PROFESSIONAL EXPERIENCE:
Confidential,
Duration : Sep2008 to present date
Software : ECC 6.0
Role : SAP SD Analyst & Warranty consultant

Responsibilities:

• Core team member Phase 2 for NAAG, C&F,C&CE DIVISIONS
• Rich experience in configuration, development and testing activities in SAP SD customer service module
• Identified opportunities to improve system functionality and business process Participated in requirement gatherings and written and presented functional specifications to SME\'s
• Defined master data load processes and responsible for data conversion(Internal and external) master data loads in test and production environments
• Defined test conditions, test scripts, master data and coordinated unit and integration testing.
• Resolved many Order to cash issues
• Worked on SD FI integration issues
• Configured Scheduling agreements for Agriculture division
• Worked on Logistics execution and Inventory management area
• Worked on Shipment and shipment cost and transportation
• Resolved pricing issues
• Configured Sales documents as per requirements
• Resolved billing issues
• Worked on Credit management issues
• Worked on serial number management for equipments
• Configuration of different Document types and number ranges for the same.
• Configuration of field selection for Material Master and Inventory Management
• Worked on MM integration issues
• Configured Inventory management and Customer service areas.
• Configuration of Material types and assigned number ranges for different Material types
• Proficient in Solution Manager- uploading project documents-functional specifications
• Used Solution manager for creating and editing and closing project issues.
• Worked on issues and resolved to implement solutions to requests submitted by business users
• Worked on sales order issues and resolved.
• Worked on SAP-CS in the areas of - Ibase configuration and I base interface.
• Warranty management- warranty assignment
• Done User acceptance testing for the developments
• Developed test scripts test scenarios for User acceptance test.
• Working knowledge of ALE/ IDoc Processing, LSMW, creating background jobs.
• Worked On Master data management – responsible for consumer loads
• Used LSMW to load consumers and registrations
• Ability to act independently and under very general direction, to define, lead, implement, and document SAP system changes in support of business process solutions
• Responsible for product registration part of warranty
• Solved many previous issues related to Pricing, revenue recognition and customers(CKC DEERE)
• Assign master warranties to equipments
• Solved many Idoc related issues
• Designed, built and deployed I base interface outbound and inbound
• Designed, built and deployed extended warranty interface outbound and inbound
• Designed ,built and deployed multiple product registrations in dealer portal
• Designed ,built and deployed saving registrations if PIN not recognized in SAP
• Designed ,built and deployed product “UNDO registrations in SAP
• Designed , built and deployed adding fields to Dealer portal for product registrations

Confidential,
Duration : Sep2007 to Aug2008
Software : ECC 5.0
Role : SD Functional Consultant

Responsibilities:
The Major objectives of GM Warranty implementation is as follows.

• Appropriately pay and administer warranty transactions
• Streamline the warranty claims administration process
• Be scalable and adaptable to regional markets
• Improve dealer and customer satisfaction by sending warranty information straight to GM Quality & Reliability Engineers for action
• Support rapid and continuous product improvement
• Involved in custom developed SAP program for parts return program
• Designed functional specification for parts return program
• Mapped sap13 ztables of parts returns to tool kit
• Proficient in Solution Manager- uploaded functional specs and created issues
• Responsible for data migration , data load of customers and vehicles
• Enable GM and Dealer Warranty Administrators to collaborate more efficiently using a single source of accurate information
• Worked on Master data management- responsible for customer and vehicle loads.
• Resolve Remedy ticket resolutions
• Resolved issues around order to cash area
• Resolved many inbound and out bound idoc issues
• Co-ordinate the Warranty Management offshore team in resolving tickets
• Worked on Credit management issues
• Worked and Resolved LE issues
• Worked on delivery and picking issues
• Resolved billing issues
• attend daily ticket meetings to affectively resolve issues
• Also represented sustain team with business & development team meetings at the time of new release. Supported developing Roadmaps, Project administration, Business blueprint and Testing
• Tools used: Mercury test directory, Remedy for issues and tickets , Assign and Monitor Remedy tickets and CR’s to GWM team
• Prepare weekly Dash board with ticket updates to present the same to client
• Generate and monitor Daily ticket report from Remedy and assign new tickets to relevant groups
• Adhering to SLA\'S agreed upon with client in terms ofboth time and quality while resolving issues/incidents.
• Interact with the users and Client team members in resolving Client specific transactional &configuration related issues
• Co- ordinate Tivoli schedule with HP& GIF Team in creating and running production jobs
• Solved many EDI related issues
• Worked on Credit management issues
• Worked and Resolved LE issues
• Worked on delivery and picking issues
• Resolved billing issues
• Solved many tax ,Pricing related issues
• Create Change request and upload in ASCENDENT for approvals for issues/remedy incidents where there is configuration change involved and co coordinating with SME\'S and configuration team for getting timely approvals and to complete testing in various systems.
• Re assign warranty for vehicles
• Process warranty claims from non conclusive status.
• Reject claims which are duplicate and non eligible.

