EXPERIENCE SUMMARY:

• 14 + Years of experience as Project lead, Solutions architect, Integration Manager, Team lead and Team member in the IT organization.
• 14 + years of SAP experience in the areas specific to merchandising, retail, supply chain, manufacturing, logistics, product lifecycle management, warehousing, distribution and SCM technologies and possess strong functional expertise with SAP implementations.
• Led successful SAP implementations with comprehensive merchandising, retail, supply chain solutions, WMS integration, QA project execution process with onsite - offshore model.
• Integration experience with several third party systems providing warehouse, order management, manufacturing execution, supply planning, time tracking and management, IT & Process control solutions (Apriso, i2, Manhattan, Worktech, BizRights, IBM Sterling etc.,)
• Cross functional integration experience with multiple E2E ERP implementations (Specifically Green field, Global template, roll outs, upgrade, support etc., with SAP packaged application) backed by technology expertise.
• Experienced with multivendor environments and delivered projects using ASAP, IBM-Ascendant, Waterfall & AGILE methodologies in various client roles.
• Exposure to Service Management with ITIL foundation HP service desk, service now etc.,
• Worked in Audit and control requirements for business process testing, designed IT controls frame work & supported SOX compliance.
• Co-ordinated with several PMO teams on project planning, resource management, capacity planning, budget planning, control cycles, dashboard reporting etc.,
• SAP trained consultant - Solution Manager, SRM, Warehouse Management and logistics applications.
• Possess comprehensive technical skills in SAP-MM/WM, SAP-SD, SAP - PP (Discrete and Process environment) modules.
• Participated in training, client presentations, business workshops, test strategy planning, proposal build for RFPs, client references etc.,
• Resource and project management skills with ability to manage team and collaborate with all the stakeholders.

TECHNICAL SKILLS:

SAP R/3 versions: 4.0B, 4.6C, 4.7, ECC5.0, ECC 6.0 (Materials Management, Sales & Distribution, Warehouse Management and Logistics Execution modules).

SAP OER: HANA (Track & Trace) GRC Implementation (IT & Process controls - IT-Risk, SOX & Compliance requirements).

Soft Skills: MS Office, MS Project, Visio

Databases: Oracle, DB2

Operating systems: UNIX, Windows 95, Windows 98, Windows XP

Web related: HTML, DHTML & Java applications

Testing: HP ALM, IBM ALM (Toolset), HP Load Runner

PROFESSIONAL EXPERIENCE:

Confidential

Functional Analyst

• Participated in the newly launched financing program covering supply chain processes required for the order management - add a line, activations, upgrade and worked over the design of the integration with the forward distribution center for all the Retail & Ship-to channels.
• In-depth involvement in the design of optimization of reverse logistics processes involving event management (Track & Trace solution), interfacing of front end channels - Web/Telesales/Care/POS/B2B with returns center.
• Solution design and implementation of retail pick up process (In-store fulfilment, In-store drop-off, ship-to back) involving replacement devices for warranty and advanced warranty exchange. (Successful rolling of ISF/IDF scenarios for 1000 + retail stores)
• Collaborated with MW teams (EBS/SAP-PI) to map and deliver the interface design expected for the multi-channel order fulfilment - sales order processing, pricing configuration, back order processing, schedule confirmation, handling tax categories, order status updates to front end and downstream systems etc.,
• Development of solutions with SAP event handling, enhancement for customer returns - IMEI tracking, device returns, HANA API for optimization of receiving process and enhancement of customer experience. (SAP OER HANA)
• Handling of customer blind returns from retail and ship-to channels, mis-shipment process, DOA returns etc.,
• Setup of new returns center along with the third party DC processing of the returns covering remorse, insurance, exchange, warranty devices etc.,
• Worked with controls team in order to close the SOX deficiency involving reconciliation of return devices, IMEI validation, BAN-cancellation, accounting etc.,
• Optimization of SAP WEB (Retail portal) to effectively handle store transfers, shipment of devices to 3rd party insurance provider etc.,
• Functioned on the optimization of the device life cycle program involving SAP ECC, SAP OER, & OER HANA systems to achieve effective tracking, inventory control and reporting throughout the supply chain.
• Participated in the device life cycle management program representing logistics, retail inventory and reporting.
• Co-ordination between BSA and business teams (Marketing, DLP, Supply chain, Reverse Logistics, and Customer Care) on the solution design subsequent to the intake process and business requirements gathering for the project.
• Knowledge transfer to business and support team members on the executed projects.

