SUMMARY:

• As a member of SAP’s Global Center of Expertise (CoE) responsible for managing small teams of SAP Personnel for global Escalations and Deployment of SAP Provided solutions to SAP’s MaxAttention clients, as well as other large clients. Co - ordinating and leading global teams to client sites for high visibility escalations and new product rollouts. Experienced with the Amazon Web Services Cloud Computing Services and setting up virtual servers for smaller environments. Act as Liaison between Business/Functional users, analyzing Business needs and translating to Technical Requirements.
• Tested and proven large-scale enterprise wide package implementation Technical Project Manager and SAP R/3 BASIS Architect/Administrator capable of developing and implementing project plans either as team lead or individual contributor.
• Led multiple proposal efforts, and led the Technical Discussions on Architecture, Sizing, High Availability, DR, Platforms, Virtual / Cloud / HANA solutions and presented to potential clients. Acted as SAP SME on multiple proposal efforts. Direct communications to client Senior Management (CxO) and Technical Teams. Created Change Orders, and scoped out new work for various clients. Adept at estimating efforts, and timeline requirements for Requirement specifications for any SAP configuration.
• Excellent project management, client relationship and technical competencies. Particularly adept at complex, global projects incorporating the SAP Suite of products (ECC, BI, SCM, CRM, PI/PO, SolMan. etc). Hands-On Technical experience from Installation thru Go-Live, Upgrades and Production support of multiple SAP implementations.
• Adept at managing large or small scale projects with technical excellence, diplomacy and focus, achieving project objectives on time and within budget. Managing SAP Service Delivery, SOW’s, RFP’s, change orders and scope with diplomacy and client satisfaction.
• Excellent Sales and Pre-Sales capabilities with new and existing clients. Created, Responded to RFP’s, Change Orders, Proposals. Creation of Level of Effort, Estimations, Timelines and Resource requirements for multiple SAP Proposals. Responsible for the creation and signing of complex multi-year Hosting and SAP Managed Services Statements of Work.(SOW’s) for multiple clients in multi-currency/global SAP Delivery environments.
• Provide technical support to help drive revenue through all sales channels,
• Present CenturyLink Business Solutions’ capabilities to customers & prospects,
• Develop & present preliminary technical designs for customer solutions. High Level Project Plans, Physical and Logical SAP Landscape Diagrams, including HANA, DR, H/A etc.
• Provide technical training to the sales teams
• Demos’ of CTL Proprietary platforms and Software to prospective clients
• Work with Product Management to help drive appropriate product enhancements
• Engage Professional Services team to complement customer solutions
• Perform consultative, solutions-based design for business clients who desire outsourced infrastructure options to enhance their own technical capabilities
• Pre-sales design and implementation expertise in Enterprise/WAN service integration focusing on SAP, HANA, S/4
• Field technical questions from prospects and clients
• Determine client requirements and provide designs for Managed Hosting Infrastructure, Cloud, Virtualization, Storage, Internet connectivity, security as it pertains to SAP.
• Provide consultative services based on prospect’s requirements and available product offerings
• Represent CenturyLink Technology Solutions technical capabilities to prospective customers and existing customer base, and influence customer expectations according to SAP and product capabilities and constraints
• Present CenturyLink Technology Solutions proposed solutions in a professional business environment, demonstrating salesmanship
• Worked on several multi-Billion dollar RFP efforts (P&G/GM) which were won by HP. Also worked on numerous smaller RFP’s for Small and Medium Sized Businesses, resulting in long term Hosting and Outsourcing relationships.
• Supported Business Development teams with proposal efforts, presentations, logical and physical diagrams.
• Technical Project Lead on multiple MaxAttention engagements for SAP America involving Escalations and Rollouts.
• Served as Technical Project Manager between the SAP Functional Project Team and the Technical Infrastructure Team for a large 36+ month SAP implementation of a large Chemical company
• Worked on major SAP projects, including Unilever, DuPont, General Motors, Procter & Gamble, Union Carbide and Halliburton, as well as select smaller/mid-sized implementations.
• Held various positions on 12 major SAP implementations spanning the last 18 years. Positions ranged from BASIS Consultant to BASIS Team Lead to Technical Project Manager. Worked on SAP versions 2.2d to 6.8 and Netweaver 7.5 using various RDBMS’s (Oracle, DB2, MSSQL, Sybase ASE). Experience administering HANA Based solutions.
• Worked as a single technical resource responsible for all Hands-on installations, administration and technical configuration for the ECC 6.0 Suite of SAP products. Training and Knowledge Transfer to client personnel.
• Migrations to, and Implementations of Cloud and Hybrid based SAP Solutions. (Mainly AWS)
• Rollout/Upgrades of SolMan 7.1, 7.2 on HANA for multiple MaxAttention SAP Clients.
• Implemented new functionality at client sites for Solution Manager 7.1 such as ChaRM,, ITSM, Reverse Business Process Description (RBPD), Custom Code Management (CCM), and End-User Experience Monitoring (EEM).
• Worked closely with SAP Germany development teams to eliminate issues and bugs within Ramp-Up software.
• Responsible for Support Package level coordination and testing for client landscapes.
• Responsible for completion of all SAP technical requirements / forecasting / budget and schedule from Installation through Go-Live and Production support achieving a global zero downtime environment with global support centers. Also responsible for implementing change control, change management and recommending promote to production decisions for the global SAP environment. Adapting Change Management Procedures to ITIL Standards.
• In charge of assigning and completion of all work to various technical sub-teams (Unix/Basis/Oracle/Security etc) and ensuring all work is completed on time and in manner consistent with the needs of the client and business needs.
• Responsible for implementing ‘Best Practices’ standards and practices for documentation and procedures for a seamless integration into the global SAP environment and flawless Production Support practices.
• Adherence to various Govt. and Industry regulations and standards (FDA/SoX/ITAR/ISO/GRC)

