SUMMARY:

• 16+ years of total experience in IT Industry in the areas of System administration, Network administration and Implementation of various business applications with 11+ Years of experience on SAP BASIS environment.
• SAP Certified Technology Associate - Process Integration with SAP NetWeaver (PI 7.3)
• ITIL® Foundation in IT Service Management
• SAP Consultant with extensive experience in Basis with Large ERP platforms included 1000+ end users & 18+ terabyte Database environments.
• Experience in doing upgrades to NW 7.4 platform including Dual Stack Splits (EHP7 for ECC, EHP3 on rest of the suite), EHP4 etc.
• Extensive experience in installing and configuring SAP Systems - ABAP/JAVA plus standalone components (Central Instances & Application Servers) on various platforms with Oracle RDBMS and multiple OS (AIX, HP UX, RH/SUSE Linux, Solaris & Various Windows Server Operating Systems)
• Experience in scheduling of background jobs, spool administration, system copies, applied support packs and kernel upgrades (ABAP and Java).
• Worked extensively on DR (Disaster Recovery) related activities. Designed, implemented DR related to SAP production systems. This also involves SAN (Storage Area Network) consolidation related to production and test data centers.
• Extensive knowledge in the support role for huge SAP Implementations, have supported approximately more than 2000 concurrent users
• Attended training for EP & XI Administration, HANA Modeling/Security/Administration.
• Willingness and ability to quickly adapt to new environments and learn new technologies.
• Strong team orientation & leadership qualities, good team player, hardworking and enthusiastic. Good presence of mind, useful while handling critical support scenarios. Very good Analytical skills suitable for Troubleshooting
• Excellent communication and presentation skills and Customer Oriented attitude
• Self-starter, able and accustomed to learning new technologies quickly and efficiently as needed.
• Highly self-motivated individual that focuses on meeting set deadlines.
• Works well cross-functionally with both Development and Functional teams to accomplish tasks.
• Always presents plans and ideas in an organized, professional and well thought-out manner.
• Consistently assists in the resolution of issues as identified by both Development and Functional teams.
• Demonstrated ability to lead, mentor and motivate fellow team members in technical aspects of SAP.

TECHNICAL SKILLS:

SAP BASIS: ERP, CRM, BI, SEM, PI, GRC, NetWeaver ABAP/JAVA, Installation, upgrade, EHP, HANA, Groupware, PO, FS-PRO/FSQUO, APO/Livecache, TREX, Portal, BOE, MDM, Data Services/Info Steward, SLT, Netweaver Gateway/Fiori.

SAP Solution Manager: System Landscape, Maintenance Optimizer, Central Monitoring

RDBMS: Oracle 9i/8i, MS SQL Server 2000/2005.

Operating Systems: IBM AIX, Unix-HP, Sun Solaris, RH/SUSE Linux, Various Windows Server/Desktop OSs.

Others: Seal Output Software, ControlM Job Scheduling, Vertex, Mulesoft Integration.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Enterprise Systems Analyst

Responsibilities:

• Member of Basis tier3 team supporting Installation/Upgrade/Updates od various SAP and Non-SAP components like ECC, Portal, CRM, BI, SCM/APO, SRM, SEM, PI, GRC, MDM, GTS, SNC & Solution Manager systems.
• Participate in requirements gathering, assessment, design, configuration and testing activities for SAP BASIS/Technical area.
• Installation, Upgrade of SAP systems in a HA landscape while co-coordinating with various infrastructure & functional groups.
• Support various SAP Boltons like ControlM (Job scheduling), Vertex & SEAL Systems.
• Create and update various scripts to ease the management of SAP systems.
• Lead and participate in the SAP System copy initiatives to support the development/project schedules.
• Participate in POCs of various new implementations like SAP CPM, ECTR, and BW on Hana.
• Manage project work along with daily analysis of technical requests and troubleshooting issues.
• Support a phased roll-out, support end users and project team in live environment, while supporting on-going implementation and cut-over activities.
• Mentor BASIS tier2/Junior team members on various SAP BASIS related activities.
• Lead/Participate in escalated critical calls and resolve them along with finding the root cause.
• Applies specialized SAP Basis knowledge to solve complex issues and tasks, making recommendations as needed.
• Evaluates and makes recommendations on emerging SAP technologies as they relate to the current SAP landscape.
• Perform DR design improvements and execute DR Drills

Confidential, Eden Prairie, MN

Project Manager

• Systems Monitoring: Monitoring of all systems in the landscape.

