SUMMARY

• IT Director, Program and Project Manager wif 24 years’ experience working wif the business owners, leading projects in Information Technology, Financial Systems, Construction, Engineering, Transportation, Security, & Operational Management. Successfully piloted large scale programs from design to completion, while improving security, productivity, reducing cost of PMO’s, Operations, IT, and Engineering departments.
• Managed enterprise system implementations (Oracle, PeopleSoft, & SAP), construction of Operations and Data Centers, infrastructure upgrades, operation centers and network improvements, security WI - FI wireless infrastructure, and associated organizational and business process improvement, based on best practice methodologies, while consistently providing exceptional customer service and quality control. Managing wif strong team orientation, collaboration and interpersonal skills, to balance the development of agreed upon goals wif maintain the individual team members quality of life and long-term productivity.
• Change Agent who has established and maintained the departments and quality/control committees.
• Work TEMPeffectively wif internal and external business partners, utilizing best-practice methods to perform business-driven needs assessments, project prioritization, project management and ongoing support of business processes.
• Improve the success rate on Federal and State contracting by private clients to create and reuse standard processes, procedures and documentation to respond to RFP’s and RFB’s for the GSA, other Civilian departments, and DOD.
• Developed and implemented score-cards, dashboards, and information flow for executives to practice Governance using automated data collection and exception reporting
• Facilitate Software Development and Equipment Lifecycles wifin matrix organizations.
• Construction of Structure, Plant, Engineering, Remodeling, and Move in.
• Develop, maintain, and enhance security, software, hardware, and data life-cycle for multiple locations, and support international development teams working in local, distributed centers providing cloud and SAAS solutions.
• Build and manage end-to-end NOC & Data Centers, to include designing facility, ensuring a flexible capacity to support the business wif SaaS, in secure high-availability capacity.
• Manage the software application life cycle for security systems, enterprise financial (Oracle, SAP, PeopleSoft), web (internal and customer facing), and Federal systems wif domestic and international teams.
• Develop, maintain, and proctor the executive team on business continuity and disaster recovery systems. Maintain the business risk matrix and in corporate the next year risk buy down projects into the annual budget.

PROFESSIONAL EXPERIENCE:

Falls Church, VA

Program Manager

• Transitioned Program Management Office (PMO) into a modernized organization, implementing Enterprise Management application projects (FMS, SharePoint, and al Systems)
• Increased the number of Senior Level graduates by 200% in over six months.
• Provided key budgetary support to the PM School Operations Manager.
• Moved from a manual to an automated process of the Program Management Fellows.
• Implemented Lean Six Sigma methodologies to develop the Continuous Process Improvement (CPI) program.
• Implemented an Action Item Tracking system providing weekly updates for the Program Management School.
• Converted the schools SharePoint and web presence from 0 and launched a new Web Portal.
• Supported the bid process on prospective new business opportunities.

Quantico, VA

Financial Management System Program Manager

• Teamed wif the Contract Officer to create the RFB and managed the approval and financial process for a 10 million plus multi-year program.
• Move the existing financial management system into the newly initiated and designed a FedRAMP Cloud Oracle 12.2.5 Enterprise Business Suite.
• Saved over $600,000 in four months from original project plan.
• Managed SCRUM and developed initial documentation (Charter, Schedule, & Solicitation for Bid).
• Organizational change to reflect new duties for conversion and implementation of new Oracle system.

Alexandria, VA

Change Management Program Director

• Change Management to improve organizational productivity under the CFO.
• Identified and implemented the end to end Sales and Financial departments process (RACI & SIPOC), forms, and templates.
• Implemented Lean Six Sigma methodologies in developing the PMO and Continuous Process Improvement program
• Organized internal team members to productively function in a matrix team environment.
• Refined the response to bid and approval through production process for both IDIQ and FFP contracts wif GSA, Civilian, and DOD departments.
• Developed the project documentation in an Oracle environment and supported the Oracle upgrade.

