SUMMARY:

• SAP trainer and coach with 10+ years’ experience in ERP modules for Financial Accounting (FI) and Control (CO), Inventory/Warehouse Management (IM/WM) and Sales & Distribution (SD). My skills and accomplishments include:
• Participating in over 15 SAP and Oracle implementation lifecycles.
• SAP Order Management, Supply Chain Management, A/P, A/R, and G/L experience as a Business Analyst and end - user support liaison.
• Excellent PC software skills, including uPerform, Captivate 5-9.x, WPB, UPK, MS Office Suite (Word, PowerPoint, and Excel), SharePoint, Visio, and MS Project to create and maintain project schedules and report project status.
• Developing end-user training, training trainers and end-users, and providing hypercare support.

TECHNICAL SKILLS:

Tools/Methods: Red Hat, Oracle SQL Developer, TOAD, SQL Server, SDLC, PM Office, RUP Methodology, RoboHelp, MS Office Suite, MS Project, WebSphere, SharePoint, Ancile uPerform, Captivate 9, Lotus Notes, UPK, WPB

ERP: SAP (WMS, IM/WM, SCM, MM, PP, SD, OM, FI/CO, iStore, CSR Workplace, Sales & Marketing Workplace, ECC Portal, Kanban, HANA), Oracle Financials 10.8-12.2.4 (Workflow Manager, OM, SCM), eBusiness Suite

Reporting Tools: Discoverer, Brio, Crystal Reports 2010, BEx Analyzer, Web Intelligence, Hyperion (HFM)

RDBMS: Oracle 10g, DB2, IBM (OOA, OOD processes), Access, SQL Server

PROFESSIONAL EXPERIENCE:

Confidential, Ashburn, VA

Responsibilities:

• Facilitating train the trainer (TTT) sessions for Confidential trainers including Exercises, PowerPoint presentation, Assessments and other deliverables for an Oracle 12 ERP implementation. Training Confidential Subject Matter Experts in the following Oracle Modules: Accounts Receivables, Purchasing (Non- Confidential ), General Ledger (Web ADI Journals, Queries), and AP Purchase Card utilization.
• Training materials were created in UPK by the Department of the Interior.
• During the validation process, I am updating forms that have been customized.
• Re-recording forms, pages, and windows as needed where content may have not been recorded by the DOI.
• Creating Exercise books from the UPK Confidential courses.
• Creating PowerPoints to use in the Train the Trainer (TTT) sessions.
• Creating data to use during TTT and End User training sessions.

Confidential, Milwaukee, WI

Instructional Designer/Trainer

Responsibilities:

• Wrote and trained SMEs and end users on IM/WM courses on a large WM implementation of SAP. Provided instructor and end-user step-by-step instructions and process flows for all tasks in the warehouse. Wrote IM/WM Reports overview and instructions to run key reports to manage warehouse movements, receipts, and shipments.
• Reviewed how WM would be implemented in their plant and how the functionality would enhance the existing processes to maintain stock and ship product.

Confidential, Basking Ridge, NJ

SAP Trainer

Responsibilities:

• Trained end-users in Order to Cash courses including Billing, APO, Sales Orders, Customer Service, Customer Master and Material Master Data. Trained over 200 end-users in using SAP for all tasks related to customer sales and service.

Confidential, Orlando, FL

Instructional Designer

Responsibilities:

• Wrote training material for SAP Produce to Order including Material and Customer Master, Invoicing using Convergent Charging and Invoicing.

Confidential, Columbus, GA

Instructional Designer

Responsibilities:

• Prepared a global SAP HANA rollout. Wrote participant guides and end user procedural documents for IM/WM and Quality Management Master Data. Worked closely with the SMEs and BAs to make sure that each WCB location has the processes and procedures to do their jobs using SAP.
• Wrote Instructor and Participant Guides (Material Movements, Purchase Order Processing, and Quality Master Data) and more than 50 End User Procedures to augment the participant guides.

