SUMMARY:

• Professional experienced in: SAP HR/HCM, change management, HRIS, project management, business analysis, team leadership, HR and payroll, BPO clients, upgrades/production support/new implementations, reporting, testing (unit, integration, parallel, regression, acceptance, and interface), service desk, configuration, year end, tax reporting, payroll taxes, documentation, QA, business and functional requirements. Skilled in BPPs (Business Process Procedures), deployment, software training, Excel, Word, and PowerPoint.
• Recently completed several SAP SuccesFactors courses including Employee Central; currently taking courses and training in the SuccessFactors Learning Management and Onboarding modules.

TECHNICAL SKILLS:

ERP Experience: SAP HR/HCM - R/3 3.x, 4.x, ECC 5 and 6.0x

Experienced in the following areas of SAP implementation, customer, and production support

SAP Payroll: Primary configuration, implementation, testting, and support module) Configuration, testing, implementation, and support include, but not limited to Wage types, taxes, garnishments, tax reporting, payroll areas, payroll calendars, wage types, payroll taxes, payments and deductions, rules, schemas, features, posting to accounting, bank transfers, off-cycle payrolls, year end, integration with other SAP HCM modules, month end accruals, claims, off cycle payrolls, payroll subsequent activities, reporting, interfaces, and much more

SAP Org Management (secondary support module): Configuration, testing, and support

SAP Benefits (secondary support module): Configuration, testing, and support

SAP Personnel Administration (secondary support module): Configuration, testing, and support

SAP Time Management (secondary support module): Configuration, testing, and support

Software Experience: SAP HR/HCM, uPerform, MS Outlook / Word / Excel / PowerPoint, SharePoint, Solution Manager, Remedy, Test Director, EPI-USE Variance Monitor, WinRunner, ASAP, Easy Clone

Industry Experience: Oil & gas, construction, manufacturing, public sector, education (higher learning), pharmaceuticals, finance, retail, consulting, software, and energy

PROFESSIONAL EXPERIENCE:

Confidential

Software (SAP HCM) Trainer

• Deliver SAP HCM core training courses to students.

Student (SAP SuccessFactors)

• Enrolled as a student in SAP’s SuccessFactors (SaaS HR) certification training at SAP SuccessFactors Academy; completed training in Employee Central; completed courses in Onboarding and Learning Management modules.

SAP HCM Functional Support Analyst

• Responded to, researched, and resolved production tickets in Payroll, Time, and Benefits for US & CA
• Configured SAP Payroll to include wage types, accruals, calendars, taxes, subsequent activities, year end
• Collaborated with end users to identify system issues, business processes, and other integrating systems
• Documented business processes, rules, schemas, and programs within SAP HCM

SAP HCM/ Payroll Consultant

• Supported SAP payroll system to ensure that regular and off cycle payroll successfully ran to completion
• Resolved payroll and other HCM issues and configured SAP HCM system as necessary
• Created and executed custom reports

Life Coach

• Provide assistance with: Resume preparation, career counseling, salary negotiation, and interviews
• Assist clients maneuver through personal changes affecting career and job

HR Business Partner (Consultant)

• Provided escalation-level support and problem resolution for both technical and data issues within Payroll, Personnel Administration, Benefits and initiated a speedy resolution for US & CA customer base
• Corroborated with customer’s technical staff to resolve problems with data interfaces and time keeping
• Responded to Human Resources inquiries from employees, HR and payroll specialists
• Researched, determined root cause, and resolved HR and payroll issues; interpreted pay and leave policies

SAP HCM Consultant

• Calculated 401k deductions, 401k matches, pension plan contributions
• Supplied calculations and workflow to programmer for developing custom benefits program
• Reviewed and resolved issues with parallel payroll testing between SAP and ADP

SAP HCM / Payroll Consultant

• Supported SAP Payroll for Canada & USA; backup for Personnel Admin, Org Management, Benefits
• Researched, resolved & tested production issues, employee master data, and/or business processes
• Monitored SAP HCM ticketing queue; assigned tickets to appropriate global resource(s) including myself

SAP HCM / Payroll Consultant

• Performed SAP Payroll Canada & USA year end audit of configuration, processes, and customer documentation

SAP HCM / Payroll Consultant

• Assisted end users with payroll reconciliations, reporting, garnishments, and analysis of test results
• Responded to questions and provided knowledge transfer of business processes and validations, payroll postings, claims, off cycles, wage types, taxes, and general payroll questions
• Created documents, payroll quick reference cards, BPPs, and tips for payroll / financial end users
• Helped clients understand and resolve payroll and other HR errors; provided training to end users