Vienna, VA

Senior Program Director

• Change Management to improve multiple departments wif Lean Six Sigma methodologies to improve departments; staffing, processes, procedures, and tools to minimize cost and maximize a secure environment wif higher customer satisfaction.
• Worked wif customer executive and management teams to develop and manage the entire bid process (RFI & RFP through implementation to contract completion.)
• Implemented analytics to determine best value responses to requests for quotes.
• Enhanced the creation of the bid packages through a library of reusable modifiable documentation. Ensured compliance wif customer standards by implementing a multi-gate audit process wif remediation loops.
• Managed PMO directed Program Council in prioritized projects to implemented improvements in corporate, satellite offices, and campus data center wif network, telephone, and infrastructure systems, (Security, Budgeting, Project Plan, Schedule, Task Lists, Risk and Issues Log).
• Develop, maintain, and proctor the executive team on business continuity and disaster recovery systems. Maintain the business risk matrix and in corporate the next year risk buy down projects into the annual budget.
• Perform Security Risk assessments (based on ISO 27001 and 2), develop and present mediation plans, and manage implementations. Manage hardware, networks, telephony, and application review. Provide guidance and recommendations to resolve risk findings wif directed hardware replacement, implementing monitoring, and replacement of software to buy down risk exposures.
• Designed and implemented CRM applications (Oracle, SAP, and MS Dynamics) wifin Agile and waterfall environments.
• Created and managed high to low level selection and governance processes.
• Reduced duration to identify/onboard top suppliers and remediate issues to ensure a portfolio of preferred vendors is maintained to meet the organizations current and future needs.
• Improved communication of internal business owners wif core vendors through Oracle Identity Management implementation ensuring secured communication to and from vendors.
• Provided strategic planning and execution workshops leading to 5-year analysis based roadmaps. Reviewed wif Earned Value Management (EVM) actual to expected performance.
• Design to build new structures and renovation sites nationwide for the Department of the Interior.
• Developed and implemented new Enterprise Security systems (physical and IT.)
• Improved capture rate for private and Federal and State Bids through streamlined process improvements to marketing and promotional strategy departments.

McLean, VA

Senior Project Manager

• Managed components of the Securitization Utility Operational Data Store project an enterprise business process improvement to manage resale of bundling loans.
• Implemented upgrade of the SAP Business Objects XI release 2 to 3.
• Agile environment data migration wif application COTS upgrade for over 17,000 end users.
• Created the test environment and processes wifin the ISO 21001 and 2 frameworks, resulting in 240 reports, and 12,000 historical instances converted into release 3 format. Tan transitioned the reports and historical instances into production.
• Resolved significant security findings and moved the program off the CIO review list.
• Delivered project deliverables on-time and wifin budget using the Project Quality Office (PQO) and Architecture Review Board (ARB).

Gaithersburg, MD

Senior Project Manager

• Improved system security in compliance wif ISO 27000 standards by provided a service oriented solution by creating an Oracle Identity Federation (11g Web environment) solution enabling vendor/customer access through our E-Commerce web portal, and upgrades to the Enterprise Credential Vault Management and other business process and remediation efforts.
• Facilitated meetings wif stakeholders, resource managers, and business owners to manage software development.
• Created documentation and used release management to reduce project risks and address issues.

Washington, DC

Sr. Project Manager

• Change Management wif the creation of a new security data center in Washington, D.C. and created hot fail-over capabilities to Confidential .
• Managed risk reviews, developed and implemented construction to increase physical and network security on the North-East Corridor stations by modernizing a 3,000 camera CCTV system. Maintained cost and quality control based on the repeatable core implementation templates. Implemented quality compliance reviews prior to Inspector General reviews. No adverse actions or findings over the two years of the program.
• Infrastructure Improvements to Right of Way (Bridges, Control Gates, Safety and Control systems, Buildings, Tunnels, Power and Cabling.)
• Controlled wif the Amtrak representative cost estimation and budgeting of this multi-site program. Reported on variances and maintained Risk and Issues Log, Score Cards, and contributed to the department Dashboard.
• Created Analytics from data-mart to predict future needs.
• Managed the creation of two multi-million multi-year bid, selection, and implementation. Managed proposal SCADA system upgrade for NYC.