Confidential

SAP SD, MM & Retail - SAP Solution Analyst

• Involved with SAP AMS support for this retail client, specifically in the areas of merchandising, item and allocation planning, Inventory management, Sales accounting and upgrade of the ECC EHP4 system to ECC EHP6.
• Delivered the third party WM DC process into SAP ECC 6.0 through interfaces and enhancements. (Warehouse Distribution, Inventory, Future demand etc.,)
• Key deliverables include WM Inventory sync (Manhattan WMS) with ECC system, DC shipments processing, 3rd party managed physical inventory and associated interfaces, freight clearing process etc.,
• Developed IM reporting, store receiving (RF + Desktop), promotion management, hang tags enhancement, supported inventory optimization and other inventory related processes.
• Involved in QA during allocation re-design project and supported QA team on the deliverables.
• Provided best practice solution for vendor returns as a part of freight cost recovery from vendors that potentially recovered the freight cost of around 2-3% of net value of returns ($10 Million/year) from vendors.
• SAP mobile MIM (In-store Merchandise and Inventory) services support for the store retail functions for receiving, inventory look-up and transfers.
• Integration with WM team on enhancements related to returns process, network fulfillment for the customer interface with Sterling OMS, POSDM, etc.,
• Participated in the design and development of interfaces with Sterling OMS as a part of customer order fulfilment and accounting with SAP system.
• Order management updates from COM/on-line for the sales processing, pricing updates, payment cards, price override reason codes, tender messages, accounting updates etc.,
• Supported QA team on Network Fulfilment (Sterling-SAP supply integration) during NF go-live. (SAP - SD - Sales and Invoice Accounting)
• Collaboration with Sterling OMS team to optimize the system integration on the demand interface with SAP for the customer order capture from different retail channel.
• Within SAP COE handled unit testing, integration and E2E testing on the developed solutions and enhancements.
• Developed process in SAP system to automatically reconcile the tenders and invoice reconciliation required for accounting compliance and audits.

Confidential

Solution Architect

• Involved in the due diligence phase prior to the system design for the Global template project (Client workshops, business meeting, resource management and RFP response closure)
• Worked with solution team for RFP response which contributed IBM winning the bid.
• Managed merchandising, logistics, supply chain & GRC team during the due diligence phase (initial effort before system design with a team size of 10 FTEs)
• As a part of Project and portfolio management coordinated with PMO on the update of project objects, planned deliverables, capacity planning, and resource management & scheduling over project timelines.
• Coordination with functional teams to map business process hierarchy in the Solution manager as a part ascendant methodology for template design and build approach.
• Worked on the alignment of multiple streams of transformation programs - Merchandising, Inventory management, EDI, MES (Apriso), ecommerce and Warehouse Management Systems
• Collaborated with Lodestone 3rd party vendor for PQA (Process QA Audit) to complete PDD documents and sign-off the process design.
• Led QA Planning - Master test plan, integration test plan, QA Project Execution process for logistics team including off-shore resource management. (SAP Solution Manager, HP Quality Centre & HP Load runner)
• Integration with business controls team for the risk and controls requirements across the functional work streams to support the controls frame work design.
• Managed deliverables involved with the Logistics and SCM work stream to map the business requirements for the Global template during the system design and build.
• Deliverables included design and build scope in the logistics/SCM work stream involved business processes around SAP Inventory management, Warehouse management, Shipments and transportation planning, Demand management, Supply Network planning, Inbound & Outbound delivery management, Freight Audit process etc.,
• Monitored configuration and system build efforts of on-site and off-shore teams for BAT factory site (Malaysia - Pilot Market) with a team size of around 16 resources on timely deliverables which also included SAP Production, Merchandising, Logistics execution, WM-RF solution, MES integration, transportation planning, DP, SNP (SAP-APO) for finished goods, semi-finished and leaf materials.