SAP HCM Training Consultant

• Developed, organized, wrote, edited instructor-led training content for new SAP HCM system
• Knowledge transferred SAP HCM and Payroll concepts to team members

SAP HCM/Payroll Consultant

• Facilitated requirements gathering workshops; worked with client to define and document requirements
• Created project’s Statement Of Work, Payroll Business Blueprints, and processes for US and Canada
• Presented business blueprints review to system integrator, customer management team, and stakeholders
• Provided training to team consultants and end users/stakeholders on SAP HCM functionality

SAP HCM Consultant

• Configured base payroll system to include wage types, taxes, payroll areas, schemas
• Created business blueprint questionnaires and business blueprint document; distributed to stakeholders
• Facilitated workshops: Business blueprint, change management, and requirement gathering sessions
• Assisted technical staff in creation, conversion, and customization of SAP training system
• Developed course outlines, training content, and class content/exercises for payroll training
• Created end user technical and functional readiness plan; identified risks and issues

SAP HR/ Payroll Interface Consultant

• Worked with global development and portal leads to set up outbound / inbound interfaces via SAP PI
• Consulted with 3rd party external vendors to obtain and set up provider’s technical specifications, validate data and coordinate inbound/outbound files
• Created, reviewed, and validated employee master data and test scripts for inbound & outbound interfaces
• Performed unit, integration, parallel, regression, acceptance, and interface inbound/outbound testing
• Monitored and validated interfaces transmissions to/from 3rd party vendors; documented results & defects
• Tracked and recorded business scenarios/processes, changes, defects, test scripts/results
• Managed and reported interface status, risks and issues, and escalated to project leadership as appropriate

SAP HR/ Payroll Consultant

• Lead year end/tax reporting project; created and maintained year end and tax reporting project plan to include: Tasks, scheduling, resources, deadlines, milestones, objectives, testing, updates, status reporting
• Configured, tested, implemented, and reconciled forms W2, W2c, 940, 941, SUIs
• Analyzed, provided assessment of customer’s SAP environment, created year end strategy
• Determined root cause and resolved Payroll, Personnel Administration, and Benefits production issues
• Made recommendations for re-engineering of Payroll related business processes and practices

HR Process and Transitions Consultant

• Facilitated functional and interface activities between 3rd party vendors (ADP, Aon Hewitt, IBM), and client stakeholders, work stream teams, and partner/stakeholder to ensure implementation readiness
• Revised and documented business processes and procedures
• Facilitated process workshops between client stakeholders and 3rd party vendors, project meetings, training sessions, conference calls, location and meeting agendas; created daily status reports, and other communications support activities; summarized meeting minutes, monitored and logged issues
• Monitored content and effectiveness of workshops covering Payroll, Benefits, Interfaces, EDM (Personnel Administration), Time Management
• Identified training gaps, responded to questions resulting from training sessions; disseminated training updates to process/transitions team, third party providers, and client program management
• Ensured that issues, risks and program changes were being mitigated in a timely basis
• Continually monitored communications between 3rd party providers and client to ensure that functional and interface issues were being addressed and resolved in a timely manner.

SAP year end consultant

• Managed and lead year end/tax reporting project; created and maintained year end and tax reporting project plan included scheduling, tasks, resources, milestones, objectives, testing, and status reporting; managed and resolved risks and issues
• Configured, tested, reconciled, validated, and implemented Tax Reporter forms (W2s, 940, 941, and SUI)
• Provided training to Payroll Manager for execution, reconciliation, and submission of tax reporting forms
• Created library of functional and technical training documentation for colleagues and end users

SAP HR/ Payroll Consultant

• Configured, tested, and implemented SAP HR/Payroll system
• Provided knowledge transfer, documentation and scripts; created data flow diagrams of Payroll processes
• Researched and resolved service tickets for payroll, personnel administration, and Canada reporting
• Executed test payrolls; tested and reconciled Canada tax reporting forms T4, T4A, and other reports

SAP HR Training Consultant/instructional designer

• Configured SAP HCM modules in training system environment
• Created employee data, exercises, and executed payroll runs in preparation for SAP HR training
• Conducted stand up training classes on core SAP HR module
• Responded to questions and demonstrated additional capability of SAP HR to end users