• System Management: Kernel Upgrades, Apply support packages, Configuration Changes
• SAPNET Connections: Service Market Place - Opening service connections, maintain OSS user id’s etc.
• Transport Management-(ZATS): To carry out Transports using ZATS in ADC landscape, to carry out manual transports when ever required, Change, Create and Maintain Transport Landscape based on the inputs from ADC & Trouble shooting all Transport related issues.
• Break fixes and troubleshooting
• System Refreshes: Post system refresh activities for SAP Systems
• Performance Tuning: Health check, reports and recommendations on performance.
• Client Management / Administration: Perform client copies, delete clients as advised by ADC, Post configuration activities like connectivity to portal and third party interfaces as appropriate & maintain client settings.
• Spool Management-Dazel & Vista: Create, Change and Delete SAP defined printers based on requirements from ADC, Participate in trouble shooting along with production support team as appropriate to resolve printer issues, Handle configuration changes in the area of spool management (eg: spool number range). (Dazel and Vista are used at ADC as part of external output management.)
• House Keeping: Follow SAP specific housekeeping best practices, Maintain SAP system related technical and process documentation & Work in accordance with ADC related policies like SOX etc.
• Batch Management-Autosys: Scheduling only batch jobs in SAP Production (Autosys is used for batch job administration at ADC), Scheduling, Monitoring and Controlling System, housekeeping and maintenance related jobs in SAP systems & Trouble shooting and resolving processing problems of batch job failures in production systems.
• Interface Management: Monitor availability of interfaces using standard SAP transactions and other available avenues to determine availability, Configuration and maintenance of interfaces in terms of starting, stopping, patching, upgrading, monitoring and testing connectivity for interfaces integrated with SAP & Troubleshooting interface related issues from a BASIS perspective.
• DR Maintenance: Coordinate and closely work with DB & OS teams at the time of recovery & Resolve issues to bring up SAP from BASIS perspective.

Confidential

Systems Executive

Responsibilities:

• Actively involved in SAP server migration from Sun Solaris Servers to HP UNIX Servers.

• Instrumental in setting up Hardware for Data warehousing solution (SAP BIW)
• Preparing system landscape strategy of all SAP DEV, QTY, and PROD. Systems.
• Installation & administration of SAP R/3, SAP B/W on HP UNIX.
• Maintenance of SAP Router through SNC for OSS connectivity.
• Applying R/3 Support packages, add-ons, Plug-ins
• Configuration of Front End printer in SAP & Installation of SAP GUI.
• Transport changes from one system into another and manage change requests.
• Setup and maintain user accounts, create and maintain SAP security profiles.
• Authorization, Role and profile maintenance through PFCG.
• Alerts, ABAP dump/error, system log monitoring and analysis.
• Workload monitoring, Database and buffer tuning performance ( ST03N, ST02)
• Monitoring and optimizing the performance of system.
• Planning for backup and recovery of database in different failure scenarios.
• Server & Network routine maintenance & up-gradation

Confidential

Systems Executive

Responsibilities:

• Co - Ordinate with all departments for the ERP Implementation and its smooth functioning

• Maintain LAN and antiviral updating.
• Server & Workstations - Installation and configuration.
• Windows 2000/ NT system administration & Email management (MS Outlook / Outlook Express etc.).
• Disk and File Management & Network Printer Installation.
• Ensure effective training of end users on software packages and ERP System.
• Troubleshooting daily user problems.
• Interface with End Users IT Needs are Anticipated and Addressed in a timely and appropriate manner.
• User Management and Security (Patch Management).
• Coordinate with internal, external vendors and consultants to support infrastructure and service requirements.

Confidential

Systems Executive

Responsibilities:

• Windows 2000 / NT system administration & Email management (MS Outlook / Outlook Express etc.).

• Developing new softwares.
• Maintaining the existing softwares and hardware.
• Purchase of various hardware needed for company.