SUMMARY:

• ­­­­Dynamic IT leader with 12 years of experience and strong specialization in SAP ERP Consulting, Business Analysis, Project/ Change Management and Solutions Delivery.
• Hands - on change agent, a tenacious driver of exceptional performance, with a flair for harnessing and optimizing resources to deliver business transformation projects.
• Known to consistently deliver on improved business processes, operations excellence and cost efficiency. Able to communicate with technical, functional and senior management audiences.
• IT Project Management
• Operations Management
• Software Testing and Quality Assurance
• ERP Implementation: 3 full life cycles
• IT Strategy & Consulting (Big 4 experience)
• Learning Development & Change Enablement
• Business Analysis and Requirements Management
• SAP S4 HANA

TECHNICAL SKILLS & TOOLS:

Software Applications: Microsoft Office (Word, Excel, Visio, PowerPoint and Outlook, Project),

ERP Applications/Modules: SAP S4 HANA, SAP ECC 6.0 SD, SRM, MM, APO, PeopleSoft FSCM, Success Factors

Training & User Adoption Tools: uPerform, UPK, Adobe Captivate, SAP WPB (EnableNow)

WORK HISTORY:

Confidential

Lead Analyst

Responsibilities:

• Developed and deployed user adoption/training programs for SAP implementation project including design of sustainability best practices.
• Created change management strategies and assessed change impacts for Global SAP S4HANA implementation. Applied structured methodology and leads change management activities, including defining and measuring success metrics and monitoring progress for the program.
• Partnered with Project Managers to integrate change management activities into project plans and supports communication and training efforts.
• Responsible for delivery of training/ knowledge transfer strategies, quality review of deliverables and documentation from implementation team to prepare the build / AMS teams for post go-live support.
• Prepared and presented weekly & monthly dashboards to project leadership. Worked with leadership to mitigate risks and resolve showstoppers impacting the project delivery. 

Confidential 

Lead SAP Business Analyst

Responsibilities:

• Led the requirements gathering workshops to understand the AS-IS processes related to SAP OTC and PTP processes. 
• Collaborated with cross-functional teams to understand business requirements and documented data definitions, business rules, and data management processes and roles. 
• Designed Test-Scripts for various Testing phases like Integration Testing, User acceptance testing of pricing and billing scenarios. 
• Identified and addressed the Gaps with SAP application through Gap Analysis Implementation as per ASAP methodology - Scoping, Project preparation, Business Blue Printing, Realization, Final Preparation, and Go-live. 
• Developed user manuals and other relevant documentation to make the application user friendly

Confidential

SAP Business Readiness Consultant

Responsibilities:

• Worked with Delivery Leaders, AMS Leadership and support personnel to develop & monitor project transition from development phase to production support mode.
• Provided SLA compliance and project status reporting to client' executive leadership team and relevant stakeholders. 
• Participated in the setting of objectives, strategies, plans, programs, performance standards/metrics, procedures and conduct performance reviews against these guidelines 
• Set up War room to accommodate all the parties to tackle production critical issues S1 and S2s 
• Arranged daily team meetings to get the status of the tickets handled by each stream and prepared daily status report to update to higher management. 
• Led Knowledge Transfer (KT) and Responsibility Transfer (RT) from Implementation partners. 
• Developed Knowledge management repository to ensure training and KT documentation is up to date.

Confidential

Management Consultant

Responsibilities:

• Involved in analyzing business requirements from the business users and prepared the blueprints and schemas for further customization. 
• Identified and addressed the Gaps with SAP application through Gap Analysis Implementation as per ASAP methodology - Scoping, Project preparation, Business Blue Printing, Realization, Final Preparation, and Go-live. 
• Prepared and analyzed AS IS and TO BE work flow scenario, designed new process flow and documented the business process and various business scenario and activities of business from the conceptual to procedural level.  
• Led teams to create, document and facilitate trainings for end users on processes in SAP framework as well as creating business intelligence (BI) reports.
• Managed defect resolution process and implemented change management for enhancement tickets. 
• Participated in CAB (Change Advisory Board) committee meetings to review and approve changes 
• Provide AMS support to end users, identify research and resolve technical issues, track and monitor problems and escalations to ensure timely resolutions, monitor response times and efficiencies and resolve complex problems.

Confidential

Senior SAP Consultant: Project

Responsibilities:

• Organized and managed the phases of integration testing, User Acceptance testing for global SAP Implementation.
• Managed testers during scripting and execution, as well as the reporting and administration of testing progress.
• Tracked the progress of testing daily and ensured that all issues were appropriately logged and assigned to appropriate personnel.
• Managed Defects: Categorized, dispositioned hyper care tickets with the process teams. Ensured SLA for Critical/ High defects, UAT exit criteria achieved.
• Communicated with Project manager and Integration Manager on the status of test completion and defects. Worked with PMO to disposition Scope changes appropriately.
• Led and monitored knowledge transfer plans to Operations team

Confidential

Senior Business Analyst - PMO

Responsibilities:

• Worked with business & technical stakeholders (Subject Matters Experts, QAs and Developers) to develop high quality business requirement & functional specification documents. 
• Prepared and analyzed AS-IS and TO-BE work flow scenarios, performed GAP Analysis, designed new process flow and documented the business processes from the conceptual to procedural level. 
• Involved in manual testing at various phases of the project development, and facilitated with conducting User Acceptance Testing (UAT) with business users.
• Created training documentation including but not limited to course assessments, BPPs, coaching materials, conceptual presentations, design documents, eLearning modules, exercises/data, outlines, process flows, simulations and training strategies 
• Completed SAP Organizational Change Management (OCM) tasks including but not limited to communication plan development, delivery of communications, identification/management of roles and responsibilities, analysis of training gaps, and identification of key stakeholders.