Confidential,)
Duration : Jan2007 - Aug 2007.
Software : SAP R/3 4.7
Role : Team lead
Client is fully integrated broad based- Entertainment Company is a global leader in the creation, production, distribution, licensing and marketing of all forms of entertainment and their related businesses.
Responsibilities
Actively involved in Warner brothers IS Media Vanguard project implementation

• Implemented IS Media sales and distribution module
• Customized media orders and media issues, media product family.
  Involved in developing Roadmaps, , Business blueprint and Testing
  
• Configured Variant configuration as per client requirement.
  
• Tools used: SAP Solution Manager, Mercury test directory, Remedy for issues and tickets ,e room for creating change requests and project documents
  
• Reviewed and redefined business process flows with the end users.
  Worked on the Order to Cash business process spanning Order Management, Sales Documents, Item Categories, Schedule Line Categories, Pricing, Credit Management, Intercompany sales process, Revenue account determination,Bills of Materials (BOM), Billing, Variant Configuration, Output determination.
  
• Managed, configured, and tested the sales and distribution- Order to cash modules.
  Managed and assisted in the approach, scoping, planning, design, configuration, and testing of all products.
  
• Documented all configuration changes to the system in the implementation guide.
  
• Participated in all aspects of the integration of sales and distribution, purchasing, inventory, invoice verification.
  
• Provided Post Production Support for SD/MM and general SAP/R3 assistance.
  Assisted in additional training to clerical and support staff related to SD/MM front end.
  Assign and Monitor Remedy tickets and CR\'s to OTC team
• Worked on issues related to FI and revenue recognition and tax issues
  
• Prepare weekly Dash board with ticket updates to present the same to client
  
• Take charge of Project Management in absence of P.M.
  
• Generate and monitor Daily ticket report from Remedy and assign new tickets to relevant groups
  
• Adhering to SLA\'S agreed upon with client in terms of both time and quality while resolving issues/incidents.
  
• Interact with the users and Client team members in resolving Client specific transactional &configuration related issues
  
• Process and analyze IDOC errors
  

Confidential,Duration : April2006– Dec2006
Software : SAP R/3 ECC 5.0
Industry : Manufacturing: Service Area: Enterprise Applications
Role : Implementation& production support team Lead order to cash
Employer : Deloitte consulting (INDIA) PVT.LTD

Responsibilities
.

• Played a major role in Guiding SD Team in- Unit test Scenario preparation, Integration testing, User testing and documentation.
• Configured various output types and various output determining procedures.
• Worked on third party sales and shipping
• Post implementation support and trouble shooting, follow-up on initial user problems and

• resolving them by making required changes
• Worked with SAP Implementation team and business users coordinated to the implementation team & business user and able to communicate business requirements for sales and distribution module processes effectively
• integration knowledge with Finance& Controlling, Procurement and Manufacturing area
• Lead a team of 5 sd team
• Tools used: Peregrine for issues and Ticket management. TMP3 client transport management. Same time for client communication
• Interact with the user for functional clarifications.
• Interact with the users and Subject matter experts(SME)and resolving Client specific transactional &configuration related issues while resolving tickets
• Process inbound IDOC\'S
• Process YT35- Edit status of deliveries this is a part TM/3 application
• Creating and processing CMT\'s for issues/tickets raised, where there is configuration change involved and co coordinating with SME\'S and configuration team for getting timely approvals and to complete testing in various systems.