Confidential, Deerfield, IL

Instructional Designer /Train the Trainer

Responsibilities:

• Worked with the Subject Matter Experts in the IM/WM, SD, and FI/CO departments and created 7 PowerPoint decks and dozens of work instructions for a large SAP implementation.
• Wrote courses for all IM/WM, SD’s Billing and FI/CO’s Accounts Payable modules. Used blueprint documents and testing scripts for a rapid development project for this implementation.

Confidential, Irvine, CA

Instructional Designer /Trainer

Responsibilities:

• Worked with the Business Intelligence team to create exercises for regional end-user training on Web Intelligence software.
• Augmented an existing training manual and created exercises so that users could create queries and modify existing reports in Web Intelligence.

Confidential, Indianapolis, IN

Instructional Designer/Trainer/Hypercare Support Specialist

Responsibilities:

• Created TTT and end-user training for Inventory Management and Warehouse Management (IM/WM), used in 17 global warehouses.
• Worked with the SMEs and plant/warehouse managers to ensure a smooth transition from AS400 to SAP.
• Used uPerform and Captivate to create work instructions, quick reference guides, and web-based training documents.

Confidential

Instructional Designer

Responsibilities:

• Wrote Finance & Controlling courses for the following SAP Modules: FI/CO, including Org Structure, Internal Orders, Master Data, CATS (used for payroll entry for contractors), Period-End Closing, CO-PA, and others.

Confidential, Decatur, IL

Instructional Designer/uPerform Admin/Trainer

Responsibilities:

• Developed OTC coursework, including Transportation and Sales & Service. Assisted other colleagues in the P2P workstream, which included IM/WM and P2P courses.
• Acted as the uPerform and SharePoint admin for a very large implementation. Worked closely with SMEs and co-workers in creating BPPs and other deliverables using uPerform. Set up an LMS on SharePoint for a global rollout of SAP.

Confidential, Florence, SC

Instructional Designer/Trainer/Hypercare Support Specialist

Responsibilities:

• Created TTT and end-user documentation for IM/WM users including Inventory, Logistics Execution (pick, pack, ship, production staging, receiving), Kanban processes, and reporting on warehouse activities using uPerform.
• Used test scripts and JAD to create user and exercise guides for two different Confidential sites.
• Wrote over 100 reference guides based on test scripts to assist warehouse, front office, and management in their implementation of SAP.

Confidential, Columbus, OH

Technical Writer

Responsibilities:

• Created maintenance and systems administration guides for software applications (z/OS, CICS, DB2) using Microsoft Word.

Confidential, Fort Wayne, IN

Senior Business Analyst

Responsibilities:

• Supported up to six mainframe applications with different front-end systems (GUI’s). Created work instructions using Word and published to SharePoint site.

Confidential, San Antonio, TX

Instructional Designer /Trainer

Responsibilities:

• Subcontracted with SAP to implement SAP to replace PRMS (AS400) application for IM/WM, FI/CO modules including Payroll. Worked with blueprint documents to create end user training, uPerform work instructions and quick reference guides.
• Trained 130 end users in a classroom setting and one-on-one sessions.

Confidential, Warsaw, IN

Instructional Designer/Trainer/Hypercare Support Specialist

Responsibilities:

• Updated and created SAP global training materials using uPerform. Performed administrative duties (glossary, user roles and templates). Created Visio diagrams to assist users with business processes and SAP transaction codes.
• Led hands-on training for over 300 end-users for an SAP ECC Portal implementation for IM/WM, Master Data, PP, MM, and other modules.

Confidential, Wilmington, DE

Instructional Designer/Business Analyst/Trainer

Responsibilities:

• Trained end users in General SAP Navigation, Confidential Processes, SharePoint library, Project Systems, SD, Contracts, and FI/CO. Assisted with requirements for specific modules (i.e., re-billing, contracts, PM, FI/CO, Master Data, Project Systems).
• Wrote Confidential specific process procedures to assist users with the changing business using SAP and SharePoint 2010.