SAP Payroll Consultant

• Managed year end/tax reporting project; created and maintained year end and tax reporting project plan to include: Status reporting, scheduling, tasks, resources, milestones, objectives, testing, and reporting
• Reviewed/interpreted state/federal documents and translated requirements into configuration of tax forms
• Configured, tested, reconciled payroll; executed, validated, and implemented W2, 940, and SUI forms
• Created detailed validation / reconciliation documents for Payroll / Financials and Tax Reporter forms

SAP Payroll Consultant

• On-site implementation lead consultant; configured SAP Payroll and portions of Benefits
• Presented highlights of SAP HCM component’s functionality; entertained questions and answers
• Created business blueprint; lead and facilitated business blueprint requirements gathering workshops
• Assisted client’s technical team to implement third party integrated payroll tax software, BSI TaxFactory
• Analyzed legacy system, mapped legacy wage codes to SAP wage types, documented gaps and solutions
• Executed payrolls, tested, reviewed payroll results, resolved Legacy system to SAP HR variances
• Conducted SAP training workshops and created custom documents for knowledge transfer to clients
• Testing Lead for new SAP Payroll implementation
• Created and managed test plan, scenarios, and payroll / benefits rules for comparing Legacy to SAP
• Developed unit, integration, regression, parallel testing plan and scenarios for user acceptance testing
• Executed test payrolls, reviewed and analyzed payroll results, accounted for all variances
• Provided year end and tax reporting project leadership; reviewed IRS changes and configured in Payroll
• Created documents and delivered SAP Payroll training
• Configured and executed form W2, 940, 941, and SUI mapping documents
• Developed business processes to assist customers with payroll reconciliation and payment of taxes

SAP/HR Payroll Consultant

• Presented project overview, technical requirements, and project time lines to CIO.
• Managed year end/tax reporting project, created and maintained year end and tax reporting project work plan including tasks, resources, milestones, objectives, status reporting, testing, and deadlines
• Configured, tested, implemented and reconciled US & Canada tax forms (W2, 940, 941, SUI, T4, T4A)
• Created test plan, scenarios, and user acceptance scripts for HR support pack & tax update testing
• Created extensive library of BPP, scripts, and training documents for US and Canada payroll users

SAP Payroll Consultant

• Configured payroll, tested taxes, garnishments, adjustment work bench, wage types, and master data
• Assisted technical consultants install and implement 3rd party tax software, TaxFactory, within 2 weeks

SAP Payroll Lead Consultant

• Performed gap analysis; identified deficiencies between Ceridian and SAP Payroll; recommended actions
• Conducted requirement gathering interviews with client; created Payroll Business Blueprint document
• Configured, tested, and implemented payroll module to include wage types, schemas, rules, features, taxes, financial posting, statutory/compliance reports, and all other subsequent activities
• Worked closely with developer to design and test interfaces, conversions, reports, and enhancements
• Resolved USA post go-live issues and errors

SAP HR/ Payroll Consultant

• Executed, demonstrated, and documented SAP standard delivered reports to users for go-live acceptance
• Assisted customers resolve issues resulting from conversion errors
• Consulted with developer and client management to define project requirements and specifications
• Analyzed business requirements and created custom report requirements and specs for developer
• Provided detailed work breakdown and priority report with precise estimates for developing each report.
• Executed test payroll runs and created sample SAP reports, variants, and report documentation for clients

Global SAP HR Team Lead/Principal Consultant

• Member of global SAP HR leadership team; managed three SAP HR consultants
• Determined root cause and resolved US/Canada tickets according to SLA agreed upon time line
• Configured and supported SAP HR
• Managed year end projects, configured, tested, trained users, and managed tax reporting for US & CA
• Tested and recorded configuration, resolution, test results, and user acceptance results
• Reviewed, analyzed, & tested SAP HR support packs; coordinated changes with technical teams & users

SAP HR/ Payroll Consultant

• Configured, tested, and supported SAP payroll component for gross and net payroll
• Global lead for SAP HR Euro conversion testing team in Dubai (UAE), US, and UK
• Created class content and presented lunch time training sessions to colleagues and client

SAP HR/ Payroll Consultant

Responsibilities:

• Configured, tested, and implemented Payroll & Personnel Administration modules for implementations
• Assisted customers resolve configuration problems and issues with legacy conversion activities
• Resolved production support problems and issues