testing Bed using SAP TAO 2.7 for User Acceptance Testing (UAT) scenario for ECC 6.0 upgrade
• SAP Module covered for ECC Upgrade: SD, PP, FI, HR (OM, PA, RI, & TM), BW/BODS, CRM, ABAP, Manufacturing, Plant Maintenance, GRC

Confidential

Test Lead

Responsibilities:

• Managed team of testers as direct report for various projects

• Was Responsible and accountable for E2E testing processes for COTS and customized software products
• Worked on multiple projects at a given point of time, following Confidential SDLC, PMLC, AMCP methodology
• Worked closely with project manager and defined Work Load Distribution Model (WLDM) for performance testing
• Defined and implemented test strategy, test execution and conducted formal defect management for all test cycles
• Regularly Interacted and partnered with Business to conduct User Acceptance Testing (UAT)
• Built regression Test Suite using QTP
• Worked Closely with Technology team and identified Non-Functional test cases for performance testing for individual projects
• COTS product implemented - Servicer Portal, Autonomy-eDiscovery, Debt Pricing Supplement (DPS), Autonomy-Scrittura, Governance, Risk, and Compliance (GRC), Loan Lookup, Various Lotus Notes projects and Regular Reporting Interface projects

Confidential, Frederick, MD

SAP Test Manager

Responsibilities:

• Trained and certified in SAP Solution Manager (SM410) - Implementation

• Implemented test methodology, process and procedures using SAP Solution Manger
• Created training material and trained users on Solution Manager testing process
• Managed Test Cases, Test Planning, creating and assigning Test Packages
• Worked closely with SAP Basis and SAP Security to modify Solution Manager as necessary
• Created SAP work instructions using InfoPak for training functional consultants on SolMan
• Managed testing for all test cycles OCONUS and CONUS
• Tracked test readiness for each test cycle and provided input for release management cutover plan
• Tracked support messages based on priority (Very High, High, Medium and Low)
• Maintained Test Matrix for all test cycle
• Conducted Test Meetings at both CONUS and OCONUS
• Updated Program Managers on daily basis on testing with formal reports
• Developed and authored Configuration Management (CM) plan using Change Request management (ChaRM) for Release Management

Confidential, Tampa, FL

SAP QA Manager

Responsibilities:

• Was an SME for HP Mercury Tool - QC, QTP, TAO 1.0, BPT and Solution Manager

• Converted critical business test cases to automated regression test cases using above tools
• Worked closely with PMO on timeline, releases, environment status and communicating to testers.
• Worked on pre - cutover planning transport releases to Production environment, maintaining spread sheet for all changes request and current status with adjoining transport number, contingency system rollback plan
• Closely participated in dress rehearsal
• Developed and Maintained detailed test plan in QC and maintained scorecard
• Implemented Testing Processes, provided direction to customize QC as required, setting up QC workflow.
• Managed test preparation and execution activities
• Communicated daily weekly and monthly status using scorecard
• Developed entrance and exit criteria for each test cycle
• Elevated issues as required
• Conducted daily testing meetings
• Identified gaps in testing processes corrected the processes
• Resolved logistics and technical infrastructure problems
• Reviewed defects and Test Issues Log on an ongoing basis
• Coordinated client builds, system issues, etc.
• Coordinated conflicts with AVANTE PMO
• Conducted formal Test Readiness Review (TRR) before each test cycle using checklist for cutover planning. Identified test cases directly getting impacted based on the review.
• Provided training to process team on Quality Center
• Conducted UAT, Lessons Learned, Audit and Signoff approvals for Document