Confidential

Integration Manager

• Implementation of GRC system provided a radar on the continuous control platform environment over IT & process controls and the benefited the client at different levels - audit, compliance, risk management, policy and regulatory changes for this client.
• Consulting to PMI Internal controls & Audit team (Ernst & Young) on successful build of the chart of controls framework for the global GRC Project.
• Co-ordination with ITSC and Technical team for installing and resolving the issues around implementation of Approva BizRights (GRC Resolution reporting with SQL server)
• Managed a small offshore team (SAP functional, SQL server admin, dot net development) and 2 onsite IBM resource on the deliverables provided along with Ernst & Young
• Involved with Business requirement gathering, Business blueprint and Design Playbacks.
• Monitored the Configuration, Enhancements, and Functional Spec preparation, testing and execution efforts from IBM & E&Y resources.
• Extensively involved in building the IT general and Business process controls framework design along with audit partner Ernst & Young.
• Supported the client for delivering the rule sets in SAP / Biz rights for the prototype and attended workshops with all regional internal controllers.
• Business SOD remediation and process optimization for Purchasing, Revenue, Account Payable and Production Inventory cycles.
• Successful Integration with SAP systems for reporting requirements. (SOX & Compliance)
• Successful Go-Live of the GRC systems for the regional affiliates include - Western Europe – Q2 2009, Latin America – Q3 2009, Asia Pacific – Q4 2009 and Eastern Europe – Q1 2010.

Confidential

SAP Solution Analyst / QA Test Manager

• Demonstrated skills guiding test team to exceed client expectations on a consistent basis and throughout the SDLC.
• Led project efforts on the test requirements with the client to plan, develop, and execute test suites on the ongoing SAP ECC, CRM & PI-EGATE migration.
• Resource and detailed testing planning, budget planning, AGILE dashboard reporting.
• Also led offshore team (team size of 12) on the relevant QA deliverables for the project stating from requirement gathering, unit testing, requirement risk analysis, prioritizing, integration, performance and End to End testing (IBM ALM)
• Conducted an in-depth evaluation of enterprise-wide testing standards, tools, capabilities, challenges and practices, including but not limited to SAP implementation for the enterprise team.
• Excellence in preparing complex test scripts, test plans for functionality testing, security, regression, automated test data development, back end, and configuration testing, parameterization, etc.,
• Participated in meetings and discussed enhancement and modification requests to follow up QA actions, test execution and traceability reporting with IBM ALM.
• Worked with SAP Portal, MDM architects and SAP Basis team to analyze the performance issues to automate business functions using HP LoadRunner 9.0.
• Coordinated with business teams to validate stage and test preparation client to validate the landscape required for E2E and automated test cycles.
• Provided value addition by automating the high risk business critical test scenarios that potentially increased the test coverage as well as reduced around 20% of manual testing effort.
• Collaborated with technical team to understand requirements and issues around test execution environment.
• Defect reporting, issue resolution, management reporting over QA status; organize QA team meetings, adherence to schedules, risk logs and escalation management.
• Developed with the help of offshore tem (team size of 12) complete functional and performance testing solutions, areas of accomplishment include: center of excellence development, test plans, test cases, test data, automated functional and performance recommendations with visual users.

Confidential

SAP Team Lead

• Developed configuration specification templates for the planned affiliate roll-ins and uploaded in the IBM Toolset – IBM Methodology used during the project.
• Designed and finalized Customer Input templates for Logistics module based on the Global template approach.
• Provided functional specification for the gaps during the realization phase in specific function – SAP - MM, WM, SD and Logistics Modules.
• Analyzed and implemented gap resolution specific to the process areas of Purchasing, Transportation and shipping. (Deliveries in the Back to Back scenario, condition types in purchasing, Customized release process for PO, PO forms, etc.,)
• Design and implementation of EDI-IDOC for the P2P Process cycle.
• Involved in the development of the Purchase to Pay IDOC’s for P2P process – ASN (Advanced Shipping Notification), Purchase order and Purchase order change, Invoices etc.,
• Working with WM RF Transactions & Configuration & development of Barcode labels for Switzerland and Germany affiliates.
• Designed custom WM-RF transactions on the GAP which were identified with PMI’s inbound goods receipt, Inventory reconciliation and outbound shipment processes.
• Configuration and integration aspects of SAP console for the usage of RF scanner.
• Provided Post Go-Live support for Wave 1 affiliates and for the Wave 2 Buy & Sell affiliates who had gone live in end Dec ‘06 and end Oct ’07
• Attended workshops in Switzerland to finalize blue prints for the new affiliate business processes related to the implementation projects for the year 2007.
• Actively involved in the template design, configuration and build for the Western Europe SAP P1 system in the area of Purchase to pay process, WM, Shipping and Transportation relevant to the order to cash integration.
• Lead Hyper care teams for successful P1 roll out for Wave 2 Manufacturing affiliates (Poland & Portugal).
• Liaison with technical team for the delivery of configuration and enhancement work (Programs, Reports, Interfaces, OSS fix etc.,)
• SAP Team lead for Wave 3 CES affiliates Go-Live and Support activities for Order to Cash and Logistics business.

