SAP CRM Analyst Resume Ramsey, NJ - Hire IT People

SUMMARY:

CRM Analyst with extensive experience supporting users at all organizational levels within a large corporation.
Deep knowledge of user security and access, data management, reports and dashboards, and workflow automation.
Adept at learning and applying new skills and technologies.
Experienced with Oracle On Demand CRM, SAP CRM, and Salesforce.

TECHNICAL PROFICIENCIES:

PROFESSIONAL EXPERIENCE:

Confidential, Ramsey, NJ

SAP CRM Analyst

Responsibilities:

Functional team member running SAP CRM 7.0 EHP03
Provided technical support and problem resolution for system users.
Responsible for proper territory hierarchy in Organizational Structure.
Maintained security and authorizations on the different business roles of end users.
Deep knowledge of KMBS’s operations, sales hierarchy, business processes and company data
Supported the team lead during the process of implementing Fiori for KMBS sales reps.
Team lead on annual re - org/realignment for all regions in the US and Canada for direct and wholesale channels.

Confidential

Oracle On Demand CRM Analyst

Responsibilities:

Identify areas of process improvement.
Specialized in data management: exporting, importing and removing duplicated data.
Provide technical support and problem resolution for system users.
Maintained proper territory hierarchy among the different roles within the companies Org.
Aided in the realignment of accounts assign to various territories.
Created custom reports and dashboards upon managements request.
Fully supported reps using iAvenue for both PC and Mobile (KMBS wholesale channel).
Part of a team which converted KMBS from Oracle CRM On Demand to SAP CRM 7.0 in less than six months. The project was started June 2013 and end November 2013.

Confidential, Tallahassee, Fl

Web Developer

Responsibilities:

Managed the department's website with the use of a Serena Collage Content Management System.
Helped web managers through issues concerning problems with their websites.
Designed web page layouts, banners, and logos with the use of Adobe Photoshop.
Verified that all web updates submitted by Webmasters are 508 Compliant.
Optimized search results for the “Get Answers” portion of the site making it more user-friendly.
Used PHP in conjunction with MySQL to write and retrieve information from databases.