Ballston, VA

Lead Program Operations Manager

• Change Management by creating and updating business processes and systems supporting the CPO office interface to GSA and Federal Departments / Agencies including the KPI, materials, and job aids on SharePoint and the E-Commerce Web Portal.
• Managed Change Management process as we pulled from data mart and used analytics in reviewed and improved performance data wif statistical and business reports using root cause analysis to exceed our Service Level Agreements (SLA’s.)
• Prepared the Dashboards, Risk and Issue Logs and presented to the departmental management team. Reviewed wif Earned Value Management (EVM) actual to expected performance.

Reston, VA

Senior Project Manager

• Leading a 25-member team for the E-Commerce Multi-Channel in Store Returns & Pickup program. This infrastructure, networks, and software effort automated / upgraded security and production core systems from the Mainframe to the web, and North American stores. Increased store performance and productivity by placing kiosks where the customer could access their accounts and make payments and changes to their accounts. This was the precursor to providing these services online.
• Exercised Portfolio Management control of projects budgeting, governance, and resource allocation wif CA Clarity (now PPM)

Gaithersburg, MD

Senior Project Manager

• Implemented paperless time-tracking payroll system for 7,000 conductors and engineers nationwide, by managing software development and construction at 86 stations to install 200 kiosks and the nationwide station and network upgrades. Maintained and co-presented the performance of the project and vendors through Risk and Issue Logs, Remedy ticket system, Dashboards, Score Cards, and Compliance and Audit reviews wif the Office of the Inspector General.
• Created new infrastructure (building remodeling / construction, networks, cabling, servers, and thin clients) to improve security and create dedicated networks for off-corridor stations. Managed the processes and implementation wif bid, selection, contracts, and final inspections.
• Portfolio Management for 87 nationwide projects ensuring governance and oversight was followed to maintain quality construction while complying wif local, state, and federal laws.
• Was the primary point of contact for the project and station managers who used our standardized project practice packets ensuring the quality output of the local teams.

Richardson, TX

Senior Project Manager & IT Director/Operations Manager

• Managed IT department of 30 team members providing local corporate and distributed remote offices across mainframe, mini, and desktop equipment.
• Managed infrastructure upgrades to modernization, of WAN/MAN/LAN and network security world-wide.
• Change Management to improve profitability through consolidation of multiple call and network operations centers.
• Improved processes, procedures, scripts, and management control system to reduce average call time from 15 to 8 minutes for 300 representatives. Managed reduction in force by 50 percent, and reduced by 60 percent the support servers during consolidation of 4 locations to 1.
• Reduced the time to complete special orders from 5 days to 2 hours for our clients domestic and international team.
• Managed the five structures design / construction for the Richardson / Plano buildout.
• Planned and implemented physical, network (worldwide network monitoring, and software security systems.)
• Managed the implementation of enterprise systems for Manufacturing, Hospital/Insurance, Banking, & Telecom.
• Implemented LAN/WAN program upgrade for the existing and new structures.

Worth, TX

Industrial Engineering Manager & Director

Responsibilities:

• Manage Engineering and Shop floor control over F-16 departments. Maintained high quality standards in highly regulated environment.
• Multi-national supply chain and quality management for manufacturing, distribution, and service organizations.
• Product and Service development for international customers and supply chains.
• Developed and staffed departments to implement vendor management, sourcing, and quality management
• Manage programs and projects to construct and staff call and network operational centers to support the service channel and maintain customer sites.
• Construction of new facilities and remodeling - modernization of plant, production lines, domestic and internationally.
• Managing Tier 1 supplier Engineering Department and consultant to Confidential Electric - Confidential
• Manage quality systems (internal and supplier) for manufacturing of electrical assemblies, circuit boards, cabling, structural components and final assemblies in the Medical, Welding, Automotive, Aircraft, and other industries.