Confidential

SAP MM/ WM /Service Management

• Involved in SAP Project implementation – System realization and implementation
• Rollout of a new production plant (Carson) as a logistics support team member
• Configuration and integration testing of P2P process cycle in HPQC.
• Development of interfaces with SAP for contractors cost tracking system (Texas Refinery), which include SAP IDOC’s related to Purchase order, Purchase Order Change, Service Entry sheet, Invoice receipt etc.,
• Routine master data configuration and maintenance – setup of plants, organizational elements, and stock transport orders etc.
• Attended new work requests on development/enhancement work as MM functional and Logistics consultant.
• Maintenance of legacy database tables (Interface Data) for EDI/SFTP of files
• Problem solving of user issues in clarify client on daily basis against SLA
• Customer interaction, testing and follow up on the resolution
• Notification for the migration team – Transports and OSS fix
• Integration testing for Purchase to pay processes as the client was upgraded to next level of Hot Pack Application
• Data extraction and reporting with SAP LIS, LIS Data structure rebuild, versions etc.,

Confidential

Business Analyst

• Study and analysis of business process and work flow with the clients for their requirements specifically textile industry.
• Assisting technical consultants to build the required database structure providing necessary inputs
• Validation of the customized proto model and initiating further developments
• Client interface for presentations and problem solving
• Attending to the enhancement requirements
• Live Training to the users at the client end
• Customer service and follow-up action on the patch upgrades

Confidential

SAP MM/WM Consultant

• Involved in Help desk activities, preparation of user documentation and determining technical requirements, and training in the area of SAP Materials management and Production Planning modules
• To attend schedule failures / enhancement activities with the client
• Co-ordination with ABAP group for the requirements in programs / reporting formats for the client.
• Handling pilot projects for this client and initial demo against the to-be documentation.
• Preparations of MRP documentation for the client for rolling down the requirement planning, design and development of black-box test cases with criticality and expected results.

Confidential

Manager

• Involved in the Co-ordination with the Client, guiding the entire team and setting cut-off dates for Go-live and Post implementation support
• Training provided to the Core Team members and End users during Go-Live
• Involved in Client administration, determining technical requirements, authorization management from legacy system
• Re-engineering the Production and Procurement activities, implemented Poke-Yoke systems to manufacture Zero defect products, and practiced KAIZENS
• Responsible for guiding through process redesign, scripting and configuration for business areas – Inventory management (MM-IM) & Purchasing (MM-PUR) in repetitive manufacturing.
• Blueprint documentation of existing Business processes as per ASAP methodology and mapping the same onto SAP to meet the requirements
• Master data uploading which includes Material master, Info Record, Vendor Master, Source List, Quota Arrangement, and Bills of materials
• Ensuring the objects delivery with customer satisfaction and adherence of quality standards.
• Responsible for a complete post live support on MM, PP modules and MRP run, to solve transactional issues and train the end users to arrive at Go-Live stage from the parallel run.

Confidential

Technical Officer

• Business owner for Purchasing functions and vendor management
• Responsible for MRP run against customer schedules, approvals.
• Developed process for capacity analysis of machine and manpower utilization
• Responsible for raising contracts and schedule lines to vendors
• Initiating the supply chain (Backward chain) with suppliers
• Improvements in SCM in the areas of vendor up gradation, rationalization, MPP reduction.
• Developed program for vendor rating month wise based on schedule adherence and quality control.
• Responsible for analysis of Inventory turn ratio and corrective actions
• Involved in the implementation of ISO 9002 for the enterprise & development of QA standards.