TECHNICAL SKILLS:

• ERP
• SAP
• PeopleSoft
• Oracle
• Siebel CRM
• SDLC
• Agile/Scrum
• Toad
• AS400
• SQL Server
• Salesforce
• Putty
• VersionOne
• ServiceNow
• Confluence
• Jira
• UNIX/Linux
• HTML
• OBIEE
• VBA iRise
• SaaS/Cloud
• Remedy
• RNS
• Macros
• Vlookup
• Destiny
• Lawson
• JAD
• Visio
• Project
• Apex
• SAS
• Crystal Reports
• Clarify
• Cognos
• Citrix eImaging
• Sales Logix
• SharePoint
• Great Plains
• VMWare
• VPN
• FileZilla
• ACE Project
• Admin Console
• Sequoia
• Magnolia
• NetSuite
• MS Project

PROFESSIONAL EXPERIENCE:

Confidential, ALPHARETTA, GA

SR. TEchnical CONSULTANT

• Own the management of technical sub - projects (i.e. integrations to third party vendors) within an overall Ceridian HCM implementation project. Identify and raise risks and dependencies to the appropriate stakeholders to ensure timely delivery of quality development and testing deliverables.
• Plan, organize, secure, and manages resources to bring about the successful completion of specific project goals and objectives. Partners with project stakeholders, internal customers, external vendors, and cross-functional teams. Facilitates a cross-functional team to execute on defined deliverables and drives key decisions.
• Manage multiple integration sub-projects concurrently, driving delivery of technical services to plan while monitoring scope, timeline and budget, and reporting regular status to various stakeholders, namely the Implementation Project Manager and Sponsor.
• Effectively manage and contribute to the technical services practice, responsible for delivering training to technical consultants, creating and monitoring best practices, and communicating with internal groups within Ceridian to support the continuous learning and improvement of business processes impacting integrations.
• Provide consultative guidance to our customers through decision-making processes, including collaboration, leading meetings, influencing business and technical decisions, change management, and best practices.
• Serve as the SME for exports delivery on strategic implementations, and for exports to help improve the product with product owners. Manages a segment of carrier feeds to ensure quality, on-time and on-budget delivery through a mix of global resources.
• Lead presentations to management, internal/external customers and the project team as required to communicate information, systems or business capabilities and confirm recommendations. Collaborate and train offshore resources and participate in continuing education sessions.
• Partner with Sales team to provide implementation scoping and delivery guidance in the sales cycle. Liaison between Information Technology, Business Users and 3rd Party Technology providers.

SOLUTIONS CONSULTANT

• Owned the planning and execution of MemberSuite onsite and virtual client implementations. Partner with project team, customers, and management to prioritize requirements and develop and maintain detailed project plans.
• Managed project charter, scope, phases, tasks, assignments, dependencies, and target date. Use effective meeting management skills to initiate, develop agenda, conduct, and provide minutes so that all appropriate parties are kept up-to-date regarding project status and issues.
• Maintained a log of all project-related issues, and escalate to management, Business Systems Analyst, or other appropriate parties. Coordinate the resolution of issues and communicate resolution to all appropriate parties.
• Ensured success of the project by taking ownership of deliverables and assist/perform analysis, testing, support, training, or other tasks as necessary. Assist management with special assignments, such as evaluating vendors, gathering/evaluating consultant proposals, or other responsibilities as requested.
• Provide fully documented project requirements and deliverables and perform formal turnover into (CSM) Customer Support Manage. Effectively manage customer expectations and communicate with other Departments as needed to ensure successful implementation.
• Served as single point of contact for customers during implementation, manage project budget to ensure timely, profitable delivery of service, and support our Ongoing Services team, providing "out-of-band" work to existing customers.

Sr. Implementation Consultant

• Partnered with multiple departments through full Software Development Life Cycle (SDLC) application development projects using agile methodology. Ensure the quality and consistency of content throughout a course of implementation.
• Managed and troubleshoot data extracts and loads into data warehouse. Test and document business logic. Configure, develop, test, and tune BI components, including Metrics, Reports, Dashboards, Coordination and communication between IT and client users.
• Created and maintain implementation project plans outlining steps and deadlines for configuring, testing and installing product solutions while maintaining constant communication with appropriate stakeholders. Complete time and reports on all projects by the required deadlines.
• Used Product Information Management (PIM) to configure client data. Created Integration Endpoint to push data to downstream system via SOAP (Simple Object Access Protocol) API.
• Served as the technical lead (SME) on client implementations including data mapping, export/import and file manipulation capabilities. Analyze and map source data for the software product. Develop and configure data procedures from the source extract to the data warehouse.
• Led business process review sessions with client to understand and gather user requirements, translate requirements into functional and technical specifications, effectively scope level of effort, and map client business processes to the Healthcare Solutions (HCS) suite of products as required by the project.
• Served as client advocate (SME) and primary point of contact for multiple implementations from initiation to post-implementation for clients with budgets exceeding $1.1M. Pro-actively coordinate tasks and milestones using a project plan to achieve “go live dates”.
• Managed software code release planning which includes user requirement development and prioritization with internal groups to define, deliver, and assist with post-implementation issues. Facilitate all data clean up related to an implementation, quality assurance of production changes and updates, and monitor initial production data loads after go-live.