WORK EXPERIENCE:

Confidential, Philadelphia, PA

SAP Business Development Manager

Responsibilities:

• Working as a SAP Basis/Technical SME in the CTL SAP Solution Center as a Pre-Sales SAP Technical Specialist. Primarily supporting Sales efforts for new and existing clients, and handing off new engagements to CTL Delivery team resources.
• Creation of all SAP High Level Design from AS-IS Customer environments to CTL proposed TO-BE environments
• Scoping, Resource estimation, Level of Effort and the Timeline required for all SAP related efforts, including one time setup costs, and monthly ongoing Service Management fees.
• Responsible for determining the scope, timeline, and Project plans for new business development.
• Responding to RFP’s from potential customers, and generating Proposal documents for various vendors.
• Generating Statements of Work for won work, and driving through the negotiating process.
• Determining Margins and maintaining the appropriate discounts for various different customers
• Handing off won work to the appropriate CTL Delivery teams, and ensuring smooth hand-over.

Confidential, Philadelphia, PA

SAP Basis Team Lead/ Amazon Web Service Professional

Responsibilities:

• Became an Amazon Web Services Technical Specialist, specializing in setting up virtual AWS Servers for Cloud / Hybrid SAP installations, which was particularly fun and challenging. Managed specialized SAP resources on the Technical side (DB/Security/PI/Unix/HANA). Specialized in SMB sized clients, supplementing internal resources and on special projects.
• Design lead for the overall technical solutions, Managed and Setup the entire Security landscape and configuration. Managed Project hours between resources, facilitated Change Orders, and scoped out new work. Ensure that all SOW’s, SLA’s are met per client expectations. Worked on R/3 and BI HANA Based Systems. Presented courses/materials at various ASUG events.
• Stepping in and helping clients with SAP Basis work as a Hands on Basis consultant as needed (vacation backfill / add’l extra resource for client primary team etc.). Primarily working remotely on multiple clients as needed.

Confidential

SAP Basis Team Lead / Service Delivery Manager

Responsibilities:

• Worked as a Basis Administrator/Architect/Project Lead and Subject Matter Expert for a Greenfield SAP Implementation for the largest Retail group in Iceland. Served as overall Design lead and Mentor for a new SAP Technical Support Team.
• Installed and configured/administered Hands-On SAP Products incl. ECC 6.0, BI 7.0, EP 7.x, SCM 5.0,SolMan
• Responsible for Technical Standards, Design, Go-Live and System Cutover plans of the entire solution.
• Worked with upper management on In-House vs. Remote/Hosted Support Strategies and Methodologies and Cost/Benefit

Confidential, PA

SAP Solution Architect

Responsibilities:

• Worked as a Solution Architect in SAP’s Global Center of Expertise (CoE) in North America.
• Managed small, highly technical teams on various escalations and implementations on large MNC clients.
• Worked in close cooperation with the customers, the Active Global Support premium engagement teams, the Application Lifecycle Management development groups, and the SAP product development to drive improvements to customer landscapes, new functionality, and new releases of SAP Software.
• Responsible for implementing Global CoE Best Practices and disseminating information to SAP’s regional CoE’s and finally Active Global Support for General Support.
• Implementing new functionality in New Dimension products from SAP Ramp-Up phase customers (prior to General Release).

Confidential, Philadelphia, PA

SAP Architect/Basis Project Manager/SAP Security Architect

Responsibilities:

• Worked as an independent SAP SME/Security/Transition Manager for the proposal creation and systems migration of a long term outsourcing contract for the State of Pennsylvania for a major outsourcing vendor.
• Architected the SAP Systems to High Availability,Sizing, and Performance. Physical Architecture and Logical Architecture Design as well as Virtualization for lower TCO. Designed and implemented SAP Security Design to ITAR specifications.
• Developed Production Support Team, DBA team and Project Support Teams.

Confidential, Philadelphia, PA

Senior Consultant / Service Delivery Manager

Responsibilities:

• Technical Architecture Coordinator and Technical Project Management between the SAP Functional Project Team and the Technical Infrastructure team for a large 36+ month SAP implementation.
• Responsible for completion of all technical requirements / forecasting / budget / schedule and timeline.
• In charge of assigning all work to the various technical sub-teams (Unix/Basis/Security etc.) and to make sure that all work is completed in time and in manner consistent with the needs of the client and business.