SUMMARY:

• More than 6 years of experience in SAP HR Application Support for SAP implementations and upgrades projects.
• More than 2 years of experience in writing test plans, defining test scenarios and test cases, developing and maintaining test scripts based on business and functional requirements.
• Extensive support experience in SAP - HR modules for configuring Personal Administration, Organizational Management, Benefits, Learning Solution, Time Management, Payroll and SAP SuccessFactors
• Worked on reporting tool such as SAP Query, Ad hoc Query, and General Reports.
• Ability to translate data from SAP into Excel or PowerPoint formats.
• Worked on metrics, reporting and analytics.
• Worked on Unit testing, Integration Testing, Stress Testing and User Acceptance Testing.
• Able to work in a team environment and actively participate in projects within work groups and across organizations.
• Flexibility and adaptability in regards with new technologies and environments.
• Excellent communications and interpersonal skills.
• Defined conversion strategies and user acceptance testing.
• Familiar with SAP HR - Recruitment, ESS, MSS Training and Event Management, SAP SuccessFactors, SAP Funds and Grant Management, Supplier Relationship Management, Governance Risk and Compliance, SAP Security and BI reports
• Worked as Level 2 Support for various External Application of SAP like JIRA for Finance, BIZ Apps for PCARD (Procurement Card) Allocation, Time Entry Application TimeLink/Kronos
• Used Solution Manager Incident Management and Service Now for Tier2 and Tier3 support and also created and monitor trouble ticket day-to-day process.

TECHNICAL SKILLS:

ERP: SAP R/3 4.7/ECC 6.0, SAP HCM/HR

Databases: Oracle 9i/8i, MS SQL Server 7, Sybase10

Languages: SQL, PL/SQL

Reporting Tools: SAP BO, Business Intelligence (Web intelligence Reporting)

Office Packages: MS Word, MS Excel, MS PowerPoint, MS Visio

Ticketing Tools: ServiceNow, Solution Manager and Heat

Platforms: Windows NT 4.0, Window2000Pro, XP, Window 2007

PROFESSIONAL EXPERIENCE: 

Confidential,New York City, NY

Application Support Analyst

Responsibilities:

• Learning Management System for course administrators - Learning Management Portal, Learning courses, creating courses, course types, adding instructors to course, importing course content, creating and editing quizzes, course launch, creating Curricula & Surveys.
• Learning Management System for course instructors - Learning Management Portal, Schedule Management, Schedule an offerings, Associating Catalogs, Segments, Cancellation, deletion and copying of Scheduled offering. View Scheduled-offering Roster. Registration Methods and types. Assign learning and register a user. Changing a registration and Remove user registration. Slot feature and Record learning events.
• Learning Management System Reporting Management commonly used LMS reports for Admins and instructors
• Learning Management system for Learners - Learning courses, starting courses, learning notifications, finding courses, Registration for a course or scheduled course. Reviewing course completion.
• Workflow for hiring managers, Initiate Employee Termination Personnel Actions, Creating and processing a Job Requisition, Candidate selection, Talent Pipeline, Setting up interviews, using Interview Central, Approving an offer, Onboarding checklist and Monitoring Learning,User Management Display of User Data and Proxy Management
• SAP Functional Support provided for configured structures in HR Personnel Administration (PA): Enterprise Structure, Personnel Structure, Number Ranges, Maintain Master Data, Personnel Actions, User Parameters, Customized Screen Headers, Screen Modifications and Dynamic Actions.
• Supported Maintenance of both standard and custom Infotypes related to personnel data of employees
• Involved in integrating the Personnel Administration component to Organizational Management, Time Management and Payroll
• SAP Application provided on created Organization Structure using Organization and Staffing interface Expert Mode and Simple Maintenance.
• Worked extensively in designing the Organization Management, creating objects (Organizational units, jobs, positions, cost centers, persons, and work center).
• Assigning Relationships between different objects like tasks and positions, jobs and positions, positions and organization.
• Created custom Objects, Relationships and Evaluation Paths.
• Maintain Plan Version and copied organization structure between plan versions.
• Worked on various organizational management infotypes like 1000, 1001, 1003, 1005, 1007, 1010, 1013, 1018 etc.
•  Supported configured Public Holiday Calendars, Factory Calendar, Break Schedules, various Work Schedules, Work Schedule rules, Period and Monthly work schedules.
• Generate the Work Schedule. Time Data Recording and Deviations in work time.
• Supported configured various Absence types and Absence Quotas. Updated info types related to Attendance, Absences, Substitutions, Overtimes, Availability, Absence, and Attendance Quotas.
• Production Support related issues in Time Evaluation, Time Recording, Customization of Time Evaluation Schemas, Personnel Calculation Rules, Functions and Table Maintenance by configuration in the IMG.
• Supported Customized Time Management schemas and sub schemas. Time evaluation schemas TM01, TM04, Time Evaluation Driver RPTIME00 and Configured features NUMKR, IGMOD, PINCH, VDSKI, SCHKZ, TMSTA, QUOMO, and VTART etc.
• Supported various time keeping application including Cross Application Timesheet (CATS), TimeLink/Kronos SAP Time Management ESS/MSS Time entry, Approvals and standard and customized Time reports
• Work closely with the technical team in the design and development of custom reports and enhancement requirement related to PA, OM, Payroll and Time Management
•  Supported defined Pay scale structure - pay scale types, areas, groups, levels and salary ranges for various categories of employee group
• Assisted configured wage types, payments and deductions. Supported standard and custom Payroll infotypes and reports
• Worked in US Payroll, Basic Pay Infotype (0008), Infotype 0014& 0015, Customized Payroll Infotypes related to Employee Funding, Supplemental Compensation, Wage Types, Payroll Process, Payroll Postings and Pay Statements
• Supported Medical College SRM SciQuest Catalog, Describe Requirement shopping carts, Catalog punch out and vendors.
• Assisted creation, editing of Requisitions and Shopping carts, Approval workflow, Approvals via Universal Worklist and generation of Purchase Orders
• Support provided on SRM team carts, Delegation, substitute and liquidation of PO
• Worked on SRM assignment and User profile
• Analyzed the requirements arising from SAP Net weaver Portal upgrade and provided technical inputs to the SRM Functional and Technical team
• Assisted creation of New, Certification, PCARD and Change GRC System access request.
• GRC Access Management, GRC Approval workflow and system access
• Worked on SAP Portal unlock request, SAP System access request and SAP Security transactions
•  Assistance provided on Finance BI reporting related to Fund Management, Grants Management, Accounts Payable, GL, PO Fund statements and Finance reports.
• Worked and assisted on BI reporting for HR, Payroll and Learning Management Solution
• Involved in interactions with the Client and Functional consultants at onsite for Requirement Clarifications, enhancements and creation of Custom BI reports
• : Maintenance and update of Funds and WBS responsibility types. Funds and WBS access requests
• Funds and WBS budget, validity and mapping to fund centers
• Supported Accounts Payable Electronics Finance Forms for Payment Requisitions and Travel Reimbursement and General Accounting Electronic New Funds request forms

Environment: SAPECC (6.0), SAP HCM, SAP GRC, SAP SRM, SAP Solution Manager, SAP HANA, ServiceNow.

Confidential,NJ

SAP HR Production Support Consultant

Responsibilities:

• SAP HR-Payroll: Defined Payroll Organization-Period Parameter, Date Modifier and Payroll Area. Generated Payroll Period, Created Control Record. Involved in Payroll Process.
• Defined Pay scale structure - pay scale types, areas, groups, levels and salary ranges. Configured TARIF feature.
• Created Wage Type Catalog, Wage type Model defined Employee sub group groupings and personnel sub area groupings for primary wage type and defining wage type permissibility for PS and ESG in basic pay, recurring payments and deductions and leave compensation.
• Configured the Basic Pay wage types from model wage types for hourly and salaried employees.
• Setting up of wage type structures direct and indirect valuation. Calculation of Gross Payroll and Net Payroll.
• Customized the US standard Payroll Schema (U000) and other standard functions.
• Configured Overtime Process and OT calculation, Off-Cycle Additional Payment Infotype (0267), Maternity Payment and Leave Encashment.
• Posting Payroll Results to Fi, Creating Symbolic Accounts, Integration of symbolic accounts with G/L Accounts, Pay Slip Configuration.
• Configured the features ABKRS, LGMST, TARIF and PPMOD.

Environment: SAP R/3 (4.7)/ ECC (6.0) SAP HR, SQLSERVER, SQL, WIN XP.