Implementation Consultant

• Analyzed clients’ system and service configuration, product adaption and best business practice solutions. Determined best methodology to implement client and managed accurate and timely data conversion. Gathered file requirements, coordinated deliverables and testing schedules and planned secure protocols for deliverables. Provided Quality Assurance check of all work before testing.
• Managed client expectations regarding deliverables which included providing innovative business and system solutions and guidance, processing change controls, managing scope and clearly explaining roles and responsibilities through the implementation projects.
• Identified and wrote application content and integrated client data into application, evaluated existing system, gathered interface requirements, business process, and operational needs from client.
• Collaborated with Project Manager and Business Analyst to ensure a successful hand-off of new client processes and data deliverables and provide post implementation support.

Implementation Manager

• Utilized Salesforce.com to deliver quick access to data and shorten the automation component by improving tracking and order management of client related issues. Analyzed, investigated and identified root cause of issues and resolved or communicated findings to appropriate group for resolution.
• Wrote and implemented end-to-end test plans for Configuration Management Systems and tools to address Salesforce Cloud infrastructure challenges. Planned, designed, and implemented Automation framework in UNIX.
• Developed and implemented integration strategies to align tools into single solution, focused on software integration process development, reporting requirements and alignment of start/end points within all workflows across tool suites.
• Wrote and executed SQL queries and query data via Putty scripts from varied corporate data warehouses to support analysis, analyze data for trends, behaviors and insights.
• Designed, delivered and improved customizations and enhancements to the vendor-delivered software applications.
• Worked as liaison with C-level clients and Account Managers to conduct requirement gathering sessions and effectively elicited and helped stakeholders negotiate and prioritize requirements.
• Led and engaged clients through configuration, data loading, and data reconciliation. Trained the client to be competent and confident using the software.
• Assisted in development of User Acceptance Test scripts and conducted user acceptance testing with the business users.

Database Administrator

• Created multi-step process to validate clients’ data from one internal system to another. Documented process that requires extensive knowledge of client relationship management (CRM) system concepts and ability to analyze data and make validation decisions based on research performed. Wrote and executed SQL Server queries to analyze and interpret data to solve business problems surrounding client experience and business efficiencies.
• Improved processing efficiency using UNIX and SAS. Prototyped solutions, created test scripts and conducted tests for data replication, extraction, loading, cleansing, and data modeling.
• Researched and tested COGNOS C360 products, ideas and regulation changes. Effectively used C360 to enhance features like Client Portal, Forecast Manager, Dashboard, and Multi-field search.
• Analyzed and extracted Siebel’s data using Siebel Managed Services provider as well as both external and internal vendors to integrate data into internal Siebel system.
• Managed client modifications’ work queue and distributed work appropriately across team.
• Led Salesforce.com implementation, support and enhancement projects.

Data Support Analyst

• Gathered, developed, coordinated, and maintained business requirements for various projects and systems from initial phase to final implementation under budget saving the company an estimated $167,000 in overhead costs. Completed migration projects nine months ahead of schedule while ensuring requirements met standards.
• Led the implementation of Oracle’s Siebel applications to consolidate client data previously fragmented across numerous systems. Used SAS to manipulate, analyze, and present data in a simple form for non-technical users.
• Optimized databases, SQL queries, and code. Compared and synchronized schemas and table data. Recalled SQL scripts run at any point in time for rollback transactions from SQL Server transaction logs.
• Researched and resolved errors affecting integrity of the SAP 5.0 database

Business Analyst

• Improved business management by upgrading to new ERP system and re-engineering processes, gained an integrated view of operations by consolidating data in a single repository.
• Implemented Siebel Sales and Siebel Business Analytics to build a new CRM system which delivered reliable client information that supported in depth-analysis.
• Effectively used the Oracle Siebel CRM system to deliver integrated client information in real time and enabled users to develop accurate client profiles. Staff used this information to develop detailed sales offers and targeted marketing campaigns.
• Reduced procurement costs by standardizing purchasing processes and implementing a global e-sourcing system, moved from monthly to daily batch reporting to ensure managers have access to current data to support decision making.
• Generated over $450,000 annual revenue selling products that best accommodated client needs while being accountable for an inventory of $4.5 million worth of ERP products.

Underwriter

• Authorized grants and loans up to $500,000 based on certification necessities of secondary market by applying specialized knowledge to interpret applicable internal and regulatory underwriting guidelines.
• Examined estimated and suggested sanction of client applications for oversized loans up to $800,000 and prepared oversized loan packages for assessment by major private investors.
• Evaluated debt ratio, loan to value ratios, credit scores, property valuation, and an array of other factors to determine applicants’ credit worthiness and property and financial strength. Recommended alternative financing solutions
• Determined and documented loan conditions and communicated requirements and decisions. Received and responded to calls from brokers and bankers regarding products and programs.